Reliance Communications Complaints & Reviews

Sir,

Inspite of repeated request and emails, phone calls, complains ( 1. 75285738,[protected], 3. 87480333, 4.[protected] the voice mail recording service is not working in my mobile phone([protected]) for last 4 months. The mobile phone is of Reliance Mobile.

Being fed up with them I have also given information, until they resolve the problem, I will not make any further bill payments .

This was the attached mail I send them on 1st Octobor, 2008 and today is 20th April and the problem still stays where it is.


-----Original Message-----
From: Joydip Chakladar ([protected]@allindialive.org)
Date: Wednesday, October 01, 2008 03:07 PM
To: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Cc: [protected]@reliancemail.net ([protected]@reliancemail.net); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Complaint No 75285738, Mobile No -[protected]

(Attached a mail I have sent to them in

To
Ms. Sharmistha Majumder,
Nodal Officer,
Reliance Communications Ltd,
Reliance House,
4th Floor, 34
Chowringhee Road,
Kolkata - 700071.

Dear Madam,

I had made a Complaint ( No[protected] a month back that the announcement is not happening in my voice mail and people could not record voice mail in my Mobile No [protected].

In the meantime, I have called several times to resolve the issue in Customer service Number *333.

I have repeatedly mentioned there was no problem on my accessing the voice mail, the problem is in the other side, where somebody could not record a voice mail, if my phone is not reachable, or busy.

Lately, I have also visited the R-World in Burdwan to resolve the issue, . There, I also connected with the customer support and make them talk with the professionals of R-World Burdwan, that they could co-ordinate and resolve the issue . However the statements were very contradictory as there they said that the complain which was lodged to the customer support was regarding my inability to access the voice mail. This was never the case, as I have repeatedly told the customer support, that I am able to access the voice mail, but others could not record the voice mail.

There statements even added to more confusion as they mentioned that some software called 'clarify' says that there has to be some call divert to the voice mail which is not functioning.They ask to me lodge another seperate complaint.

I am professional and I have worth of time, as you have also . It makes me very disastisfied on your customer service, that the problem could not be resolved within one month, and now your professionals from R-World is asking to lodge a seperate complaint .

What kind of customer support it is ? And why should I waste so much time on doing these small configuration issue. Even if I lodge a complaint, it takes 5 mins to get hold of an customer support executive, in your customer support lines. Even once I get the line, I always encounter with person, who very low in communication skills, and it is very hard to communicate any problems which I am facing that point of time.

What is the gurantee, that if I make another complaint, it would not waste another month of time?

That's why I would request an urgent action and urgent response from you on these complaint only, otherwise I have no options, but to move onto appleate authority and other related higher authorities.

Thanking you,
--
Regards
Joydip Chakladar

Please read the text of mail sent to Reliance customer care


Ref: Complaint on defective landline telephone set and network problem (0251 – 3233341 – Vikesh Agrawal)


Please consider that this E-Mail is written after acute harassment by Reliance outlet at Kalyan Shivaji Chowk.


I took the Reliance Landline connection from Kalyan branch of Reliance somewhere in November 2008. Since then I am facing problem with respect to network, the telephone instrument and connectivity in the premises. There is persisting problem of connectivity, many a time while placing an outgoing it says “To resume service contact reliance customer care”. The family and friends are always complaining about not availability of the landline phone. We have missed many important calls, all by the grace of Reliance Land line phone. We faced a miserable situation once in emergency when the landline phone was not working (as usual).


There is no proper response received from the Reliance Branch (Kalyan). On contacting and asking for the surrender the branch personnel says I can surrender at any time and take my deposit amount back. Why should I take only the deposit amount back? The defective telephone set was intentionally sold to me. I want to surrender the phone. I want full refund of the telephone connection, the cost of petrol spent on visiting the Kalyan Branch for almost 15 times, the cost of harassment, the cost of missing the calls due to non connectivity.


After harassment of 2-3- months, the Reliance technician visited our home and confirmed that the handset is defective and there is network issue in the building. He confirmed that we can get replacement of the defective handset and for connectivity they will place some boosters in the premises. The Reliance outlet is still not ready to replace the phone instrument.


The Reliance Kalyan branch is just neglecting the matter. After repetitive follow up, the branch personnel says that we need to again check the lines and the connectivity. Please understand that after all these harassments, I will not entertain any person from Reliance to enter my Home now, if required they will have to come with their seniors who have authority to take decisions.


I asked (Reliance branch Kalyan) about the guarantee of proper working conditions after replacement. The branch personnel says ‘we can’t say anything’, and the cost o[censored]p-gradation of the telephone has to be paid by the customer.


This is really pathetic. I want to know what my mistake is, its that I took Reliance connection? I lodged the complain within a month from the date I took the connection. Why should I bear the cost of new handset? I really want to surrender the phone.


TRAI – Please look at the matter seriously.


Regards,

Vikesh Agrawal

[protected]

FROM:
V.Latha
No: F-07, 1st Floor,
Lake City Residency,
No:54Sonnathamanahalli,
T.C.Palya, K.R.Puram,
Bangalore-560 036




SUB: Reg. my Broadband connection (No:[protected]).
.
I would like to inform you even after cancellation of my connection I had got bill for three months. I cancellationed my connection at the month of Dec. 08 and the instrument was taken back on the same month, but I used to get the bill. When I got the bill date 27.12.08, I called the customer care and informed that I cancelled the connection but I got the bill, but they told that they had taken complaint and from next month no bill will come. But the bill for the next month ( Bill Date:27.01.09) and for the next next month (Bill Dtae:27.02.09) came.On 07.03.09 (the day I got bill date:27.02.09), I called the customer care and asked the problem and they told they had taken complaint(Compl. No:[protected] for the same and I need not to pay anything and the cancellation had been register .But on 17.04.09, I was shocked to the legal notice stating that I had not paid the due. I kindly request you to help me in this matter so that I will have free
Kindly do the needful help.
THANKING YOU


Your Faithfully,


(V.LATHA)

I have visited to pay the telephone bill charges ( mobile No. [protected]) on 27-5-08, the due date was 4-6-08 at reliance communications customer care centre at Kolhapur. The bill clerk did not give the receipt instead he told me to put the cheque in the drop box, i done accordingly. On 5th I received the call from reliance communication for bill payment, i told that i have paid the bill on 27th of may. When I visited the costumer care centre at Kolhapur for confiration of bill payment. But it s seen that the cheque was still in the drop box. The company has charged me delay payment charges for earlier month. I have requested them number of times to cancel the delay payment charges but till todate they have not cancelled the charges.Also the company changing the payment due date ofenly. When I requested to keep my bill dau date 10 th, the representative from customer care assured me to change but now the people from customer care told me that the date can not be changed.

Dear Sir

I own a LG handset that support only reliance SIM. recently I recharged with 650 plan that offers 589 talk time and free R2R during night(11pm to 6am) for two months in a single recharge. From 18 march I am using this scheme, Now from yesterday they have unilaterally stopped this scheme(I came to know today when my account balance showed 0.69 rupee). To ask about this I tried to contact customer care for more then 10 times in 1 Hr. But they seems to always busy. Only automated answer machine is there to give recorded answers. Its so irritating. Please Help.

Chander Shekahr
Bangalore

Sir,
I am a customer of reliance mobile prepaid plan no. ([protected]) Science near about .9 year. In this period I have Submitted my ID at two Times in Reliance Web Word (Noida-Sec-18) and after submitted my document verification is completed by your verification department. Then before a day a msg is send by you "plz submit your document" and you stop my outgoing calls.

Plz resolve my problem. Because I am tired to submit my document. Otherwise I will try to change my communication service provider for uninterrupted Services.

Sir,

I am J. Vijaya Rama Raju, I have paid 1000/- for Reliance Broadband Connection(wireless), on 27-08-08, the people who came to set up the connection said there is signal problem, so it is not possible to give the service. I asked the people when will my money return back to me... they said it will take 10days for the process. So I called the concern person, they said the process will take 1 month. I called after month, they again said that it will take 45days. after 45days they are not lifting the phone. So I contacted the customer care(telephone), he replied that the process will take 60 days. Then no response. I kept many mails regarding this. They are giving stupid replies, but no use.


ONE IS ANIL --[protected], he said that I AM NOT THE CONCERNED PERSON AND GAVE ME ANOTHER NO :[protected], WHEN I CALLED TO THIS NO..HE GAVE ME SOME LAND NUMBER: [protected].
VISWA ANAND REDDY: [protected] ...THIS STUPID NO NEVER WORKS, IF WORKS, NEVER LIFTS THE PHONE.

These are the details:

1. Customer application form number. : [protected]

DD taken under the name of Vijaya Rama Raju.J

2.Complete address along with the PIN code. (As mentioned in Customer application form)

Id proof: Voter Election ID
Name: P V V SATYANARAYANA RAJU
ADDRESS:
[protected]
2-23-479
HMT HILLS ROAD NO 6,
HMT HILLS, PLOT NO:513,
OPP JNTU, KUKATPALLY,
HYDERABAD.
PINCODE:500082

CONTACT NO:[protected]

These are the no's they have given to me :

Basha : [protected]
Office : [protected]

This is the no. customer care I've contacted :[protected]
This is the application no : [protected]

Raj: [protected] (The person who took the DD)

This is the reply I got to the mail every time.

-- On Sat, 11/10/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference to your mail
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Saturday, 11 October, 2008, 2:41 PM

Dear Customer,

Greetings of the day!

In response to your mail regarding refund issue, please note that we have documented your complaint and forwarded to the concerned Service Assurance Team who will look into the matter. They will be in touch with you on this subject.

Looking forward to serve you in future.
For additional product and service related information you may contact us through any of the following means:
Phone:
*377 from any Reliance fixed line phone
[protected] from all telecom service providers ( Mobile, Fixed Wireless and Landline phones )
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

Yours sincerely,

Aamrin Shaikh
Broadband Customer Care
Reliance Communication

THIS IS WHAT I'VE FED UP. So my question is there any way to get my money back.

If yes please help me.

Dear sir,
refund process into the system and instrument recovery is a part of that process.
so plz support us to get recover the instrument.so that refund can make ASAP...


With Regards,
Nitin Jain
Manager-Customer Service
Field Customer Support,
Delhi
RIM-[protected]
Direct:[protected]




manoj bhardwaj <manojbhardwaj.[protected]@gmail.com>
03/03/2009 02:06 PM
To sanjay.km.[protected]@relianceada.com
cc
Subject Fwd: false commitment and I want to refund of my payment








fly


rgds

Subash Pradhan
#[protected]

[protected] Forwarded message[protected]
From: manoj bhardwaj <manojbhardwaj.[protected]@gmail.com>
Date: Feb 28, 2009 11:09 PM
Subject: false commitment and I want to refund of my payment
To: kapil.[protected]@relianceada.com, sharad.kr.[protected]@relianceada.com, customer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com, vivek.s.[protected]@relianceada.com


dear sir

i have applied for the corporate connection of 60 lines on centrex smart office
and one ISDN BRI plan, mr sharad kumar saraswat has deal with us whose
mobile no is [protected], and i have read all the terms and condition then we
have sign the application form, mr sharad has been commited for us, you
will receive all the connection within 7 to 10 days, and also we have forword
the DD which bearing no-107813 dated 26/12/2008 of Rs30000/- icici bank ltd
and also given to him all necessary documents, but he give us the connection
of 30 lines by 16th of feb 2009, and these 30 lines will work on one day and i
think its just like the demo piece, and no Internet is working, i called up various
time in customer care no they also not give the proper feedback, Mr sharad
have not fulfil the total commitment, and this was fake commitment, and i
am suffering heavy loss its worth is approx. Rs15, 00, 000/- now i am taking
the connection of AIRTEL, i will requested to you please arrange to refund the
amount of Rs30000/ and this amount will delivered by us on urgent basis,
i don't want to deal with you in future and this is the first and last deal, and
also i am enclosed the attchment of the details which was deal

Mr Anmul Was the person who is very smart to give the connection direct line insted of BRI Console and was sign to all document without proper fillup the form and he giving me direct line connection whose mob no is #[protected], i dont know how they work with the client, and he knows all plan but he ignore about to give schme



Rgds

Mr Manoj Bhardwaj

Director
M/s Group Management Services
B-103/5, II Floor Naraina Ind Area Ph-I
New Delhi-110028
#[protected],
[protected]







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Respected Sir,

My CDR report of rel no [protected] has been illegally provided to someone else without my permission or any request.

I mailed and spoke with reliance communication many times they are not giving any positive reply to me.

I am very upset and panic due to theft or selling my personal call details from Reliance Communications Ltd.

I am using Reliance internet connection since Feb 2009. I registered a complaint regarding the PC protect anti virus service offered by Reliance. I am unable to subscribe the service. I have 4 different complaint reference numbers for the same complaint. Till date I have not heard from them.

What is the best way to solve this problem?

Dear sir

I have made 1 complaint on 26th jan09 in reliance customer care, complaint no. is 04144396, but till date they are not able to resolve this, every time they are asking for more 7 days, no body is bother for this complaint, very pathatic service from their side.

contact no. [protected].

ashok

Regarding sir

my self is Rachana S. Shah. i have a reliance broadband line on my name & address but some problem this line is used by my old boss. and right now i am resign this job since last approximately 6 month. so this broadband connection's owner is myself but used by my boss.

so please i request to you. please terminate & close this broadband line as soon as possible
and if in future any problem through from this line after i am not responsible so please sir take a action from your side.

my contact no. is [protected], my old boss mobile no : [protected] ( Sudhir Pathak ). and my reliance broadband connection line no is :[protected]


so please solve this problem as soon as possible

Thanks

Rachana S. Shah

MY MOBILE NO. IS [protected], UNDER PREPAID SCHEME I WANT TO AVAIL MY ITEMISED BILL, INCOMING CALLS DETAILS FOR LAST 2 MONTHS AND FOR AVAILING THE FACEILITES I AM READY TO PAY THE CHARGES AS ASKED BY RELIANCE AUTHORITES, INSPITE OF MY REPEITED REQUEST THEY ARE NOT GIVING SATISFACTORY ANSWES, PLEASE DO THE NECCASSARY AT THE EARLIEST

To,
Reliance communication,
Mumbai
SIR,
I have applied for reliance data card(Reliance number [protected]) under the special offer for ONGC Employees.after paying all initial charges Ihave been told that there are special schemes for ONGC employees.so I opted for the unlimited plan which was told to me( Mr. Prithvi, at Reliance Communication outlet in crystal court, kharghar, Navi Mumbai) will cost me @ Rs. 750/- pm.
BUT when i start getting bills. it was rather @ Rs 1500/- pm. when i complained at your esteemd outlet, they assured us that they have mailed at billing section & things will be sorted out shortly. but after repeated complaint, my problem was not sorted out.
So in the state our "EXTREME FRUSTATION" When things were outboard, I cleared the bills @ Rs1500/- pm.
It is not the bill, but the way I have been treated at your esteemed outlet, I feel "BEING CHEATED" at the place which we have high regard as a most respected goup .Moreover the speed which i was assured at the time of applying for the card was not even 10% of that.
So, these all does not sound good for you . kindly LOOK into the matter & Do needful so that i must feel that I have been given JUSTICE at last

Sir,

I had purchased net card in may 2008 used it till december then i had deposited net card in safe custody as i was not going to use it for next 4 months. I submitted an amount of 400 towards safe custody fee. Now i went for reactivation after 4 months the reliance people tell me that bills for all 4 months have been generated and i should first pay those. On being asked that when i have deposited the fees to safe custody why i have been charged the reply is that the request was not forwarded. I have been struggling for past 8 days to get any response on the same.
I m being punished for a mistake of reliance's employee. All this harrasment will not be tolerated if the company doesn't respond I shall take the matter in consumer court, I have the bill as documentary proof.
Such attitude by the company shows that they have no ethics and reflects badly on their brand image.
Net card no: [protected]

Respected Sir / Madam,

Goodmorning to you all. Myself, Dhiren Kiritkumar Raja am customer of Reliance Communications since last 2-3 years. I had taken a Voice + data plan FW290DATA (SWIFT40) vide relationship no [protected] and phone number[protected].

In month of Jan, I had given a request for change of plan from Voice + Data to only Voice plan at Yagnik road center. When I inquired whether changes has been done or not at Kalawad road center, I was informed that same has not been done yet, hence I went again to Yagnik road center along with fresh request on 10/02/2009 and inquired about the same. I was informed that Plan has been changed from FW290DATA to NFW290. I wish to know that why there was miscommunication from another center.

Also, when I received bill for the period of 05/01/2009 to 04/02/2009 vide bill no[protected] with due date of 23/02/2009, I was surprised to learn below mentioned charges incorporated in bill :

(1) Advance Monthly rental charges - NFW290 05/02/2009 - 04/03/2009 Rs 290.00
(2) Late Payment charges Rs 50.00 (Cash payment received on 24/01/2009 Rs 600, Cash payment rejected on 30/01/2009 Rs -600, Cash payment received on 30/01/2009 Rs 600) for bill no[protected]

On 10/02/2009 when I inquired about the same, I was told that Rs 290 is advance rental taken due to change in plan. I was promised that i will receive call from customer care since local office was not able to answer my query. Uptill 21/02/2009, I didnt receive any call from customer care, hence I went to local (Yagnik Road branch) and asked regarding the status of my query, they gave me captioned complaint number and said that i will receive call from customer care in couple of days. I also asked that since 23/02/2009 is last day to pay the bill, should i pay full amount or should i pay balance amount after deduction of Rs 290 + Rs 50, sicne it was dispuited amount, I paid the balance amount of Rs 378 vide chq no 17 drawn on Kotak Mahindra Bank LTd, Rajkot branch dated 22/02/2009.

I received a call from customer care executive Mr. Deepak and informed me that it is company policy to take advance rental whenever there is a plan change, I asked him to give me in writing that its a company policy, I was informed that it will be given to me in writing, also regarding late payment charges i was informed to contact call center.

After 23/02/2009, my all services has been discontinued reason being payment not done. On 28/02/2009, I again visit local Dr. Yagnik Road office at 8 PM and ask the status of the complaint. I was informed that final status will be conveyed to me on monday. Till at present I have not received any call from reliance communication.

I would like to have clarifiaction on the following points :

(1) Why advance monthly rental has been charged ?

(2) If its company policy, why i am not been provided the same in writing ?

(3) Why so much time has been taken to address the query[protected] to[protected] ?

(4) Why gap in communication between two centers of same company ?

(5) Why late payment fees has been charged for bill no[protected] and entries for cash payment received ?

(6) Why services has been stopped without any intimation (I had already informed local office in advance that unless and until I am not getting satisfactory answer, i am not going to pay advance charges and late payment fees), dealy in response was from company side.

(7) Whether advance charges and late fee will be waived or I have to pay the same ? IF i have to pay than I need in writing regarding company policy of advance rental charges. I am not going to pay late payment charges in any circumstances.

(8) Due to delay in response, again the problem of late payment charges will arise in next bill, I want solution for it well in advance since i will not pay the late payment fees next month.

(9) letter from company stating reason for discontinuation of services and hence mental and emotional harrasment ?

I expect quick resolution of above points at earliest from your side.

I am very sorry to write this mail, but i am forced to do so becasue of dealy in response and mental harrasment done by discontinuing the services.

regards
From: Dhiren Raja //Kotak /Bank
Sent: Friday, April 10, 2009 6:02 PM
To: '[protected]@relianceada.com'
Cc: 'jay.[protected]@relianceada.com'; 'margi.[protected]@relianceada.com'; 'rcomnodalofficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; '[protected]@relianceada.com'
Subject: FW: 'ADAG=[protected]' Reference to your Service Request ID 92989681


Dear Mr. Paresh and Service team,

I am still awaiting your revert on pending issue as per appended mail. I am sending you last mail from my side for resolution of issue if you feel that every customer is important, since I am getting the feel that for your organistion customer are just a fool who has every time on earth to waste running after you for resolution. If I do not receive any revert from your side at earliest, I will be forced to forward my complain to DOT, TRAI and other regulatory bodies.

Again I had received a bill for period of 05/03/2008 to 04/04/2009 for Rs 540/- with a break up of Rs 486.45 towards Advance monthly rental charges for period of 15/03/2009 to 04/05/2009. for plan of NFW 290.

I would request you to go through all correspondence attached alongwith for reference. I had previously demanded and am again demanding to provide me reliance policy of charging advance rental in writing on Reliance communication letter head along with sign of authorised signatory and stamp. Reliance local outlets at Rajkot do not have any such documents in writing which states that customer can be charged advance rental.

Also I would like to bring to your notice that I had personally visited Reliance outlet at yagnik road, opp race course on 08/03/2009 along with all instruments to cancel the relationship with organisation. I was denied for cancellation stating that they are getting advance rental charges reversed and restoring the facility since at that time all my facility was disabled (illegally). If that point of time my cancellation request had been taken and if it was executed, I would not have received bill with advance rental charges.

Look in the matter urgently and solve the issue at earliest or else I would be forced to take this matter in all leading newspaper, consumer forum and regulatory bodies.

Also pls send the reply with due care since I will carry all communications when this matter will get escalated (I am damn sure that such situation will arise looking to attitude of Reliance communication to customer service) and will see that all person involved has to be answerable.

Awaiting your reply soon.

regards
From: Dhiren Raja //Kotak /Bank
Sent: Friday, April 10, 2009 6:02 PM
To: '[protected]@relianceada.com'
Cc: 'jay.[protected]@relianceada.com'; 'margi.[protected]@relianceada.com'; 'rcomnodalofficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; '[protected]@relianceada.com'
Subject: FW: 'ADAG=[protected]' Reference to your Service Request ID 92989681


Dear Mr. Paresh and Service team,

I am still awaiting your revert on pending issue as per appended mail. I am sending you last mail from my side for resolution of issue if you feel that every customer is important, since I am getting the feel that for your organistion customer are just a fool who has every time on earth to waste running after you for resolution. If I do not receive any revert from your side at earliest, I will be forced to forward my complain to DOT, TRAI and other regulatory bodies.

Again I had received a bill for period of 05/03/2008 to 04/04/2009 for Rs 540/- with a break up of Rs 486.45 towards Advance monthly rental charges for period of 15/03/2009 to 04/05/2009. for plan of NFW 290.

I would request you to go through all correspondence attached alongwith for reference. I had previously demanded and am again demanding to provide me reliance policy of charging advance rental in writing on Reliance communication letter head along with sign of authorised signatory and stamp. Reliance local outlets at Rajkot do not have any such documents in writing which states that customer can be charged advance rental.

Also I would like to bring to your notice that I had personally visited Reliance outlet at yagnik road, opp race course on 08/03/2009 along with all instruments to cancel the relationship with organisation. I was denied for cancellation stating that they are getting advance rental charges reversed and restoring the facility since at that time all my facility was disabled (illegally). If that point of time my cancellation request had been taken and if it was executed, I would not have received bill with advance rental charges.

Look in the matter urgently and solve the issue at earliest or else I would be forced to take this matter in all leading newspaper, consumer forum and regulatory bodies.

Also pls send the reply with due care since I will carry all communications when this matter will get escalated (I am damn sure that such situation will arise looking to attitude of Reliance communication to customer service) and will see that all person involved has to be answerable.

Awaiting your reply soon.

regards

From: Dhiren Raja //Kotak /Bank
Sent: Friday, April 10, 2009 6:02 PM
To: '[protected]@relianceada.com'
Cc: 'jay.[protected]@relianceada.com'; 'margi.[protected]@relianceada.com'; 'rcomnodalofficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; '[protected]@relianceada.com'
Subject: FW: 'ADAG=[protected]' Reference to your Service Request ID 92989681


Dear Mr. Paresh and Service team,

I am still awaiting your revert on pending issue as per appended mail. I am sending you last mail from my side for resolution of issue if you feel that every customer is important, since I am getting the feel that for your organistion customer are just a fool who has every time on earth to waste running after you for resolution. If I do not receive any revert from your side at earliest, I will be forced to forward my complain to DOT, TRAI and other regulatory bodies.

Again I had received a bill for period of 05/03/2008 to 04/04/2009 for Rs 540/- with a break up of Rs 486.45 towards Advance monthly rental charges for period of 15/03/2009 to 04/05/2009. for plan of NFW 290.

I would request you to go through all correspondence attached alongwith for reference. I had previously demanded and am again demanding to provide me reliance policy of charging advance rental in writing on Reliance communication letter head along with sign of authorised signatory and stamp. Reliance local outlets at Rajkot do not have any such documents in writing which states that customer can be charged advance rental.

Also I would like to bring to your notice that I had personally visited Reliance outlet at yagnik road, opp race course on 08/03/2009 along with all instruments to cancel the relationship with organisation. I was denied for cancellation stating that they are getting advance rental charges reversed and restoring the facility since at that time all my facility was disabled (illegally). If that point of time my cancellation request had been taken and if it was executed, I would not have received bill with advance rental charges.

Look in the matter urgently and solve the issue at earliest or else I would be forced to take this matter in all leading newspaper, consumer forum and regulatory bodies.

Also pls send the reply with due care since I will carry all communications when this matter will get escalated (I am damn sure that such situation will arise looking to attitude of Reliance communication to customer service) and will see that all person involved has to be answerable.

Awaiting your reply soon.

regards

RESPECTED SIR,
I CAME TO KNEW ABOUT THIS FORUM THROUGH MR.ASHWANI WHO HAD REGISTER COMPLAINT 2 DAYS AGO AND HE GET THE REPLY FROM COMPANY AND NOW HE GET A NEW SIM WITH NEW NUMBER. THE COMPANY ACCEPT ITS MISTAKE WHEN THEY CAME TO KNEW THAT MR.ASHWANI REGISTER COMPLINT. SO I ALSO COME HERE WITH THE SAME HOPE OF TRUE JUSTICE..
I M A DOCTOR BY PROFESSION. I HAD PURCHASE THE SIM CARD OF RELIANCE GSM WHOSE PHONE NO IS [protected] ON 31ST MARCH 2009.THE COMPANY PROVIDE THE OFFER FOR LIFETIME BUT THE COMPANY DID NOT PROVIDE ME THE FACILITY OF 90 DAYS FREE RS:4.00 AS PER THE COMPANY OFFER.THE COMPANY SAID THAT THE FORM IS LATE SUBMITTED. BUT I HAD SUBMIT THE FORM TO SHOPKEEPER ON THE LAST DATE. AND I ASKED HIM THAT STILL THE OFFER IS AVAILABLE OR NOT.HE PROMISED ME THAT I LL STILL ABLE TO RECEIVE THE OFFER.THE LAST DATE OF OFFER IS ALSO 31ST MARCH.SIR I SPEND MY TIME MY PETROL AND MY ENERGY AND WENT TO RELIANCE WORLD BUT THEY SAID SORRY TO ME. THE COMPANY SAIS ITAS THE FAULT OF SHOPKEEPER AND SHOPKEEPER BLAIM TO COMPANY..BUT IN ALL THAT I WAS EXPLOPOITED..
SIR I WANT THE JUSTICE ..PLZ HELP ME
I TOOK THE SIM FOR ONE OF MY RELATIVE THE ID PRROOF WAS GIVEN BY HER NAME..
ID NAME:SUMAN PAL
ID ADDRESS:78 A/1 CHAK MUNDERA, ALLAHABAD(U.P.)
PLEASE SIR PROVIDE ME TURE JUSTICE.
FROM :
DR.U.K.SINGH
GERMAN HOMEOPHARMACY
CHANDRASHEKHAR AZAD SCHOOL RD, INFRONT OF PEEPAL TREE, ALLAHPUR, ALLAHABAD
CNT NO:[protected]

sir my NAME IS NITIN SRIVASTAVA and MY MOBILE NO IS [protected].. i have recharged my reliance mobile from rs 650 reliance india calling card...i am using this india card from near about 6 to 8 months. when i try to call it shows error message that THIS ACCOUNT IS CURRENTLY IN USE.and then i cant make any call...i am facing this problem from 4 to 5 months...i always launch complaint in customer care, they always gave me a complaint id and assured me that ur problem will be solved within 48 hours..but after few days the same problem repeated..i have launched nearly 15-20 complaints in 4 months..but i am still facing the same problem.
sometimes when i make a call to customer care..they dont listen my problem and disconnect my call..
if reliance cant provide better services then why they launched their india card...they r cheating me from 4-5 months..yesterday when i launched a complaint against MR. UPENDRA who dissconnected my call without understanding my problem then they have DEACTIVATED MY OUTGOING CALLS.

ur sincerely
NITIN SRIVASTAVA
INDORE

Dear All, ,
i went to ur office before 36 days to clear my a/c of phone bill then the lady sit there said to me, only Rs.251 short and we wil aargest from ur security amount, but today one person went to my home to collection this amount at 2:10 PM(Mr. XXX [protected] ) he told me his TL Mr. Dinesh Agarwal send him . Address 27 A/2 Kanti chand road, Bani park jaipur, , , ... why, , , , ?

after this i called to Mr. vijender [protected] (seles person )but he dont talk more than 1 minute and disconnect the phon At 9:45 PM )
after i called to Mr. Babu lal (TL sales[protected] at 9:45 Pm today) he tell me this is charged of monthly rentel, but i have ragister a ragisstration to block my SIM ..
then why u charges for wholl month .
at the first bill for only 7 days u genrate a bill .and here why not consider this ..
7 days also not a month tarrif day plan .haw u can charg for wholl month ...

plz suggest ...i m very heritate with ur services ...i[censored] reqiured then i can also provide the recording of voice with them thos we have talking .

its not a matter of charge it matter o[censored]r services and commitment ..u should cut this amount to executive's salary (Mr. vijender Pal Singh )


Regards
Nitesh Jaipur
[protected]
[protected]








Dear Megha,

Thanks for take a action for ir, , But i have ragistered for cancilation for the SIM on yesterday . and the ragi. no. is 92511408 at *222(9:15 Mr Rakesh) .

Thanks
Nitesh Kumar
[protected].
[protected]
[protected]
[protected]

- Show quoted text -
Dear Customer,

This is in reference to your mail regarding billing issue. Please note that your complaint is logged as Service Request ID 92895008 which is under process. We are working on it and will respond to you in next 3 business working days.

However, if you face any issue we would request you tovisit the nearest Reliance Town Office in order clear the outstanding amount, fill the termination form and complete the termination formalities. One of our executive come over there will help you in this regards.

The list of Reliance Town Offices is attached for your reference.

We look forward to an opportunity to assist you again.

For further details, you can visit our web-sitewww.reliancecommunications.co.in or write to us [protected]@relianceada.com or fax us at[protected].You can call on *333 or 3033 3333 from your Reliance Mobile.You can also call on[protected] from any other phone.

Yours sincerely,

Dipali Gharat
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

----Original Message-----
From: nitesh tailor ([protected]@gmail.com
)

Date: Wednesday, March 25, 2009 11:55 PM
To:
[protected]@relianceada.com([protected]@relianceada.com)
- Show quoted text -
- Show quoted text -









Dear @

I have taken two posatpaid connection of EXL 50, , but at the time taking new connection ur representative said me that both connection are exl 50 plan,
then i said first start my one no. on exl 50 plan after i take second connection, my first connection start in NJ199 plan, after 15 days it transfer to EXL 50 plan, after satisfied with first i said him to start my second connection in exl 50 plan but he has started in NJ199 plan, ..after i ask about then he told me after 15 days it will be converted into exl 50 plan . but till date it not converted,
for this i call ur toll free no. also n call ur representative also but ur representative dont piked my phon .i called him more than 30 times after i call on ur jaipur no[protected]/03/09)
next day i also call to[protected]/03/09 at 6:40 from[protected]there MR. Prasheel piked the phon and tell me call to postpaid deprtment at[protected].
i called that no ( 19/03/09 at 6:44 pm from[protected] Mr. Ashish piked the phone tell me server is down and disconnect the phon .
after i call to[protected]/03/09 at 6:49 from[protected]there MR. Prasheel told me that server is ok and gave to phon Mr.ashish but ashish dont gave me any reply and again disconnect the phon ..

so today i went to ur office for ragister a complain and makeentry in visitors ragister at 6:15 PM, but i think its not checked out by senior .
and after lady sit there to ragister my complain, they said me plz contact ur representave first then
come here, without giving solution .

kindly suggest me what can i do, and how i get information for this that is converted or not ..
even i have deposited my first plan bill before 20 days in advance ..[protected]
First no. is [protected] (no problem )
Nitesh Kumar

Second no. : [protected] CIOU code : RJR110001 R.no.[protected] (problem )
Bhupesh Gothwal

i[censored] r not fullfillment ur commitment then why ur representative gave these commitment .
also u r not able to give me second connection then plz stop both connection for future .
i will go to ur office tomorrow for block both SIM and retun to ur department between 11:00 Pm - 1:00 Pm

i can surive but i think all ur consumer also facing these problems . plz do for them

Regards
Nitesh Kumar
Jaipur
[protected] this no .also postpaid and continue with me from 20 month with best service .
[protected]











Dear @

I have taken two posatpaid connection of EXL 50, , but at the time taking new
connection ur representative said me that both connection are exl 50 plan,

then i said first start my one no. on exl 50 plan after i take second

----- Message truncated -----
--
Nitesh Tailor
Sr Ganga Nagar
Rajasthan

On Fri, Mar 20, 2009 at 12:40 PM, nitesh tailor <[protected]@gmail.com> wrote:
fyi

for the name NITESH kumar has one another connectin of Airtel :[protected] and internet connectn also .

[protected] Forwarded message[protected]
From: nitesh tailor <[protected]@gmail.com>
Date: Fri, Mar 20, 2009 at 12:30 PM
Subject: complain for two postpaid (no any responce f jaipur )
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Cc: [protected]@yahoomail.co.in


Dear @

I have taken two posatpaid connection of EXL 50, , but at the time taking new connection ur representative said me that both connection are exl 50 plan,
then i said first start my one no. on exl 50 plan after i take second connection, my first connection start in NJ199 plan, after 15 days it transfer to EXL 50 plan, after satisfied with first i said him to start my second connection in exl 50 plan but he has started in NJ199 plan, ..after i ask about then he told me after 15 days it will be converted into exl 50 plan . but till date it not converted,
for this i call ur toll free no. also n call ur representative also but ur representative dont piked my phon .i called him more than 30 times after i call on ur jaipur no[protected]/03/09)
next day i also call to[protected]/03/09 at 6:40 from[protected]there MR. Prasheel piked the phon and tell me call to postpaid deprtment at[protected].
i called that no ( 19/03/09 at 6:44 pm from[protected] Mr. Ashish piked the phone tell me server is down and disconnect the phon .
after i call to[protected]/03/09 at 6:49 from[protected]there MR. Prasheel told me that server is ok and gave to phon Mr.ashish but ashish dont gave me any reply and again disconnect the phon ..

so today i went to ur office for ragister a complain and make entry in visitors ragister at 6:15 PM, but i think its not checked out by senior .
and after lady sit there to ragister my complain, they said me plz contact ur representave first then
come here, without giving solution .

kindly suggest me what can i do, and how i get information for this that is converted or not ..
even i have deposited my first plan bill before 20 days in advance ..[protected]
First no. is [protected] (no problem )
Nitesh Kumar

Second no. : [protected] CIOU code : RJR110001 R.no.[protected] (problem )
Bhupesh Gothwal

i[censored] r not fullfillment ur commitment then why ur representative gave these commitment .
also u r not able to give me second connection then plz stop both connection for future .
i will go to ur office tomorrow for block both SIM and retun to ur department between 11:00 Pm - 1:00 Pm

i can surive but i think all ur consumer also facing these problems . plz do for them

Regards
Nitesh Kumar
Jaipur
[protected] this no .also postpaid and continue with me from 20 month with best service .
[protected]





--
Nitesh Tailor
Sr Ganga Nagar
Rajasthan
[protected]

My lifetime validity was supposed to expire on 30.03.09 at 23.59.59 hrs and I took due care to recharge with a Rs.150 top-up voucher. The amount got credited to my account immediately but it took a shocking 6 days to extend the validity! No, wait, the problem's still there, though the validity has been extended, the incoming or outgoing problem are still not attended. On 9.4.09 evening incoming facility got resumed but till today outgoing facility is barred.

I am really surprised to see the kind of inefficient customer care this company is having and I have come to know many of the users are facing some kind of problems or the other. If this is the way of service Reliance can provide, they MUST be barred from providing any kind of services to the people at all who are paying for their nonsense.