[Resolved]  Reliance CDMA — Why my Number was terminated

Address:

Bhopal, Madhya Pradesh

Dear Sir,

Please go through the trail mail regarding the plan which was committed to me was not given to me till date which was committed to me almost one month back.

Even after regerous follow ups nobody is bothered about the plan and related services, I was using this number from last 4 years and your Cluster team entered new CAF Form and made me new customer. and now when i am taking follow ups from the customer care they are replying that i am a new customer and such plans cannot given to me.

Now i am going to Consumer Forum for justice on my part, Kindly provide me the information on below mentioned pionts ( Under Right to Information)

1. Why my Number was terminated ?
2. When I am Using this number from last 4 years then how can you make me new customer?
3. Why all my OLD SMS Pack is removed from my number ?
4. Why my Credit limit is reduced from 2500 to 900. ?
5. Even after regerous follow ups why your Customer care officers are giving me wrong commitments and not giving me permanent resolution.

Sir - I am getting such poor response even after the such regerous follow ups and mails, So you can understand how other customers were treated.

This is one of the very big reason of huge subscriber base loss to Reliance.

Regards
Almas Khan
Cont No : [protected].