Reliance Communication Broadband — Pathetic Service and after sales service for reliance broadband

 
4 Reviews
Noida Sector 82, Uttar Pradesh, India
 SENDRAVINDER
What kind of answer is that you people don't have a process of
extending the validity. If I can't use your internet service in
stipulated time frame because of you connectivity issues so the
customer has to bear it..

WoW what a customer service and after sales service you guys are providing????

Jai ho Reliance ki....

Regards,
Ravinder



On 10/26/10, RCOMNodalOfficer.[protected]@relianceada.com
- Hide quoted text -
<RCOMNodalOfficer.[protected]@relianceada.com> wrote:
> Dear Customer,
>
> With reference to your mail dated 22nd Oct’ 2010, we would like to
> apologies for inconvenience caused and delay in responding mail.
>
> Further, we would like to inform you that as per confirmation recieved
> from concern team , our network is running at the optimum level on the
> mentioned location. Our network team is working on the mentioned
> location. And as per the process validity for the same can not be extend.
>
>
> For any details, we request you to contact us at [protected] (Nodal
> number).
>
> Regards
> Nodal Team
>
> The information provided is based on prevailing terms and conditions of
> the company, which, are subject to change without prior notice.
>
> NOTE:- For future correspondence, please write to us at
> rcomnodalofficer.[protected]@relianceada.com and not at any individual Email Id
>
> Reliance Mobile will soon be introducing 3G Services - A futuristic mobile
> experience
>
> ----- Forwarded by RCOMNodalOfficer Delhi/Services/RCOM/RelianceADA on
> 10/26/2010 05:41 PM -----
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Reliance Broadband — Pathetic after sales service of Reliance Broadband..

Reliance is one of the pathetic broadbands available. These guys take a month to install the internet connection at first.

Once it goes down, even gods can't help you.. Because that takes another month. I had registered a complaint last month about broadband being down [ My old Complaint No. 55803383, Service Request No. 56365636].
After my consistent calls/emails to customer care, these guys are just giving me promises. I am completely frustrated with this broadband.

I want to throw this connection out, but that also will take another month.
I have not been getting any connections for the last 2 months ...
Reliance People are regularly calling for Fee payment for a connection that is not working. The customer care is not helping.
I have called up Noida and spoke for half an hour the first time. I have now atleast spoken to the customer 5 times.. yet no response.
I am very angry at these people.

Is there anything that can be done? How can I go to the consumer court?
Please help

Reliance wireless Broadband service — Pathetic and irresponsible service in Pune area

Reliance Business development dept / Customer care,
I bought reliance 1x data card connection from Kothrud, pune before 4-5 months. For which that outlet on Paud road charged me Rs. 500 as refundable deposit.
Just after buying the connecting, Puad road outlet guys told me it will get activated within 2 days but it didn’t work after 2 days. Even the guys from Reliance Paud road outlet don’t even know how to activate there for first time. (Their job is just to sell with false commitments)
So doing RND for at least 15 days finally I activated it buy my own (In mean time don’t ask how much time I have spent on calling and visiting customer care who were helpless)
After activating I noticed it was not having the network at all. When I followed with customer care and Nodel office they said that the Katraj area is under upgradation and network problem would resolve shortly. But it never happened.
But Reliance did not forget to generate my monthly bill for all these months even if the service was not working.
And now when I am frustrated with the Reliance service and want to disconnect my number and request for the refund of deposit they are asking me to pay the minimum bill generated for all these months.
I really wonder these people can spend on collection department outsourcing to call 100 times to customer to for Rs. 500 outstanding rather improving on service network.
I would never like to go for reliance Service in my entire life again.

Ganesh,
# [protected]
Data card - [protected]

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    Customer satisfaction rating
    43%
    Complaints
    18345
    Pending
    3809
    Resolved
    6912
    phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    location
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    Reliance Communication Broadband - Pathetic Service and after sales service for reliance broadband