Reliance Communications Complaints & Reviews

Sir
My Name is Dinesh Khandelwal. My Reliance GSM Mobile No. is [protected] . Some Vas services is activeted by reliance without my permission. when i check my mobile balance i shocked to see the 150 rupees are cut. than i call reliance customer care then he said the you active chat services than i asked what is chat service i don't know than he said you activeted this service on your mobile than i said that i don't know what is the chat service than how can i activeted it. than i said any how you deactived all my vas and other chargebel services. than he said ok. but today 16.12.10 i again shoke to see my balnce my balance is cut off by 100 rs. and i also see a sms that caller tune is actived on your mobile. But i not actived this type of service. this is very horrible so please lauge a complaint from my side to reliance and please give my my unauthoriged charge amount of Rs. 250. Today i write this complant i also call to reliance chargeble customer care number *333 for last 13 minutes but till now no any customer care is availabe. i said the reliance had make a business of *333 that customer call and he make money without any service give to customer. my address is mentioned below:
Dinesh Khandelwal
B-218, nehru Nagar, Jaipur-16
Mobile No.: [protected]

dear sir
i am anil kumar sir today i call to costumer he is cut of my service and automatic cut my call my mobile number is [protected] it is under kerala cerckil please solve this problem if it is not solve my problem i will next stap

Dear sir and Madem,
i inform to you my wife belong to karnal city she's no. of Reliance GSM she was talk to customer care executive for information caller tune related but customer care executive person not down no. and use for compeny sim through aircel provider no. is [protected] this no through send very bad msges. i am talk to her but his bad behave with me, this means mis use for there provide facility for cusomer care executive.
consideration please its very urgent.
Thanking You

Dear Sir,

Sub : Unjustified Deduction from my prepaid Balance

On 15.12.09 your company suddenly activated caller tune on my Phone (No. [protected]) without my consent, and after doing compliant in Customer Care the de-activate the same immediately, a gentle lady named Smt. Barsha said that there is no information about the same and requested me to call after 2 hours.I called the customer care again on the same day but it was of no use. Today morning i called the customer care again and talked with Smt. Renu and it was of no use again. My Pre-Paid Balance has been deducted by Rs 40/- and i want the same back immeditely. Dont take this lightly as in the previous instances also i was very much unsatisfied with some issues. i have been using the same no. since Reliance GSM launched its service in Kolkata. if this time my issue is not resolved i will leave the no.


I am really totally un-satisfied with these kinds o[censored]njustified deductions.
I hope a quick action in response to solve the problem o[censored]njustified deductions from your end.
Regards,
Prasenjit Roy Chowdhury

Dear Sir/Madam,

I am a user of Reliance CDMA mobile no. [protected]. My compliant regarding deduction of my balance several times without my knowledge after recharging by activating some unusual services like Miss call alert. After deduction of my balance, I have contacted to customer case several times to stop unusual services but each times they stopped services & reactivating again and our balance is not refunded. Today my balance is again deducted after activating miss call alert.

Regards,

NEERAJ KUMAR
Mob. No. [protected]

Hello !

I really don’t know whether this mail will change the way RCOM providing services to their customers but still as a customer I am writing so.

I was new in Chennai and was very confused while deciding for a wireless data card modem. Finally I have done a mistake and I opted for Reliance data card (3.1 MBPS).
After few days from payment and installation it started giving the worst download speed and pathetic transfer rate
Download/browsing speed not even crossed 240 KBPS, checked for 24 hours a day with transfer rate of 5 to 15 kbps.

The first complaint was logged on 21/11/10 with req no[protected] and was closed with no reasons. I got a call from reliance customer care Mumbai that I need to go to nearest reliance store to check my data card for
Problems. The moment I reached reliance world, they said that they don’t have any laptop to check my data card and as my earlier complain is closed they have logged in another request on 11/12/10 with
req no[protected].

On 14th Dec 2010, reliance support executive visited my place and he checked all possible setting and done the troubleshooting from his side, but there was no output. Finally he said that there is some known issue
In the area and this is a well known issue. He has given his feedback to the concerned team ( RCOM networks for bandwidth issue) and finally I am waiting for the further response.
I came to know this issue is only with reliance data card and TATA photon is giving excellent performance in the same area.

I am facing this issue from more than a month and still there is no progress on resolution. I have opted for a costliest plan (1400 per month) and I am not getting anything in return for that.

1)If Reliance is not capable to ensure for performance then why to make false commitments and cheat the customers
2)Do I need to pay the monthly bill of 1400 just because I have done a blunder while selecting for reliance irrespective of the current speed and performance
3) Even if I am terminating my connection, who is going to bear the amount for the device what I have paid initially

I am waiting for a response which in turn should be corrective and there should be answers to my question (I can expect as a customer from top class service provider)

My Details
Mob No – [protected]
Rel data card no - [protected]

Complaint details
[protected] raised on 11/12/10 - solving
[protected] raised on 21/11/10 – closed

Awaiting your response !!

I requested reliance customer care to send me my call details (all incoming & outgoing calls) of my own number that is [protected] from august 2009 to nov 2010 for some personal usage. But they are unable to avail this. Then i complained to this website (consumercomplaints.in ) but i haven't got any innformation regard this. So pls help me & send the same as the earliest.


with regards
Anima kumari

Hello,

We have bought prepaid Reliance HSD modem , by paying 2900Rs , and after few days of Activation, they have terminated the connection by reason mention ( Mismatch of signature) , Now what the f, ? i saw mine signature is same to same and even a blind can identify that its same signature

when i went again to their reliance Communication : they have behave like i m peon of their office (They don't have Xerox machine to make copies of the document _ which time of selling product ,They got machine for copying xerox and mine documents got copied in 1 min )

finally my frustration apper on shop manger (mamanger said i can not speck to customer As i m not feeling well????? , ( OMG WTF) The is not feeling well and he is on duty ?

(and they informed me our peon is on Holidays since 2 days ,
its Not our responsibility to get u a xerox , Now This stage went to climax.

*So moral of story they don't bother about document sing signature while selling stuff and after sales they behave like a pig

I bought Reliance 1X data card post paid new connection 6 days back and i request to activate unlimited internet plan which is 699Rs. per month and they give 250 Rs. discount on monthly bill for 6 months which mean that 449 Rs. per month as per the reliance dealer told me.
at same day in evening i received a call from reliance customer care and they told me that they activate the above mentioned plan on my data card and then i use the internet on my Reliance Netconnect 1x data card .
and after 6 days on 13/12/2010 i received a message from reliance for bill payment of Rs. 725.


i complaint it to reliance but they said that they activate the other tariff plan on my data card.
it is totally company fault .
i complaint it to reliance but they not response me in a positive manner i called them 30 to 35 times i frustrated about it. so please give me the solution about it .
thanks
Sheetal sharma
Reliance 1x data card no.- [protected]

Hello Sir,
Reliance GSM (prepaid) have been deducting the balance from my phone without informing me.
They have deducted 100 rs in last 1 month for various services to which i have not subscribed. they have not refunded me nor are they stopping the automated activation service of packs. they are CHEATING many people. i have met various people with similar compaints.and nothing is done about this. please have a look into this as its our hard earned money going down the drain from reliance.
Customer care people are rude and not helpful
PLEASE HELP ME
Regards,

Fraud Reliance Mobile/Communication – Never buy Reliance card

Operator: Reliance Mobile (GSM)
Mobile No: [protected] (which is not activated from a month due to poor reliance store service)

I bought a Reliance Postpaid (GSM) card from RELIANCE STORE AT SOUTH EXTENSION NEW DELHI (RELIANCE WORLD SOUTH EX PART II ) on 17th Nov 2010. I submitted Rent Agreement, Driving License and ID card as an address proof.
The assistance was very good while buying the card and explaining different plans. I get to know that the card will activate within two days after verification of address. I waited for two days, seven, fifteen days and so on……. Nobody turned to my home or nobody called on my alternative mobile nos for verification. I inquired the store about the verification. Why my card is not working and where is your person? But there was no response from them. In my very busy schedule I took time to visit the store twice but they never listened to me and just told me that verification is failed due to lack of address proof. I told them that I have submitted Rent Agreement, Driving License and ID card as an address proof. Then after scanning computer the assistant told me your PINCODE no is wrong (I thought he is joking but he was serious). I showed them the Pincode on Rent Agreement and ID card. He checked the pincode through his phone. Then after scanning the computer again, told me to submit the documents again. I produced documents at the same time but he refused to take saying come tomorrow. (I was not able to believe I am standing in the store of India’s biggest company RELIENCE. Just though I am in Government office) I requested him to take the docs as I have very busy schedule. But he refused.
The furiously I called Reliance call center, there they took my complaint and told me I will receive a call in next 48 hours to clear my complaint.
I haven’t received a call from them till Date.

Today its 14th Dec 2010, almost a month, I am still fighting to get my card activated. As per the communication with reliance, I cannot give back my card and get refund of 250 Rs.
In today’s competitive market and where mobile portability is on the doorstep, reliance is losing loyal customers due to the poor service, poor network, worst customer care and stores. It is not only talking to customers pleasantly while purchasing the service but providing assistance during the problem. And you can’t do both the things properly. There be prepared for the wave of customers travelling from you to other operators.
For your kind information, I am going to close each and every type of connection of reliance (I have lost faith on you. And because of me many more). I will never recommend Reliance Mobile to anybody.

Thanks
[protected]

Dear Sir, Date:[protected]
My name is Lakshmidhar Sahoo. My mobile No. is [protected]. I had seen so many times wrong deduction after recharge. Whenever machine adverting calling means ringing on the mobile then attended the call. then I know it is adverting then I cancel the call with red button. Because I don't want any additional service like missed call alert service, ring tone & etc. I want outgoing call and incoming call and sms incoming and outgoing like normal mobile. I cannot recharge now due to loss of money. So I am presently using other operators like tata docom, uninor etc. If you have given any forcibly additional service please remove 1st these additional service. Please send a message with write that we remove all additional services. we will not wrong deduct you amount. After this message received then I can recharge my reliance cdma mobile otherwise I will not recharge. In my experience, Rs.100/- recharge done maximum 5/- rupees utilize then minus balance. One time Rs.150/- recharge. approximately 30/- utilize then minus balance.
Please do something, otherwise I cannot continue with this number. I will be stay with other operator's service if you do wrong deduction. I don’t want any advertising sms or advertising ringing call.
Thanking you.
Yours Sincerely,
Lakshmidhar Sahoo

I have been using reliance GSM connection for the last 1.5 yrs and there have been frequent connectivity issues...but since 1st December, 2010 as soon as i enter my building (whatever time of the day it might be) there is no connectivity in my phone..the biggest sorrow is that there is a Reliance Tower on my building terrace...because of this i have not been able to talk the only time i get during the entire day wid my luved ones..

HIGHLY IRRITATING....

How would Anil Ambani feel if he is not able to talk to Mrs. Ambani wen he wants to...

Dear Sir

my mobile no. [protected] i have submitted all document to reliance web would at kandivali-e, akurli road,
but my service always discontinue since i have purchased from them at that time i have submitted all document in front of representative of reliance, but my service of mobile not start for 1 week, again i have submitted all document at same place from where i have purchase card. after that my mobile service start for only 1 day when i went to web would to find out why my service has been discontinue the representative of reliance unable give the answer of discontinue of my mobile service. now they are saying that i have to submit fresh document than service will be start.

i would like to mention one think that people are working with reliance mobile are such helpless, careless, even they know to how to talk customer they are realy useless. & that case name of company will be down shortly.



thanks

Hello,

My Reliance GSM no is - [protected]. Now it shows as invalid SIM in my mobile hand set. when i contacted to Reliance web world they told me that my sim has any technical problem and suggested me to replace my SIM by paying rupees 25/-.that is okay but its not happening first time with me i had the same problem and replaced my SIM before 2 months and my friend has also faced the same problem . now i just want to know why it happens with Reliance GSM only while i'm using AIRTEL connection ([protected])also from last 4 years and didn't face the problem like this.

So its not technical problem from my side this is the way to earn money now i want to replace my SIM without any payment.

Dear Sir,
I gave a complaint on 4th Dec regarding SMS (message cannt send to some numbers) i have even contacted the nodal officer of Kerala Mrs.Deepa Suresh on her office number[protected] and Mr.Eldhos Abraham on his number[protected] but they too ignored the complaints and saying they have raised the complaint and all. Now they saying its the problem of The other network, (i am a customer of reliance i cannt complaint to the other network operators for my complaints)

They literally folling the customers without giving seriousness to a rare complaint. They also advicing me to cancell the connection. Kindly advice me or someone from Reliance rectify the issue.

My number is [protected]. Its hard to bear this anymore.

We are residents from Bharathiar Street, Sivagami Nagar, Aathikulam, Madurai- 625007, TamilNadu.
There's a cellphone tower from Reliance communication is erected in our road without obtaining a formal NOC from the neighbours. They also kept Disel tanks in an open area without any fire protection and they've placed the tower without seeking any formal NOC from the neighbours.

I request Reliance Communications through this forum to please vacate the premises and go and install your tower in a non-residential area.

I feel it will be better for Reliance communications to act rather than we from residents association making a formal complaint / legal actions.

Sir,My name is deepak and my number is [protected] and I think either guys sitting in the customer care are rascals, even this is less for them or ambani's are and because even after so much complaint these are continuously deducting money like for say some idiotic reasons.

I think they are doing this for there sister's or don't know whose marriage.I am just unable to stop my mouth so sorry for every word written above but you guys deserve this.

Even after many times my money has been deducted, i canceled them but even now also i.e yesterday i have recharged with Rs 50 but when i see my balance today all my balance has been deducted by u and i don't for what reason.

And these customer executives,they are just true .These are paid money for misbehaving wid the customer.I just say that reliance GSM has the worst customer query facility in our country don't knw how to talk to the people.

So strictly i need an explanation for this and i want my money return back or this time i'll just throw away the sim and will switch to some good network not these worst network.

Hope to hear soon from u.

Thanks

Name- Deepak Kumar
Ph No- [protected](contact)
place- Jamshedpur,Jharkhand

Dear Sir,
My sim no. is [protected]. Sir I just want to know the incoming and outgoing call list of my said sim no. for the month oct. & nov. 2010.

EVEN IF SEVERAL REMINDERS RELIANCE TELEPHONE PERSONS ARE DAILY CALLING ON MY BSNL LAND LINE NO.[protected] FOR THEIR OUTSTANDING DUES FROM MR. ANKIT PATEL WHICH AT ALL I AM NOT. NOW THE BSNL WEB SITE ALSO ALLOWS TO KNOW NAME FROM NUMBERS. DAILY WE ARE TAKING PHONES AND DAILY TELLING WRONG NO. TO THE TELEMARKETING AGENCY TO WHOM RELIANCE HAS OUT SOURCED THEIR OUTSTANDING REMINDERS.