Reliance Communications Complaints & Reviews

, I Dibjot Kaur D/o S. Gurcharan Singh R/o 193-E, B.R.S. Nagar, Ludhiana have running Data Card from Reliance[protected]. Presently I am employed in MNC at Gurgaon. Due to CMW we all have to continue our work from home. In way to increase my Data Card’s net speed I contact your executive named Mr. Gurvinder (received his contact number from Reliance’s official web-site).
I just want to increase/upgrade my net speed only.
According to my knowledge as Mr. Sanjeev from Ludhiana guide me that in only one condition Company can swap data card, if it will be blank. After make all clarification to Mr. Gurvinder I purchased data card on payment of Rs. 2000/- (Rs. Two Thousand Only) from Reliance’s VRITI INFOCOM PVT. LTD., NOIDA against receipt no. 8262 dated 25/09/2010. He misguides me to sell his product as I had already clear my all queries regarding this. He sold me a new one Data Card (Card RSN/KIT No.: RZTCDC[protected]/ [protected]). But later come to know that I have purchased a data card which couldn’t be blank or return (as per your executive). On contact to Mr. Gurvinder, he assured to refund my money.
Now I just want refund my money and surrender my newly purchased Data Card, but your executive (Mr. Gurvinder) misbehave with me. He asked my account number to deposit my money into my bank account. After a few days, he tells that he can’t pay and even he can’t swap my new card with old Number. Have I made a crime on being purchase of RELIANCE DATA CARD? or has Reliance company recruit that type of person who makes sales but lose Genuineness?
Hereby you are request to take official action against Mr. Gurvinder and refund my money. Your immediate action will be highly appreciated.

First I faced problem in getting the reliance SIM card in Balewadi, Pune. All the shopkeepers complaint about the reliance area distributor that he is not corporate with them and not listen them and customers complaints about the network.

I managed to got the SIM from Shivaji nagar Pune. But then I faced a network problem in this area, there is zero signal in my room and only one tower if I go out. I want reliance SIM cos reliance is launching 3G soon and I have 3G enabled handset. presently I a using AIRTEL because it also gona give 3G services soon and have good signal strength in this area.

Wake up Call for reliance Communication That do something in this area otherwise all customers will swap sim to AIRTEL.

Self would like to bring to your kind notice that currently i have BRDBND1GBNGT10GB plan active on my Broadband+.Modem No or account no: [protected].
The request to change my Tarrif plan was put on 2.9.10 & i was informed by Reliance store representative that the new plan will be activated from my existing plan HSD 1GB to the above mentioned plan from 5.9.10 and as per this plan i can download upto 1GB Day & 10 GB Night. On 5.10.10 from morning i found that my services are barred as my unbilled amount crossed 2600 INR which my credit limit.I have gone thru my online account and collected my Usage Data which is attached for your reference.in which i am unable to find any extra usage so as my unbilled amount can reach to 3800 INR.

But if this is the case than is the customer at fault ??? for disconnecting the connection without any intimation.why the credit limit is not yet increased if this is the case....

Awaiting early reply...

RELIANCE SMART GSM SERVICE

Automatic monthly deduction due to caller tune etc
Dear Sir,

Re : Complaint regarding auto deduction of charges for caller tune and munna bhai pack activation in mobile no. [protected]
Though the call talk tune service has been not been subscribed , a service charge of Rs. 20/- has been deducted from my prepaid deposit, though it was never subscribed. I would request you to please pay back the entire deducted amount and deactivte the caller tune and any caller should not be activated without my consent.

With regards,
Abdul Manan
Mobile : [protected]

I bought a Reliance Reliance Netconnect postpaid connection bought from Reliance World, Dalhousie,Kolkata, i m not happy with the service of postpaid. so i want to migrate the connection from postpaid to prepaid.
thus i visited the same center for the same but they did not receive my application.
But when i communicated with Reliance Netconnect customer care they told me that application can be given to any reliance world. But the Reliance World,Dalhousie,Kolkata rejected my application.
please hepl me regarding the same. i hope you will give me the best solution and will stop such nonson from company side.

pround consumer of India
Anisur Rahaman Mallick

Even after complaining here still my phone's do not disturb facility is not activated and there are still calls coming from reliance customer care .

Please i don't want that computer calling me because it has already cost my 200 rupees unnecessarily.
So If you guys sitting there have some work to do then activate it on my number as mentioned below.

Ek to ye customer care executives hai and now u r also proving your selves like them.

number: [protected](action required)

To contact:
Deepak Kumar
[protected]
[protected]

To ,
Reliance mutual fund
Mumbai.
Subject: Regarding nonrefund of Rs 2000 ECS wrongly debited from my account.
Dear Sir,
I Mrs .Kiranben K Patel holding a account with Canara Bank with Account no.[protected].This is to inform you that Rs 2000 ECS for reliance MF was done on 28/05/2010.Once again same mutual fund ECS was done on 09/06/2010 for the folio no [protected].Complaint for the same was given on 11/06/2010 with complaint no.10040549.But after few days without solving it the complaint was closed.
Again I complained on 18/06/2010 with complaint no.10097333. I found after few days that this complaint was closed without solving. Reliance MF has also send letter of report ECS R-7 from RBI National clearing centre the list o[censored]ndebited item.On 06/08/2010 with complaint no 10867702 I spoke to Mr Abhilash Jadhav-reliance MF representative-to reopen the case.
On 25/09/2010 call came from phone no 30384848 Mr.Vilas from reliance MF Called at 5.40p.m stating that bank clearing incharge of Canara bank Mr Bote told that the ECS amount of RS 2000 is wrongly debited from Tata AIG.He has also given the contact no which was 22691568.
On 01/10/2010 I called Mr Bote for the confirmation but he told Rs 2000 ECS was done on 28/05/10 from reliance MF.I had given many complaint there after also but my complaint was not resolved. Reliance MF is putting the blame totally on Canara Bank.But I have received the certificate from Canara bank giving the clarification that Rs 2000 was dibited through ECS on 28/05/2010 favouring reliance MF.Details of the certificate are ECS item no : [protected], Beneficiary ref :[protected] ,User Name : Reliance MF ,User no : 4009117 ,SP Bank/Branch :[protected] letter dated on 02/09/10.
Since 4 moths I am ruuning after this complaint wasting time ,energy and money.Kindly look into the matter as soon as possible.I am not getting any response from reliance MF. I am very disturbed.
Thanks and regards,
Kiranben K Patel
[protected]

I would be thankful if you can help me and provide me proper guidance in the below complaint regarding Reliance Communication company.
If possible can you post this matter through your medium against Reliance Communication company.

This is in reference to my reliance prepaid no:[protected],Ahmedabad, Gujarat.

Where I have this prepaid connection from Jan 2010. As I have opted a plan of 3 min for 1 Rs for all local
and STD calls.

On 20th Sepetember 2010 I got aware that reliance had deduted an amount of Rs 5 each day from
the main balance without my consent. I had approached the customer care and they replied that I
had activated cricket pack since 1 June 2010 which as per my knowledge is wrong. After talking to the
customer care I started to monitor my balance and found out that my balance was deducted regularly.

For the above issue I have lodged a complaints as below:

[protected] Sept 2010

[protected] sept 2010

I had a conversation with Mr Jatinder Singh (Senior Team Leader Ahmedabad Region) regarding this
matter, and as per him there is no evidence that I had activated the mention pack for which my balance
was deducted. And also there was no notification from the company for activaton of the pack. So in this
case my deducted money should be refunded. Mr Jatinder said that my approach was right and that
my money would be refunded and he will look into the matter. But after that conversation there is no
updated on the complaintrefund of balance.

When I tried to get in contact to the concerned person for the above issue I was given lame excuses and
made to wait for hours on hold.

Again on 28th Sept 2010 again deducted balance by charging for Voice chat pack of which I have no
knowledge of activation. I had again reached the customer care (complaint id:[protected]and call was
attended by Mr Mehmood(Team Leader Ahmedabad).As per him he was not able to resolve the issue
and suggested to contact Mr Sudhir(Nodal Officer,ph no: [protected]) But I was not able to contact
him(Sudhir). This is the way customer care executive harrash people and try to find ways to get rid of
the customer complaints instead of helping them upfront.

This is not the first time this has happed to me, I am writing this after gettig frusted by continuous
approached for the past 2 months.

If this is the case how customer are first harrased by false activation of different packs and then on
approaching the custmoner care people we are not given proper reply and made to go from one call
to another.I think the concerned person should look into this matter seriously since it is not just one
person but many customer who are facing similar issues. If this small issues continue it can become into
a major problem.

Please look into the matter seriously and refund all the deducted amount ASAP.

Name: AMARESH KESHARWANI

Email: [protected]@sify.com

Mob: [protected]

Ahmadabad, Gujarat.

I am having a reliance prepaid cdma connection, I have opted for the 1paise sms scheme which is suppose to get auto renewed every month, but for the last few months the problem is persistent in-spite of the complaint Moreover I am wrongly being charged 1rs per sms for the company's failure of not being able to renew my pack.

i complained before also about the internet connection through gprs, an agent called me and said it will be alright but there was no improvement and when i called up at customer care to write down my complain, they refused to do so and told that network of reliance is itself poor then how could we help out.....
still my network connection breaks out frequently. I've decided not to use reliance internet connection anymore and would reccomend others also not to do so..................
other problems are
1. very poor network
2. no help from customer care
3. the calls up and says we r checking and there is no improvement..................

if my problem solves i'll comment back........

Dear sir,
My reliance gsm no. is [protected]. In this sim, the balance is deducted by the service without any information. If i complain to the customer care then he had closed the service. but this service is not deactivated permanently so the balance is deducted going on now. This pack is the cricket pack. For deactivation this pack a no. is given by the message but there is no any response when i call.Now you say what can i do? My e-mail id is [protected]@yahoo.com. please give me reply as soon as possible.

Sir,
I am using reliance mobile (No.[protected]) and there is a cricket pack activated on my no.
I have callled customer care service many times since last one month for the deactivation of this service, but they dont respond to my complain and service is continue and it cost Rs.5 per day.
please solve my problem.
Thank you

dear sir/mam
i have registered a complaint in reliance under complaint no.[protected] for activating the caller tune without my permission in the month of july..... & the company assured me that with 2-3 days i get the refund but till today no refund has been made to me..... Inspite of remindind the customer care again & again no action has been taken yet & every time they register a new complaint & asked to wait for 7 days & then you get your money back but still nothing has been done.
I have also deactivated my SMS pack service from the customer care under complaint no.[protected] on 11 of august & they assured me that my service will be deactivated within 2 days. but again on 19of august Rs 19 has been deducted from my account as service charge . on gain asking the customer care they register my new complain under complaint no.[protected] .I kept on enquiring my complaint status but each time company asked me that my complaint has been forwaded to the other department & refund will be made soon but nothing of that sort has happened yet.
Again on 19 of september Rs 19 has been deducted as service charge for SMS pack service inspite of being closed by me more than a month ago... & gaing register a new complaint under complaint no.[protected] & only this time my refund has been made...... but still no refund has been made of my earlier complaints & in this entire process Rs 64 has been deducted from my account without any reason

Sir/mam i request you to look into the matter & take proper action against the company for harassing the customer......
thanks
regards
abhimanyu gotam

sir ji,
mere area me smart gsm ka network bahut hi jyaada kharab hai please usko sudharne ka kast kare jaldi se mera address hai Radha Swami Nagar H.No.- C-18 Near Bhatagaon Chk Raipur C.G.
Mob. No.- [protected]
Alternet Contect No.- [protected]
Email Id- mishra1717.[protected]@rediffmail.com

From:- Chandan Mishra
Raipur (C.G.)

Dear Sir / Ma'am,

My name is Parkhi Awasthi and I am from meerut ( UP )..I was working for Reliance Communications ( as a FSD in Reliance Web World ) earlier but i left my job in 2008..So many times i've submitted my pf form i.e around 7 times at circle office meerut but havent got my pf..Every time they said that form has been rejected but no body going to tell me the proper reason..All the time They just used to give excuse.I'am very Dissapointed because its around 2 years when i left my job.

Please do the needful and provide my pf as soon as possible..

My PF a/c number : MH-VASHI[protected]

Name : PARKHI AWASTHI

Dear Sir,
A problem is happening with my number.....i got deduction in my balance without any calling .....its happened once earlier when Rs 30 was deducted from my balance without any calling but i ignored it at that time...but it is occurring again and this time Rs 80 is deducted from my balance without calling...and i am not able to talk with customer care people as network is busy whole day of that route.....kindly solve my problem.

Anubhav Singh
Reliance Smart GSM No.: [protected]
Chirimiri,
Distt:Korea
C.G.

Reliance Smart is even Cheat People by modified plan without informing the customers
This Happens to me. I already recharge my smart no with Rs 77 on Sep 6 2010.
On Sep 14 I Call a RIM No. and charged 50 paise/minute as per my default Plan not 20 paise/minute.
When I Call Customer Care That why I Charged 50 paise/minute they replied you are in Roaming area so charged 50 paise/minute the 77 Plan only works in Home Network. But I replied that earlier I use it in Roaming and I always Charged 20 Paise. They Replied the plan is modified from today.
I asked them how could you modified plan without informing the customers.
They replied that SMS sent to all Customer about This.
I told them I don't Receive any type of this Information.
But they again replied that SMS sent to all Customer about This.
So I just told them I am really so illiterate that I call you after read the SMS and asking You why I Charged 50 paise/minute instead of 20 paise/minute and Cut the Phone.

Well Till Today I don't get any SMS Containing That Information about the Plan Modification.
So, The Customer care Says False to the Customer and Cheat Customer as this is their duty to inform customer before making any modification in any PLAN.

Baban

I AM RELIANCE GSM CARD USER. MY NUMBER IS [protected].
ONES I GOT ONE MESSAGE REGARDING "MY OFFER". THE NUMBER TO BE CALLED WAS "[protected]".
WHEN I CALLED , THEY WERE PROVIDING FREE CALLER TUNES FOR SEVEN DAYS.
I OPTED THAT SERVICE.
BUT IT WAS NOT FREE. I WAS CHARGED FOR THAT SERVICE.
WHEN I CALLED, THEY(JITENDRA) SAID THIS SERVICE WAS NOT AVILABLE FOR GUJARAT. AND THEY ALSO TOLD ME TO CONFIRM ANYTHING BEFORE ACTIVATING. AND ALSO SAID THAT INFORMATION ABOUT STATE WILL BE THERE IN THAT RECORDING.
I AGAIN CALLED [protected]. I HEARD NOTHIN ABOUT THIS CONDITION.
THEN I AGAIN CALLED CUSTOMER CARE. THIS AGENT(WASIM) WAS NOT EVEN AWARE ABOUT THIS OFFER. HE SAID IF THEY ARE OFFERING FREE THEN IT IS FREE.

I have recharged our mobile no. [protected] on 22.09.2010 for Rs.222/-. Thereafter, I checked our balance on 27.09.2010 then I realised that our balance about Rs.60/- has been already deducted. Then, I called Reliance Customer Care No. on 27.09.2010 at 10 AM. The Reliance Customer Care Representative Ms. Rita intially say that Rs. 30/- has been deducted for Love Guru Service. Then I informed her that i have not opted that service and also my balance is about Rs. 60/- deducted from my main balance. Then she say that another Rs. 30/- had been deducted for Voice Chat Service. I said her that I am not opted any of these service, then why they deducted my balance. Then she say that if you have informed us within 24 hour then we are able to returen your balence. This is thrice time that we face that type of balance cutting diffculty. They finally denied to return the balance. My Question is that why they cut the balance without prior information of Customer?

dear sir,

i got message form your phone no[protected] to replace your handset from new LG. handset. but navsari reliance is is not responding.

so pls. take proper step to change my handset.

my phone no is[protected]

address:- ashok sethia
401, harmony -2 ,
maneklal road ,
navsari(gujarat)

i am waiting your reply.

thanks.