[Resolved]  Reliance Communications And Its Dealer — fallacy of information

Respected Sir,
I am Dr.Raghavendra.C.V, from Kolkata.I recently came to Kolkata to pursue my higher education.I wanted a phone connection, with more of STD calls offer.Incidently I came through Reliance Communications at Taratala, Kolkata.They briefed me of a postpaid plan connection, which included a rental of 440 with unlimited STD offer, from GSM Smart Reliance phone to GSM Smart Reliance connection, anywhere in India.As I was new to the place, it took me some time over 7 days(from 17th march 2009 to 24th march 2009), to arrange all the address proof and required documents.I went to Reliance communications at Taratala.Kolkata on 24th march 2009, to get a connection of the said postpaid plan.Prior to this, i told my wife and parents to arrange of a GSM Smart Reliance Sim connection back in Bangalore and Tumkur, where my wife and parents stay and they did the same.
Incidentally, i just asked the person at reliance communications at Taratala, Kolkata, if there is any alternative prepaid connection, in Reliance, which i can use, with an STD offer, instead of postpaid.The person working over there, told that there is a prepaid connection in prepaid GSM Smart reliance connection with Rs 496 "power" recharge on life time validity card, with unlimited STD calls.I asked for a prepaid connection, then immediately, but he told that he has the sim card, but there is a problem with activation, as he has lost his activation mobile handset.
Taking his advice, I went to, a near by mobile dealer shop named, "Chatterjee enterprises" at Taratala, Kolkata. The dealers name is Vishnu Chatterjee.I asked for a lifetime validity card in Reliance after submitting my documents and proof.He gave me a GSM smart Reliance connection numbered [protected] on 24th march 2009, stating that if i want a STD offer, I should recharge with 496 Rs, so that i will get a unlimited STD offer calls between Reliance GSM smart connection to Reliance GSM smart connection anywhere in India.This he told, after speking to helpline customer care service in R
Reliance and so, i recharged a amount of Rs.496.I got meessage, stating that balance is one rupee after activation and the plan has been activated(I still have those messages in my mobile set).
On 24th march 2009, I spoke to my wife and parents, who had reliance phone connections at Bangalore and Tumkur([protected] and[protected] respectively).To my astonishment, from the balance of Rs 34, which i had, 1 rs/min got deducted, when i called these reliance numbers.Tottally, all my balnce amount was deducted within a day.I immediately, called Vishnu Chatterji, who told, it might take one or two days, for that STD service, to get activated and to wait untill for 2-3 days.
It continued the same, when i did calls on 25th march 2009 morning.So, I just tried calling customer care and I spoke to them. On enquiry, I found that, with Rs.496 plan on prepaid, its no STD unlimted feree calls all over india, but to only some places in the east zone of india(like Bihar, Assam, Orissa, M.P and Himachal Pradesh).I even found that, with 440 plan postpaid, which i was about to take, had same plan, with no STD unlimited free calls, to all over india but to few places in eastern India.
So my complaints are:
1.The Reliance communication people at Taratala, Kolkata, never told, that, it is unlimited STD offer, only to selected places, which didn"t included Bangalore and Tumkur in Karnataka.
2.Mr.Vishnu Chatterjee, of Chatterjee enterprises at Taratala, also didn"t tell me, o[censored]nlimted STD offer, only to selected places.He told, its free unlimited STD to any place in India.
3.On enquring on 25thmarch 2009 and asking for help, both of them(Reliance communications, Taratala and Chatterjee enterprises, Taratala) denied of any help and told to enquire in Reliance customer care .
4.Mr.Vishnu chatterjee, charged me with Rs.99 for a Reliance Sim Card connection(GSM SMART), instead, when I enquired outside in another shop, that its original price is Rs.15..
So, with all these, I am almost drained and frustrated, roaming almost everyday to these places.I never got what i wanted and I was instead drained out of my money, unneccesarily and am at loss.I also took connections at Bangalore.
I am in total loss in all means, mentally and financially...if and only if, they had told, that its not an unlimited STD offer all over India, I would have never taken that connection.
I would kindly request you, to kindly provide me justice, in this matter and provide me with a compensation.Eagerly, waiting for your reply.


Your's sincerely

Raghavendra.C.V