Reliance Communications Complaints & Reviews

i hav reliance number [protected].yesterday some sms pack got activated itself and charges were deducted for it.when i contacted cust care they said that I had replied to their msg to activte the service.hwevr the truth is that they didnt care to send me any msg b4 activating the service. i received msg only after the service was activated and charges already deducted.
the behaviour of the cust care rep was also very rude and till last she didnt believe me that i hav nt replied to activate any such service.
please look into the matter and refund the charges.
thanx

I bought Reliance CDMA mobile phone, 4 months back. From the day I bought, I lost nearly Rs.2000/- unnecessarily. I will explain in detail, so that the others can aware of that.
I am having Lifetime Card. Last month I recharged with Rs.799 voucher(unlimited free calls only for reliance). Then i want to change my plan to Lifetime Jaadu Pack, I asked the suggestion of Reliance Customer Care Executive, he said you can recharge right now. I asked about my Rs.799 Voucher, if i go with Life time Jaadu pack means, whether the Rs.799 voucher will be expired or continued. He said you can continue with that, so i recharded with Rs. 595 (life time jaadu pack). But i lost Rs.799/- without making any call, they simply said sorry it was a mistake. I asked to refund but they refused.
Now my call tarrifs cahged to STD 1 rs and Local 50paise. I again recharged with rs799/- in the same month, now im getting free calls to reliance, but for other than reliance the call tarrif has been revised as previous. I asked about this to one of the customer care, he said the same answer "sorry". He said if your special tarrifs is not there you will get the STD 1rs and Local 50ps.
If thery are really good customer care representatives means, they have to tell the hidden truths also na...Why these reliance customer care executives are behaving as a cheaters... I hate reliance...
Those who are havinh reliance please make a note of this incident...dont loose your valuable money as like me...

To,
Reliance Communication Services,
Mumbai
Date: - 29-March-2009.

Subject: - reminding about security money of WLL connection No.[protected].

Dear Sir,
This is to bring to your kind notice that on 29th May2007 I have surrender my Wll phone no.[protected]reliance communication services office Mirzapur-231001 (U.P.) to While surrendering the phone they assured me that within 60 days my security cheque which is Rs. 1000/- will be sent to my address. But after reminding many times regarding this I have not received my security money yet and since two years have been passed away and no action has been taken in this regard.
So, please take necessary action regarding this matter and return the security money as soon as possible.
Please note the same has been intimated to the Mahmoorganj Varanasi office.

Yours faithfully,
Annpurna Carpet Collection,
Mr.Saket Baranwal,
Industrial Estate,
Pathrahiya Road,
Mirzapur-231001(U.P.)
India
Mb. [protected]
email : - [protected]@hotmail.com

i made the payment of my home telephone bill on 31/3/2009 at 12:30 in the afternoon at hyderabad reliance webworld by credit card of my home number[protected], the receipt number is S[protected],
again in the evening my mom went to pay the bill as she didnt knew that i already paid it at 5 o'clock in the evening and the people there in patna kankarbagh web world took the same payment again under receipt number S[protected].
Now after calling again and again to the customer care there is no responce from the company, the only thing they say is that your excess amount will be adjusted in next month bill.

Mine complain is that this not about money it is about cheating with the customer, the payment system is an online process in which in minutes the amount get updated arround the globe, than how can an reliance emloyee after seeing on the system that the bill is paid again took the same payment.

kindlly take an appropriate action on it.

thanks and regards

rahul agarwal

Sir,
I was Reliance Mobile No. [protected], which is post paid connection. Due to my transfer from Delhi to Gorakhpur, I enquired about circle change of area from customer care executive. But the customer care executive says that you have not paid any amount for circle changing because your number is earmarked by the company which is seacret. Then I have changed my circle from Delhi to U.P. When, I have received my bill then I complaint to Costomer care (complaint reference no. 92794430 on 24/03/2009) to the Senior executive Mr. Shambhu Das. He said that, reliance communication execuitive from other internal department of the said communication industry will contact me with in three days. But no one was contacted me. Then I have contact with customer care supervisor namely Mr. Supria on 29/03/2009, about the complaint/matter. He said, after 24 hours, Sineor Executive will contact with me.
The aforesaid beaviour is bad. Therefore, I request you, that the above mentioned harrashment from Reliance Communication may be restricted and due to given by wrong information of customer care executive may be punished. And the amount of Rs. 275.72/- may be recovered from his salary as a punishment and my bill may be adjusted for Rs. 275.72/-.
An early action may be solicited please.
Yours faithfully,
AVDHESH KUMAR UPADHYAY,
MOBILE-[protected]

Sir/Madam,
It is intimated that the customer care executive has been given me wrong information about circle change. The customer care executive cheated me and damage me an amount of Rs. 275.75/- charges for circle change. He said to me that no charge will be collected from you due to industry has given you relaxation and earmarking your mobile number, not charging amount for circle change.

Therefore, I requested you that necessary action may kindly be taken against those customer care executive who give me wrong information for changing of circle. It is also intimated you that I have 995 plan which is no roaming facility. I also submit a complaint on 24/03/2009 to the Senior Executive namely Sh. Shambhu Das, who was saying that the senior head will contact you in between next three days. After, five days later, I have again request to Senior Executive namely Sh. Supriya on 29/03/2009 but the reponse not received from Company Side. The above behaviour shows bad relation with customers. So, kindly take action against the said company and my bill of Rs. 275.75/- may be remitted from those executive who gave wrong information to me as a punishment.

An early action is highly solicited plese.

Yours faithfully,
AVDHESH KUMAR UPADHYAY.
Mobile-[protected]

Subject Summary- Brought a Reliance Communication Data card worth 2499/- with offer of 2 months unlimited access free and also promise to get the data card returned if any major problem. Got bill for 1st month, suffering for last 3 weeks with disconnection and pathetic service even after continuous follow up. Now, after not willing to continue the connection, Reliance not even willing to return money the basic data card amount ( on return of the data card, that could not be used with any other provider)

Details of the Reliance Connection:
Name: Trideeb Das
Reliance Connection No : [protected]
Address : D-901, Shipra Krishna Vista, Indirapuram.
Contact No:[protected]

Case Against:
Reliance Communications ( Contact Person Datacard area manager : Abhishek Bhattacharjee- [protected])
and local delear
Reliance Web World Express,
Diadem Infocom, Amrapali Green Indirapuram, Ghaziabad (Phone: [protected])

Details:
I bought a Reliance Data card from Reliance Web World Express, Diadem Infocom, Amrapali Green Indirapuram, Ghaziabad (Phone: [protected]) on 2nd Feb ‘09.
It was with the offer of 2 months unlimited connection. The connection was activated after all the papers were submitted on 3rd Feb 09. It was also with a discussion that if there is any major problem because of connectivity or service, I would be returning the data card and connection.

Surprisingly, I got a call from Reliance in 2nd Week of March ‘09 that my connection would be disconnected as my payment is pending. I explained in detail about the offer and also about not receiving any bill.

In few days I received a bill in my mail box and at the same time my connection was disconnected. I contacted Reliance customer care, but no result.

12th March, I contacted the local Reliance Web in Amrapali Green Indirapuram. Mr. Amit picked up and noted the problem.

16th March, I contacted Deepak Yadav; the owner of the local Reliance Web in Amrapali Green Indirapuram. He replied that things will be taken care in a day.

On 17th March I contacted the local Reliance Web Amrapali Green Indirapuram again over phone. Mr. Rajesh picked up, noted my reliance number and shared that he will take care of it. Nothing happened.

On 18th March, I contacted Reliance Customer care, after long discussion; call was forwarded to Data Card division and after 1 hrs to total discussion; they just said to contact the local Reliance Web. Again, I contacted the local Reliance Web in Amrapali Green Indirapuram. Mr. Amit picked up; explained him again about the problem.

On 19th March evening, I personally dropped in to local Reliance Web in Amrapali Green Indirapuram; submitted a copy of my bill and explained the problem again; lady told me to give back a call by 12 pm next day. Call never came.

On 20th March evening, again dropped in to local Reliance Web in Amrapali Green Indirapuram; Mr. Rajesh available there told me that to come next day as they are about to close.

On 23th March contacted local Reliance Web in Amrapali Green Indirapuram asked about the status of the problem but had to explain the whole problem once again.

I sent a mail to [protected]@rcom.co.in with Subject : Faulty Bill Reliance No. : [protected] on 23rd March 09. SO far there is no response

On 24th March contacted local Reliance Web in Amrapali Green Indirapuram; the phoned got rolled to multiple person; at last when I insisted to talk with the owner, Deepak Yadav promised to take care of it and update me next day.

On 25th March, Deepak Yadav called me up and updated that a case is been created to Reliance and I will be updated in next 72 hrs.

26th March, I was called from Reliance Mumbai and updated that during the period when I took the data card, the offer of 2 month free access of removed for few days; asked me to contact local Reliance Web and short out the things locally because of the false promise. Evening I called up again to Deepak and updated him that I was to pay the monthly bill but return the data card as I am not interested to retain the connection.

28th March, I visited local Reliance Web in Amrapali Green Indirapuram to return the card and close the connection; they refused to get the data card back and return the money for data card.

It was a PATHATIC and HORRIBLE EXPERIENCE WITH RELIACCE. Worst part was NO ONE WAS WILLING TO DO ANYTHING, STARTING WITH CUSTOMER CARE TO LOCAL RELIANCE WEB IN INDIRAPURAM. It was with sarcastic opinion that you already paid for the data card and connection now you have to continue as you can’t even shift to another mobile operator using the same data card.

For me it was not just matter of the 2500/- I paid for the card; it is AGAINST THE PATHATIC SERVICE AND THE OPEN CHEATTING THAT IS BEEN DONE. Now even not willing to return the basic amount of the data card that I could not even use with another telecom provider.

Sir,

1. I am paying excessive bills despite not making calls for availing services which are not required. There is no response from Reliance communications despite repeated requests for canceling the services.

2. I have requested for DND (Do Not Disturb) to be implemented on my cell about six months back. However, Reliance has given my number to various advertising companies which repeatedly infringe my privacy. It is really offending when you are in a meeting or doing some crucial work and an unwated call or SMS disturbs you.

Please take some strict action against such erring company. Also, India Today Book club has gone overboard which sends SMS after SMS despite DND. Their number is[protected]. Can I lodge an FIR against them for harassing me?

Regards
PS Raghuvanshi

Sir,
I have paid my Reliance mobile bill on 29.01.2009 at Reliance authorised collection agent M/s.Maximus Financials, R.P.Road, Secunderabad. I have paid Rs.1403/- ( One thousand four hundred and three ) cash and they had given me the cash receipt. After 10 days my mobile was disconnected then I contacted customer care they have replied your payment was rejected. I covey them i have paid cash not cheque, how is it possible cash payment will be rejected. I requested them to clear my problem, they told me that is not our duty. Then i contacted Maximus financials, they told me we will clear the problem. Till today they have not taken any intiation. Several times i contacted them some times they are replying some times even they are not answering my call also. I have paid Rs.1400 again for my mobile activation and paid another bill also. In the bills they are charging late payment charges. They are sending every month bills i am paying the bills, but they are not settling the above issue. Please do the needful.
thanking you sir,
My Mobile No.[protected]

Dear Sir,

This is reg. Data card Internet connection from Reliance ([protected]), which has been running since last two months. This mail is being written as even in the first month of the services from Reliance had been discontinued citing the reason of non payment even though I did not receive any bill from the Reliance. In last month when I contacted your executives that my services are not running, they promptly replied that your bill stands due and your services has been disconnected. In this situation I requested them to provide the copy of the bill and as soon as I received the bill, I made the payment and requested the executives to restate my services and they took three days to start the services and that too after my gruesome several reminders to them (your executives).
And same story is being repeated in current month as the connection is discontinued without any prior intimation. Now this to bring in your kind notice that the data card internet services I am using from your company, is being used by me for official purposes as service is not available from your side my work is hindering a lot.
I would like to request you to look in to the said matter so that it should not repeat again in future.

Dear Sir,

My name is Rajesh Veggalam from hyderabad. I have contacted one of the Broadband executive for the connection and submitted my documents for verification (credit card bill, driving licence, 2 photographs- all photo copies). I have given a cheque for rupees 500/- in favour of Reliance RCIL Limited with the cheque no 239001 from SBI account dated 12th January 2009. After couple of days the installation people came and said that there is a technical problem from their end and could not give the connection now. Again after two days they came back stating that the connection could not setup so they would return my amount in 45 days maximum period as the cheque as to return from Mumbai. Its been more than three months now and there is no reply.

Hope you do the needful in getting back the payment which i have paid to them and see to it they won't repeat such delays and give wrong commitments from their end.

Thanks you.

Sincerely,

Rajesh Veggalam
Address:
#11-9-78/2, Road no: 2
Laxminagar, Kothapet,
Dilsukhnagar, Hyderabad- 70
Phone: [protected]

[protected]

In Nagpur, at a rooftop, the reliance mobile tower is being erected ILLEGALLY without obtaining permission from the local municipal corporation/body.. Moreover, it is being erected on a house which has MANY cracks over its face.. AND ALSO, no NOC has been obtained from any of the neighbourers. A police complaint has also been filed and this matter has also been reported to Reliance company's Nagpur office and also Pune office, as all the neighbours are against the same activity.. But no action has so far been taken by anybody to stop illegal erection work.. Pls advise remedy

I am customer of reliance communication and my number is [protected].I am regularly using the tariff voucher of Rs.799 which facilitates free STD reliance to reliance calls for 24 hrs.I had recently recharged this tariff voucher on 21st of March 2009.I had bought the cell on March 2007 which provided two years validity.From last four -five days i was getting calls from reliance advertising their validity recharge of Rs.97 which would provide lifetime validity.I had used this validity recharge on 27th March 2009.From then onwards my tariff of Rs.799 has been deactivated.When i called the customer care they told me that after lifetime recharge all other tariffs gets deactivated.They haven't informed me about this inspite of making several call before.
I want my tariff voucher to be reactivated as it was not my fault.
Kindly see to my problem as soon as possible.

Sir,
I wish if you can look into billing and cancleation and billing processes of this company. I think there is some seriouse flaws by which consumer are cheated all over India. Simply customer should be charged on the basis of how many days services are used and there can not be any restriction on cancelliation, just like bank charges there interest, specilly when services are expensavi (Rs 1500 per month), if some one has issues like billing date and installation date etc. than on final cancellation only they should be charged untill cancellation not as per billing cycle, and why you need 15 days prior notice for cancellation I do not know? Please go through following complain and rhat might help you to understand situvarion more better.
Sincerely,
Bhayani J S

Sir,

This is regarding my Broad Band last bill and my account [protected].
I am surprised to receive this bill as I have already instructed to you for cancellation request 91264186.
I am disappointed with your system as it looks like you are playing tricks, because I am going out of country and for the reason I have informed you much in advance, I have canceled it on 9th March and your billing date is 23rd why would you bill me? if you have not disconnected it that is your problem?

I have used your services from 10th June till 10th March which is cancellation date and I have paid to you accordingly, I do not understand any thing like billing date and billing cycle etc.Even though billing cycle is different why you billed me after cancellations request? as per your policy I have informed you 15 days prior to Billing date?

Sincerely,
Bhayani J S

I also have 2 complaints which I posted sometime back. I think the people sitting there are shameless thick skinned fellows who feel that let the customers go to hell with their complaints our job is just to collect money. Have you all ever seen this kind of grave attitude with any other people. If it had been their money, they would take maximum care and see that they don't spend any money unnecessarily but now it is others' money only know. All the customers are minting money and they are having money tree so they can spend their money worthlessly by taking all kinds of connections from Reliance.

Having this many unresolved customer complaints and still asking the customers to pay the amounts and torturing them by calling up during their prime time through their collection agents will this attitude change or will they go to any further inhuman extent? If this kind of their attitude continues, I really pity their family members, they will show only this kind of attitude to even their family members.

Hi,
I have Post-paid connection of reliance, I have been using this connection more than one year and never being any defaulter. Last two week, I was out of station so I delayed to submit the bill. When I returned I all my services was bared. I submitted the bill as soon as possible and it has been passed more than a week still the services are suspended. I really got frustrated talking with reliance and running around reliance web world. This number is very important for me.
Please somebody help me what should I do, firstly I want to resume my services and secondly I want take action against Reliance Web World people because they are real culprit. These people not entertaining me properly.
My Name: Sanjeev
Reliance Web World Address: RELIANCE WEBWORLD EXPRESS, Old Sangvi, [censored]ole Market, Pune -27
-Sanjeev

i had recharged atrariff voucher with cost Rs 249/ in my RIM no. [protected].But costmer care officers says you did not recharge any tariff voucher.
but sir i have confermation messege in my inbox.
so i requsted to u plz solve my problem

Dear Team,

I have applied for the PF claims in the nonth of sep 2008, but till now i am not get any response .

Please help me on this.

Johnson.A

though i hav sufficient balance in my account i often face problems in sending messages.some times initially my cellphone window displays msg not sent, resend? when i do resend the problem repeats, later after some time the messages get re sent for the times i resent but my cellphone displayed not sent thus reducing my balance by that much amount.when contacted with the customer care i am being told shamelessly that the problem will continue for another week and the executive advices me like "sabr ka fal meetha hota hai sabr kijiye".

I have Purchased GSM No.[protected], the no is not still activated the sim is showing ERROR 40'H, ME. I have contacted the Customer Care & Web World from where i purchased but there is no satisfactory response. Please Help Me Out.
Thanks!!!