Reliance Communications Complaints & Reviews

Subject Summary- Brought a Reliance Communication Data card worth 2499/- with offer of 2 months unlimited access free and also promise to get the data card returned if any major problem. Got bill for 1st month, suffering for last 3 weeks with disconnection and pathetic service even after continuous follow up. Now, after not willing to continue the connection, Reliance not even willing to return money the basic data card amount ( on return of the data card, that could not be used with any other provider)

Details of the Reliance Connection:
Name: Trideeb Das
Reliance Connection No : [protected]
Address : D-901, Shipra Krishna Vista, Indirapuram.
Contact No:[protected]

Case Against:
Reliance Communications ( Contact Person Datacard area manager : Abhishek Bhattacharjee- [protected])
and local delear
Reliance Web World Express,
Diadem Infocom, Amrapali Green Indirapuram, Ghaziabad (Phone: [protected])

Details:
I bought a Reliance Data card from Reliance Web World Express, Diadem Infocom, Amrapali Green Indirapuram, Ghaziabad (Phone: [protected]) on 2nd Feb ‘09.
It was with the offer of 2 months unlimited connection. The connection was activated after all the papers were submitted on 3rd Feb 09. It was also with a discussion that if there is any major problem because of connectivity or service, I would be returning the data card and connection.

Surprisingly, I got a call from Reliance in 2nd Week of March ‘09 that my connection would be disconnected as my payment is pending. I explained in detail about the offer and also about not receiving any bill.

In few days I received a bill in my mail box and at the same time my connection was disconnected. I contacted Reliance customer care, but no result.

12th March, I contacted the local Reliance Web in Amrapali Green Indirapuram. Mr. Amit picked up and noted the problem.

16th March, I contacted Deepak Yadav; the owner of the local Reliance Web in Amrapali Green Indirapuram. He replied that things will be taken care in a day.

On 17th March I contacted the local Reliance Web Amrapali Green Indirapuram again over phone. Mr. Rajesh picked up, noted my reliance number and shared that he will take care of it. Nothing happened.

On 18th March, I contacted Reliance Customer care, after long discussion; call was forwarded to Data Card division and after 1 hrs to total discussion; they just said to contact the local Reliance Web. Again, I contacted the local Reliance Web in Amrapali Green Indirapuram. Mr. Amit picked up; explained him again about the problem.

On 19th March evening, I personally dropped in to local Reliance Web in Amrapali Green Indirapuram; submitted a copy of my bill and explained the problem again; lady told me to give back a call by 12 pm next day. Call never came.

On 20th March evening, again dropped in to local Reliance Web in Amrapali Green Indirapuram; Mr. Rajesh available there told me that to come next day as they are about to close.

On 23th March contacted local Reliance Web in Amrapali Green Indirapuram asked about the status of the problem but had to explain the whole problem once again.

I sent a mail to [protected]@rcom.co.in with Subject : Faulty Bill Reliance No. : [protected] on 23rd March 09. SO far there is no response

On 24th March contacted local Reliance Web in Amrapali Green Indirapuram; the phoned got rolled to multiple person; at last when I insisted to talk with the owner, Deepak Yadav promised to take care of it and update me next day.

On 25th March, Deepak Yadav called me up and updated that a case is been created to Reliance and I will be updated in next 72 hrs.

26th March, I was called from Reliance Mumbai and updated that during the period when I took the data card, the offer of 2 month free access of removed for few days; asked me to contact local Reliance Web and short out the things locally because of the false promise. Evening I called up again to Deepak and updated him that I was to pay the monthly bill but return the data card as I am not interested to retain the connection.

28th March, I visited local Reliance Web in Amrapali Green Indirapuram to return the card and close the connection; they refused to get the data card back and return the money for data card.

It was a PATHATIC and HORRIBLE EXPERIENCE WITH RELIACCE. Worst part was NO ONE WAS WILLING TO DO ANYTHING, STARTING WITH CUSTOMER CARE TO LOCAL RELIANCE WEB IN INDIRAPURAM. It was with sarcastic opinion that you already paid for the data card and connection now you have to continue as you can’t even shift to another mobile operator using the same data card.

For me it was not just matter of the 2500/- I paid for the card; it is AGAINST THE PATHATIC SERVICE AND THE OPEN CHEATTING THAT IS BEEN DONE. Now even not willing to return the basic amount of the data card that I could not even use with another telecom provider.

Sir,

1. I am paying excessive bills despite not making calls for availing services which are not required. There is no response from Reliance communications despite repeated requests for canceling the services.

2. I have requested for DND (Do Not Disturb) to be implemented on my cell about six months back. However, Reliance has given my number to various advertising companies which repeatedly infringe my privacy. It is really offending when you are in a meeting or doing some crucial work and an unwated call or SMS disturbs you.

Please take some strict action against such erring company. Also, India Today Book club has gone overboard which sends SMS after SMS despite DND. Their number is[protected]. Can I lodge an FIR against them for harassing me?

Regards
PS Raghuvanshi

Sir,
I have paid my Reliance mobile bill on 29.01.2009 at Reliance authorised collection agent M/s.Maximus Financials, R.P.Road, Secunderabad. I have paid Rs.1403/- ( One thousand four hundred and three ) cash and they had given me the cash receipt. After 10 days my mobile was disconnected then I contacted customer care they have replied your payment was rejected. I covey them i have paid cash not cheque, how is it possible cash payment will be rejected. I requested them to clear my problem, they told me that is not our duty. Then i contacted Maximus financials, they told me we will clear the problem. Till today they have not taken any intiation. Several times i contacted them some times they are replying some times even they are not answering my call also. I have paid Rs.1400 again for my mobile activation and paid another bill also. In the bills they are charging late payment charges. They are sending every month bills i am paying the bills, but they are not settling the above issue. Please do the needful.
thanking you sir,
My Mobile No.[protected]

Dear Sir,

This is reg. Data card Internet connection from Reliance ([protected]), which has been running since last two months. This mail is being written as even in the first month of the services from Reliance had been discontinued citing the reason of non payment even though I did not receive any bill from the Reliance. In last month when I contacted your executives that my services are not running, they promptly replied that your bill stands due and your services has been disconnected. In this situation I requested them to provide the copy of the bill and as soon as I received the bill, I made the payment and requested the executives to restate my services and they took three days to start the services and that too after my gruesome several reminders to them (your executives).
And same story is being repeated in current month as the connection is discontinued without any prior intimation. Now this to bring in your kind notice that the data card internet services I am using from your company, is being used by me for official purposes as service is not available from your side my work is hindering a lot.
I would like to request you to look in to the said matter so that it should not repeat again in future.

Dear Sir,

My name is Rajesh Veggalam from hyderabad. I have contacted one of the Broadband executive for the connection and submitted my documents for verification (credit card bill, driving licence, 2 photographs- all photo copies). I have given a cheque for rupees 500/- in favour of Reliance RCIL Limited with the cheque no 239001 from SBI account dated 12th January 2009. After couple of days the installation people came and said that there is a technical problem from their end and could not give the connection now. Again after two days they came back stating that the connection could not setup so they would return my amount in 45 days maximum period as the cheque as to return from Mumbai. Its been more than three months now and there is no reply.

Hope you do the needful in getting back the payment which i have paid to them and see to it they won't repeat such delays and give wrong commitments from their end.

Thanks you.

Sincerely,

Rajesh Veggalam
Address:
#11-9-78/2, Road no: 2
Laxminagar, Kothapet,
Dilsukhnagar, Hyderabad- 70
Phone: [protected]

[protected]

In Nagpur, at a rooftop, the reliance mobile tower is being erected ILLEGALLY without obtaining permission from the local municipal corporation/body.. Moreover, it is being erected on a house which has MANY cracks over its face.. AND ALSO, no NOC has been obtained from any of the neighbourers. A police complaint has also been filed and this matter has also been reported to Reliance company's Nagpur office and also Pune office, as all the neighbours are against the same activity.. But no action has so far been taken by anybody to stop illegal erection work.. Pls advise remedy

I am customer of reliance communication and my number is [protected].I am regularly using the tariff voucher of Rs.799 which facilitates free STD reliance to reliance calls for 24 hrs.I had recently recharged this tariff voucher on 21st of March 2009.I had bought the cell on March 2007 which provided two years validity.From last four -five days i was getting calls from reliance advertising their validity recharge of Rs.97 which would provide lifetime validity.I had used this validity recharge on 27th March 2009.From then onwards my tariff of Rs.799 has been deactivated.When i called the customer care they told me that after lifetime recharge all other tariffs gets deactivated.They haven't informed me about this inspite of making several call before.
I want my tariff voucher to be reactivated as it was not my fault.
Kindly see to my problem as soon as possible.

Sir,
I wish if you can look into billing and cancleation and billing processes of this company. I think there is some seriouse flaws by which consumer are cheated all over India. Simply customer should be charged on the basis of how many days services are used and there can not be any restriction on cancelliation, just like bank charges there interest, specilly when services are expensavi (Rs 1500 per month), if some one has issues like billing date and installation date etc. than on final cancellation only they should be charged untill cancellation not as per billing cycle, and why you need 15 days prior notice for cancellation I do not know? Please go through following complain and rhat might help you to understand situvarion more better.
Sincerely,
Bhayani J S

Sir,

This is regarding my Broad Band last bill and my account [protected].
I am surprised to receive this bill as I have already instructed to you for cancellation request 91264186.
I am disappointed with your system as it looks like you are playing tricks, because I am going out of country and for the reason I have informed you much in advance, I have canceled it on 9th March and your billing date is 23rd why would you bill me? if you have not disconnected it that is your problem?

I have used your services from 10th June till 10th March which is cancellation date and I have paid to you accordingly, I do not understand any thing like billing date and billing cycle etc.Even though billing cycle is different why you billed me after cancellations request? as per your policy I have informed you 15 days prior to Billing date?

Sincerely,
Bhayani J S

I also have 2 complaints which I posted sometime back. I think the people sitting there are shameless thick skinned fellows who feel that let the customers go to hell with their complaints our job is just to collect money. Have you all ever seen this kind of grave attitude with any other people. If it had been their money, they would take maximum care and see that they don't spend any money unnecessarily but now it is others' money only know. All the customers are minting money and they are having money tree so they can spend their money worthlessly by taking all kinds of connections from Reliance.

Having this many unresolved customer complaints and still asking the customers to pay the amounts and torturing them by calling up during their prime time through their collection agents will this attitude change or will they go to any further inhuman extent? If this kind of their attitude continues, I really pity their family members, they will show only this kind of attitude to even their family members.

Hi,
I have Post-paid connection of reliance, I have been using this connection more than one year and never being any defaulter. Last two week, I was out of station so I delayed to submit the bill. When I returned I all my services was bared. I submitted the bill as soon as possible and it has been passed more than a week still the services are suspended. I really got frustrated talking with reliance and running around reliance web world. This number is very important for me.
Please somebody help me what should I do, firstly I want to resume my services and secondly I want take action against Reliance Web World people because they are real culprit. These people not entertaining me properly.
My Name: Sanjeev
Reliance Web World Address: RELIANCE WEBWORLD EXPRESS, Old Sangvi, [censored]ole Market, Pune -27
-Sanjeev

i had recharged atrariff voucher with cost Rs 249/ in my RIM no. [protected].But costmer care officers says you did not recharge any tariff voucher.
but sir i have confermation messege in my inbox.
so i requsted to u plz solve my problem

Dear Team,

I have applied for the PF claims in the nonth of sep 2008, but till now i am not get any response .

Please help me on this.

Johnson.A

though i hav sufficient balance in my account i often face problems in sending messages.some times initially my cellphone window displays msg not sent, resend? when i do resend the problem repeats, later after some time the messages get re sent for the times i resent but my cellphone displayed not sent thus reducing my balance by that much amount.when contacted with the customer care i am being told shamelessly that the problem will continue for another week and the executive advices me like "sabr ka fal meetha hota hai sabr kijiye".

I have Purchased GSM No.[protected], the no is not still activated the sim is showing ERROR 40'H, ME. I have contacted the Customer Care & Web World from where i purchased but there is no satisfactory response. Please Help Me Out.
Thanks!!!

Hi,

I purchased a reliance post paid connection which comes with a mobile in May-2008, Gurgaon.I was told that there would be 1 year guarantee on the mobile from the purchase date.

As I am facing some problems with the phone, I contacted that vendor who told me to go to the Service center of the mobile's company.

There they rejected my plea to repair the mobile since its manufacture date was of May, 2007 and they repair only those mobiles whoses purchase date or Manufacturing date expires, whichever is earlier.

They may be right on their part, but my question is, Where did I go wrong ? I was never told this that the guarantee starts from the manufacturing date and not the purchase date.

Not the Vendor who has sold me the product is not lifting my phone and I even doubt that he is absconding.And reliance executives are not able Willing to help me on this.

My concern is that, Can anyone in India, just getup from anywhere and sell reliance mobiles.No authenticity of the same is available for them.

I am not willing to pay this months reliance bill since I have not used it from past one month and this is truly ridiculous.
It's like the same in movies.I am facing the' Gunda Raaj' of these guys and I am helpless on the same.
And on the contrary, they are advising me to buy a new mobile in less that one year !!! How ridiculous is that.

I am not sure if I will be helped or not.But this just one try I can make so that I donot have any regrets in the future.

Thank you.

Regards Akash Joshi

Sir I have been using Reliance no [protected] since long. Now have purchased new blackberry handset and given request to transfer my existing number to new handset on[protected].30 PM. They have promissed me to activate the number within 1hour. Since then my number is not working and after regular follow up with them there is no responce till date. After regulao follow up with their executive Mr. Sandeep Kumar ([protected]) and his superior Gautam Kumar ([protected]) now they are giving me reason that my number was mistakenly terminated by them. Beeing dirctor of one of IT company and this number is given to n number of Indian and overseas client such a silly mistake and non cooperation from Reliance has put me in huge loss. As I'm traveling no alternative number is available and this has put my important deals on hold. Today also they have not asured me anything. So kindly look into the matter as early as possiable. Feel free to contact me on my temporary no [protected].
Regards,
Abhay Kimmatkar

Dear sir,
myself Daljeet Singh, cell no. [protected] is an subscriber of reliance postpaid connection. As I had paid my all the due bills on time even though they had barred my outgoing calls without even confirming me, I had requested to their executives many times but no satisfactory answer i got as far. The main concern in billing is over charges of some facilities which i had requested earlier for deactivation of those services.so plz sort out my problem as soon as possible...



thans & regards
Daljeet singh
cell no. [protected]

there was a promotional scheme before launch of reliance broadband plus where with purchase of new connection (for Rs 3500), two months o[censored]sage will be free. i showed interest in this scheme and booked an order. i had a confirmation call from mumbai call center for the same . two days later Tiruppur (my city) reliance office gives me a call stating the confirmation of the order and proposed delivery within two days. then there executive cam and gave me the demo but the twist is that he told me that this is a regular connection not under the promotional scheme.

dear sir i have a postpaid connection of reliance cdma([protected]) in up east, kanpur . it was a prepaid connection before 3 months & i have converted it now in postpaid.after conversion, i have taken plan for for rs.199 for free unlimited calls in all over up. we have already selected an another plan of free sms for rs.60 per 1000sms... and they have given us an another plan of rs100 for 300mins. free for other phones in east up...& i have diposted rs 500/-security money and last three month my bill is never cross the limit of rs500/-.but after activation of postpaid connection, the co. (reliance) is always warning me that my billing is exceeding the limit & it will be suspended if i could not deposit Rs.500?400 Extra...
before a week they always de-activate my connection when i ask for billl then they said that my bill will be generated after 5 th day of every month...and further they added that till i not deposit some amount to them, , they will continue the de-activation of out-going on my phone...
i requeted them that our billing amount is not so high, , so plz do not de- activate your services...
every time when generate our bill, , , , , it is proved that our biling amount is not exceeding the credit limit of rs.500/-
Instead of all that we are facing the deactivation every month without any failure for near about 10 daysss... so plz tell us what next step to take...

SUB: Overcharging of monthly Internet Bill

Resp Sir,
With due respect, I want to bring my issue to your kind attention that I am a loyal customer of Reliance Infocom from last 3 years, and during this period I have paid all my bill on or before time, sometimes with advance amount.

I am using Reliance’s Data Card (ZTE, no [protected]) for internet purpose alone from last 3 years. The plan I enrolled for was RS1500 (Prior to taxes) per month with up to 128KBPS speed limit. With the taxes and all the bill comes out to be close to 1800 (@12.5 service tax+1% cess) .

My first Big Issue is that from April 2008 Reliance has introduced a new scheme of RS700 for PUNJAB region alone and the existing plan, that I was using was closed ie. Rs1500 plan. But they kept on charging me Rs1500 instead of charging Rs700 per month as the Rs1500 plan does not exists anymore.
So I end up paying Rs 1500 per month till October until I heard from one of my friend about this new plan of Rs700 in September 2008 and I requested them to change my plan. I used to deposit my bill at the reliance center in Mohali, but they never told me about the plan change or any other information. Neither I did not get any sms or call or mail from Reliance about the new plan so that I could request for the change of the plan. There was no communication from them at all.
As a matter of fact Why my plan was not shifted to the new plan when the Rs1500 plan was abolished for Punjab region and I kept on paying for the plan that does not even exists.

Not only this, I have paid Rs2500 on one occasion for which I never got any satisfactory answer from them. I have filed a complaint in their concerned department under complaint number 78552660 on oct23, 2008 and again on NOV 26th 4:20 PM under complaint no 81387385 for refund or Free service in return to the over charging of the Bill. But they refused to do any favor to me and turned down my request.

I am now sorting the following compensation from them with the detailed calculations here under.


April- Oct = 7 Months

Orignal biills I paid per month (Wihout Taxes)=1500*7=10500
Modified Bill = 700*7= 4900
=============================================
Net Extra paid Before Taxes =5600
=============================================

Taxes on Orignal Bill @12.5 as service tax+1% Edu cess (Basis->1500/Month) = 202*7=1417
Taxes that I WOULD have paid if I had modified plan (Basisc->700/Month) = 94.5*7= 661.5
=====================================================================
NET EXTRA Taxes Paid =755.5
=====================================================================


Total Claimed Amount Till From April To October= 5600+755= RS 6355.5

So I want Reliance Infocom to provide me RS 6335.5 PLUS compensation for harassment faced due to no action taken by them on my issue PLUES bank interest rate on the above said amount for the above said time period. Amount in the form of CASH or Give me FREE services to the amount equal to claimed amount

I claim for a total of Rs 18, 000 From Reliance Infocom

My contact No is [protected]
My Reliance Data card No is [protected]

Address
Ravinder Singh
#811/4 Mundi Khara
PO Kharar Distt Mohali
Pin 140301Punjab