Reliance Communications Complaints & Reviews

Respected Sir / Mam

Reliance Phone :[protected]

My name is Kashinath Kanodia aged 70 years. Being a retired person I
had to make calls to my group all having reliance numbers. Hence,
looking at my requirement I purchased a connection from RELIANCE
Communications with Rs.800/- Plan in which my Reliance to Reliance Any
Number was Free all over India.

All was fine until two months back the Reliance people changed my plan
to another plan without any notice. When asking them why they changed
the plan they say it was changed by my side but I never gave any
consent letter to them to change the plan. How could they change the
plan on their own ? If it was changed by me then why dont they provide
me with the application letter which I would have given in case of any
change in plan from my side. But they are just fooling around with
people thinking they are the only smart caps left in the world and
others are fool running behind reliance.

The local reliance executive in thier Reliance Webworld have also
agreed with me and have mailed to his higher authority many a times
requesting for the same but to vain. Below are request made to
reliance service cell through maill but they repeat the same old lie.

My kind request to you is please look into the matter and try stop the
dadagiri made by Reliance Communications and also instruct reliance to
give me back my previous plan and charge accordingly as per my
previous plan for my last two bills as well.

Thanks & Regards
Kashinath Kanodia

Further to my earlier complaint, I submit proof of by way of an attachment sent by reliance communications explaining real world situations.


Network Setting :

Please follow the below mentioned steps:
• Open the Dialer.
• Click on Settings.
• Click on Network ( 3 Network mode will be displayed ).
• Broadband+ / Highspeed 1X / Hybrid.
• Click on Broadband+ mode and click on apply.

Reliance Netconnect is a shared resource service; the speed will depend on a variety of factors like:

• The number of voice and data users in your area.
• Signal strength available at the time of connection.
• The site you are visiting.
• Your computer configuration.
• Network load.
• Internet traffic.

Your actual speed can be as high as 3.1Mbps, but in most real-world situations, you can expect average speeds of 500 kbps.

Kindly perform the below mentioned activities for enhancement of speed:
• We request you to delete temporary files/ cookies from your system.
• Check for Automatic Updates option.
 For (Win XP/Win XP SP1/Win XP SP2): Right click My computer -> Click on Properties -> Click on Automatic Updates -> By Default it would be in Automatic (recommended)-> Select ->Turn Off Automatic Updates.
 For (Win 2000(SP1/2/3/4) & Win ME): Go to Control Panel -> Select Auto updates and Turn Off Automatic Updates.
• If you are using Windows XP, we request you to check the Task Manager for an Exe file named ISASS.exe. If available, please download the patch using Microsoft Windows update file or using the website given below:
http://www.microsoft.com/technet/Security/alerts/sasser.mspx

http://www.microsoft.com/security/incident/sasser_printxp.mspx


Check for username and password. Enter the correct username and password manually.

Check for username and password.

In Reliance, they are:

1.User Name: mdn (without ‘0’) [protected]
2.Password: mdn (without ‘0’) [protected]
3.number: #777

Select mode (dialer >>> setting >>>network>>>mode) hsd or hybrid.

Check the number of signals received, as you should get 3 signals with no fluctuation.

Select never a dial connection and deselect the disconnect if idle option from internet options
Step 1.
Open Internet explorer > tools > Internet options > connection tab
Step 2.
Select the dialer i.e. r-connect > click on settings
Step 3.
Click on advanced button
Step 4.
Deselect the option “disconnect if idle” if it’s checked.

*Check for the operating system. -->Windows vista windows xp (prof)/ won xp home edition service pack 2 or above is required for xp

*Check for the Internet explorer version. ---->Default

*Check for the cipher strength. ---->Default

* Install antivirus. "Always use updated version"

*Disable the firewall of operating system. (if antivirus is installed).
Open control panel ---> windows security center -->windows firewall-->"off"

*Delete temp files, clear histories from Internet explorer on regular basis. Open explorer; go to tools-->Internet options-->delete files-->delete cookies, delete histories

*Ping any web sites.

After doing all the above, open a web page. Www.google.co.in or any pages you want;

Check speed of net through speedometer {from www.google.co.in >go to search option then type speedometer}

Install net booster software from www.rcom.co.in.

If still face problem then, un-install and re-install the R Netconnect software. Download it from www.rcom.co.in.

R/Sir,
I am facing network problem in reliance gsm Main city Kathua from last 10 months and have been bringing the issue to the notice of reliance telecom.every time they solve the problem temperorily but the network shows same problem after 10 days.I am fed up with all this.So i want you to take some severe action against Reliance gsm(J&K).Tower name:college road-b(kathua)
Thanx,
Ashish Sangra.
Kathua(J&K)
cell no-[protected],[protected]

i cannot view mms on my handset from reliance GSM services. instead they send an sms which contains a link and a message key to open the mms. but when opened and entered the key the page shows, " no slides to play ". i'm facing this problem from long back. but i did'nt recieved any perfect answer. kindly see to this matter

I, Rishi Khirbat. Last month I asked Reliance customer care[protected] to disconnect the internet till now it was not disconnected, My complaint was taken many times but did not take the action, what is the service ...

I'll not pay any bill of reliance broadband in future i'm not responsible for it.

my request no is.[protected].

My contact no. [protected].

Dear Sir,
I purchased reliance’s prepaid connection before 8 months back since there I recharge my connection so many times. my no is [protected]. they deducted Rs 20 for valu added service such as Beauty pack, While I didn’t subscribe for such services. When I asked for the proof from reliance customer care ( that I subscribe such value added pack) they replied that they don’t have any proof. for that i got mentally desturb & this is not firts time happend with me so many times happend with me . so now i decided to do complaint against them ...However, this loot practice is going on and on. They once again deduct some charges and I am sure that such unfair practice will continue in future also. So…..
My expectations are as below…
1 I want all my money back which they deduct for value added service unethically and unlawfully since it activated .
2.For mentaly harrasment i wnat to charge them RS 100000.
3. Before activating such services they should take consumers’ written permission and not by SMS or phone call.
4. They should maintain proof for activating such services.
5. Reliance India mobile should give written assurance about ALL the charges.
6. Fine such mobile operators who deduct any amount from customer without their written permission.
7. No value added services should allowed in prepaid connection as they deduct directly from their balance.
8. There must be 100 times higher charges as FINE to the mobile operators for unethical practice, mal practices, unfair practices and deduct amount without the written permission of customer.
9. Strong customer care service must required.

Hi,
I had brought a reliance broadband 2 years back with modem and telephone . The product waz not satisfactory and after a month I told the company to take back their equipment and modem. The company uninstalled both of it within 1 month's time.They dint stop it from the main and everymonth inspite of no connection they kept on sending the bill. AT the end of 6 months i get a legal notice to pay a bill of Rs.3635 which i forbid to pay as i dint use the services from first month. Then today after 1 and half years I am gettin call to pay immediately other wise i would be heavily penalized. I would like to register a complaint.

Sir,
I have never subscribed for any service. I recharged my mob no. [protected] on 4.12.10 for Rs 100/- but my balance around Rs 60/- has been deducted unnecessarily. I would request for the following immediate actions please :-

1. Re-credit my money so deducted to my mob No [protected].

2. Activate my DND service forthwith.

3. Mail my detail of calls since 04.12.10 till date for my information please.


Thanks & regards,


Sukhvinder Singh Bhardwaj
10.12.10
Email for reply : [protected]@yahoo.com

SIR
I AM WANT TO ATTENCTION IN MY FAVER ,I AM USE RELIANCE MOBILE NO - [protected],
LAST 4 YEARS APROX ,
I AM NOT REQUEST TO RETANCTION MY MOBILE NUMBER,
BECOUSE THAT IS MY FIRST BUSINESS MOBILE NUMBER & V .V ASSENCILE FOR ME,
I AM NOT GIVE ANY REQUEST TO DISCANACTED MY MOBILE SERVICES,
& CALL RECATED YOUR SERVISES,
I AM REQUESTED , I AM NOT REQUEST TO DISCANATED MY MOBILE SERVISES ,
PLEASE ACTIVE MY SERVICES ,
HE WILL GIVE IMFORMACTION PAY YOUR BILL & UNBILL AMOUNT ,
& CONTECT CUSTEMBER CARE YOUR SERVICE ARE ACTIVATED,
I AM PAY MY BILL & UNBILL AMOUNT BUT CONTECT CUSTEMBER CARE ,
OFFICER INFORM ME YOUR SERVICES START WITH IN 3 HOURS,
BUT NOT ACTIVATED MY LINE , I AM AGAIN CONTECT ,
THEN GIVE INFORMACTION ACTIVATED IN NEXT 6 HOURS IN 26 / 11 / 2010,
SERVICES NOT START
AGAIN CONTECT CUSTEMBER CARE & AGAIN INFORM ME YOUR SERVISES START WITH IN 3 HOURS,
I AM ALSO CONTECT NODEL OFFICER , HE WILL ASSORE YOUR SERVICES START 5 TO 10 DAYS,
BUT MY SERVISES NOT START WRITE NOW,
I AM ALSO CONTECT WEB WORLD MORE THEN 30 TIME , HE WILL TELL ,
WE ARE USE 2 SISTEM
OUR 1 SISTEM YOUR LINE ACTIVE & POSICTION TO ACTIVTED & SECOUND SISTEM YOUR SERVICE DISCANATER IN 2007,
AND DEMAND ME , I AM KNOW YOUR NUMBER IS VERY VALUE ABBLE FOR YOU,
PLESE GIVE ME 2000 RS CASH , I AM NOT GIVE ANY RESIPT OR NOT DEPOSITED IN YOUR ACCOUNT BUT I AM ACTIVATED YOUR SERVICES,
HE WILL BLACK MILL ME,
IF YOU NOT GIVE 2000 RS YOUR NUMBER NOT ACTIVATED ANY RELIANCE OFFICER , I HAVE MANY PAWER FULL CONTECT ,
SIR I AM PAY MY BILL & UNBILL AMOUNT ,
WHY I PAY 2000 RS AS A BRAVERY,

PLEASE REACTIVATE MY MOBILE SERVICE....& CONTECT ME....DETAIL BELOW.

THANKING FOR ATTENCTION MY MAIL
YOUR FAITHFULLY
ANUJ KR SABOO
[protected],
ADDRESS:- 24/25A,P.K.TAGORE STREET
(SINGHI BHAWAN)
KOLKATA - 700006 , WB,
INDIA
EMAIL ID :- [protected]@YAHOO.COM
OTHER EMAIL ID:- [protected]@GMAIL.COM

I m using broadband service of reliance broadband. But i m facing connetion issues from last few days. I called several time to customer care but my issue is not solved. Perhaps they suggest me to use there lower rent plan with lower speed.
I m not happy with there service. I even visit there service center also. But still the problem is not resolved.
this is the worst internet provider service in the india. Please take a strict action on such companies.

Dear sir,

I'm having a Reliance broadband postpaid connection, which i took 6 months back, and i pay my bills regularly. I stay in kadugodi in bangalore where reliance broadband signal is good and internet speed is gud for first few months. But since 1 month the speed is gradually decreasing and since 3 days i'm unable to broadband at all. I'm only able to connect to netspeed and the speed is like 0.5 kbps. But according to reliance document, max speed we can expect is 3.1 kbps and minimum speed is 256kps. I escalated the issue to customer care but didnt get a good response. They just gave some useless suggestions like uninstall and reinstall , but not taking the problem seriously. Reliance is serious about the bills if paid on time, but not thinking of customers at all. Please help in this issue.

Thanks,
Arun

I had placed request on 15 May 2010 to convert my reliance broadband postpaid connection to prepaid and have made till date payment on 15 may.But, instead of converting it to prepaid,they have put it in safe custody and charging me safe custody charges of 165 Rs/- every month unnecesarily from May 2010 till date .

I lodged several complains since June 2010 till date to reliance communication customer care,Reliance communication Mumbai Nodal officer, Reliance Appelate Authority Mumbai to take action to stop sending incorrect bills and close my boradband connection.But, till date no action has been taken by them.

Please suggest how to approach consumer court to lodge my above mentioned complain.

Regards
Vivek

[protected]
Mumbai

sir/ madam,
my rel no is [protected] mumbai no. kalyan service area ... name....dhananjay anil dixit i hav alrdy complnt for my callertune deactivation, at rel communications.....my callertune service has been running from last 2 years..... my last activation of calllertune advance rentel pack for 6 months of rs.120/- on 29/09/2010.... bt on 6/12/2010 i have snd sms for callertune library details as LIB to 52345 bt it nt snd ..... bcoz i wnt to dlt my previous callertune from my lib.ony run my latest callertune .. bcoz it will renewed by month by month ...then i called to cust..care then tel him for not snd of sms...at 52345....then he tel me can i del ur previous calletune from lib....from here........ then i tel him ok.......... after that time my ringtone is ringing like reliance tone......then after only tring tring ring ring has ringing..........then i hav lodge a complnt against him...... and i get this reqno.... it takes a time of 48 hrs... of solving bt yet not solve............... so pls ... listen my calll for tk action.........
so pls tk action against it

I am a subscriber of Reliance CDMA mobile bearing the number [protected].
Recently, I received a SMS from RELIANCE stating 'CAF is incomplete. Please submit your photo ID/Address proof at nearest reliance mobile world'

In this connection, I wish to inform that, I got the connection of the above number during April/May 2005. During that time, I had given my PAN card copy as well as my Driving licence copy as address/Photo ID proof. This was given by me to the Reliance Mobile world at Savarline road, Shimoga 577201 Karnataka.

Subsequently, during Nov/Dec 2006, my mobile was disconnected by Reliance without any reason. When, I contacted customer care, they informed that the line was disconnected because of non-availability of of Address/Photo ID proof. So I submitted copies of my PAN Card as well as my Voter ID card to Reliance Mobile world at Savarline road, Shimoga 577201 Karnataka and my connection was restored after a few days.

Now, I have again received the SMS from Reliance regarding non submission of Photo ID/Address proof. I contacted customer care center regarding this, I was informed to submit the proof immediately or otherwise my mobile will be disconnected.

So, I went with a copy of my Voter ID card to Reliance Mobile world at Savarline road, Shimoga 577201 Karnataka for submission. This time, I insisted them for acknowledgement of receipt of the address/photo ID proof. However, they refused to give any acknowledgement. So, I refused to submit the address/Photo ID proof to them.

I wanted to ask reliance " WHAT HAPPENNED TO THE PROOF GIVEN BY ME TWICE ???"

In the mean time, I sent E-mail to 1. Customer care 2. Regional Appelate authority 3, Rcom nodal officer - regarding the above on 20.11.2010, 23.11.2010 and 29.11.2010 for which they had no courtesy to even reply.

However, I submitted my Photo ID/Address Proof on 06.12.2010 to Reliance world at Premasai Associates, Gandhi Bazar, Bangalore.

But, to my surprise, I received a SMS today (08.12.2010) stating ALL YOUR OUTGOING CALLS HAVE BEEN BARRED.

I just dont know how they disconnect my connection, even after submitting CAF for THREE TIMES ?????????????????

This is the way our Mobile operators are working..

Can any one help me out in restoring my connection ???????

Hello

My name is Syed Arif
I have taken the broad band service of reliance broadband since last 6 months but the connection is not continue, where as they charge complete on daily basis whether it may be connection or not. they are not coming to check the connection after making complaint.

It's became a mentally tension.


Please solve my problem.

There are regular automatic deductions of Rs 30/- on my mobile number for Caller Tune Services by Reliance. When I tried to unsubscribe by sending a message or by calling, my number got subscribed again for the caller tune. The recorded message, instead of cancelling, thanked me for choosing the caller tune facility.! That means, there is no way to unsubscribe this facility by sms or by phone. One has to call the customer service number and spend 1/2 hour of one's precious time in dealing with the robotic service representatives. They ask you to send an sms to a particular number and even if the message is sent, it takes a long time and several phone calls for the amount to reach you.

This is a regular occurence and all this when i have the DND (Do not disturb) facility active on my number. This is absolutely disgusting and an unethical business practice.

WAKE UP RELIANCE AND STOP CHEATING PEOPLE OF THEIR HARD EARNED MONEY.

Dear sirs, I am a user of Reliance mobile phone service since last One year but extreamely sorry to write that this company might be not believe in fair trade and always trying to earn money by anyhow, that may be fare or unfair. As I felt during last one year the company made reduction of balances any time without uses the same by costomer as wel as activate different value added services on its own withour having consent of the customer and reduce the balance on account of that. Such things are happenning so often and it is in its practice.
My latest complaint is that : A service "bollywood tweets" have been activated by the company in my phone and deducted an amount of Rs. 30/- on account of that absolutely without my request or consent. Problem is, when I contacted the customer care executive of the company over phone, he said that I have made request for the service, while this is quite wrong and the person deleberately telling lie. The fact is only this that I have never requsted to get activation of such type of service. As I felt this is not the way of fare trade, THIS IS ONLY FRAUD.
NOW, I WOULD LIKE TO REQUEST YOU AS WEL AS ALL THE INSTITUTES WHO BELIEVE IN THE LAW OF INDIAN CONSTITUTION THAT : PLEASE TAKE STRONGEST ACTION AGAINST THE RELIANCE MOBILE SERVICE PROVIDER COMPANY. IN MY OPINION SUCH COMPANIES ARE NOT ALLOWED TO WORK IN INDIA.

M.C. JANGID (CELL : [protected])

Dear Sir/Mam,

I have requested that i am using reliance sim and my moblie no [protected]. My balance is deducted by the Reliace. My deducted balance is 30 Rs.
When i talked to reliace about the balance they are saying that u r acticated "Hungam Service" But I had not activated this service. I have talked already 2-3 times with reliance but they are not giving properly response and when i say please taked to your senior they are cut my phone.
My balance already deducted 3-4 times but i dont any service activate that time i thought any one activated service my phone but no one activate the any service.

I properly sad from the reliance please give me suggesion.

Thanking you.
Shamsher
[protected]

Dear Sir /Madam
3 weeks before a person from reliance communication came for an offer called prepaid to post paid . He took Rs 599 +ID proof +Address proof but till date the request is not been processed . When I called up customer care in the number[protected]/ [protected]/ 32021666 they refused to take complaint . I had lodged the complaint in Reliance phone banking the phone was disconnected . Then I had mailed the customer care and I received a sms from 59111 with complaint id[protected] , today the sms from reliance came to me that the request is completed . My request was to convert from prepaid to post paid which was not done instead of that I have received 2 prepaid GSM cards which I have not demanded . This is pathetic service from Reliance which I am going to file a case in Court My mobile number is [protected]
I had earlier also lodge the complaint but there was no proper response from your side request you to please intervene in this complaint

RESPECTED SIR,I HAVE APPLY FOR NEW CONNECTION OF RELIANCE BROADBAND INTERNET WITH WIRE(POSTPAID) ON[protected] AT 1:00 P.M AFTER 2 HOURS SALES EXECUTIVE MR.AMIT VERMA(MOBILE NUMBER IS [protected]) COME TO MY HOME.MR.AMIT VERMA COLLECT MY ALL DOCUMENTS AND ALSO RS.500/-CASH FOR INSTALLATION CHARGE AND GIVE ME RECEIPTS OF RS.500 PAYMENT ON THIS RECEIPT CAF NUMBER IS [protected]. , MR.AMIT VERMA SAYS AFTER 4-5 DAYS INTERNET CONNECTION WILL BE ACTIVATE BUT ON[protected] I HAVE TRY TO CALL MR.AMIT VERMA BUT THEY NO RESPONSE TO ME I HAVE CALL TO CUSTOMER CARE EXECUTIVE THEY SAY MR.AMIT VERMA NOT SUBMITTED MY DOCUMENTS TILL[protected].PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE MY CONTACT NUMBER IS [protected] MY ADDRESS IS E-2-C,NANHEY PARK UTTAM NAGAR,NEW DELHI-110059.