Reliance Communications Complaints & Reviews

Hi this is Raghavendra Narayan Tiwari. Has Reliance searched new way of earning?
I am having 2 CDMA phones ( [protected] , [protected]) and I an facing problem with my both number. For [protected] Reliance activated Mitti ke Rang and Reliance voice Chat service without any information and any notification. I did not activate also.
When I spoke to customer care then they returned my 30 rs. immediately but for voice chat service they forwarded my complain and finally I got my money.
But I want to know why should I always check my account for saving myself from these kind of mistake done by the company.

Because of these horrible incident I got doubt for my second number([protected]) that probably they have activated some service and when I made a call to Customer care I found I was correct. They had activated voice chat service and renewed it without any information and notification.
Again they have forwarded my complain and told to confirm the status make a call after 2 days.
I am a working person and I cant check my balance every time and this kind of mistake by the company can create some problem in emergency because I am a prepaid user. I am planning to pass my complain to the news channels too because I found that company have so many complains of similar type and I think its not a technical mistake and if it is then should be resolved immediately. I am getting numbers o[censored]nwanted calls and sms. My mother tongue is Hindi and i get calls in Tamil. By disconnecting those calls how can they activate any service. I want some immediate action and my money and some compensation too, since I have faced this issue 4 times.

sir i have been taken realiance net conect+ no.[protected], & i a hve taken it on postpaid plan but after some time due to less use i have given the request to relaince webworld for converting it into the prepaid
they tell me before conversion u have to pay the dues & i have pay all my dues of rs 728 on2/6/2010
& i have given them the application for conversion the give me request no:[protected],after 4 months they are telling u have to pay dues of 4 months alsoof rs 2200 & talking very rudely so please help me in this matter

Dear Sir,
My Cell no is [protected]. I am from Hoshangabad Madhya Pradesh. My proublum is automatic deduction of message voucher. On 14.10.10 I had topup my balance with rs.100. Next day automatically deduction of SMS pack done by Rs.39. I thought my SMS pack time was finished so the amount is deducted. Then on 4.11.10 when SMS charging was rs1.00 for messages I recharged with Rs.19 for 1ps SMS pack. Later i came to know that it was charging rs1.00 due to dewali. Then on 6.11.10 my 1ps SMS pack activated. On 11.11.10 a sms came from company saying that my SMS pack is going to expire on 13.11.10. I tried to contact on customer care (198) but they had no satisfactory reply. On 13.11.10 company deducted rs.6.50 for SMS pack for 5 days. As I havent topup the balance & my balance was about rs15.00 only so they deducted rs.6.50. If i had more balance then i am sure they have deducted more amount. Customer Care (198) does not pick up the call a long silence comes at end point.
Now i know they will say that its time bar case now.
I am sure you can't do any thing but.......
Dinesh Singh
[protected]

I am from Andhra Pradesh, India. I use Reliance GSM connection with No.[protected] Without any communication of any sort or without my knowledge, caller-tune service with some song got activated and periodically my pre-paid balance has been cut every month. To deactivate this caller-tune also, my repeated efforts to send SMS are not successful either. No customer-care redressal is known to me. As a result, I stopped recharging. This apart, I am not able to register my Reliance GSM Mobile connection in National Do Not Call Registry through Reliance Communications website. As no SMS is going out for this purpose from my mobile instrument, I do not know where to lodge the request for this purpose. Everytime I try to send message to this effect, no message for any matter is getting through. Please help solve these problems.

Dear Sir,
I am Hardik. I am Reliance (Delhi) user, my number is +91 [protected].

“INCIDENT No. 1: COMPLAINT AGAINST WRONG DEDUCTION OF BALANCE WHENEVER I RECHARGE”

I got my number recharged on 03/10/2010 for Rs.200/- around 7.48 PM (as per confirmation msg received). In couple of days my balance got reduced by Rs. 50/- (other than my regular usage).

I made a call to costumer care asking for the reason for deduction of such balance. As told by him, my number was subscribed to Caller Tune. I don’t understand how does a number automatically subscribe to such service and we, are not uneducated that we don’t know whether we are subscribing to any such service or not.

I told him to register a complaint to refund that balance, complaint number being[protected] made on 07/10/2010 around 2.58 PM to Firoz (executive).
I got a msg on 08/10/2010 that your complaint has been resolved, I called them back on that day again that no reversal of charges has been made. As told by him “WE CANNOT REFUND THE BALANCE. HOWEVER, WE HAVE DE-ACTIVATED YOUR SERVICE”. I asked to register another complaint and that executive refused to register a complaint.

“COMPLAINT FOR NOT REGISTERING AND REFUSING TO REGISTER A COMPLAINT”
How can a Costumer Care executive refuse to register a complaint of a Costumer and the language used by him was horrible.

“INCIDENT No. 2: COMPLAINT AGAINST WRONG DEDUCTION OF BALANCE WHENEVER I RECHARGE”

I got my number recharged on 10/11/2010 for Rs.100/- around 8.23 PM (as per confirmation msg received). Again, my balance got reduced by Rs. 50/- (other than my regular usage) on 14/11/2010 (i.e. today). Since, today (14/11/2010) is Sunday costumer care number is not available. When I will make call tomorrow they will have the same excuse that “YOU DID NOT MAKE CALL WITHIN 24 HRS, THAT’S WHY WE CANNOT REFUND YOUR BALACE” for the very obvious reasons you are not picking calls on Sunday’s. Ultimately, Loss will have to be born by the costumer.

THESE ARE NOT ONLY JUST TWO INCIDENTS THAT’S HAPPENING WITH ME, IT’S JUST THAT I HAVE RECORDING THESE DAYS STORING THEIR MSG’S AS EVIDENCES.

I HOPE A SERIOUS ACTION WILL BE TAKEN AGAINST THEM. BECAUSE MAKING COMPLAINT TO COSTUMER CARE IS MAKING NO USE WASTAGE OF EFFORT, ENERGY, SPOILING THE MOOD AND THE DAY.

-R.COM USER
HARDIK GROVER
+91 [protected]

Dear Sir,
my reliance hello wireless cdma phone (phone no.[protected] incoming facility is off from last 2 months and when i try incoming call on this phone no. than ingaje tone is hearing, i am allready inform 5 to 6 times on costomer care servece and before 2 months on reliance web word office in civil lines, allahabad but problem is not solved. i am submit last week our id proof on reliance web word office in civil lines, allahabad. My complane no.[protected] &[protected].

last 2 days engg. are contact to me from reliance communication ltd. , allahabad but they are not solve my problem they are told that your system is on roming position but in case i am allready inform to engg. our phone is stay same position from 4 years.

so kindly take the action on urgent basis.



Thanks & Regards
Bheem Kumar Vashishtha
Mobile No. [protected]
Allahabad

I have been requesting to convert my postpaid connection to prepaid for nearly 2 months. I have been using this service since last 6-7 years without any default in payment, but after I informed them of having got a new connection of Vodafone, they have been trying to harass me and want me to pay outstanding amount which consists of rental only. These rentals are pertaining to months after I have informed that I want to convert to prepaid and will not be paying the rentals thereafter. It is very sad that they just misuse their power as if no action could be taken against them as they are big enough compared to small customers like us. They refuse to accept any Complaint Letter in their outlet and give the acknowledgement. Being a Citizen of the Biggest Democratic Country, it seems that the Democracy is being lost against bigger and powerful names. They had that courage to convey to me to pay outstanding amount which consists of only rentals without any usage before converting into prepaid. They want to just pass the time and adding rentals to the bill and make easy money as they are confident that no action can be taken against them. Hope my voice and concern will be taken care of.

I HAVE REGISTERED MY MOBILE WITH DO NOT CALL FACILITY VERY EARLIER.BUT THE COMPANY IS CALLING ME FOR TELEMARKETING.BY THESE CALLS I HAVE FACED SO MUCH OF FINANCIAL LOSS.I WANT THAT RELIANCE COMPENSATE ME RS. 5,00,000 FOR THIS .MOBELIE NO. [protected] U CAN TAKE THE DETAILS FROM THE CALLS AND SMS DETAILS FROM THE CALL STATEMENT.EACH AND EVERY U CAN TAKE FORM RELIANCE COMPANY.



REGARDS

SURENDRA SINGH

MO. [protected]

sir ,
i have applied for reliance power ltd. in the issue . you have alloted 16 fully paid up shares as on 01/02/08 by bid application form no 37973700. company hae declared 3:5 bonus shares. as per the ratio i have to receive 9 bonus shares. but as on 13/11/2010 i have received message that 6 bonus shares have been credite in my demat a/c 10983740.

insted of 9 shares you have credited only 6 shares in my demat a/c . so please credit 3 shares in my demat a/c as early as possible.

kanubhai patel

[protected]

[protected]@gmail.com

Dear Customer,

This is in reference to your mail regarding refund issue. Please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 2 days.

Regards,

Sandeep Cahturvedi
Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

You may also call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: puspak jain ([protected]@gmail.com)
Date: Sunday, February 21, 2010 03:12 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: security deposit amt is NOT refunded.

dear sir,
our above tel ph no.[protected] is disconet is dt . 31.07.09 & last bill dt 7.08.09 paid on 25.08.09 & strument deposit on 29.08.09 by kirtan dewangan your local office reprasantive.
and 6 month ago security amount is NOT refunded.
pl. ack. same & our security amount immdiet refud.

regards,
jain food & feeds.
opposite saraswati shishu mandir
basantpur,dongargaon road
rajnandgaon 491441
chattisgarh
ciou code : mpr:20105
relationship no. [protected]

I am happy customer of Reliance GSM service, I have been using GSM service of reliance since last one and half year. last week my sim card (no-[protected]) got some problem. I visited reliance customer care outlet here, they told me that THEY DON'T HAVE ANY BLANK SIM CARD LEFT AND NOT A SINGLE OUTLET OF RELIANCE CARE IN PUNE HAS BLANK SIM CARD IN SPARE, so you have to purchase it from outside which costs nearly Rs.250. THEY DONT KNOW WHEN STOCK WILL BE PROVIDED.
I know that new sim cards are so much cheaper than this one but how can we retain our old no which becomes our identity by the time, I doubt if this is companies policy to make people buy new sim cards. but this is only going to make image of company bad.
WILL BE THANK FULL IF SOME ACTION BEING TAKEN.

sir,
my full name vikram dev dadhich and iam use reliance post paid from one year ihave problem with reliance gsm network at my home in my home there is no network becouse of that i suffer many time in job. ia not able to take call at my home becouse of poor network of reliance .for that i had allready complain to reliane 3 to 4 time but still there are not take any step for that becouse of this problem i suffer financiyal also i am working in share market and becouse fo i am not able to attend call at home broker sell out my all share and position in comodity market.around 150000 of loss in this.and my home in main city not in outer then why network problem.
sir please help me asap and i cant change my mobile number becouse i am use this at list 1 year.my mobiule no is [protected].

Hi

I have used reliance prepaid mobile # [protected] for roaming (TN) and here i am using post paid connection ([protected]). I have another reliance mobile for my home in Bangalore that is also prepaid connection.

Usually i have recharged every month for prepaid connection. Yesterday i come to know my home # showing balance of -2.96 for that i have recharged 3 days back only. Then i called customer care regarding this balance issue and they have agreed that without intimation to the customer they have subscribed for voice chat for Rs.30/- and got reversed based on my complaint.

Today i have checked my [protected] i was recharged for Rs.100/- on 19/10/2010. But now it is showing only Rs.3/- as balance without using much. Regarding this i have raised query to Reliance customer care. But they told that if any debit (with out knowledge of customer) with 3 days they complaint they will reverse or else we have to complaint reliance outlet only.

For reversing this Rs.50/- if i go to reliance outlet it will take Rs.120/- for auto fare. But they told that if you want to reverse the money you have to make expenses or don’t raise complaint like that. But my concern is reliance only the subscriber they are doing (Debiting or charging) deductions this kind of way (without the knowledge of customers) especially in Bangalore.

I worrying about the small customers they joined reliance only for to reduce the cost but if the public knows they are earning or fraud this way to small customers very much get affected. I want to give the awareness to public about the reliance customers.

So, if any one can help me out to raise the compliant about reliance to Govt or Telecommunication.

Regards
Balasundaram

here is a saying
fyll form of 3g CDMA : 3chor dheerubhai mukesh anil ambani it's right
cause

when company say his head office open in 9.30 am but till 10.00am office is not open

when i submitted my caf before 10days why do reliance barred my mobile

tell me i regularly submit my caf daile or weekely always regularly to deduct my balance

i deposited my caf on 2-nov-2010 whic caf no. is [protected]

and today you barred my mobile no for outgoing

my last complain no. are [protected],[protected], solve it you say we solve within 3days but today 10days are gone

Dear Sir
I am PC Hazra , bearing Mob - [protected].
Since last 2 months my balance is automatically deducted thru automatic subscribe like Caller Tunes, Joles Pack , Lover Packs etc.

Your cont. No. are always busy or not responding....

It is very pathetic to say a big company like RELIANCE
is doing like this ....

i request you , pl resolve the issue immediately & credit all deducted balance to my Mobile - [protected].

Regards
PC Hazra

I am having reliance broadband netconnect plus. it have problem after 5 months from buying. and it gets not disconnected. i gave it service in adonis pvt ltd. they ask 2 days time intially and again ask for 4 days and they return without any servicing. how did i replace??????

Transaction reference number NRGPR[protected]
DEAR SIR,
THE DETAILS OF MUTUAL FUND ARE AS UNDER:-
Request date and time Sep 08 2010 7:19 AM
Transaction date 8/9/2010
Transaction type Redemption
Folio Number [protected]
Scheme and Plan RELIANCE NATURAL RESOURCES FUND - GROWTH PLAN - GROWTH OPTION ( Growth )
Units / Amount 1955.990

TILL DATE REDEMPTION MONEY HAS NOT BEEN RECEIVED. DESPITE SEVERAL E MAILS WRITTEN TO COMPANY, ONLY ASSURANCE IS BEING GIVEN BY COMPANY.
REGARDS,
VIJAY RANI PANDEY

Dear Sir,
Complaint No[protected]Dt[protected] is closed without rectify problem and my approved.
Complaint No[protected]Dt[protected] is for same complaint but complaint is not rectified .

This is purely wiring problem.

Due to long distance from junction box to telephone line.

Why reliance broadband engineers avoid to rectify this problem?

Reliance broadband engineers/ field engineers are qualified to rectify this simple problem?

My Contact No is [protected].

My complaint reliance land line No is[protected].

Thank you

A.Joseph L A Pregash

I have been user of reliae GSM for last 1 year, reliance company i had activate my L20 plan 8 months ago after using 1 month I sent request to deactivate same service after that that service has got deactivated but suddenly after 2 days i recieved message that My L20 pack has successfully has renewed. and since then every months and every time I used to send request to deactivate that service but my service has not deactivated and continously amount get deducts. no one is about to listen my problem.

Hi,

I followed "http://myservices.relianceada.com/ImplWLSStoreRechargeAction.do" website to rechare a 55 topup on 09.11.2010 expecting the talk time I will get as below

MRP (Rs.) 55
Admin Fee (Rs.) 2
Service Tax (Rs.) 5.14
Regular/Core Talktime (Rs.) 47.86
Total Talktime (Rs.) 47.86
Rules Applicable only for AP, BR, CL, CN, DL, HP, HR, KL, KT, MH, MP, Mum, OR, PB, TN, WB

But after recharge I found only 55 talktime as a promo balance for 7 days valid. I talked to customer care but they replied may be the content of website is old one, our recharge is correct etc etc....

Customer care refused to lodge a complain and still the same recharge is available in the website to make people fool.