Reliance Communications Complaints & Reviews

To whomsoever it may concern

I am a current user of the data card(MDN number [protected]) which I have bought from your CMH road outlet in the name of my roomate Soma Jaldhari.

The sale was made to me by Rajesh([protected]).

I had submitted all the relevant documents (lease agreement, PAN card details) of Soma my roomate on whose name I took the connection.

Due to constant shifting I could not take the data crad in my own name.


Last week there was a verification done at the residence.


Two days later on 17th Oct, the connection was disconnected.This came to my notice on 22nd when I was needing to use the internet urgently.

On trying to call the executive, to confirm regarding the problem I got no response.

Because it is a matter of grave inconvenience for me, I had to come to the outlet again.

On reaching here the executive disappeared & the rest of the front desk just said that the application has been stated as negative.


On lot of insistence to understand the problem , I was told that the connection cannot be restarted before thursday/friday.

Also I am now being informed that the nature of accomodation(bachelor) is a reason for the rejection & an additional 1500/- needs to be deposited.

I feel cheated as a customer as i have not been informed about the same at the time of the purchase and there is additional inconvenience caused due to disocnnection without intimation.

Oct 2,2010 : Previous complaint
I was a user of Reliance data card(CDMA data modem MG880) from November 2007(MDN no [protected]/ SKU Code CDZT05Z1/RSN:RZTCDC[protected]/MSN:MZT[protected]) in Mumbai under the name of Akash Kedia (119/4, Juhu Tarang Apartments, Andheri (W)) as a post paid connectopm.

This connection wasnt used by me from May 2009.There was a payment of 1300 odd Rs that was due on the number that was cleared in May 2009.This was done to reactivate the number.

I went to your outlet in Sion (Circle) to make the payment.On making the payment I was told that the number had been allocated to someone else as a pre-paid number.

On enquiry I was told that I could get another number activated on the data card.

Since I wasnt in dire need so I didnt get it activated , but made the payment all the same (May2009).

October 2010

I am a resident of Bangalore now and have visited the CMH road Web world to get a new number for the data card.But the repeated messages state that the card is blocked.

Plus the database doesnt reflect the previous history o[censored]sage as a post paid connection.

Complaint

I want to know if the device I have is useless simply because the datbase h been mainteained or its been tampered with to reallocate the number.

I Virendra Verma Employee Code FWP03607 joined on 18.04.2006 and left on 30.05.2007 had not yet received the salary for April 2007 amounting to 15674/- and May 2007 Salary approximate 6500 with arrears of 9802/-. Despite several visits to Office and submitting the exit form twice as was misplaced by the HRs at the first instance . My email id is [protected]@yahoo.co.in and contact no is [protected] and [protected].
Even the provident fund is also not credited bearing PF Account No DL/31881/7289.
Every time I am called up and on visit is told that it will be settled and will be credited to account and will phone and inform which is never done.

I took connection from Reliance communication for 1X data card on 07/10/10 and since the I am facing the prblem.Just pasting the trail mail please go through it.
Isuus are wrong info.,late in activation,sales. exe. doesn't picks calls,nodal officer doesn't replies to mail,customer care closes the complaint without customer satisfaction.Main issue is miss communication not the goa offer and the pathetic serives related to mail replies and customer care.
Dear all respective;

Mails;


This in regards with the service provided by the reliance communication and its vendor Vriti infocom.They are denying to give me different offers or the same offer which was provided by their exe. Mr. Vishal Verma who is not piking up my phone since last 15 days.

Also I have sent many mail to the concern team and the way they speak says that we can not do anything.After registering many complaints I have not received the single call from the complaint dept. this is the way how the company take care of their customer.

I doesn't have any option hence I am writing this mail to Higher authority of telecommunication.The issue started from the day one when I was given wrong information about the time period for the activation of an a/c I was told after making payment on the same day we will activate your a/c and it took 4 days for the same. All the time I was calling to delhi no. and I was getting charged for that.Also about the Goa voucher many wrong commitments were provided to me;speed issue I was told that you will get speed of 100 kbps for downloading where I am getting it in the range of 15-20 with full range,I specifically asked that exe. as I am aware about the downloading and surfing speed.Also for the same many complaints I have registered,I called up customer care 100 times but on one called me up and surprising thing is they don't have conference facility on their phone,they are just playing game of hide and sick with customer I told one of the supervisor to take the exe. on call so that will speck clearly he said we don't have conference facility and before some days one person tried to do the same but exe. has not picked up the phone.hike is that one supervisor told me that sir we don't have this offer ;one said sir this offer is only for high speed data card!One supervisor told me "Sir this is not related to reliance, call to the sales dept." isn't it is funny? customer care takes more that 9 days to solve the problem and still its not solved for me.

I am really not satisfied with the service provided by this company and the vendors.Before selling the product they touches our feet and after selling they just kick us.Please do something. I have sent mail to many people of reliance but they are least bothered about the complaint of the customer.

Also please guide me where is the consumer court office in pune where I can visit and register complaint against these both the companies or can it be done online also.I am aware about one link but would like to know from your end.

Last thing they doesn't have any customer grievance mail id on their site i think it shuold be mandatory like banking has it.

Thanks and regards;
Snehal K

----- Forwarded Message ----
From: SWARAJ KULKARNI <www.[protected]@yahoo.com>
To: RCOMNodalOfficer.[protected]@relianceada.com
Cc: reliance.[protected]@vriti.com
Sent: Sun, October 17, 2010 5:28:36 PM
Subject: Fw: Fw: 'ADAG=[protected]'Acknowledgement mail.....Muniraj................(SK)

MR. Richards Rao;

I am not at all satisfied with the service provided by your client Vriti infocom.I was suppose to receive this voucher on the same but I couldn't received it now there is hike for the wrong commitment given by the sale exe. who is least bother to call to the customer.

I have sent the mail to this escalation dept. on 14/10/10 still they are not giving me proper info. you can read the trail mail for the reference.Also one of customer care supervisor has given me Toll free no. i.e.[protected] and said it is of yatra where you can confirm the details.And funny part is that no. is not exist when i dialed it from my cellphone.

Now,issue is that validity of the voucher is 1 month means within one month I have to send D.D. to the concern hotel(this was not told to me i.e. is was informed that you don't have to pay single rupee). Today is 17/10/10 agains sunday is there so I want the issue date to be changed from 7/10/10 to the date I will receive the confirmation.
Last thing if it's not possible take away this connection and pay back my money with an apology letter from reliance and vriti infocom because of wrong commitments and third class serivce.

Thanks and regards;
S.K.

----- Forwarded Message ----
From: Reliance Care <reliance.[protected]@vriti.com>
To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Fri, October 15, 2010 10:36:29 AM
Subject: Re: Fw: 'ADAG=[protected]'Acknowledgement mail.....Muniraj................(SK)

Dear Customer,

We would like to inform you we have forwarded your request to concerned division. They will get back to you shortly with resolution.

Regards
Customer Support Team
Vriti Interactive



On Thu, Oct 14, 2010 at 7:34 PM, SWARAJ KULKARNI <www.[protected]@yahoo.com> wrote:

Dear;
Kindly confirm my second query too.I will make payment for this if its taxes but second query resolution has to be fast as I don't have much time.


From: Reliance Care <reliance.[protected]@vriti.com>
To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Thu, October 14, 2010 9:59:42 AM

Subject: Re: Fw: 'ADAG=[protected]'Acknowledgement mail.....Muniraj................(SK)

Dear Customer,

We would like to inform you that this amount is services taxes.



Regards
Customer Support Team
Vriti Interactive



On Thu, Oct 14, 2010 at 9:22 AM, SWARAJ KULKARNI <www.[protected]@yahoo.com> wrote:

Dear Munraj;

Mr. Vishal Verma has informed me that same is possible and I don't have to pay anything but as per PDF file I need to send DD of 800/- Rs. and I am not ready to pay that kindly reverse back my amount and take away this modem.He is not piking calls of the customer and not at all helpful. I am not going to call to any body you have to arrange call back as your company has given me this scheme.
Also I asked Mr.Verma to send me mail if any conditions are there he has sent me one mail I have that and nothing i mentioned in that you can check first mail from Mr. Gurvinder Sing in the trail mail.

You all are just making customer fool.The company have list of rules and regulations,I want compensation for that and do it on urgent basis,otherwise I will be taking strict action against the same.


Thanks and regards;
Snehal K.

From: Reliance Care <reliance.[protected]@vriti.com>
To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Wed, October 13, 2010 6:19:51 PM

Subject: Re: Fw: 'ADAG=[protected]'Acknowledgement mail.....Muniraj................(SK)

Dear Mr. Kulkarni,

We would like to inform you that we are not aware about this kindly contact no Miss. Sarika[protected] for further help.


Regards
Customer Support Team
Vriti Interactive



On Wed, Oct 13, 2010 at 6:16 PM, SWARAJ KULKARNI <www.[protected]@yahoo.com> wrote:



Can I go with my friend with the use of this voucher.


Thanks and regards;
Snehal K

From: Reliance Care <reliance.[protected]@vriti.com>

To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Wed, October 13, 2010 5:55:47 PM
Subject: Re: Fw: 'ADAG=[protected]'Acknowledgement mail.....Muniraj................(SK)

Dear Customer,

We thank you for your e-mail.

Please accept our sincere apologies for the inconvenience caused to you due to non-receipt of the Goa holiday voucher.

We are hereby attaching the Goa holiday voucher along with this e-mail.

Regards
Customer Support Team
Vriti Interactive



On Wed, Oct 13, 2010 at 5:38 PM, SWARAJ KULKARNI <www.[protected]@yahoo.com> wrote:

Muniraj;
Request you to do the needful as pr our conversation.
id#[protected]
cont # [protected].

Thanks;
Snehal K

----- Forwarded Message ----
From: SWARAJ KULKARNI <www.[protected]@yahoo.com>
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Cc: gurvinder.[protected]@vriti-interactive.com; Datacard.[protected]@reliacnceada.com; [protected]@relianceada.com; RCOMNodalOfficer.[protected]@relianceada.com
Sent: Tue, October 12, 2010 5:39:16 PM
Subject: Re: 'ADAG=[protected]'Acknowledgement mail

Dear all;

Still no one has contacted me nor i have received any details for the Goa tickets which I were told that i will get free.
Kindly contact on urgent basis.
Gurvinder , request you to tell concern person to call me as you all are not at all helpful.


From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Sun, October 10, 2010 11:14:02 AM
Subject: RE:'ADAG=[protected]'Acknowledgement mail

Dear Customer,



This is with reference to your e-mail received at Customer Care Reliance India Mobile. Please note that we have forwarded it to Customer Care team of data card support(datacard.[protected]@relianceada.com). One of our executives will be in touch with you shortly.

We appreciate your cooperation in this regards.



Regards,



Pritam Patil

Customer Care

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: SWARAJ KULKARNI (www.[protected]@yahoo.com)
Date: Saturday, October 09, 2010 04:03 PM
To: RCOMNodalOfficer.[protected]@relianceada.com (RCOMNodalOfficer.[protected]@relianceada.com)
Cc: gurvinder.[protected]@vriti-interactive.com (gurvinder.[protected]@vriti-interactive.com); Datacard.[protected]@reliacnceada.com (Datacard.[protected]@reliacnceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Fw: Fw: Fwd: Goa holiday voucher.....Other concern..........Escalation first day..........FRAUD OF RELIANCE ...(SK)

Dear;

Thanks for the reply.

I have not received anything and for the same I have sent you the mail.
I have called customer care also but the of helpless, sale exe. is not giving proper response he is not piking up the call since I did the online payment.i want you to take strict action for the same against the agent and the company so in future reliance companies name should not go down as I am one of the shareholder in the company. I have also sent an email to the investors id and they will do the further action.

Also request you to kindly confirm the details of the offer provided to me like unlimited plan @ 450/- Rs;Goa Holiday voucher for 2 person (any body even friend also not mandatory he should be in blood relation.) and week before we have to book it for and validity is 1 yr. I want confirmation mail on this as i can not trust your sales dept as they are not helping me at all.

All the things are mentioned in the trail mail. Request you to kindly check the needful and I am from Pune so request you if required kindly transfer the mail to concern person is this query complaint doesn't pertains to you.
One no. I have if it's useful you can check # [protected].

Thanks and regards;
Snehal K.


----- Forwarded Message ----
From: "RCOMNodalOfficer.[protected]@relianceada.com" <RCOMNodalOfficer.[protected]@relianceada.com>
To: SWARAJ KULKARNI <www.[protected]@yahoo.com>
Sent: Sat, October 9, 2010 10:28:23 AM
Subject: Re: Fw: Fwd: Goa holiday voucher.....Other concern..........Escalation first day..........FRAUD OF RELIANCE ...(SK)



Dear Sir

With Response to your mail,

Kindly provide reliance datacard number.

Regards
Richard Rao
Reliance Communication
Nodal Office
Mumbai Circle

Reliance Mobile will soon be introducing 3G Services - A futuristic mobile experience



SWARAJ KULKARNI <www.[protected]@yahoo.com>

10/08/2010 11:03 PM

To
[protected]@trai.gov.in
cc
rcomnodalofficer.[protected]@relianceada.com, rcomnodalofficer.[protected]@relianceada.com, gurvinder.[protected]@vriti-interactive.com
Subject
Fw: Fwd: Goa holiday voucher.....Other concern..........Escalation first day..........FRAUD OF RELIANCE ...(SK)







Dear all respective;

Sorry to disturb you again.

This is in regards with the pathetic service experience from the Reliance netconnect people.I was really wrong that I selected this company but now I would like to register consumer complaint for the same and request you to take strict action against Vriti infocom the seller and reliance communication the service provider.

I made payment yesterday but after that no one bothered to take care of my connection,sales exe. Mr. Vishal Verma cont @ [protected] is not piking my phone I have called him more that 30 times his colleague Mr. Gurvinder sing is disconnecting my call ([protected]). i have sent to nodal officers also but they have not replied on it as they should reply immediately,I called to Pune nodal officer where my call was transferred and that person was not at all helpful. I received the ID and password but customr care exe. said that my id is not activated and it is on the old customer name also the pin no. provided is wrong may be,and no on is piking the I call I have nearly 15 no.s with me at present also on their website they doesnt have grievance officer ID or contact no and I think it is mandatory.

This pathetic experience I had with reliance also.I want you to take very strong actions against these all people and reliance communication if you have these kind of vendors cancel your all dealing with this company as they are responsible to reduce faith on reliance like my and many customers like me.


Thanks and regards;

Snehal Kulkarni.

----- Forwarded Message ----
From: SWARAJ KULKARNI <www.[protected]@yahoo.com>
To: rcomnodalofficer.[protected]@relianceada.com; rcomnodalofficer.[protected]@relianceada.com
Cc: gurvinder.[protected]@vriti-interactive.com
Sent: Fri, October 8, 2010 3:55:39 PM
Subject: Fw: Fwd: Goa holiday voucher.....Other concern..........Escalation first day.............(SK)

Dear all;

My first day with the reliance is about to start and the experience on the first day and second day is pathetic sorry to say this but it is how your people work.

I have taken connection yesterday only,I made payment online as your exe. request Mr. Vishal Verma cont # [protected] who called me yesterday and was very helpful up to my payment after that he was good for nothing.
Today I have called him many times but neither he is piking my call nor giving me call yesterday he has disc. my call and called me to know some details which I asked for there is a contradiction in this isn't it!
Seconf thing I have one Pune no. [protected] a person name Mr. Singh who has piked up my call firt he kept me on hold for 2 min. then when I called him again he said" Sir; maine aapko bola tha mai dusare call par hu" strange right.Also I was assured that he will arrange call back from the head office within 10 min. now 45 min. has been passed.

I called customer care and I have received the following numbers to call on but I am not going to call on any number why should I waste my money.Yesterday when for the documentation I have called up ur delhi office is it free for me? m I your customer or you are mine customer I don't understand. Iwas assured that my connection willl be activated till 8 pm yesterday which has not happened. Second thing exe. came for the collection of the documents after 8 pm my documents were ready at 5 pm itself.

You can see the trail mail which I have sent to your one of the officer but still he has not replied for that.

If you can do it then tell me otherwise leave it on me.I am also a shareholder of reliance company since 5 yrs I know whome to mail and home to co-ordinate for this.

Request you to kindly do the needful to avoid further consequences.

Thanks and regards.
Mr. Snehal Kulkarni

----- Forwarded Message ----
From: SWARAJ KULKARNI <www.[protected]@yahoo.com>
To: gurvinder.[protected]@vriti-interactive.com
Sent: Fri, October 8, 2010 1:00:13 PM
Subject: Fw: Fwd: Goa holiday voucher.....Other concern........(SK)

Hi;

I have submitted documents yesterday and was assured the the same will be activated today. Will you please confirm the same whether the same is activated or not. And kindly arrange call for me from the concern team to know the status and further procedure I need to follow.

i was coordinating with M. Vishal ,I tried to call him but there is a possibility that he is busy with other customers.
Thanks and Regards;
Snehal K

----- Forwarded Message ----
From: SWARAJ KULKARNI <www.[protected]@yahoo.com>
To: Gurvinder Singh <gurvinder.[protected]@vriti-interactive.com>
Sent: Thu, October 7, 2010 6:08:56 PM
Subject: Re: Fwd: Goa holiday voucher.....Other concern........(SK)


Hi Gurvinder;

Hope you are fine!!!

My Name # Snehal Kulkarni.
Cont no. [protected]

I have contacted to your one of the exe. but as per his confirmation it is not possible to activate the connection today. Also I was assured by him that he will come in the eve. for the collection of the documents now its 6 pm still no one has reach here.I have arranged all the documents as per your company requirement but at start if I am getting this kind of service I need to think about this as I was assured that the same day the connection will get activated.

Request you kindly do the needful on urgent basis and revert back for the same asap.

Request you to kindly guide me if I want to use the holiday voucher what procedure I need to follow.

If there are any extra charges or any contact person details will you be able to provide me.

Thanks and regards.

Snehal K
From: Gurvinder Singh <gurvinder.[protected]@vriti-interactive.com>
To: www.[protected]@yahoo.com
Sent: Thu, October 7, 2010 11:56:27 AM
Subject: Fwd: Goa holiday voucher

Hi sir
>>>
>>> These are five hotel in Goa
>>> (1) Verem Beach
>>> Goa
>>> Dolphin Bay Resort
>>>
>>> (2)Calangute Beach
>>> Goa
>>> Ticlo Resort
>>>
>>> (3)Anjuna Beach
>>> Goa
>>> Resort Mellorosa
>>>
>>> (4)Calangute Beach
>>> Goa
>>> Casa De Goa Boutique Resort
>>>
>>> (5)Candolim beach
>>> Goa
>>> Alor Holiday Resort
>>>
>>> Inclusions:
>>> 3 Days / 2 Nights accommodation for a couple in 3 star deluxe properties.
>>> Free accommodation for a kid less than 5 years. *
>>> Welcome drink on arrival
>>> Free local assistance if required.
>>> Choice of 5 resorts in Goa.
>>>
>>>
>>> Thank's and regards

--
Regards:
Gurvinder Singh
Sales Advisor (Reliance Online Deals)
Vriti Interactive - Vriti infocom Pvt Ltd
B-75 Sec 63 Noida - 201301 (India)
Ph: +[protected] Fax[protected]
Mobile :[protected]
E-Mail - gurvinder.[protected]@vriti-interactive.com







--
Regards:
Gurvinder Singh
Vriti Interactive - Vriti infocom Pvt Ltd
B-75 Sec 63 Noida - 201301 (India)
Ph: +[protected] Fax[protected]
Mobile :[protected]
E-Mail - gurvinder.[protected]@vriti-interactive.com







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Hi Sir,

I was Reliance Broadband Customer (User Id :[protected], On Aug 4 2010 I contacted Reliance Customer care and placed a relocation request. My connection was in DLF Phase -3 and I placed relocation request for Sector 30 Gurgaon. Customer care agent asked me if connection is not available at new location then what needs to be done of existing connection. I directed customer care agent to close this connection. Customer care agent said that connection will be relocated with in 5 working days after availability check. I waited for two weeks but no one contacted me and at the end i called them at customer care and they said that my connection can not be relocated as Reliance service is not available in that area. On the Same day one sales executive from reliance came to my new location and offered me new Reliance broadband connection. I didn't understand that why my connection can not be relocated and then I contacted Customer care agent again and asked the same question to them. They didn't helped me again. I wrote email to Reliance nodal officer but I didn't got any reply.

At the end I took broadband connection from some other provider , but now after one and half months I am getting calls about bill payment of August month.
When i said about my connection termination , Agent are saying that I need to pay August bill with late fee and all.

I am calling Reliance customer care every day but they are not helping me and I am getting threatening calls from billing department.

Please guide on this issue.


regards
Ravindra

The authorities
Consumer forum Ahmedabad

I am resident of Ahmedabad. Living in a rental home. For last 7 months I have subscribed Reliance broadband combo connection for my personal use. From 22nd of July 2010 my land-line instrument is not functioning (dead). I have lunched several complains about this to customer care of reliance broadband. But from them side till today no action taken to resolve my complain. Now after two months of my dead phone service i am looking for lunch a complain in consumer forum Gujarat regarding the matter.

Jayesh Dhorda
[protected]
B/30- Parul Appt.
Vejal pur Road,
Near vishwamitra society,
AHMEDABAD.

dearsir/madam,

I took a reliance prepaid connection as I recently moved to Bangalore from Hyderabad.
I have submitted all the documents required to get my new number activated...But I got it activated after 5 days ( ofcourse after contacting the retailer and the customer care for getting activated for many a time)...but even that got barred after 2 weeks and they say the reason that I have not submitted the documents required.
I donot understand how a sim can be activated even before submitting the documents and if the I contact customer care ...and speak to the team leader....the response I got from them is a request to please go and submit the documents once again at a location..i went there and tried to get my sim reactivated by producing documents once again in vain and they say that they donot accept any documents at that location...I donot understand how customer care can provide inaccurate solutions to people ..even repeated a complaint is logged and I also recharged my sim with 109 topup..which didnt get activated till date.

I bought sim( my reliance number:[protected] for an amount less than Rs.50...but spent Rs.300+ inorder to get it activated and to produce other details they asked for ..but the response I got from them and the service I received is a very poor one...Please look into this and do the needful to make me utilize my right of valued service for the value of money spent.

I am asking for quality service for the moeny i have spent.
Thanks in advance...

Regards,
Srikanth.
alternate number for contact is: [protected]

Sir
I recieved an sms on 16/10/10 which states that Rs.30 has been charged for the renewal of Mobile Box Office subscription. But I never subscribed such a pack. I just dont understand what all are happening with your service without the consent and knowledge of the customer. So u credit my money back within no time to be honest and prestegeous to your customer.

Sudrsanan. [protected]

I am user of Reliance Net Connect Broad Band Plus HSD card and my number HSD card number is [protected]. I was getting poor service from Reliance since Dec'09 and I communicated the same by email and calling to customer care. To these request they responded something like this -

"Your actual speed can be as high as 3.1Mbps, but in most real-world situations, you can expect average speed of 500 kbps."

Hence I raised a billing plan change request on 24-May-10 to convert my billing Plan to Rs. 499/ month (10 GB Night plan), which was not changed till 26-Jul-09. And an excessive bill of amount Rs. 2920 is sent to me. When I raise the concern to Reliance, they say that you actually use net services to that extend. And you have to pay this amount.

However after a lot of heated discussion with customer care executives (more than 5 times) they agreed to give me a waiver, which will reflect in next bill. And asked me to pay Rs. 1949.00 to clear all the dues, which I did before due date.

But again in next bill which I received includes the Rs. 499 as pending amount. For which I am still fighting and I haven't paid my last bill.

By they my HSD services are downgraded many times and even disabled at least twice. And now my services are discontinued since 18-Sep-10.

Reliance Team is constantly calling me to pay my all dues but they are not ready to resolve the matter. I am fed up by their calls and want to close the connection. But in any case I am not going to pay any amount to Reliance.

"BEWARE OF RELIANCE NETCONNECT BROADBAND Plus"

Regards,
Aditya Gupta

Hi

I have a reliance Number connection [protected]

I got a meassage from reliance(56785) that they have activated Mitti k rang service combo pack and I've been charged for Rs.30. Within seconds after receiving this message I called *333 and lodge a complaint ()number[protected] and assued that my money will be refunded back to me, but i haven't got it back yet.

Two days after I called again to check the status at 198, customer service representative told me that my complaint is resolved.
I told him that I haven’t got my money back and my complaint is not resolved. He told me he can’ t open old complaint again and he gave another complaint number[protected] and assured me that my complaint would be resolved soon.

However, I never I got my money back.


When I called 198 to check the status, I had a word with Anshul and he told me there is no complaint against my number. He agreed that by fault this service was activated and the fault is from company end.

I gave him the complaint number but he told me we don’t have the tool to check old complaints and as there is no complaint against my number. He is not able to check the status.

It was quite shocking for me ..!!!!!!!! when he said there is no complaint against my number.

It feels that company fooling us and want deduct money adn doing frauds.
It is actually a fraud.


Please do something about it.

Inspite of regular inconveniences still the customer service dept persistant making the same kind of service.

My internet connection is under my father name(K KRISHNA RAO : ID #[protected] because some unknow executive cheated and gave the connection with false promises as my father doesnot have much idea.Inpiste of that I have been using the network since one year.Yesterday I need to get my password reset and I was office 25 km away from home and i requested the Customer service represntative to reset password and gave him enough details but he bluntly insisted to give Cust ID # number which i already gave to previous two represantatives on same day and they should have the records.I have to call my parents and keep the phone on confernce to get Customer ID number which my parents are not aware of .I HAVE ATTACHED THE RECORDING to give you the example of service provided by the represantative.There are many instances which caused me so many troubles and bad service.here are the comlaint numbers i registered in last couple of months these are the number which I found and some of the are missing .


[protected]
[protected] anish
[protected] ajeesh
[protected] new[protected]
lakshmi[protected]
joythi[protected]
deepa[protected]
ram raju [protected]
[protected] sidhu
[protected] Case
[protected]
[protected] mohd
[protected] murali 's
[protected] kiran kumar epmloyee
11143256 vandana
[protected] dhana
regards

Dear Sir,

I Pankaj Khandelwal has availed two Data cards from Reliance Communication Ltd bearing the following numbers 1. [protected] & [protected] respectively. Plan name RNJ649DATA, which was surrendered by us on 26/10/2009 by depositing entire invioce amount of Rs 1484/- receipt no:- S[protected] , & S[protected] amount Rs 711/-, after making this payment and also submission of both DATA cards we were informed that there is an amount of Rs 330/- is still due on number [protected] and amount of Rs 200/- is due on no [protected]. and the same was paid by us again through receipt No :- S[protected] and S[protected].

After making payment of both the cards on time still we are receiving Calls from people from Reliance Communication stating that we have not paid the dues and also asked us that they will issue Warrant against us and will take us to Court of Law.

We have provided them several clarifications and also provided them the Receipt nos , But still One Mr Rajendra is calling us from the Number [protected] and asking us that we are going to take Legal action against me and will put me in prison.

I request you kindly solve the issue, since I am facing mental tension and cannot work properly.

Thanks & Regards
Pankaj Khandelwal
[protected]

I want to make a complaint regarding poor service and irresponsible attitude
from Relience Netconnect. I had a Net connect - [protected].

The bill for june was 827 Rs. and as my Internet Banking (The mode i use for
payment) was not working , i was told that a representative can come and accept
Check payment.
I paid the amount by Check which got cashed on 14th July (check number - 940632 HDFC Bank). A few days later , when i found
that my internet is not working, i called up the customer care.I was informed
that due to Non Payment of Bill , your services has been disconnected.I was
shocked and told them to initiate it as the payment has already been made. Then
the services was started again in a day.

4-5 days later they cut the connection again. I called the customer
care and i was told that the services has been discontinued due to non payment
of bill.This was really absurd as the amount has already been paid long back and
i am being harassed even after paying.He told that a service request has been
initiated and your internet will work again in 3 working days.

I sent them multiple mails,all the screenshots of my Netbanking statement confirming the payment..still they have cut my connection since July.I was getting regular calls from them asking to make payment (which i had done already).This has caused me trmendous mental agony and i want to have this case registered for me.

Hi,

This is Vikram kakkar, i had a relaince Cdma no. ([protected]) for the last 5-6 years & i m using it with paying regular bills. Two months back i just bought a new Reliance GSM no.([protected]) for my official usage.

But the day one, when i bought this connection, i m facing call dropping problem in this number. Almost 70% calls are disconnected without talking . I had talk about this problem with the executives from whom i had bought this no. , they said they are helpless.
Now the problem is i had change my business no. from older one([protected]) to the new GSm no.([protected]). all my business calls are through this no. only. So because of this problem i m losing my business.
So yo are requested to give me some solution , for that problem.

Vikram kakkar,
C/o Onkar Multimedia
#3, Birson Complex, R. K. Road, Indus Area a
ludhiana.
[protected]
alt. no. [protected]

Dear Sir,
This is to inform you that I had used reliance postpaid connection Mob-[protected] till Apr-10, after that due to some personal reasons I had disconnected the number on 11.04.2010 at your Reliance web world, Jagatfarm Greater Noida office & clear all my outstanding payment till date of amount Rs. 532.

But on 13.09.2010, I got call from the Court - Patiala House, Delhi regarding the legal notice against me registered by Reliance Communication for the non submission of pending bills of amount Rs. 650 approx. I dont know why they of action has been taken from your side when I had clear all my due & proof of the same. (i.e. reciept of bill, message from service centre for the barring of services etc). Today I had also tried to contact with your customer care deptt but no one has given better solution, they were only keep on passing the communication & everytime gives me some other no. to contact (Ref No - [protected] &[protected].

I had mailed the same issue to reliance then they revert to get the issue closed asap but no one from them has been contacted till now.

Again on 19.10.10, I got a call from the court Mr. Mishra (Mob - [protected]) regarding the non-payment of bill.

Lots of communications has been made but not getting the satisfactory results.

Sir, pls resolve the issue at the earliest. I am enclosing the receipt of bill which was last submitted at the time of termination.


-
Thanks & Regards
Sachin Soni
Sr. Officer (Plant Engg Deptt.)
Asian Paints Ltd
Mob - [protected]

I was using Reliance Broadnet for few months during which the service was pathetic. After many follow ups it did not improve. I used to pay bills in time. When I surrendered my connection, they immediately took the cable and the dish back. They did not send me the bill and also did not talk about the deposit and extra money I paid for the cable. Also their service person used my mobile for fixing up the issue. Now reliance has sent me legal notice to pay the remaining amount. I want first my deposit and the extra money back and then I will pay the bill or they must deduct that much amount from the total bill of Rs. 2018.66
My customer id is :[protected]

I applied for deactivation of Subscriber Call Blocking(SCB) in the month of August,2010 (Request No.[protected] and I received confirmation message(SMS) in respect thereof. But still I have been charged Rs.15/- for the same. I don't know what is the problem lies regarding stopping the SCB service against my no.My current month bill i.e. bill for Oct'2010 shows a Rs.15/- charge for SCB against my no. I have made repeated request to the Customer Care Executives to deactivate the SCB against my no. even to the nodal officer of Reliance Communications (email dated[protected] and[protected]. But the problem persists. No fruitful steps is yet to be done to deactivate the SCB at my mobile no. Even today when I have contacted the customer care executive, he has told me that SCB is still active against my mobile no. [protected]. So, I think Reliance Communications intentionally does not want to stop SCB against my mobile no. [protected]. Is this a good practice? Reliance Communication should not advertise for its good customer care service. It should be ashamed for this type of intentional bad practice.

Sir,
I am a senior citizen.I am using Reliance Smart GSM mobile since 2005. Since last few months we are facing a frequent problem that without any prior notification Reliance company is deducting some amount from the main balance.When we are contacting the customer care they are saying like you have activated some package so that it has been deducted from your account.But we never have activated such type of package.One or two times they have refunded the deducted amount.But many times they are not giving back. Now on the Dt-16/10/2010 they have deducted Rs 60/- from main balance like as before from the Mobile No-[protected].Though I have contacted to customer care three times they are telling that they will not refund the money, but they have unsubscribed the package which was activated.
Therefore I am very sorry about this matter.Please help me regarding the negligence of the Reliance Smart GSM customer care for which I will be thankful to you.


Janakar Behera
At-Gopaljew patana
Po-Manik patana
Dist- Kendrapara
Pin- 754215

Hi Mam/sir
the guy with Mob No. [protected] is using my identity to abuse my friends..He sends them vulgar messages putting my name under it. When i try to call on that no. it is always switched off. My friends are not talking to me right now due to him..I just want to know under who's name that Mob # is registered,,,Plz help me find that guy..I've been finding him from last year...but no luck..thnk u in advance

Balaji
([protected])

i had already submit the document regarding activation of the SIM card at two time but still the outgoing and incoming services are blocked on this no. [protected]

Vikas Thakur
chandigarh

i called customer service to confirm about a world calling card of 449, he told that all call rates to all over asia will be rs 4, but when i called to china there was no change in call rates and rs 9.50 per min was charged... they really made me suffer
ph no is [protected]
what should i do with this type of mis information, please help