Reliance Communications Complaints & Reviews

Dear Sir,

I had Relaince broadband connection in 2007 broadband A/c No. : [protected]. I had paid ADVANCE six months rent and usage charges so can avail discounts on POST PAID broad band connection. before completion of six months reliance boradband generated another six months bill thats was suppose to be due on 6th of December.

But I had already requested for termination on in 2nd week of NOV '07
termination Request NO.: 59566862
And as I was terminating it before six month and as it's unlimited MB usage broadband plan i was not suppose to pay anything left.

But as soon as I got next bill for next six months i contacted again to reliance customer care in month of December and talked to Sujit & Kavita for issue. They do agrre with me and accept my complain for

Wrong advance bill generation: 61108106
Modem Collection complain: 61108551

Then again in month of April 2008 i got a legal notice from Mitul K. Shelt & associates for non paymnet of 1933.26 Rs.

So I made one more call to Reliance Customer care on date 19/04/08 -Mr. Manjit
again I was given two refrence no.

Wrong bill compain no. 67266111
modem collection complain : 67267267

and i was assured that this time it will be resolved.

Still after a long span of 3 and half years today again i got a phone call from Jaipur from MR. GUPTA Threatening me on call for legaly sue.

Sir, I'm a director of one reputed firm and my entire organization is using Realince mobiles services since last 3-4 yrs and we have always been so much consistent in all bill payments. such kind of activity from company will loose their loyal customer.

So please do work on it and provide me with justice.

Thank you
Regards

Ashish Babaria

I have reliance no.[protected]. I top up my account of rs.50 on 17 dec 2010. But my all balance have been deducted and my balance remain -4.98 rs.They activating Caller tune and other services without demand or request.While contacting customer care on 198 they also refuse to register the complain.also they didn't speak properly or mannerly.Please stop stealing money from customer and take stringent action against culprit.

i'm from coimbatore i have been using reliance broadband for past 4 months and my net was not working for past 4 days and i made complaint to customer care more than 5 times but they did'n take any action,so take step to rectify my problem or else shall i switch to any other network which will be comfortable for me.
my user id:[protected]
name: guru agr

sir/madam

my reliance mobile no [protected] gsm u have deducat 20 rupee in my acount 20/12/2010.i complane reliance customer care..she told me u have use rworld dats why in ur no activate news services..but i cant use rworld..after dat i told transfer my call ur seniour...seniour recive my call den he told me u have dial some no dats why ur news service r activate..customer care say two region..but i cant dial any no n i cant use rworld...pls refund my 20rupees in my acount..reliance customer care nt response my complane...n hold my call 10 to 15min..after dat i disconnect my call...
i also complane my another no [protected] abt std night calling pack...but u have nt solve my complane.
PLS solve my both problem as soon as possible…
Ur faithfully maharastra customer since 2year
rahul kumar choudhary
DOB- 30/12/1986
my permanent adress -AT-BHACHHI
PO- RAHIKA
Dist - madhubani(bihar)
My mobile no- [protected]
My alternative no-[protected]

Hi Team Reliance,

I am posting this complaint here in the hope that someone will pick this up and help me out. I have tried all other channels already. I have already sent emails to [protected]@relianceada.com and rcom.[protected]@relianceada.com

Here is my issue.

I have taken a new handset and tried using the Handset Change Card to transfer the number to my new handset, but it didn't work. So I went to a Reliance Mobile store (Thakur Village, Kandivali-East, Mumbai) and asked them to do this manually. I submitted an ID-proof and a photograph of me with them and they did the change at the system level. This was on Saturday, 18-Dec-2010. I was told my number will be transferred to my new handset on Monday, 20-Dec-2010. But so far, nothing has happened.

I tried calling Customer Care (*333) and seeking their help, but it didn't work. They are unable to understand my problem. I am told (by the Customer Care executive) that my case is shown as Closed in their system and I am instructed to dial *228 from my handset and enter the PIN number. Even after repeatedly explaining to the CC executive that I have already tried that , and I don't have an access to the PIN or the HCC now, they have refused to help me any further.

I made a complaint again with the customer care (*333) . The complaints number that was given to me is[protected]Complaint made on Monday, 20-Dec-2010)

I am without access to my mobile phone, and this is a cause of a lot of inconvenience to me.

I would really appreciate it if someone can look into this matter and help me out.

I had applied for a Reliance Netconnect datacard from a dealer(Narendra Chaudhary) who was selling it near IBM india PVT,Plot no;26,Sector-62,Gautam Budh Nagar,Noida.He handed over the Datacard and tld that somebody named Amit will verify my documents.No one came for verification.Eventually my datacard was cancelled by the subscriber because document verification was not done on time. I have been denied o[censored]sing the facility.I think i have been cheated.Please help me out.

I immiediately want to unsubscribe from MYTASHAN services as it deducts Rs-20 for a week.
I want to have it unsubscribed as soon as possible.
My mobile no is- [protected]

To,
Customer Care Executive
Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709, India.

I had applied for reliance Broadband +(Wireless Dataard) 'Unlimited Plans' postpaid connection (Plan Silver 950/-) and submiited the documents and paid the Device price to Customer Executive on Friday 17th Nov 2010.

I wonder, after 2 working days the Datacard/Internet is not working.
I had installed the required hardware/Softwares provided with Datacard Device.

I Communicated to customer Executive Mr.Raees[protected] / Personal No:[protected]; from Delhi).He only provided Lead to Sales guys.I called him In morning and was assured to get call before 10am today.Till now I am not attended.

Request you to do the needful.
Awaiting your positive response.

The same complaint has emailed to netconnect.[protected]@relianceada.com in morning but not received a single reply.

I need my money back.

Thanks and Best Regards,

Swanand Saraf [[protected]]

Actually i have baught new Reliance Netconnect new broadband connection + HSD a day before .
It works that day but yesterday it gave an error 628
Remote Server Did Not Respond
The Connection was terminated by the remote computer before it can be completed

Please help me and give me the solution to this problem

Thanking You

Reliance is a no.1 cheater mobile service provieder today, first one is to speak with a customer care executive we had tried too many calls, second, is automatically subscribe criket updates, callertunes, jokes etc. services, and amount deducted by airtel. after that we have to try so many calls to speak with cus care exe., when he comes online he said that our system is gone for routine updation, adn say sorry, same on next day, same on next day, same on next day, after 15-20 days if the system founds OK , they said that it is subscribed by you, when we said them that i discontineus your sim(service) they lodge our complaint, and it is ever under processing or sometims they refund it from complaint date, i'm a annadata of anil ambani................ my name is sundesh([protected])

RESPECTED SIR,
THIS IS MY SECOND TIME COMPLAINT ON THIS WEBSITE REGARDING SAME PROBLEM .ON FIRST TIMES I HAVE SUBMITTED COMPLAINT ON[protected] . AFTER 2 DAYS ON[protected] YOUR EXECUTIVE CALL ME,TOLD ME YOUR PROBLEM SOLVE WITH IN 2-4 DAYS.BUT NO RESPONSE TO ME.I APPLIED FOR BROADBAND INTERNET CONNECTION ON[protected] AND PAID RS.500/-FOR CASH ,APPLICATION NO IS.[protected].YOUR SALES EXECUTIVE(MR.AMIT VERMA MOBILE NUMBER IS [protected]) TOLD ME THAT CONNECTION WILL BE INSTALLED WITH IN 7 DAYS.BUT AFTER 7 DAYS I HAVE CALL TO MR.AMIT VERMA BUT THEY NO RESPONSE TO ME. I HAVE MANY TIMES CALL TO MR.AMIT VERMA BUT THEY DISCONECTED MY CALL,SECOND TIME HAVE CONTACT TO MR.AMIT VERMA,TOLD ME YOUR DOCUMENTS SUBMITTED IN COMPANY ON[protected],AFTER 6 DAYS I HAVE CALL TO CUSTOMBER CARE EXECUTIVE,I TOLD ABOUT MY PROBLEMS,THEY ASKED MY APPLICATION FORM NUMBER & DETAILS,THEY TOLD ME THIS APPLICATION FORM IS NOT FOUND IN MY DATA BASE,I HAVE FORWARD THIS COMPLAINT TO SENIOR CONSIGNMENT TEAM,BUT NO ANY KIND OF RESPONSE TO ME.THIRD TIME I HAVE CONTACT ON[protected] TO MR.AMIT VERMA.TOLD ME AGAIN YOUR DOCUMENTS POSTED IN COMPANY. I WILL LEAVE THIS JOB ON[protected],TOLD ME IF YOU ARE CONNECTION IS NOT INSTALLED TILL[protected],I WILL GIVE YOU MY BOSS NUMBER.SIR PLEASE SOLVE THIS PROBLEM AS SOON AS POSSIBLE.IF MY PROBLEM NOT SOLVED TILL[protected] I WANT TO REFUND MY Rs.500/-CASH MY SUBSCRIBER ID NAME.MANISH KUMAR .MY ADDRESS IS E-2-C,NANHEY PARK UTTAM NAGAR ,NEW DELHI-110059.MY CONTACT NUMBER IS [protected],[protected].

Hi,

I have taken my Reliance Net connection from the nearest Reliance showroom located in Chandanagar. Executives sitting in the showroom have assured me that I would get the best of the signal. I have used for 6 months since I took the device. I never ever recieved a signal. I had spent Rs 3500/- for the device and Rs:6000/- as 6 months rental. I had complained "N" number of times and the customer care executives says we are going to address this issue in next two days.

It's absolute lethargic approach I have noticed from the executives sitting in Chandanagar Showroom and Reliance Nodal Department, Application Authority Dept. and never ever they resolved the issue

The executive (Kumar: [protected]) had visited my place and told that this can be addressed in next two days. Even then the issue was not solved.

I approached Nandan Babu (Nodal Officer) at [protected] and Vivekanand (Application Authority[protected]. But none of the executives made an effort to rectify the issue. Girl named Sita from Nodal Department Hyderabad and Neeta From APP authority attended my call and assured to solve the issue in two days (in the month of Feb). But no one even tried to solve this. This is absolutely ridiculous. They just passed to the other dept.

I have my compliant numbers (Latest compliant No being[protected] and dates when I called to customer care.

I took the broadband connection with a great hope based on the brand name.

But now i am totally frustrated with the way the services are provided from your end. The store manager from Chandanagar (Sunil Kumar A) assured me that the services are blocked from the month of April since my payment for March was due, and also ensured that he would waiver the fee (Rs: 934/-) which was due then,as it was the mistake from their end to sell a product worth Rs 3500/- to a locality where the signals are mediocre. He assured me the issue is resolved and said if any executive walks in to my place for collection of amount please redirect him to local store. He assured that he spoke to the main dept located in Abids, Hyderabad and the issue is solved.

Today I received a letter from sessions court complaining that legal action would be taken against this.

Today after me spending, Rs/- 3500/- for device and around Rs: 4000/- rental for 4 mnths, I don't have a net connection, nor the refund back, instead the people visit to my place stating there is a due of 2200/-. When I was complaining about my signal for 3 months none of the executives turned up, because I was paying the money for nothing. But when I stopped my payments for lack of signal, people came back to me stating that I am defaulter. It's absolute lethargic approach. When it is their money they don't turn up, when customer spends Rs:7500/- from his pocket none of your executives would turn up to solve the issue. This is frustrating me.

Can you please ensure your the way this issue can get resolved.

With a great hope I am writing this compliant that this issue would end. Please let me know for any further updates on this.

my reliance cdma mobile number is [protected].my caller got changed automatically without my consent.my original callertune that was selected was stop without my consent and the callertune charges was dedected.i called customer care to chek on the same but no satisfactory resolution was given the changed caller tune was stopped but my original callertune was not retained despite of repeated requests.and one more complaint i have is that whenever i call reliance customer to speak with a representative i press the option on the ivr to speak in english as that is the only language through which i can communicate properly.but despite selecting english option the rep speaks in hindi.if the company had advised their customer care rep to speak in hindi than why is the customer going through the pain on ivr holding to select language option ?

regards,
sumit thoart.

Please boost your network coverage around faridabad,because u r saying that u r the No.1 Network in India.But u still lacking in full coverage even in NCR ,while the rest like vodafone,airtel giving superb network service.Your plans and sp.packs r much better but in network availability u r still lacking.Plz plz boost ur network service.

Its our kind request to you to improve ur network service ,so that more n more consumers may proudly says that,yes we are using Reliance.

i have areliance prepaid number which i have transferred into prepaid by giving the request at dhandi swami chock at reliance communication store..........after giving my request they had not process my request and sending rent to my address ............now they have block my number.............i request u to plz process my request as soon as possible............and continue my number...................plz cntact me at [protected] my mail id is
[protected]@yahoo.com
gautam marwaha

resp sir, (FRUAD BY RELIANCE Communication)

from last one year this company is unnecessarily activating the value added services on my cell phone-even after telling 100s of time. I have never applied for any of such VAS although this is happening repeatedly and due to which i have lost my huge amount of balance.

Today also they have sent me a msg that u are activated with caller tune services and bacchan blog service. I have contacted at call centre for deactivating this services BUT IT IS NOT DEACTIVATED TILL NOW.

I KINDLY REQUEST YOU TO SUGGEST ME ANY WAY BY WHICH I CAN TAKE SERIOUS ACTION AGAINST THIS COMPANY. Or my voice reaches to top level.????????
My email address is ([protected]@hotmail.com)

Hi All,

As required,below are the details

Subscriber's Name: Sachin Kumar
Complete billing address: Syntel Ltd, H7/H8, SIPCOT IT Park,Siruseri,Chennai-603103
Date of birth: 29/11/1979
Customer application form number(CAF): Dont know ???
Billing account number(BAN): Dont know ???
Best time to contact you at the alternate number: Anytime
I dont know why you need all these details as you can easily find out in your system with my subscriber no. Stop playing games with me.This is too much.

However, as suggested in the mail I have called on the mentioned no and again the same troubleshooting and suggestion from the executive (Islam).

This is rediculus that I was suggested that please check your system settings and get the data card checked in the nearest reliance store, is this the way RCOM is going to solve the issue.

I just wanted to ask all of you that can anyone please understand my problem, its not for the termination of connection rather a solution for the issue which I am facing more than a month.

Its very surprising that everyone is concentrating for termination of connection rather the corrective way.

Each and every time I am getting nice suggestions from your side but there is no progress towards solution.

Mr Shadab, Mr Aniket, Mr Hemant, Mr Islam and so on....
I dont want to be introduced with all the reliance team members.I dont understand how easy it is for you to just proceed and suggest for termination of my connection.

Did I take the reliance connection just to suffer with this pathetic service and finally termination of connection as a suggestion from your side that too because there is no resolution for this issue.

As a customer I need explanation for all this drama made by reliance team.



Sachin


[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Fri 12/17/2010 5:59 PM
To: Singh, Sachin Kumar Surendra Kumar
Subject: RE:'ADAG=[protected]' RE: Poor speed and worst service


Dear Customer,



This is with reference to your E-mail regarding Slow Speed Issue of your Netconnect Broadband+ Number [protected].



We understand your concern and apologize for the inconvenience caused to you in this regard.



We tried contacting you on your contact number [protected], but it was not reachable.




Further we would like to discuss in detail regarding the issue and request you to call us at *355 or[protected]Free from Reliance phones) or[protected]Toll free) at your convenience.

We also request you to reconsider your decision of termination and give us an opportunity to serve you better, as we assure you that your issue can be sorted out.

However if you still want to terminate the connection, we request you to write us back with the following details:
Subscriber's Name:
Complete billing address:
Date of birth:
Customer application form number(CAF):
Billing account number(BAN):
Best time to contact you at the alternate number:
We would require the same to assist you better.

Rentals will be applicable as long as your services are active with us.

Kindly note that once we receive the above details, your request would be noted and it will take 15 days for the same to get processed.


Regards,



Aniket Shetty

Netconnect Broadband+

Reliance Communications



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Sachin Kumar Surendra Kumar Singh ([protected]@SYNTELINC.COM)
Date: Thursday, December 16, 2010 05:12 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: RCOMNodalOfficer.[protected]@relianceada.com (RCOMNodalOfficer.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Poor speed and worst service

Hello Mr. Shadab,



I was expecting such type of reply and I got it. Anyways that was nice experience with RCOM and henceforth I will be careful in future.

But still as per your response I do have some queries listed below



R Connect is a shared resource service; the speed will depend on a variety of factors,

The number users in your area – When I raised a complaint first time then itself RCOM could have informed me about future issues, since 1 month I am struggling with this and finally this resolution..

In future, if someone is requesting for new connection please let them know all variety of factors

Signal strength available at the time of connection – Everytime in the complaints I have clearly mentioned and in front of the executive who came for troubleshooting, I have shown the full network availability (24*7)

The site you are visiting – The below story was not for roaming for multiple locations/sites or websites, this is the scenario at my home on 24*7 basis for all the web sites, I hope RCOM is not assuring high speed and performance just for GMAIL and GOOGLE, I am not able to login to myservices.relianceada.com due to pathetic speed

Computer configuration – I know what the configuration about my laptop being an network consultant however my laptop was checked number of times by reliance service executives, they didn’t get any issue and there is nothing with local machine. Just to confirm I have formatted the laptop twice and checked the connection with no other application/antivirus/spyware installed.

Internet traffic – Am I responsible for this ? If everything depends upon internet traffic and the usage then why false commitments and illogical specifications for the fastest wireless data card in india RELIANCE NET-CONNECT ?



What all settings and configuration you have mentioned is already done as Reliance support executives and I think they (reliance customer support executives) are quite good enough up to this stage.



Please go through my e-mail once again, that was not initiated for refund however due to the pathetic service/performance and sarcastic response.



If you are confirming that the performance and services will be same then I humbly request you to terminate my connection



As said by you “Further note that, rentals will be applicable as long as your services are active with us” - rather than giving a resolution/action does it mean that I should quit otherwise I have to continue with same.



Please note that, refund is not applicable as the modem is sold on outright sale basis. Hence, we are unable to process your request for the same – Please once again check the trial mail and try to find out the exact problem, refund is not the request



However, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations – Shall I wait and watch for this ???





There is no need to justify RCOM data card connection or policies, infact I got an input from one of your executive that everyone in OMR, Chennai is facing this issue and RCOM is well aware about this whereas another

Service providers are working absolutely fine (don’t want to mention your competitors)



Its highly appreciable to get such response from the consistent issue which I am facing from more than a month, I think I am responsible for that not my service provider.



Thanks a lot for your kind inputs.







Regards

_________________________________

Sachin Kumar

Infrastructure Management Services



(Nortel: 0441 8258

(Mobile: +91 [protected]



From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Thursday, December 16, 2010 4:07 PM
To: Singh, Sachin Kumar Surendra Kumar
Subject: RE:'ADAG=[protected]' Poor speed and worst service



Dear Customer,



This is with reference to your e-mail regarding slow speed issue for your Netconnect Broadband+ number [protected].



We tried to call you on the provided alternate contact number .But you were not reachable .



We found all required services active for our data card. Hence with reference to your Service Request, we request to kindly check the following details to get resolved your issue..



About Net-Connect Services:



R Connect is a shared resource service; the speed will depend on a variety of factors,

The number users in your area

Signal strength available at the time of connection

The site you are visiting.

Computer configuration

Internet traffic



Select HSD mode

Check for connectivity (i.e. Signal strength should be at least 3-4 Bars). If less than three,please contact Customer Care for coverage issue.

Check about the O/s -(Should be win 2000, win XP/ VISTA, Mac)

for Xp os service pack should be sp-2 or above



Kindly download Anti-Spy ware software.(go to goggle .com----search for antispyware …3rd or 4th link -antispyware 2007)



Kindly use updated Antivirus

Check If there is any firewall, kindly disable either OS or Antivirus Firewall

(for win xp/vista---to disable windows firewall--start-control panel-security center-scroll down.-click on firewall---click on off)(start-run-type “firewall.cpl” then press enter)



Check if the antivirus or windows or software is asking for updation. Upgrade or disable it,,,, …….(for win xp/vista---to disable windows update---start-control panel-security center-scroll down ..click on windows update -- click on off)



Also kindly get download accelerators from google for better data transfer speed



Kindly use internet explorer above version 5.5 (Interner explorer -help-abt internet explorer)



Kindly Check cipher strength :128-bit or not in internet explorer (Interner explorer -help-abt internet explorer)



Kindly delete cookies , temporary internet files and clear history. (Internet explorer-tools - internet options)



Kindly download NET BOOSTER SOFTWARE (VENTURI) from www.rcom.co.in

(wireless internet --high speed 1x --download -- netbooster)



And if still problem exist then requested you to uninstall and reinstall the r net connect software.



And if still problem continue the requested you to check the data card with another system.

And if the problem is with the data card. Then kindly check the data card at ASC and collect the job card details for the same.



And if it works fine on another system then kindly contact your pc vendor for the same.



Also if faces any problem in using Reliance Net Connect services in future kindly

revert to customer care on *355 or 30335555 or[protected].



Further note that, rentals will be applicable as long as your services are active with us.



Please note that, refund is not applicable as the modem is sold on outright sale basis. Hence, we are unable to process your request for the same.



However, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



Regards,



Shadab Rehman

Netconnect Broadband+

Reliance Communications



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com



You can also call Reliance Customer Care at *355, 30335555 &[protected]..



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per e-mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed e-mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.









-----Original Message-----
From: Sachin Kumar Surendra Kumar Singh ([protected]@SYNTELINC.COM)
Date: Wednesday, December 15, 2010 07:18 PM
To: Care Email ([protected]@relianceada.com)
Subject: Poor speed and worst service



To:
[protected]@relianceada.com ([protected]@relianceada.com)

Subject:
Poor speed and worst service




Hello !



I really don’t know whether this mail will change the way RCOM providing services to their customers but still as a customer I am writing so.



I was new in Chennai and was very confused while deciding for a wireless data card modem. Finally I have done a mistake and I opted for Reliance data card (3.1 MBPS).

After few days from payment and installation it started giving the worst download speed and pathetic transfer rate

Download/browsing speed not even crossed 240 KBPS, checked for 24 hours a day with transfer rate of 5 to 15 kbps.



The first complaint was logged on 21/11/10 with req no[protected] and was closed with no reasons. I got a call from reliance customer care Mumbai that I need to go to nearest reliance store to check my data card for

Problems. The moment I reached reliance world, they said that they don’t have any laptop to check my data card and as my earlier complain is closed they have logged in another request on 11/12/10 with

req no[protected].



On 14th Dec 2010, reliance support executive visited my place and he checked all possible setting and done the troubleshooting from his side, but there was no output. Finally he said that there is some known issue

In the area and this is a well known issue. He has given his feedback to the concerned team ( RCOM networks for bandwidth issue) and finally I am waiting for the further response.

I came to know this issue is only with reliance data card and TATA photon is giving excellent performance in the same area.



I am facing this issue from more than a month and still there is no progress on resolution. I have opted for a costliest plan (1400 per month) and I am not getting anything in return for that.



1)If Reliance is not capable to ensure for performance then why to make false commitments and cheat the customers

2)Do I need to pay the monthly bill of 1400 just because I have done a blunder while selecting for reliance irrespective of the current speed and performance

3) Even if I am terminating my connection, who is going to bear the amount for the device what I have paid initially



I am waiting for a response which in turn should be corrective and there should be answers to my question (I can expect as a customer from top class service provider)



My Details

Name – Sachin Kumar

Mob No – [protected]

Rel data card no - [protected]



Complaint details

[protected] raised on 11/12/10 - solving

[protected] raised on 21/11/10 – closed



Awaiting your response !!





Regards

_________________________________

Sachin Kumar

Infrastructure Management Services



(Nortel: 4744 8258

(Mobile: +91 [protected]



Confidential: This electronic message and all contents contain information from Syntel, Inc. which may be privileged, confidential or otherwise protected from disclosure. The information is intended to be for the addressee only. If you are not the addressee, any disclosure, copy, distribution or use of the contents of this message is prohibited. If you have received this electronic message in error, please notify the sender immediately and destroy the original message and all copies.Confidential: This electronic message and all contents contain information from Syntel, Inc. which may be privileged, confidential or otherwise protected from disclosure. The information is intended to be for the addressee only. If you are not the addressee, any disclosure, copy, distribution or use of the contents of this message is prohibited. If you have received this electronic message in error, please notify the sender immediately and destroy the original message and all copies.





Confidential: This electronic message and all contents contain information from Syntel, Inc. which may be privileged, confidential or otherwise protected from disclosure. The information is intended to be for the addressee only. If you are not the addressee, any disclosure, copy, distribution or use of the contents of this message is prohibited. If you have received this electronic message in error, please notify the sender immediately and destroy the original message and all copies.Confidential: This electronic message and all contents contain information from Syntel, Inc. which may be privileged, confidential or otherwise protected from disclosure. The information is intended to be for the addressee only. If you are not the addressee, any disclosure, copy, distribution or use of the contents of this message is prohibited. If you have received this electronic message in error, please notify the sender immediately and destroy the original message and all copies..

Dear Sir,

I use reliance netconnect broadband plus. I am using their plan which give me 10gb day and 3 gb night usage limit. Any overuse will cost me extra. To check usage statistic I have to visit http://myservices.relianceada.com (told by reliance customer care executive). from three months in a row this website is giving wrong usage statistic. It always show less usage than actual. For example my actual usage on night is more than 8GB at the moment (I am damn sure about this) but reliance website tells me its 4GB.

This cause me underestimate my usage and at the time of billing I get high bills (bills are made on actual usage)

It may be possible that reliance is deliberately doing that to fool users to earn extra money.

Dear Sir,
I am having Relinance GSM service from 1 year. Just before 1 month there was a deduction of 40 Rs. from my mobile balance on the name of their sevice MUSIC MASTI without any input provided from my side and they behaved very unprofessionally and now today(18.12.10) they have deducted of 30 Rs.from my mobile balance, on the name of their service AUSTROLOZY PACK without any input provided from my side . I have allreddy complaint to reliance costomer care service.but they have"t given any solution to me and say go Consumer forum.

Sir
I requestyou please take action at your end agaist reliance GSM service .


Thanking you
D.P.Singh
SPN.

Reliance has started playing FRAUD upon there prepaid customers by deducting unauthorized balance from their account . As in my case I am AMIT KUMAR an existing customer of Reliance gsm prepaid bearing No-[protected]. Before 15 days 90 rs was deducted from my account then i wrote a complaint on consumer complaint forum (as the reliance customer complaint number 198 and *333 never RESPONDS)
after this complaint an executive called me assure that money will be refunded later again 60 rupees was deducted then again an executive called and informed me that till now total a sum of 270 RUPEES has been deducted since may 2010 which will be refunded in my Balance Account but unfortunately not a single Rupees has been refunded in my account till date
And these reliance executive are never going to respond as i dont know what they take their Salary for (may be they get their salary from playing FRAUD on the CUSTOMERS)
So if anyone is even thinking of buying any new connection of prepaid connection, make sure it can be anything but reliance as you can see my condition.
The only thing you will do after taking reliance connection is write complaints and try to contact the customer care executive and definately they are never going to respond.