Reliance Communications Complaints & Reviews

hi,
i recently bought a micromax Q5c CDMA handset, i says that u need an OMH card to use data services (internet). on contacting the customer care they had no clue of what this mean, initially getting to the customer care was a big problem and then they gave all sorts of stupid answers...

how can i get an OMH card, can it be done retaining my current number??

hello sir,
I am vikram jain from guntur having reliance number [protected], on 29th last call i had balance of rs 188.59 rs but on 30th morning 1st call of talk for 5 mins my balance shown 107.09 rs that is 81.50rs will be deducted for local relainance to reliane 5 mins call so call d customer care and ask about 81.50rs dey tell me that 2.5rs will be deducted for call nd 39 rs will be deducted for sms pack but dey dont telll me d balance of rs 40rs wer will be gone.., daily dey will tell me only dat 39rs will be deduted for sms pack but i dont knwo hot it will be ., acording to reliance maths calculation 188.59-39-2.5=107.09...,,
but i think in d whole world d calculation will be 188.59-2.5-39=147.09
can u only tell me which calculation is write...,
nd also i cant get correct responce from reliance customer care executive., i cant understand what todo..,
as can i take any action on company, because d reliance company owner anil ambani is a big indirect pocket picker of indian public, if any thief will picka pocket of 100rs den our indian law police will punich d thief den y nobody can take action on anil ambany ....,

Since I took my Reliance GSM sim, I am facing lot of problems regarding :
1. Activation of various Value Added Services by the company without my desire.
2. Reduction of balance so oftenly, and when I complain, people said that this is the problem due to system and we are helpless in the matter.

My Concerned Mobile No. [protected].

Consumer form as wel as TRI should take the matter seriously and a very very strong action to be taken against the company.

Dear Sir ,
This is Arulkannan ,Our family everybody using your reliance cdma number only the thing is nowadays we are getting more problem from the sms & network also .even we called many times to your customer care but still we are getting the same problems .So i am just requesting at first and last you have to clear with our problems otherwise i should change your network also i will do the complaint .




My contact details ,
[protected]

this complaint is on RELIANCE GSM. while checking balance it was showing that ur account has been locked. and while i recharged my account it was showing that it was invalid. the customer care executive was also not responding properly. his name was kumar. not giving correct response for me. and no out going or incoming calls r getting for me..

My name is Krishna Chaithany T. My mobile number is [protected]. I launched a complain on 24/10/10 mentioning that I cant able to call to my home landline number from my mobile. I spoken to Mr. Ravi and complaint number is[protected]. They said that within 3 days they will solve the problem. But not yet solved. I called again to customercare *333 and there is no good response from your side. They are putting off the phone while I am talking. They dont have minimum manners also. And finally i spoken to on lady and she connected to Network department and they said that the problem was solved and you can call. After putting off the call, I tried again to my home landline number but the same problem is coming. Not yet solved. Once again I bringing to your notice through mail. If Reliance is really consumer oriented, I can expect a mail from you regarding this issue.


Thanks & Regards

I am having Reliance land line[protected] for the last 4-5 months, my relatives having BSNL land line no's are not able to call my no. I have made at least 15 complaint in reliance regarding this , every time without doing any thing they are simply telling problem is resolved. When enquired on *222 they told me it is not our problem , it is BSNL's problem and you complanit to them. When i complaint to BSNL they are telling from our side there is no problem , and i have forwarded the mail to Reliance .
But the problem is still not resolved.
Now reliance says you make complaint in BSNL for all the nos from where I am not getting calls , it means i have to complaint in all the states where ever my relative are there.
Is it the solution???????

I am using Reliance Prepaid No. [protected] and my Balance is deducting automatically again and again after many time requesting to customer care on phone and through e-mails. I ALSO REQUESTED TO MR. RAVI HUDA, HEAD OF HARYANA FOR RELIANCE COMMUNICATION IN CHANDIGARH.
Customer Care Executive said that a caller tune is subscribed on my mobile but i never do that. They said that it is subscribed on my response when I did not respond any call. I requested them to unsubscribe they unsubscribed the service but next month again deducted the specific amount from my account.
i dont want to use any type of service on my number accept take&receive voice calls.

Please do the needful for such companies which are shuck the blood of the consumers by doing such activities.

Complaint regarding auto deduction of charges for caller tune activation in mobile no. [protected]
Re : Complaint regarding auto deduction of charges for caller tune in mobile no. [protected]
Though the call talk tune service has been not been subscribed , a service charge of Rs. 30/- has been deducted from my prepaid deposit, though it was never subscribed. I would request you to please pay back the entire deducted amount and deactivte the caller tune and any caller should not be activated without my consent.
ASHOK KHARE
MO. NO.[protected]

Dear Sir,
I am very sorry to say you that the mobile service providers are giving a lot of headache to us by deducting the money from our main balance without any information or message.The same thing was happened to my father and I have informed you.Thanks a lot to you that the deducted amount was refunded to the main balance after your interference to the problem.Now Rs 30/- was deducted from my mobile having the No-[protected] without any information today.When I contacted the customer care they tolled me that I have activated two no. of packages in my mobile. But Sir I have never activated such type of package.Now though they have unsubscribe the package,but they are not refunding the deducted Rs 30/-.I have talked with there In-charge and he is also telling that you have activated early and the renewal amount is being deducted.But this is the 1st. time they are deducting. There is no message about the activation of any package.
Therefore my sincerer request to you Sir kindly study the situation and get back my deducted amount.

Thanks
Satyaranjan Behera
Asst.Engg.
H.A.L. Koraput
Sunabeda
Orissa
Mob.No. [protected], [protected] .

Dear Sir, My Name is Arti Deepak. I am using a reliance mobile No [protected]. I was activated a 'SMS 1Paisa' service in my mobile. I want to deactivated this service and calling to customer care on 19 Jul 10 about this procedure. Customer care was replied me about the procedure. Then i follow the procedure by an SMS "DACT SMS 1P" to 53739. But the reply was received that "Dear Business partner, your request could not be processed. Please try again. We regret the inconvenience." I was trying for de-active my service by SMS many times. But the same reply was recd as and when i SMS for that. Then i was again calling to customer care but lines are always busy.
Therefore, i will request you for inquiring this matter and inform me in my E-mail [protected]@gmail.com or my mob no [protected] please.
Thanking you sir. Your's faithfully.

To
Reliance Communications Ltd.


Dear Sir

I have a corporate post-paid connection no. [protected] since 25th September 2006 (as per your record). I need solution regarding Unwanted Telemarketing Calls to my number for which I have send complaint request vide Service Request ID:[protected], On Dated: 16/10/2010.

I have paid all your mobile bills on time since Sept. 2006 and sometime in advance also.

Now today I have get SMS from 52811 “Success! FRAUD SUSPENDED SUCCESSFULLY” and my mobile services are suspended now. Today again I file complaint Service Request ID:[protected], on Dated: 29/10/2010 to Ms. Arpana at 18:45 PM. There is one wonderful surprise for me is that there is nobody at your customer care no. 198 knows why my number services has been suspended, they change their all false statements many time and also I talk to supervisor, she also giving her ideas only (like your address verification is negative and your date of birth is not matching) and at the end told me to contact my nearest web world. My other number [protected] is working on same address details. I go to immediately at your DLF Phase 4, Gurgaon web world where Mr. Himanshu meet me and given the Corporate Services Contact nos. and I have myself called to that number from my other reliance number and given the line to Mr. Himasnhu (Web World Employee) on talk request of your Corporate Customer Care Executive, he given some instructions directly to Mr. Himanshu and I have been not been provided my services suspended reason.

In nutshell nobody knows what to do and how to provide services to corporate clients, I think you have to learn services standards from AIRTEL. I am a 12 year old customer of AIRTEL Landline/DSL, and as per my observation nobody can compete in corporate services with AIRTEL (24 Hours Services). I have 8 Airtel Landline connections with 2 DSL connections and never visited AIRTEL office even connection services provided at our office on customer care call. AND For RELIANCE Communication services never solved timely by calling at Customer Care or visiting web world. Nobody have knowledge to attend and correct reply to customer queries.

Customer Service Motto of Reliance Communication is “Customer Care says visit your nearest Web World and on Web World visit they says contact to Customer Care”.

If you can start my connection with immediate effect or I should arrange other solutions to get better services.

From 25th November (via Number Portability) service providers cannot blackmailed for their business/personal numbers, Customer will be free to change service provider and Corporate Customer will go their surely, where services will be best and customer caring.

Thanks
Anuj Kumar Chauhan
Hot Properties & Finance Consultant
Mobile no. [protected]

Reliance is such a pathetic company to deal with that you just cant imagine..I escalated the matter of non-usage of services for certain period of time..which I was not able to escalate on timely manner..
When I asked for the waiver they just dont budge..go through the mail trail..you come to know how adamant these people are....

On Fri, Oct 29, 2010 at 11:59 AM, [protected]@relianceada.com <[protected]@relianceada.com>...

Greetings of the day!!

This is regarding Reliance NetConnect activation, I
would like to bring to your notice that I am highly disappointed with Reliance
services. I had bought NetConnect along with Dell laptop
scheme.

I approached Relaince web world on last Wednesday, 20th Oct 2010 (JP Nagar branch) and the executive (Pradeep) told that 2 days are required to get the

reliance phone number (NetConnect number, starting with 93XXXXXXXX) for my datacard. I went on this Monday and I didn't get a proper response. The executive

told to come on Tuesday and he took my number so that he can call me for coming on the same day. I didnt recieve any call from him after that, also the

number he provided me as his contact was not answering ([protected] - Jayanagar 5th block branch).
I thought of going wireless as there was time constriants for the wired connections. I appreciate a swift response from your side as I am badly in need of

internet connection due to some of my job related issues. It will be great if you can do the activation by today as I am waiting since a week. All the

required documents (ID proof, local address proof. photos) are shown at the web world.

I visited Web world again on 28th Oct (yesterday) and I got an update that the excutive's shift timing is over and he left for the day. Moreover the system

is down and so they can't see my request status. She told that the executive will call me today and I didn't recieve any call. When I tried calling the

branch the number is switched off.


My details are:
Name: Binu Sooryachandran
Cell# [protected]
Data card details:
Model: AC2736
SKU CODE: CDZT10Z1
RSN: RZTCDC[protected]
MSN: MZT[protected]
MEID: A000001F71670C

It was fine if the executive had informed me that there will be delay because of 'so and so' reasons . .

I am highly disappointed and frustrated due to the
mental harrassment caused because of your irresponsible response as I was badly in need of internet connection. However I am marking a copy of my e-mail
to the consumer court forum.

I look forward to hearing from you with a solution to my problem at the
earliest

Regards,
Binu
[protected]

respected sir,
i m using reliance broadband and landline connection my net is not working since last 3 days i have already lodge complain(no[protected] on 26oct)(no[protected] on 27oct) at toll free numbers then with NODAL officer mr.Sudhir 3 times and one more no at ahmedabad but no body is solving my problem and said if problem is not solved pls disconnect the service.
sir i m using net for our "Equity Terminal"and "LIC premium Collection Center"but due to net problem i m facing a lot of problem after trying with so many person i m writing this mail to u. please solve my problem i m really very thankful 2 u , again thanks a lot.
sir i m very frustrate pls pls solve it.
from:-
GAURAV MEHROTRA
360 DEGREE FINANCIAL SERVICES
E-10,KANAKNIDHI COMPLEX
OPP.GANDHI SMRUTI BHAVAN
TIMALIYAWAD,NANPURA
SURAT-395001
OFFICE:[protected],3043360
MOBILE:-[protected]

i have registered my complaint to reliance on[protected] under complaint no.[protected] for signal problem despite not fixing my problem they send bill for june 2010 and asked for clearing, i paid the bill on[protected] but my complaint is not entertained so i stop bill payment further. regarding due bill for july, august, september and october 2010, they send legal notice to me for collection of due bill, i have paid all the due bill on[protected] of Rs. 3300/- but my internet connection prolem is same as in may. so i therefore request you to take necessary action regarding my problem and to give me compensation for harassing me.

The worst customer service I ever seen is from Reliance broadband. I had paid the money using credit card. But in next month's billing they have added that as well. I also had paid the security deposit Rs 4000/- which is still unused. Even then without any notice, Reliace disconnected my broadband connections. After so much of follow ups I could not succeed get my connection back. I have also produced the bank statemet for against my previous payments. Reliance has such a irresponsible billing section. Very very bad customer service.

what the hell is this company doing without any prior information my caller-tune service has been activated and bal. is being deducted from my account and the damn customer care is all the time 24x7 is busy should i go to consumer court for this coz i think then there will be many people listening to me and solve out my problem.

[protected]

N. K. Singh

I padma jadav I took the reliance broadband connection but very next day it disconnected I call the customer care but they dont take my complain told give us your subscriber number I called the marketing staff who insisted me to take reliance broadband connection he told me that your subscriber no will delivered at your home my post and there is technical fault in reliance tower so your bill will not generated. So after one month I dont get the letter of subscription number but they send me bill near about Rs.1500 which I never used. And there are nobody to listen me.

Sir/Madam,

This is to bring to your notice, that On 24-10-10, Reliance GSM Service providers activated some pack on my number by default and cut an amount of 45 rupees regarding the same. similarly another pack called movie masala was activated and then renewed as well and another 50 rupees were cut from the balance on 28-10-10. I tried contacting the customer care many times but in no vain. It used to be either busy or the call did not get connected. Finally, on 28-10-10 the call was paid heed to and to my surprise the executive was so rude. He was no where close to being polite and then he told me that these packs had been activated and the confirmation had been given my me. This is a lie as I did not get either of the packs activated and neither was I sent any confirmation message which he claims was sent.
A very poor showcase of the services from reliance. I am highly disappointed with the service providers as well as the customer care executive's manner of speaking to the customer. Kindly look in the matter. Losing 95 rupees for nothing is not a joke. This can be repeated in future also with the providers claiming that the customer got the pack activated but the customer wouldn't even know which pack got activated on his/her number.
I request you to see to this matter and help me out.
Megha Sood
[protected].