Reliance Communications Complaints & Reviews

KIND ATTEN : Mr. Vicky Bhardwaj


Thank you for the mail. I am really grateful to you for the explanation, at least one of the member of your team agreed about your company policy that
'' if a customer exceed their credit limit we send the e-mail alert on their e-mail id which is registered with us and our Billing department also inform to the customer through a call .[From your mail]

In my case it had not happened and this led me to a huge usage.This is a case of irresponsibility and breach of contract from your side.

So I have already paid the maximum credit limit amount i.e.Rs.2500/- against my bill No[protected] for the final settlement.

If you are not settling my issue amicably. Please give your consent to take this matter to legal reference for their honorable Judgement for this issue.


Regards
N.G.Muraleedharan Nair
904,Wellington
Hiranandani Estate
Patalipada,Goud Bander Road
Thane [W] Maharashtra 400607
I N D I A
Mob +91 [protected]
Tel +[protected]
Tel +[protected]




Date: Wed, 25 Aug 2010 23:02:24 +0530
From: Netconnect.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]' RE: REMINDER
To: [protected]@hotmail.com

Dear Customer,

This is with reference to your e-mail regarding billing issue of your Reliance Netconnect Broadband+ number [protected].

Kindly note that as per revert received from our Respective department, you have been charged correctly for the statement period[protected] to[protected] as per your Data tariff plan Broadband1GB_650. Hence, no waiver can be passed for the same.

Further, please note that as per company policy if customer exceed their credit limit we send the e-mail alert on their e-mail id which is registered with us and our Billing department also inform to the customer through a call.

In addition, we would like to inform you that you can also check your data usage through the website My Services to avoid any billing issue. Kindly refer the below mentioned URL for the same:

http://myservices.relianceada.com/launchAMSS.do
Click on the ‘My Data Usage’ tab under ‘Postpaid A/C Details.
Select the From Date and To Date.
Select the option for view Usages from drop down list.
Click on submit button.
However, please note that the usage data available on the web site will be 24 hours old.

Further, please note that the total outstanding in your account as on 25/08/2010 is Rs.12579.29/- billed. In order to enjoy uninterrupted services, we request you to visit your nearest Reliance Mobile Store and make payment to clear the outstanding.

List of Reliance Mobile Stores is attached herewith for your reference.

We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.

Regards,

Vicky Bhardwaj
Netconnect Broadband+
Reliance Communications



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: murali nair ([protected]@hotmail.com)
Date: Tuesday, August 24, 2010 11:10 PM
To: Netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: REMINDER

KIND ATTEN: Dear Swapneel Shete


Further to all my various communications, hope your team has understood that my huge useage happened because of the irresponsibility from your side to notice of my over consumption on time.

So I had paid maximum credit limit amount i.e.Rs.2500/- against my bill No[protected] for the final settlement.If you are not settling my issue amicably. Please give your consent to take this matter to legal reference for their honorable Judgement for this issue.



N.G.Muraleedharan Nair
904,Wellington
Hiranandani Estate
Patalipada,Goud Bander Road
Thane [W] Maharashtra 400607
I N D I A
Mob +91 [protected]
Tel +[protected]
Tel +[protected]




Date: Tue, 24 Aug 2010 18:34:38 +0530
From: Netconnect.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]' REMINDER
To: [protected]@hotmail.com

Dear Customer,

This is with reference to your e-mail regarding billing issue for your Reliance Netconnect Broadband+ number [protected].

Kindly note that currently the outstanding reflecting against your Netconnect Broadband+ account is Rs. 12579.29/-. Hence, we request you to visit the nearest Reliance Mobile Store to clear the outstanding dues.

List of Reliance Mobile Stores is attached herewith for your ready reference.

Regards,
Swapneel Shete

Netconnect Broadband+

Reliance Communications


For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above.. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: murali nair ([protected]@hotmail.com)
Date: Friday, August 20, 2010 08:25 PM
To: Netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: REMINDER







Dear Mr.Prashant Gaikwad,

I wish to take this matter to legal reference for their honorable Judgement as you are not settling my issue amicably.

Please give your consent for the same.

Hope you will revert me back.

Regards

N.G.Muraleedharan Nair
904,Wellington
Hiranandani Estate
Patalipada,Goud Bander Road
Thane [W] Maharashtra 400607
I N D I A
Mob +91 [protected]
Tel +[protected]
Tel +[protected]




Date: Tue, 17 Aug 2010 21:02:53 +0530
From: Netconnect.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]' RE: RE: RE: RE: Reference your mail
To: [protected]@hotmail.com

Dear Customer,



This is with reference to your mail regarding billing issue for your Netconnect Broadband+ Number [protected].

Kindly note that your payment of Rs.2500/- has been successfully updated in the system. Further, total outstanding amount of your account Rs.12579.29/- is billed and overdue hence, we request you to visit nearest Reliance Mobile Stores and clear the outstanding amount.

List of Reliance Mobile Stores attached here with for your reference.


Regards,



Prashant Gaikwad

Netconnect Broadband+

Reliance Communications



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: murali nair ([protected]@hotmail.com)
Date: Monday, August 16, 2010 08:38 PM
To: Netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: RE: RE: RE: Reference your mail

Dear Mr.Suresh Nadar

Please note that, as per our agreement I have already paid.Rs.2500/- against my bill No[protected] and settle my account.

Thank you for the cooperation

Regards
N.G.Muraleedharan Nair
904,Wellington
Hiranandani Estate
Patalipada,Goud Bander Road
Thane [W] Maharashtra 400607
I N D I A
Mob +91 [protected]
Tel +[protected]
Tel +[protected]




Date: Mon, 16 Aug 2010 16:42:44 +0530
From: Netconnect.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]' RE: RE: RE: Reference your mail
To: [protected]@hotmail.com

Dear Mr. Nair,



This is with reference to your e-mail regarding billing issue towards Netconnect Broadband+ number [protected].

We understand that as per Service Request ID[protected] logged on 11/08/10, one of our executive had called on your alternate number [protected] and info provided that you have been charged correctly for the billing period[protected] to[protected]. Hence waiver cannot be passed for the same.

Alternatively we request you to follow the below mentioned steps to check your data usage details:


Login to the website http://myservices.relianceada.com/ with correct user name and password.

Click on the ‘My Data Usage’ tab under ‘My Billing'.
Select the From Date and To Date.
Select the option for view Usages from drop down list.
Note: The usage data available on the web site will be 24 hours old.



If you face inability to view the data usages and getting the same page, then kindly turned off the Pop-Up blocker. (Home page of the Internet -> Tools Menu -> Pop-Up Blocker.


Regards,



Suresh Nadar

Netconnect Broadband+

Reliance Communications


For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: murali nair ([protected]@hotmail.com)
Date: Sunday, August 15, 2010 09:41 PM
To: Netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: RE: RE: Reference your mail

Dear Mr.Nilesh Mhaskar ,Mr.Thilak Chatterjee and all your team,

Further to all my communication hope your team has understood that my huge useage happened because of the
irresponsibility from your side to notice of my over consumption on time.

So I wish to pay the maximum credit limit amount i.e.Rs.2500/- against my bill No[protected] for the final settlement.

Thank you for the cooperation

Regards.

N.G.Muraleedharan Nair
904,Wellington
Hiranandani Estate
Patalipada,Goud Bander Road
Thane [W] Maharashtra 400607
I N D I A
Mob +91 [protected]
Tel +[protected]
Tel +[protected]




Date: Sun, 15 Aug 2010 14:20:22 +0530
From: Netconnect.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]' RE: RE: Reference your mail
To: [protected]@hotmail.com

Dear Customer,

We sincerely regret the inconvenience caused to you.

This is with reference to your E-mail regarding Billing issue towards your Netconnect Broadband+ number [protected].

As communicated earlier, kindly note that, as per the revert received from our respective department regarding Service Request ID:[protected], you have been charged correctly for the billing period[protected] to[protected].

Further, benefit of free usage has already been provided as per your data tariff plan BROADBAND1GB_650..

Hence, waiver can not be passed for the same.


Regards,



Nilesh Mhaskar

Netconnect Broadband+

Reliance Communications


For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: murali nair ([protected]@hotmail.com)
Date: Friday, August 13, 2010 07:27 PM
To: Netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: RE: Reference your mail

Dear Mr.Prashant Gaikwad


Thank you for your reply mail. I wish to confirm the following as a genuine customer for our future relation.

1.Mr.Prashant Gaikwad, I have never told I have not used your connection, but I have liberally used the system during the peak hours.In anticipation that even if the bill amount comes it will be maximum of the credit limit i.e. RS.2500/- as informed by the Reliance personnel. While getting the connection they specifically pointed out that the over utilization of the above credit limit will lead to the disconnection of my line with a prior notice. I regret to note that in this modern electronic era is there no system to notify me about the excess use? Why did they wait up to such a huge amount to get me informed and further disconnection after 11 days .If there is no such device why didn't they wait up to 26th of July till the billing period to disconnect my connection.

2. I confirm once again that I am a person with a limited income that's the reason I have taken this connection mainly for email purpose for a limited package of 1 GB .

3. I am waiting for a favorable waiver from your side to get this bill settled according to my financial source.

4. i wish to sort out this error that happened due to the communication gap with your sales personnel.

Regards


N.G.Muraleedharan Nair
904,Wellington
Hiranandani Estate
Patalipada,Goud Bander Road
Thane [W] Maharashtra 400607
I N D I A
Mob +91 [protected]
Tel +[protected]
Tel +[protected]




Date: Fri, 13 Aug 2010 13:51:20 +0530
From: Netconnect.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]' RE: Reference your mail
To: [protected]@hotmail.com

Dear Customer,



This is with reference to your mail regarding billing issue for your Netconnect Broadband+ Number [protected].

Kindly note that as communicated earlier, you have been charged correctly for the billing period[protected] to[protected] and benefit of free usage has already been provided as per your data tariff plan BROADBAND1GB_650. Hence, waiver can not be passed for the same.

We sincerely regret the inconvenience caused to you in this regard.
Regards,


Prashant Gaikwad

Netconnect Broadband+

Reliance Communications



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: murali nair ([protected]@hotmail.com)
Date: Thursday, August 12, 2010 01:56 PM
To: BBA1 ([protected]@relianceada.com)
Subject: RE: Reference your mail

Subject: RE: Reference your mail

Dear Mr.Perwaiz Alam

Thank you for your reply mail. I wish to confirm the following as a genuine customer for our future relation.

1.Mr.Perwaiz Alam, I have never told I have not used your connection, but I have liberally used the system during the peak hours.In anticipation that even if the bill amount comes it will be maximum of the credit limit i.e. RS.2500/- as informed by the Reliance personnel. While getting the connection they specifically pointed out that the over utilization of the above credit limit will lead to the disconnection of my line with a prior notice. I regret to note that in this modern electronic era is there no system to notify me about the excess use? Why did they wait up to such a huge amount to get me informed and further disconnection after 11 days .If there is no such device why didn't they wait up to 26th of July till the billing period to disconnect my connection.

2. I confirm once again that I am a person with a limited income that's the reason I have taken this connection mainly for email purpose for a limited package of 1 GB .

3. I am waiting for a favorable waiver from your side to get this bill settled according to my financial source.

4.. i wish to sort out this error that happened due to the communication gap with your sales personnel.

Regards


N.G.Muraleedharan Nair
904,Wellington
Hiranandani Estate
Patalipada,Goud Bander Road
Thane [W] Maharashtra 400607
I N D I A
Mob +91 [protected]
Tel +[protected]
Tel +[protected]




Date: Wed, 11 Aug 2010 20:20:50 +0530
From: Netconnect.[protected]@relianceada.com
Subject: 'ADAG=[protected]' Reference your mail
To: [protected]@hotmail.com

Dear Mr. Nair,



This is in response to your mail regarding billing issue for your Netconnect Broadband+ number [protected].

As conveyed to you during our telephonic conversation on your alternate number [protected], kindly note that we have checked and verified for the statement period[protected] to[protected]. You have been charged correctly as per Broadband1GB_650 data plan for peak hour usage.

Hence, we are unable to process your request.

Please find the details of R-connect CDR details attached for your reference.

Regards,


Perwaiz Alam

Netconnect Broadband+

Reliance Communications



For further details, you can visit our website http://www.rcom.co.in.



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.





</HTM< TD>
</HT< TD>
</BODY< TD>

Sir.....
I have been using Reliance Mobile Connection for four years. Today unexpectedly, incoming and out going of my mobile is blocked. When i contacted Reliance mobile store Kannur, they told me that it was due to non submission of photo and ID. I didn't get any information regarding this from Reliance. Today morning itself I have submitted the photo and ID but they didn't reconnected yet.... My mobile no is [protected]...... and my email is [protected]@gmail.com. What should I do with above problem



[protected]

sir,
reliance has been deducting my balance unnecessarily. Customer care said that i had activated some service like cricket pack etc, I told them that i didn't do anything. Even after deactivating all this services, my balance is getting deducting whenever i recharge my no. and customer care tells that again i have subscribe some service which i haven't.
i am facing this problem from 1 months and lost around Rs.100.
my no. is [protected].

kindly tell reliance to refund my money and stop such deducting unnecessary balance.
Take appropriate action

regards and thanks

Hi,

I did a recharge on 8th of november 2010 with Rs 69 on my reliance gsm number [protected] which is a free night calling pack (STD) but on 26th of nov it got deactivated without any notification by the company and i was getting charged during free calling hours
So i recharged with 42 rs voucher which is a free local R2R calling between 11pm to 6 am but it wasnt get activated on my number when i spoke to customer care then he said you already had free STD night calling service active on your number thats why this new voucher is not working but when i said my STD night calling voucher is not working then he said do the new 69 Rs recharge to reactivate the service, then i again did the 69 Rs recharge on 29th Nov but when i called any reliance number in night then again my main balance was getting deducted , i again called the customer care then he said my service is not active thats why it is getting deducted

I never faced such things from reliance before but now from the past 5 days it is getting worst also i wasted 111 rs on two recharges which were of no use please help me , neither my night calling service is working nor the reliance customer care support is giving me proper answer on my problem

My number is [protected]

Thanks & Regards
Rahul srivastava

Sir,
My mobile No is [protected]. On 30/11/2010, Reliance GSM service has deducted Rs 60/- (Rupees sixty only) from my balance in the name of "JOKES" and "VOICE SERVICES". I here submit that neither I have activate these two services directly or indirectly from the Reliance GSM nor I have requested for this. Why they have deducted money. Not only that two days earlier they have also deducted some money for other service, which the customer care told me, and the services as mentioned by the customer care could not understood by me.
Why there is no such procedure in Reliance GSM Service where if a customer wants to activate any services, that has to be forwarded through a message. Why they have activated any service through their advertise, without receiving proper message like "ACT ------" or "START ------".
Sir Please direct Reliance GSM services to refund my money.

hello people...16 of november i got an sms about rel netconncet..with some offer...

i am in system service industry so i need broadband with some resanable speed...so i choose them..and they said the speed is upto 3.1mbps...unlimited...monthly Rs.1100 reduced to 899/month for first year.

they run back to me all the same day and 17 nov upto night 9pm..finaly i bought it with out not even an detail report...the boy who deliver me says he only know installation other detail will be given in office...

the next day the speed is just 100kbps...after that i get speed upto 800kbps....cool that is enough for me as of now...

meanwhile i try for the offer which is promised to me it not yet 30/11/2010 recived 5.30pm

and on 20tn night 12pm i got an message from relainace that i can conncet only 144kbps up to 1feb becuse i exeed the limit 10gb download...

i shocked....i never know that...the person who soled to me say just unlimited plan...with speed of 3.1kbps...

now the person(office) who soled me not pick up the phone....

i send mail to reliance but no response yet...

i contect reliance customer care...they cooly sak me to wait some more time to apply of 3g...up to that i have to pay...

i ask there termination...but they dont take back the device whcih is cost rs.2300

my perpose is not solved ...and they ask me to wait for 6month...with 100rs monthly bill...how i can pay...


even in gsm..i can connect internet at the sppd of 144kbps unlimites whole month...


any one help me this case...

my number [protected] has been terminated without any notice and has been issued to a person of sholapur. i had requested a lot to not give this number to other since it's my old and so personal number.

no one is giving me solution to get this number. i m so bothered of it since two months.


my alternate number[protected]

himanshu kumar

hello sir,
I am using reliance GSM service in my phone. In every month this service charges 30 Rs from my balance for caller tune. I never requested for this service and after subscription i always go to custmor care for deactivation. they say that ok sir in next month this will not happen. but in next month again this service is automatically activated and charge is being cut.am totally fade up.
when again i call on custmor care they say that caller tune service is not activated on my no. but charges is on.
THIS THING HAS BEEN HAPPENING WITH ME SINCE 4 MONTH
i hope i will get justice by JAGO GRAHAK JAGO.
THANKS


PRAMOD-[protected]

Hi,

i am vipin pal from shahjahanpur. I have more problems regarding my mobile no. of Reliance communication My no. is [protected] . it is used by me before 2 years.
There are everytime atleast on fake packege already activated many times i have mention complained but i have not got any resolution by the side of Reliance Cutomer care my balance is dedect when i do recharge it.Kindly Resolved It.

Regards
Vipin Pal
[protected]

my reliance prepaid mobile no.is [protected] from last 5 years i am using this no.. my outgoing facility is stopped from 18/11/2010. so i visited reliance web world sangli , maharashtra on 20/11/10 . there they asked me to submitt foto & address proof. on that same day means 20/11/10 i have submitteted my address proof documents & foto. then they said me that mobile outgoing facility will be on on 22/11/10. but till today 29/11/10 it is off. mean while from 22/11/10 i daily use to visit reliance web world & also calling to customer care number but results are nothing. the answer in reliance web world is that "we had send ur documents & now u contact to custmore care". and the answer of customer care is that "nothing is in our hand contact to reliance web world".
the both web world & customer care not taking seriously. i had made a call from reliance web world to custmore care also they speak with each other and said we cant do nothing we cant do nothing.
NOW WHAT CAN I DO PLS HELP ME

Sir,I am Sachin Goyal.my mobile no. is [protected] (Reliance Delhi). I have not subscribed for any VAS service.Without my consent Movies packages service has been activated on my number.
last month 49 has been deducted from my balance but i did not apply any services which is charged to me.I complainted about this earlier for the same,and they has been refunded to me which was deducted from my account,
But this month also deducted Rs49 from my account ,i called to customer care Reliance for refund the same but they asked me that the services was continued from last month,how it is posssible when amount was refunded to me last month and the services is still continued.you are requested to refund the same and should not be activate any type of services without my acceptance.

With Regards

Sachin Goyal
[protected]

My name is Mayur M. Shah i am using reliance Pre-paid mobile from last 8-9 years. i had received a sms asking for submission of ID-proof and photo for their record. I went to nearby web world (in vapi at mohid tower). there Representative of reliance comm told me your phone is working so no need to submit it. then after some days my phone outgoing and incoming was stopped. i went again to the same person at same place. he ask me to submit me the doc i submitted them and ask to wait for 4 days to resume the service because of their negligent i had to suffer for 4 day when i ask this was your mistake i want the same in written they used abusing words and ask me to go and do whatever i can? then now from 27.11.10 my phone is begin again stopped. Now there is no one to listen neither the web world people nor customer care people (198)

i am writing this complain in a hope that some action will be taken for this

Best Regards
Mayur M Shah
[protected]

Hi,

I want to have some plan for STD rates cutter , so i asked customer care representative about it. I asked him is there any tariff voucher available for night chat plan. He said "yes" , as you are old customer of reliance you can easily use our 79 rs pack and have 3lackhs seconds free for one months for RtoR.
so he confirmed me that i can have that recharge on my cell.

after his confirmation i logged in to http://www.rechargeitnow.com/ site and recharged my mobile no [protected], and soon after i get the a confirmation of successful recharge with transaction id[protected].
even after that i did not get any recharge balance on my cell.
so i called up again to customer care, he said no sir we are having technical problem issue so not able to answer, so i said him to transfer my call to your customer care executive senior then he said no sir it is really a technical error problem, after so many trials he finally agreed to transfer my call to customer care senior, but soon after that he said "sir i checked your balance ".i.e. he was lying to me. and he said your recharge of rs 79 is not in your account.
after that i again tried customer care , and he said sir your mobile no is not comfortable with the recharge of Rs. 79.
now tell me how much more misleading your customer care representative will do?????
Now i want my 79 rs back and a action against the misleading customer care representative guys.

Hello sir,

my mobile number is [protected]. my problem is that everytime i leave the state, my SIM card deactivates..
i have faced this problem many times. everytime i leave for my hometown, i face the same problem.
i even tried calling the reliance customer care but i don't know whats the problem but someone puts me oh hold and the call gets disconnected.. i'm fed up of trying again and again. please do try to solve my problem..

My Balance was -1.63 which Was Previously 30.
And I Didnt Received Any Message From Reliance in This Context

Nor Did I Made Any Request For Any Kind Of Services Of Reliance.
I Even Visited Reliance Mobile StoreAt Krishna NagarBut i Received No Satisfactory Reason For why Have I Been Charged.
Nor The Nodal Office Departement Tells Why Have I Been Charged.
They Just Say U Have Been Charged Rs.30

I Contacted Customer care at 198 dated 14/11/2010 And Got Complaint Number as[protected] and was Told That I Would Get The Waiver In 24 Hours And Today i.e. 27/11/2010 i Have Not Received The Waiver Yet.
.

CRBT Service invoked without my consent

I would like to raise the issue with this forum. Reliance has activated CRBT service without my consent. I recieved a message saying that CRBT has been activated and Rs 30 was deducted my Prepaid Account Balance.My phone number is [protected].

When I tried to send sms to unsubscribe it donot go. this service is not working.

Sub: wrong deduction of amount inspite of recharge with SMS pack

dear sir ,i using Reliance from past 5 yeras,but now i am facing several problems with your service and with your customer care center helpline.
i had recharge with SMS pack of Rs.19/- on 14/11/2010,
and today on 27th Nov 2010 (06:09:12am)
again 6.50/- has been deducted although i had recharged with SMS PACK. i had attempted many times to talk to cuctomer care Executives in the following numbers,([protected],198,*333) at least 18 times but un able to get responce.
i want from you to take immediate action such type of wrong deduction should not be done in future and CREDIT the deducted amount promptly.if you executives are not contacting me and rectify problem then i have to think for other operator.

SHRINIVAS ARSOLA
(MINISTERY OF RAILWAYS)
+91-[protected]
(RAIPUR,CHATTISGARH)

I am Reliance GSM customer with mobile No [protected]. On 22 Nov 2010, at about 8 pm, I got a SMS "Dear subscriber, you have been successfully subscribed to Sweety SMS service at Rs.30 for 30 days". The service was automatically activated without any request or without my consent. I called to the customer care on 198 with a request to deactivate the said service and to refund Rs.30/-. The customer care executive said that it was requested by me itself. This is ridiculous. A few days back I faced the same problem on another issue. I am sick of this kind of service from reliance. Please investigate this matter and please let me know how to refund the amount.

Thanking you,

Reliance GSM customer.

Hi,

I have buyed Relaince Broadband last year. And now i want to close the connection.
I have called constumer care to change my card to Prepaid coneection.,
Then i visited the customer care center in Powai where they agreed that my request to conevrt the card in Prepaid has been placed. But today after one moth when i called them to check whether they have converted my card to Prepaid or not. they denied that i have never palced any such report.

When i have asked them to change my card they should have taken the request.

Relaince ppl are cheaters.

They only know to suck money from ppl.

Please avoid using any of relaince servies as possible.

Dear Sir /Madam,
I have one reliance GSM connection. My mobile no. is [protected]. I had activated a sms56 pack in my mobile on 22.11.2010 at 8-9 am through SMS. I had also got a message from Reliance Customer Care no. 52811 on 22.11.2010 at 8.19am i.e. “Congratulation! SMSPAK has been successfully activated on your phone. Thank You. Reliance” after that message my main balance was also deducted that was Rs. 64.30 and after deduction it was only Rs. 8.30. I had enjoyed that service on 22.11.2010 at 5 pm but after that time I had seen my main balance was deducting on my main balance i.e. Rs. 8.30 after deduction it was only Rs. 4.30. After that, I had complaint on 198 customer care service and told the whole story to the reliance representative, I had also talked with the Superwiser, he said your requested has been forwarded to the Reliance Communication and given a request no. i.e.[protected] through SMS on 22.11.2010 at 8.01 PM and said your request will be resolved in the next 3 days. But they did not take any action against this request number on till date. Today is 26.11.2010 at 12.15pm, I talked with the reliance representative on toll free no. 198, he said no amount was deducted on your account.

Therefore, you are requested to kindly take the necessary action against this request number.

Rakesh Sundiryal
Contact no. [protected]
A-291, Meet Nagar,
Shahdra, Delhi - 110093