Reliance Communications Complaints & Reviews

Dear Sir

I am a corporate customer of Reliance india mobile my number is [protected] since long time, but now i am totaly discourage from its monopoly and frauding nature.

they always deduct some money from my balance against some chargable pack, whwn i never send any request to activating any pack. i want to clarifiaction from reliance for this type of frauding.
i have alraedy complianed to its customer care department many time but no any solution received by him. kindly look the matter.

Sir/Madam,

This is the second time I have to lodge a complaint against Reliance communications. It seems like I am a target for them. Every 15 days they deduct 30-40 Rupees from my balance. They did the same today 19 November 2010. An amount of 30 Rupees was deducted without ANY sort of notification. Not even a call not even a message. And that too when all the schemes that I have on my number are already renewed and no other pack has been requested. Kindly look into the matter. As a consumer I cannot afford to lose 30-40 Rupees for nothing every 15 days. And on top of everything, the customer care number is 24*7 busy. How are we supposed to contact them?? And then they say it is our fault that we did not report this inconsistence to them. Hmmpphh!!! :@

Yours Sicerely
Megha Sood
([protected])

RESPECTED SIR,
IM USING A RELIANCE SMART CONNECTION ( [protected] ) AND FOR THE PAST 2 WEEKS IM SENT AN INTIMATION THAT '' IN THE NEXT TWO DAYS YOUR GAME TASHAN PACH WILL BE RENEWD . TO UNSUBSCRIBE DIAL *567*597#

FIRSTLY I HAD NEVER ASKED FOR THE SAID PACK AND SECONDLY THE UNSUBSCRIBE NO. ( *567*597 ) DOES NOT RESPOND.

SIR, I NEED UR HELP IN DESPERATION BECAUSE EVERYTIME IM HACKED RS.20 FOR SOMETHING DAT IM NOT USING.
KINDLY HELP.

RITESH TOPPO
DARJEELING.

I got a sim no.[protected] paying more than Rs. 120/- towards "this charge and that charge" which includes talktime for Rs. 20/-. I kept the sim without using. After two or three months, I started using the sim and tried to phone. A message came as" your prepaid balance account is low. Pl.recharge". I wonder how the amount of Rs. 20/- will diminish eventhough it ws not used?

When I asked for clarification from their helpline, I was informed "you had opted for a service for which a sum of Rs. 30/- has been recovered". When I have not at all used the sim, how could I have opted for the service.

I request the concerned authority to direct the
Reliance to submit the details of amount paid by me and details of amount debitted.

This incident is not new to me. Already I had a bitter experience with them who debitted arbitrarily from my prepaid account related to cell no. [protected].

sir ,
my reliance gsm no is used by another person from 2 months .....now i m using that no ....i want call details of my noof past 2 months plese sendme detailsof my no to my email id

my email id is pandey.[protected]@gmail.com

my no ...[protected] i need call details of this no...

id prof given id my driving licence.

address::krishan nagar baba mandir hardoi..........i m attaching my photograph.......

thanx in advance

Dear Sir

I am a pre-paid customer of Reliance CDMA (RIM), I have my cell no [protected] Life time approx 4 year old No,i was used from 18 months Roaming.my hand set was damage before 2 month than i was whent to Reliance Communication.i was meet mr.Shadab Khan for my No to jump into Sim after 1-2 months when i checked my cell No....... i found my No is given to other person Without Inform & I.D.and other person says this is my No....i was purchased reliance What is this..........?i will case to Reliance communication.i was lost my inportent call & Msg.


Regd-Savan Saxena
Customer Support Assistant
Emirates Airline
I.G.I.Airport New Delhi
Mobile No-[protected]

I had been using internet connection (USB connection) by Reliance. I used for sometimes and then I stopped using it since last April. I also put a request for disconnection that time. But somehow they had not disconnected my connection and it has been active for sometime. I don't know how long exactly has it been connected.

I have been asked to pay some penalties along with the monthly rentals which I have never used.
I have been called numerous times by billing dept. I have clearly mentioned what the status is but still no help and lots of calls again.

Finally they have sent me a notice for some lok adalat.

Can you please help ?

Dear Sir, My prepaid reliance No is [protected]. On 18 Nov 2010 I come to know that there is unauthorised balance cutting from my prepaid balance as Jobs on Phone and Find a Friend service is active on my number. But I never requested to activate above said two services. Reliance customer care excutive is not givng any satisfactory reply. Please refund my amount charged for above said services and further do not subscribe any paid services on my No. Pl do the needful.
Regards
Santosh Kumar

Dear Sir

i am a pre-paid customer of Reliance GSM (RIM), I have recharge my cell no [protected] of Rs 100 top-up in dec, after 1-2 days when i checked my remain balane i found my remaining balance is only Rs. 2.90 apprx.
when i call to reliance custome care he said me that some sevice pack is activated in your number and deducted Rs 96., but i never call or said or anu request send for activation of such pack. i think this is a froud, Request you to kindly look into the matter.

Regard's
Narnolia Securities Ltd.
Ranchi

reliance gsm

Location: Gurgaon, Haryana, India

Posted:[protected] by cykiew Send email


prepaid mobile recharge not yet done
prepaid mobile recharge not yet done
payment made for prepaid mobile recharge for my no[protected] of rs 1000/- on 16.11.2010 but till today neither recharge done nor i received any message.
payee name prepaid mobile recharge
address: euronet worldwide india pvt ltd
west quadrant, 2nd floor, ILFS FINANCIAL CTRE, BKC, BANDRA-400051
customer reference:[protected]
payment information: payment amount inr:1000/-
date of payment: 16.11.2010
payment status: success
payment ID:[protected]
Payment remarks: 1102
Debit Account: ICICI Bank[protected]
looking forward for the positive response asap.

Dear sir/madam,
i want to confirm incoming and outgoing calling details of prepaid no. [protected].
from 13.september.2010 to 13.november.2010.
i want also this no activation date.plz send these details on my email id-rajeev.[protected]@gmail.com,[protected]@hotmail.com,

with regards,
rajeev thakur

Dear Sir,
Since last few days I notice that my account balance is automatically deducted. I have not activated any service or I have no knowledge about any service activated automatically.
Sir, am I to suffer this way due to their technical difficulties?
My mobile number is [protected]

Thanks,

This is regarding the change of name request submitted by me in the reliance web world at Viman Nagar Pune. I had submitted the request in the month of July and after repeated visits and repeating requests, the name was changed to Nancy on the No. [protected] in the last week of September.
But on 10th October, my services were suspended with the reason documents are not available, even though just a week back, I had personally checked the presence of documents at the Viman Nagar web world. Even then I resubmitted my documents and still the services are in suspended state and now the reason I have been told is that the address verification has failed (I had asked for name change and the address/address proof supplied is for the same old address).
In a week of time, services to the number [protected] were terminated.
Now after running from every pillar to post, and asking reliance team repeatedly for the resolution, I had given up hope.
I believe Reliance Communication seeks ways to harass its customers. In this entire episode, we were never informed about any action that reliance took on the above numbers.
I request consumer forum to blacklist reliance communication as a cheat/fraud company.

Dear sir/Madam

I am a user of Reliance Smart GSM service since last four years of cell no [protected].But now from past one month it deduct a charges of Rs 60 on the name of Subscribing of live chat packs and live astrology packs.which i not subcribe any time. it is done second time with me.its customer care not gives proprer response.

Vikash shankar
[protected]@gmail.com

sir,
I have bought a Reliance Netconnect broadband+ from
"Reliance Web World
Azimganj House, 7 Camac Street,
Kolkata,West Bengal
"on 13nov 2010.At the time of purchasing they told me that your data card would be activated within 1 hr and in worst case it will take maximum 72 hr.but i am sorry to inform u that more than 100hrs have been passsed but it has not yet been activated .I have informed reliance web world about this but no action till now has been taken and the also they donot pickup the phone given to me ie [protected].
I will request u to take proper action against this unresponsible behaviour and activate my data card as soon as posssible.


datacard no:-[protected]
name :-manish Kumar
phone no :-[protected]

Reliance sucks really. Believe me they have a poor software team and equally unresponsive and unconvincing telephone guys who have been told to resolve customer grievances.
I have a 10gb day and 10gb night plan.

They (freaking reliance) charged me Rs.1300 more because they say, that their system shows that i have downloaded 2.5 gbs more than my limit, whereas when I check it on the "my services page", the page still shows underused amount of data. When i call them and complain about the issue they say that their "myservices" page is still being worked upon and hence cannot be trusted. So they tell me that I always have to download the "my usage" from my services into excel sheet and then apply "filters" in excel and "some add functions" to accurately see the exact downloads split into day and night separately. This is the full proof way i can track and thus (personally) limit my usage.

then they say: they cannot help me and i have to pay the full amount.

Don't know what to do....these butt-heads are so freaking mean and they don't even listen to consumers properly, simply keep repeating that they have no powers and that i have to pay the bill. SCREW RELIANCE

I would never recommend buying reliance to anyone. Buy Tata Photon.......Ratan tata is such a noble man. Anil dirubhai is not......mean business man always ready to raid poor and helpless customers pocket.
Once my friend had some complaint regarding billing from tata photon. They (tata customer grievance cell) did not even consider it twice before issuing him a waiver. Tata is that good.
Buy tata. Reliance is not at all good. Tata has better speeds as well.

I recharged with Rs.99/- to activate GPRS plane befor two days. but its not activated and while i call 198 then they inform me that ur R-R 500 calls [protected]@month is activated by mistack. but if i call on Reliace phone then also my balance deducted from my main A/c balance.
Pls do need full as earlt as possiible.
Mobile: [protected]
Name: Darshan Thummar

Dear Reliance Care,

Two month ago, I purchased Reliance data card with 3.1 MBPS Speed. But still yet I haven’t get more then 256kbps speed

Continuously. I have another issue with this card is: disconnecting signal after every 5-10 minute. So that I can’t work online application.
I complaint to reliance care 3-4 days before. But still no solution …..
So, I am too much tired and need to return my money.

For your verification My Complaint num is :[protected]
My Data Card Num: [protected]

I hope, I would get positive result soon..........

Manager
Customer Care
Reliance
Mumbai/New Delhi

Sir /Madam,

I would like to draw your attention towards how much Reliance care about cusotmers........ today night 3.39AM SMS " Dear Custoemr your SR No[protected] has been processed , Thank you for being with Reliacne:....From 59111 01.11.2010 3.39 ..............it is time to send msg to any customer?????

Would you like to get SMS MSG this time or your mamager will like it or Ambanis will like to get this kind of msg in late night ?

Imagine kind of mental situation ...........................

I had requested to block bulk markeitng SMS and got very surprising reply from Reliance.
" Dear Relaince cusotmer with reference to your request no[protected] Telemarketer number given is in valid hence request can not be processed.

from RM -Reliance 31.10.2010 , 9.30 AM."

This is very irresponsible reply from Relaicne and I do not expect such poor response.

I got one bulk msg again from same numnber after lodging complain and you are are saying number in valid.

There are many numbers mentioned in SMS ...call................did Relaince caled them adn asked them to stop or how did you said number invalid.

Pls. look into this . I know what TRAI has said and what is comsumer court and................other ways to handle this.

Pls. understand this I have taken so much pair to write this long email.

I should not received any buld msg whom I have reported else I will be cound to take other ways.........

I am open to received only those msg which are subscribed by me nothing beyond this. and I am using this number for last 3 yr understand value of customer........



**********************************************
Content : NINEONINE recommends JAYPEE CLASSIC ON NOIDA………………call [protected]
Date 18.10.2010 , time 12.18
Sender :BA –B 909

Content: Don’t ignore hair loss……. SMS hair to 58888
Date : 18.10.2010 Time 12.01
Sender : [protected]

Yamuna Xpressway Noida plots size 130/………………………………………call [protected]
Date and Time: 16.10.2010 20.00 ( NIGHT)……………..
BA-SNS

This bloody fellow even does not care time……..

CEO CFO, export, import…………………….. call [protected] and [protected]
Date 20.10.2010 21.33 ( NIGHT)……………..
Sender : [protected]

BIIF a venture of business India………………SMS BIIF @54242
Sender TD –Exec Edu
Date 18.10.2010 time 18.55

Guaranteed best deal for Lotus zing …………………………………….call[protected]
Date and Time 18.10.2010 17.47
From SNS

Singhal Propbuild announces……………………………TATA NANO PLAN………………………………..call [protected] , [protected] ,[protected]
Sender BA- SINGHAL
16.10.2010 18.51

Think big and get Big………………………gift card T&C…
Date and Time : 16.10.2010 16.23
Sender : TM-INTOUCH

For discounted Hotel Reservations ……………………………assurance of comfort..
Date and Time :15.10.2010 , 18.46
Sender :BA-HTycoonz

For discounted Hotel Reservations ……………………………assurance of comfort..
Date and Time :15.10.2010 , 18.43
Sender :BA-HTycoonz

REPEAT

Noida extn . now buy flat low rise…………………vent…..[protected]
Dated 28.10.2010 time 16.06
Sender BR Krishna

Best Investment KLASSIC…………………..NINE ONINE [protected] ,[protected]
Date 30.10.2010 time 12.39
Sendor BA-B 909

DEWALI OFFER buy………Call surabhi [protected] ,[protected]
Date 29.10.2010 time 13.18
Sendor: BA-Thetycnz


RAHULSAMRAT JYOTISHI gold medilist…………………………………..www.astrologyswami.com
Date 30.10.2010 time 12.36
Sender: TD Jyotish

***************************************************

Above few msg received by me in last few days.


Pls. reslove issue and do not reply old irrelevant type.

--
Best regards,

Madhukar Tripathi

Dear Sir,
This is with reference to discontinuing my Reliance landline telephone connection. I have deposited my Telephone set at nearest service center at Mathura on 13-July-09. I was assured by local agent that I will get my balance security deposit refund in next 30 days. Now even after 16 months I have not received my refund of security deposit and excess billing amount money.
Whenever I contact Reliance customer care by e-mail regarding the same new service request ID such as[protected] is generated everytime. The previous service request numbers are closed without any action. I am fed-up with the service request nos.
My details are as follows:
Name: Kumar Ojaswi
Phone No:[protected]
CIOU Code : UPRI10228
Relationship No. [protected]
I hereby request you to please check & take action against Reliance Communications to send my refund money along with applicable interest at the earliest. This is for your kind information and necessary action.
Looking forward to hearing from you.
Regards,
Kumar Ojaswi
2/171, MR Nagar
Township Mathura
Mathura-281006
U.P