Reliance Communications Complaints & Reviews

Hello Sir,
This is swathi i am using reliance mobile they activated some shayeri pack without intimation and its getting renwel from 3 months even though i sent sms to unsubscribe ,i reacheed the customer care to deal this matter they are saying they didn't get any messege and they can't give back the money and they deactivated after 2 complaints i lost Rs .90/- .I am very much disspointed with their service and i reached you pls suggest me.

Thanks
swathi.

Hi

I have taken a reliance netconnect Broadband+ from vriti infocom.

story goes like this

1. I got a call from Vriti infocom executive response to my enquiry in reliance Netconnect site.

2. I am in need of high speed internet connectivity, as a part of my job, I have to work from home for that i need speed Internet conenctivity.

3. I Got a call from vriti, I asked him that what will be the speed you can provide me in perungudi, chennai. The executive was telling me they can provide more than 3 Mbps and min 2.5 Mbps data speed. i told them i need min 2 Mbps speed because i need high speed internet connectivity and its a part of my work.

4. He told Min you will get 2.5Mbps otherwise executive will refund the amount
5. So i just believes him and i took the connection,
6. After taking the connction, I have to run behind them to get the activation for four days.
7. once i got the connectio i could see my broad band speed is 150KBPS maximum and average is 50-60 KBPS..
8 After that i tried to call them no body is responding my call, after sometimes they have started rejecting my call. when i call to reliance they are saying they can only give the assurity for 250 KBPS...

9. What the logic is that i should pay for 3.1 Mbps and they can provide only 256KBPS...

10 then i was calling and calling finally one guy has come from vriti and he was started doing something on my laptop after sometimes He told he will come with new device and he went.

11. From that incident onwards i am not able to browse also. that device got stoped working..I am giving His number here [protected]

12 So i started calling him all the time he will reject my call. I could see that he is attending some other call because he will be in waiting mode sometimes.

13 But whenever i call him he wont respond to me either he will just cut the call.

14 Now I dont know what can be done.

15. I lost 2300/ for device and my package is 750 per month my bill is also generating

16 I dont know what should i do, should i pay the bill or what??
17 Wheneveer i trid to cancel the netconnect proadband connection, They are saying I should pay some amount to disconnecy also and i will also loose the device cost of 2300/ Rs

18 I need help from Consumer Court.. Pls help me out..

19. these guys sare cheating peoples like anything.

Special night pack facility not provided by company

sir,
I'm SOHAIB ALI from Agra having cell no.[protected]
I have been recharged my phone by 69Rs(special night pack) on 23th
december 2010...my last pack was validated till 22th january....but
when i recharged with 69 Rs on 28th DECEMBER 2010 my no. was recharged
successfully, I got a response message too...but that facility was not
provided on my phone...when I call in customer care center they told
me that me that your time was not overed but that has over one day
before.....n i have 3 sims of reliance but i get same problem over it
please refunf my money or give me a service

Sir your executives are miss guiding me please kindly help me...and
tell me who would be responsible for that money????
I'm really suffering with your survices please help me....

Thank
SOHAIB ALI

The frequent problem faced by the Reliance mobile service's is that they don't bother to ask the coustomer before recharging any pack e.g movie masala, caller tune, sms. I had got fedup with calling back to coustomer care no.as it takes 3-4days to deactivate. This almost happens every alternate month.
NEED SOLUTION for this.

Plzz help......I am getting vulgar calls every time........i am disturbed a lottt.......plzzzzz help.........

the number is [protected]

I am a reliance smart user of Madhya Pradesh and on my sim SMS ACTIVATION service is on iI
want to deactivate that so please give me a solution to resolve this and customer care no is [protected]
but it is always busy and i also do SMS on (53739 Dact Sms1p) but i got rceived a message that your request cannot be completed so please tell me a solution...
please it will be very hlpful for me.....



Megha Sharma

I have called so many time to customer care regarding i have better plan in diffrent service provider so i want to discountinue the postpaid number. First time i called at April 2010. But they told me to wait for 10-15 days they are going to launch new plan soon. After 25 days i again called then they ask me to wait for another 10-15 days. it wasrepeated till aug. then i asked to discountinue then i got call from rcom office they told me wait for another 15 days.then i denied so they gave me one option like as i was the golden customer because i was using that since last two years they offered me one month free rental and told me that plan will be reliased in few days. I accepted. then still plan was not relieased. so i put my rcom cell at drower. After one and half month ib got mail from girish an employee of rcom. then i told every thing to him. so he told me that he has plan which i need but first i have to pay my remaining amount. But i denied so he told me to call next day but after that day he is not picking my cell phone. I paid[protected] Rs as bill after april 2010. Below is the mailing communication between us.
Please do the needfull.

============================================

Dear Girish,

As i told to customer care also i have requested to change my postpaid number to prepaid before 6 month because i want to use unlimited plan which is given by reliance prepaid or i may go to different service provider, but that time i got call from customer care that my required plan is going to release in next 15 days. So i ready to wait for 15 days. Again after 25 days i called to customer care then they told as i am gold customer they want me to stay with u and they told that it is going to launch soon. I again waited then again that time i paying 800-1000 rs per month, but i waited. Again i called customer care but they offer me that they will giving me a plan as i am their gold customer they will give me free rental for 1 month and and for month as well 1500 second free. they sure that it will be launched in next 1 week then i will go for that plan. But they again told me lie. So you tell me why should i will pay. before 1 year i also fought for false billing and when i reached to TRAI then i got back my money. Now you tell me should i will get justice or i need to go to TRAI or something else.

Gourav

--- On Fri, 3/12/10, Girish.[protected]@relianceada.com <Girish.[protected]@relianceada.com> wrote:

From: Girish.[protected]@relianceada.com <Girish.[protected]@relianceada.com>
Subject: Over Due Amt Pending Reliance Number...
To: [protected]@yahoo.co.in
Date: Friday, 3 December, 2010, 11:47 AM

Dear Customer,

This is in reference to your Reliance Mobile [protected] for Account No [protected] ,we would like to inform you that we have not received payment for your Current bill of Rs 747.79
We regret to inform you that we have discontinued your outgoing call service.

Please make this payment immediately to enjoy our services.


Payment of your bill can be made using the following options:

Online payment: Just log on to our web site at www.rcom.co.inand choose to pay from the following options:

Instant Pay: allows you to make instant payment without any registration.

Register and Pay through My Services:Create your own login id and password and register your account on My Services. Through My Services you can view your bill details, last payment details, make bill payment and choose from host of other services. To use this option click on http://myservices.relianceada.com/launchAMSS.do
Payment by Phone: – Dial our Toll Free number [protected] and after selecting your preferred language press 1. Then enter you 10 digit data card number and follow the IVR instructions.

Electronic Clearing Service: Register for ECS and make sure that you never miss your due date for payment. Using this service your monthly bill automatically gets charged to your bank account or your credit card. To download the registration form click on http://www.rcom.co.in/Rcom/personal/postpaid/pdf/MandateForm.pdfand go to Postpaid Mobile, Billing page. Kindly fill the form and submit it at your nearest Reliance Communications Outlet

4. Pay by Cheque / Draft: Drop a Cheque or draft in favor of RCIL A/c RIS <Relationship
Number>in the nearest drop box. To know your nearest drop box location please visit us at
www.rcom.co.in

5. Cash payment: Kindly visit any Reliance Communications outlet to make cash payment.

Thank you for using E-bill service. Your contribution will help in saving Trees and protecting the environment.

In Case of any queries, Please feel free to call us anytime at *355 from your Reliance Mobile or[protected] or 30335555 from any other phone. Our Customer service executives will be happy to assist you.

Thank you for being part of Reliance Communications family.





Thanks & Regards.
------Girish Bhuva--------
Retention & Collection
RIM :- [protected]



The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.

Please stop all unwanted SMS and Calls from [protected]

Sir,

1. I am Himanshu Shekhar from Silchar, Assam. I have a Reliance GSM No.
[protected]. I want to say few lines for your kind consideration and favouorably action.

2. In the month of Sep 10, I used GPRS service from my SIM, unknowingly one
facility named ”Bollywood Picture Alert” has been activated by me in my number
([protected]) and I charged with Rs.30/-. I did not want the said facility, so within 06 to 07 days, I called to Reliance Customer Care from my No. and told them to kindly deactivate “Bollywood Picture Alert service” from my No. The person sitting thereconfirmed that the said alert service has been deactivated from my No. and you will not be charged again in future. But on 02 Oct 10, I received one SMS that u have been charged Rs.30/- from renewal of ”Bollywood Picture Alert” and my balance deducted Rs.30/-. Again, I called same day to Customer Care that kindly deactivate Bollywood Picture Alert service from my No. Person there, confirmed that “Bollywood Picture Alert” has been deactivated from my No. and u will not be charged again in future. For confirmation, I called to Customer Care on 12 Oct 10 and asked them to can u check that, Is there any extra alert/service is active in my No. and I got the reply that there is no service in active in your No.

3. On 12 Oct 10, I proceed to my home (Bihar) for about 40 days. In that period my
No. was closed. When I came back to Silchar on 21 Nov 10 and checked my balance then I got my balance has been deducted and it was in minus. I called to Customer Care and request for same and told I have already deactivated this facility twice, kindly deactivate the said alert and retuned Rs.60/-. They told that u will not be returned amount but your facility is being deactivated now. I told them to kindly lodged a complain for same and give me complain ID. Then, he told that it is not required, this time your service will deactivated surely.

4. On 27 or 28 Nov 10, I again received one SMS that u have been charged Rs.30/-
for renewal of “”Bollywood Picture Alert”” and hence, my balance deducted Rs.30/-.

5. On I called to Customer Care and told that please lodged a complain for
deactivating the ”Bollywood Picture Alert” and returning of Rs.90/-. That time he checked my account that actually the said service was activated from your side, we can not deactivate this service from our side. But this time your service is being deactivated. After 01 day, I received SMS that your service has been deactivated and your amounts have been deducted correctly and it can not be returned.

6. I called to Customer Care times to please connect me your supervisor. But
initially they told that kindly hold the line, I am connecting you to our supervisor, but after 5-6 minutes they cut my calls. (this case happened with me at least 6 times)

7. If C/Care would have been informed me after deduction itself (we can’t deactivate
this service from our side), my balance would not been deducted.

8. I sent various E-mail to C/Care ([protected]@reliance.com) for same. I got
reply several times as per following:-

We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

Regards,
Mitali Ambekar GSM Customer Care
Reliance Communications

9. Sir, I want to know that Am I responsible for this lapse? Why my amount is not
being returned? I can not aspect this type of service from RELIANCE
COMMUNICATION.

10. I humbly request that kindly do the needful and retuned Rs.90/-

Yours sincerely

Himanshu Shekhar

dear friends,
i have just recharged my cell by 80 Rs. & on the very next day they have cut my balance of 30 & also told that we will not give your money back. But in fact we have not even activated any fun pack.
They are not ready to do anything. when i asked to talk for upper management he rudely said that whatever strict action you take , we will not return your balance.
It is truely said NAAM BADE AUR DARSHAN CHHOTE.

Hi


I am a user of reliance prepaid No. [protected] and I am toatlly fed with reliance service. In the month of Nov. REliance hav activated two packs and without my request for which at last I lodge complaint in Consumer court because Relaince CCE were not giving me proper guidance and now again on 22 Dec. 2010 Rs. 10 has been deducted from my balance and on 23rd Dec. 2010 when I called to Reliance CCE then some Gurpreet informed that some Shayri pack is activated from there side and she was not ready to listen me and what was my querry.

I just want to know what is happening, why only my no. and which kind of mannerless CCE is recruting Reliance and if they can not listen customer care querries then whats need to keep them there and how the next time cutomer will use reliance service because:

.- First thing unneccerry activation of packs
- Irresponsible Customer Care Executive
- No proper information


Please get rid offe me from all these problems because now its enough and how many time one has to suffer.

I request you to please help me because again and again I can not talk with them and not ready to face such ...........things.


PLease...........waiting for you response.


Regards
Reliance User

dear sir
I had a reliance black berry under no[protected] named on jpn singh,previseoly this no is working on name o[censored]nviseal ltd,but last month I requsted to change the name from unvirsal to jpn singh,

but after submeating all the document i m still suffring and my mobile is not working i also requsted to j block saket N.delhi,But they also not taking any proper actation


so i request you to start my conection as soon as possible.

Respted sir
abhishek mishra purchase neerest recharge voucher sr.no.[protected] am recharge this voucher to recharge nahi ho raha ha this voucher no. is invilad bata raha ha i contact custumer care but not soulv the proublame





Regards

abhishek media pvt.ltd
raipur (c.g.)
mob no-[protected], [protected]

I am experiencing same issue.. very very very very worst service from reliance.. I applied on Dec 06. till today(Dec 22) no response from them.. i paid 550 for installation. that begger executive is not at all attending my call and i have called him around 100 times. I am in verymuch frustration with this reliance. thinking how to react now.

I took a Reliance Net Connect device in November. At that time the sales person informed me that I will get a INR 250 discount on any of the plan for 1 year.

I explicitely confirmed from him whether the discount will be given even if I change the plan and he said YES.

After a month, I realized that my usage is near to the plan I have used and I should change my plan. When I called up customer care for the same, they came back saying that I will lose a discount if I switch the plan.

I called up the agent and confirmed that he will provide me the discount on new plan. All my subsequent attempts to contact the agent has beein in vain. He has blacklisted my number.

I contacted Relinace customer care and registered a complaint, but those people refused to generate a complaint ID for me. I tried number of times to speak to their executive, the only thing they said was they will take action against the agent.

But nothing has happened till now and no one has bothered to contact me since then.

The service for reliance broadband seems untrustworthy.

I would like to put a case in consumer forum to get my money back, can any one help me with the same?

Thanks,
Jaimin Soni

DEAR SIR, I HAVE TAKEN HALF YEARLY PLAN-WICF20H(FLAT FEE Rs400) OF YOUR BROADBAND CONNECTION SINCE JANUARY,2008,UNDER USER ID[protected].I HAVE PAID FULL PAYMENT UPTO 9th JAN.,2011.
ON 28th OCTOBER,2010,I CHANGED MY PLAN.MY ADVANCE PAYMENT OF 74 DAYS(28/10/2010 TO 09/01/2011) IS NOT CLCULATED PROPERLY IN MY NEW BILL(NO.[protected].
I TAKE IT,A BIG MISTAKE ON YOUR SIDE.PLEASE INFORM ME ON MY MOBILE (NO.[protected]) YOUR RESPONSE & ADJUSTMENT AS EARLY AS POSSIBLE TO ENABLE ME TO MAKE PAYMENT.
SURENDRA KUMAR KOCHAR
USER ID[protected]
MOBIL

Pradosh Mohanty
Mobile No:****556188
D OB:**/07/1984

Dear Sir,
I have using Reliance mobile since last 7 years. But in between last 1 year the service is so bad that I can not describe.
In the last 3 month I have already given 5 to 6 complains about auto activation of caller tune and other services. But till date the problem was not solved.Everytime after giving complain I will able to get my deducted money back but on last complain (Khel Khel auto activation) company refused to refund my balance.
If this type of problem arised with a customer in between 1 month then think about your service quality and how you are able to corrupting money from people.
The details of the complains (In between 2 month) are given below:
Thank Regards
Pradosh Mohanty
Ankleshwar,Gujarat

All the complain details you will get from my No.
Date Complains
17/12/10 Caller tune auto activated.
18/12/10 Caller tune deactivated after giving complain.
19/12/10 Khel khel auto reniewed after deactivating last month.
20/12/10 Khel khel again deactivated by giving complain but price not refunded and customer care refused to book complains about this.
21/11/10 Khel khel auto matic activated and Rs.30 deducted and after giving complains Rs.30 refunded.
20/12/10 calle tune deactivated. By giving complains
21/11/10 khel khel auto activated.

sir
i have an reliance connection[protected] in the name of VISHAL DATTA S/O SH. M.K. DATTA R/O 567/4 RAILWAY ROAD, KHANNA , DISTT LUDHIANA, i have lost my number somewhere on 13th of December 2010, nd i have lodge a complaint in police station and also in reliance communication ( web world) khanna to bar the services of above said number when i call to customer care they ask me that u can go to Reliance web world they will issue a new sim against your number and they will charge Rs.25.00 for new sim . when i visit to web world they ask me that u have to pay 200.00 for new sim for my number. sir i want to know why the company provide their customers a wrong information or why web worlds try to cheat the customers. until i will go to consumer court

an early action will be highly appreciated

regards

vishal datta
H.No. 567/4
railway road
khanna , disst. ludhiana

m[protected]

dear sir
please help me sir 6 year pehele maine ek reliance mobile and sim kharida tha mobile number is
[protected] is number par kuch din pehele messege aaya ki your pef are incomplete plz submit your pef cafe reliance web world. maine karib 10 din pehele caf id proof reliance web world me jama karwa diye lakin abhi tak mera number wapas on nahi hua .reliance web world wale keh rahe hai humko kuch pata nahi chal raha hai ki sim wapas kyon on nahi hui . plz aap help karke meri sim wapas on karwane ki kripa kare ..............thanks.my number are very important

name :-dinesh
nagaur rajasthan
other number :- [protected]

I have used Reliace GSM<[protected]> since 2 months.. I recharged it for rs 51 full talk time in online.. but it was not added. Next day i called to customer care and explain he tole call me after 1 hr .. i called 5 times . everytime different persons attend the call .. so everytime i explained my problem.. finally one customer care executive scold me and cut the call...
Reliance have no customer care.. it has customer torcher...
i hate reliace because of this incident...