[Resolved]  Reliance CDMA — Can't unsubscribe Mobile tv

Address:Bellary, Karnataka

I have a mobile set (Samsung Corby TV cdma - SCH F339).In my mobile handset,there is Mobile TV application.When I first clicked it,there a pop appeared about its subscription (Rs.40-Weekly subscription & Rs.150 - Monthly subscription).I selected Weekly,but just after one week it got renewed itself and Rs.40 got deducted from my account balance.Then I called Customer care to unsubscribe it,but they could not do it from there side.They are saying that there is an option o[censored]nsubscribing mobile tv from the same mobile tv application.I searched for that option in that application but what I found was only a list a different channels,there is no other kind of option through which I can unsubscribe my mobile tv.
Till date Rs.200 got deducted from my acc. balance and no customer care people is helping me & instead they are talking just rubbishly.These customer care really don't care their customers.
Please help me somehow,otherwise Rs.40 will get deducted every week from my account bal. until I don't change my sim (which I can't do at this stage).
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Name - Ranjeet Kumar
My mobile no is:- [protected]
Address:-
Flat No- K3/4, V.V. Nagar Township
JSW Steel Ltd.
Toranagallu,
Dist - Bellary
Karnataka
i don't know what will you do just i want stop mobile tv on my cell.
To RCOM Care, the mobile tv subsription charges are still getting deducted from my account balance, every week I m complaining to CC but for the last few weeks only they are crediting back the subscription charge to my acc. but only after complainig.But still the mobile tv is getting suscribed every week itself without any attempt to use it from my side and I have to make complaing evrery week to unsubscribe it and credit back the money.
Same issue here. Please advise.

Reliance CDMA — mobile TV charges

despite repeated requests for MOBILE TV unsubscription they charging for it Rs.40 per week on complaining they are saying that MOBILE TV is not continue in your plan and we will revirt the charges but not doing so
sms STOP to 121 if it does not work sms STOP to 51234 it will give you a list of packs with their <code> (2115 for mobile tv in my case ) active on ur number.
step 2) sms STOP <code> to 121
it should be deactivated

thanks

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information