Reliance Communications Complaints & Reviews

Respected Sir/Madam,
I had recharged my smart connection number ([protected]), with Rs.303, recharge coupon on 25th jan 2009. Till now i am unable to surf internet. I had complained for to smart customer care on 6th feb, but still i am unable to even connect my handset to internet. It is a 30 days package and already i had lost my 20 days free of cost.
Please Help Me, , , , , ,

Dear Sir/ Madam,
I was using post paid number [protected] for almost 4-5 years at Patna. Last year I moved to Chennai and on 12-may-2008 I surrendered my connection at your Anna Nagar West Branch after paying the outstanding till date.
Earlier on 12th of April 2008, I had called up at your customer care toll free number to terminate my number but the same was not done till 12 th of May and i was advised to visit to your web world and pay the final bill and get the connection terminated. I visited your Anna Nagar Branch, Chennai at around 5 pm on 12th May 2008, the final bill was generated by your Web World staff which I paid and a receipt for termination was given to me. I had destroyed my sim card on at the same moment in front of the web world staff.
Now, almost after 9 months, your web world staff at Patna has started sending collection agents at my Patna home to pay the bill amount against my cell number.
Fortunately, I still have the receipt of the termination request that was given to me by the Web World on 12th May 2008. Now when I called up at your customer care help center to resolve my issue then they are not able to solve my problem. I have given them all them all the details but still the issue is unresolved.
The details on the receipt that I have are:
WOTC/WW ref number : 66943472
The CAF number is [protected]
WOTC/WW code: [protected]
The receipt is duly stamped and signed by your web world executive dated[protected]. Request you to resolve the issue without any further delay. Also request you not to advise me to go to the nearest web world and get it resolved. Going to web world is not easy for me as I am very busy. Please advise your Patna web world not to send collection agent to harass my family members.


Thanking you
with Regards

Somya Sukumar
Cell: [protected]

From last 20 days there is very poor network or no network problem with RELIANCE GSM
While in mobile it display full network, but at moment during dialing neither net- work appear nor communication done. An also no network in house and some part of city...

Due to this neither incoming nor out going call is possible. If any ways it gets connect call is disconnect during call due to no network. Sometimes caller say something but listener unable to listen hte voice clear

Dear Sir / Madam,

I Mr. Prashant Waghole wish to inform you that I have purchased Reliance GSM card on 31st Jan.09 from Ideal Communication which is located in Kalwa Naka, Shivaji Chowk, Kalwa (W), Thane – 400605.

At the time of purchase of this GSM card the above said dealer told me that you will gate talk time of Rs.10 every day till 90 days & your card will be activated in 48 hours & accordingly you will gate message of activation.

On 4th Feb.09 at 3.16 pm, I got the message and I made first call to start my validity as stated in message but from 2nd day i.e.5th Feb.09 I am not getting talk time of Rs.10 as stated by dealer at the time of purchase of card, I inform the above said dealer about this problem he said he will look in to matter and will gate this problem solved and I also spoken with reliance customer care but still I am not getting talk time. I have contact the above dealer 4 to 5 times and sent mail 2 times on [protected]@relianceada.com but not getting any reply.

My mobile number is [protected], I request you to kindly look in to the matter as early as possible.

Thanking you

Yours Truly,

Prashant Waghole

Dear sir

i am regularly paying the bills, but reliance has got regularly practicing every 3 months they dont send
bills and they add in the next bill which shows suddenly twice the amount, your customer service persons
after taking complaints they dont honour the your clients problem . recently during the month october
somebody came to my house when i am leaving to station and demanding to pay the money i told him
that i didnot reced the bill, asked himto bring the duplicate bill and take the money. since i was in hurry
to go to station. when i returned i noticed my line got disconnected is this the way you treat your clients

i am sorry to say that after disconected the line why still bills are coming? even today i am willing to
pay whatever if any bill pending before disconnection takes place. Mydeposit amount Rs.1000/- with you.

Hi friends.
i m a postpaid customer of reliance gsm in assam region...and i feel reliance give a worst network in this region...even in guwahati..they gives poor quality service, ...
i hv a 440 plan of reliance...but they cut my charges to call to reliance gsm number...
i complaints several times but no action has been taken by the company..
i think reliance is very bad in assam and NE.

Respected Sir/Madam,
I am a user of smart gsm service for almost 3 years. My number is [protected] and i live in Kolkata.
Although i have not applied for any services but my balance is getting deducted by almost Rs.100. The customer care officials are not giving proper response to my complaints and they say that their system reflects that i have applied for the services due to which my balance is deducted constantly.They deny the fact that there can be a problem in the system. I have never applied for any service which is provided to me being a smart number holder.
Kindly look into the matter.
Thanking you,
Ankita Somani

I Am Mahadev Shinde.I am take the connection of Reliance Broadband Network of Three Days Ago.I am now Facing The some Problem.
My Problem is Any internet Page Not opened & reliance broadband page Also not opened.My Login id is[protected].
Please early soul the my problem.please early send the engineer on this adderess-Sundrai Niwas, Chandrabhaga Park, Chandannagar Kharadi Road Pune-411014
My contact number is [protected].
please early give the Reply...

Sir,
I m using reliance cdma prepaid mobile since last 4 and 1/2 years. My mobile no is [protected].
I m resident of Bikaner, Rajasthan.

Very recently I got my mobile recharged with Rs. 799 STV for all India R to R free calling, and then I recharged Rs. 45 STV for all India Rs. 1 STD calling. After doing so my Rs. 799 STV got expired. I was not knowing that only 1 STV can be applied at one time. I complained the same matter to Reliance Web World, Rani Bazar, Bikaner, Rajasthan to Mr. Manish but he reacted very rudely to my complaint and shown his negative attitude by denying to do anything.

Reliance sends many messages every now and then for making friends, downloading ringtones and many more unwanted messages. But they never send informative messages which could be beneficial for theie customer like me.

The consequence of all the matter is that i lost my 799 rupees without any benifit.I m very discontent with the way the company made me fool and the behaviour of their Reliance India Web World's agent.

Sir, I will be greatful to you if any compensation will be made for the money I lost and the insult I faced.

Thank you


NITESH KUMAR
MT SECTION,
INDIAN AIR FORCE
WELL ROAD
BIKANER
RAJASTHAN

Mob. No. [protected]

I have bought GSM sim card from one of the relience offices in Nigdi Pradhikaran area.
At first they advertised that sim card is of Rs.25 and you will get Rs.850 worth of talktime.
But after booking the sim card they increased the price by Rs.50. I paid that amount and also submitted
light bill xerox and licence xerox as the address proof and identity proof. Then the sim card was activated.
After 2 to 3 days the sim card was barred on account of not submitting the documents.
When I contacted the same Relience office they said that you have to fill the form again.
When I asked them to give me the form they said that forms are finished and you have to get them from
anywhere else in the market.
Now I am not getting the form from anywhere and my sim card is still blocked. My Relience GSM number
is [protected] which is blocked. My another contact number is [protected]

I have complained with Reliance customer care about my problem but no respnse is given to me yet.i am not able to sending the sms onto the Reliance own network from my Reliance Mobile.If the Relinace's own network is so bad that the sms send by one Reliance Mobile is not being delivered to another reliance mobile so i am amazed that how Reliance is claiming to be the India's No1 Network.I hope My problem will be resolved if not then i will have to disconnect my all Reliance numbers

I am facing a peculiar problem that in our office building since last 3 days we are not able to get connected to any outside number outgoing/incoming and hence we are facing a very accute problem. As we are working in The Telegraph a leading newspaper no one is able to get in touch with us .SO PLEASE TAKE CARE OF THIS AS SOON AS POSSIBLE.

THE TELEGRAPH
Jupitara Palace, 3rd floor
ABC bus stop,
Guwahati 5, Assam

I am a subscriber of Reliance Post Paid connection no [protected], which i purchased a week before.

I have submitted Post paid bill of Relaince Broadnet & Landline as an address proof + my driving license as Identity proof.

Now, after a week my connection is not working as my address is not verified.

what you want ? Should i take a leave and stay back home for a week to verify that i'm residing over there ?

Dont you ppl trust on the person who verified my address previously for reliance, when i have taken internet and landline connection ?

Come at my timings from 6 PM to 8 AM, i'll be there.

I've taken this reliance number for my business purpose, and i am suffering coz of your stupidity.

My alternative no is [protected], call me and then send someone for address verification, n for God sake start my connection, else i'll not pay the bill for this month.

Manish Saxena
Lucknow
[protected]
[protected]

Recently i have taken data card connectivity from Reliance netconnect i.e on 28-01-09.

Itz got activited after 4 working day and it is worked only for 1day after that till now i ahven't get the signals and tht data card is also not decting in my laptop.
i have checked with 5 to 6 laptos the same problem i have faced.later i had given it to servicing center and they said itz working fine.But still i'm facing the same problem.

For this data card i have paid 2800 which is not usefull at all.

The custmour care ppl, they r not responding proplerlly to solve my problem..thy r behaving like thay r working for a low class "C" grade company...

taking tthis kind of connection is now use form RELIANCE...

Hell with Reliance ...

Hello,
I was using a Reliance Wimax connection while I was in Bangalore working for The New Indian Express as a Sub Editor/ Reporter. I bought a Reliance Wimax connection sometime around January 2008 and the connection worked perfectly fine. Around October I had to move to CG for my marriage and so I had to get the connection taken out. So towards October end, I spoke to my dealer, not knowing how to get it disconnected, and she said it can be taken care of and gave me a number to call on. I called that Bangalore customer care number and registered a complaint. I moved to CG during first week of November. Got a call from Bangalore office verifying information and I was told that I would get a call back from concerned department. That didn't happen. Later, I got in touch with the Customer Care Bangalore again and I was asked to speak to their manager, Suresh. I spoke to him, dropped him a message to remind but nothing happened.
I again called my Bangalore dealer and she gave me a Mumbai Customer Care number. I called on that number and I was told that there is an outstanding amount and unless I clear that they can't process my request. I cleared the amount and was told that the server was slow and could not take my request for termination. In the long conversation, the customer care person agreed that I wasn't using my services since November and once I clear dues, I will be able to withdraw connection.
I again got a bill dater Nov to Jan. The customer care Mumbai tells me that they have no request and only a note saying "Interested in service withdrawal". And was also told that no customer care in Bangalore existed.
Am asked to pay till January. Please help!

Hi,

I have been using the reliance ppaid connection for quiet some time now.. right form the start I have been charged extra.. I specified initially that I just want incoming and outgoing and no other service but than I have been charged something or the other every time every month.. I don't know when it will stop..
this month it has crossed all limits where I can see the unbilled usage 1400 something which is impossible as i call only on reliance no and ril to ril all over inida is free ..So now either take off the charges right from the start otherwise I am going to discountiue the servies and I won't pay the bill and would sue reliance info com for giving all sorts of troubles to me..

Sir,
I bought a Reliance sim on thursday (5 feb 2009) from jhansi, but the sim has not been activated yet, i had also complained to reliance customer care but i found no result.

Pls do the needful

sir,
My RELIANCE NETCONNECT num is [protected] from Jan 20 -2009 .This net connection under the RNJ149DATA (swift 40 plan 40 hrs day & 40 hrs night which is doubled for first three months).400 + service tax which i have to pay /month.This is to draw your attention they show me the bill of 13 days i.e., 22 jan - 5 feb 09 Rs. 1274.34. which unexpected because they didn't told me regarding the bill at the time of connection which i am taken from reliance web world kapurthala lucknow. they told me everything about the bill payments except this bill. I have talked to ur representative in Reliance communication dehradun.. reliance web world dehradun at dehradun before that i have talked several time to customer care.. but they not responding, even they don't have information regarding the bill.they making the customers fool at the time of connection by not providing the information regarding the bill.
So I request u to please enquiry into the concerned matter otherwise it will lead
to customer dissatisfaction.It has caused a great inconvenience to me because barred my services &
to pay such a huge amount & that not having not told by any of customer care at the time of connection..
I request that my service will be resume soon & the bill should be adjusted.
Plz do the needful at the earliest so as to increase the faith of customer in ur services.
Required Information :- PRADEEP KISHOR VERMA, 11 SANCHAR COLONY KAPURTHAL - ALIGANJ SEC - B. 226024 LUCKNOW. U.P. MOB NUM - [protected], [protected].

I am Abhijit Mukhopadhyay from Kolkata used Reliance SMART GSM from year 2006. My mobile no. is [protected]. In 24th January 2009, I received a SMS from the service provider that a Service named "Jokes Pack" had been subscribe with my account. I made contact with the customer care and from customer care they assist me to call in a no 51200 and repetedly press 3, 1 for stoping the service, but when I call in that no I here no option for unsubscribe. When I cut the call I saw Rs. 12.00 has been deducted from my account balance. I call back again to the customer care and they registered two complaint. The no.s are 86827737 for unsubsscribe the "Jokes Pack" Service and 86828949 for the balance reduction. After few days I again made contact with the customer care and they again register a complaint, the no. is 87850370. Today(10th february 2009) when I contact with customer care they told me that the money has been refunded in my account, and they register a complaint again to unsubsscribe the Service. But I didn't get any refund or SMS related to said matter. So, pls take a hard action against the company.

Dear Sir, I am really sorry to say that this month i.e Feb'09 also my broad band and telephone sertvices were disconnected. After regular follow ups with your executives at Mumbai they informed me about pending payement of Rs 1440/- with due date of 1st July'08. Sir this is to inform you once again that I have already made the payements on 1st July '08 at your Reliance Communication outlet at Chobbat Bazar. Mandi H.P amount 1440/- recipt no. 2002695 STILL YOU ARE CHARGING SURCHARGES OF RS 85/MONTH FROM JULY'08 TILL LATEST BILL OF JAN'09. So, now I am taking this matter to consumer forum, for reimbursement of surcharges of late payement (which I have already made) and the mental and physical harrassement you have caused to me and my family.
RegardsManinder Singh
[protected]

--- On Tue, 9/9/08, karan singh <[protected]@yahoo.com> wrote:

From: karan singh <[protected]@yahoo.com>
Subject: RE:'RIL=[protected]'Reference to your mail
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Date: Tuesday, September 9, 2008, 10:56 PM

Dear Sir, kindly check with your billing department, if you don't have any contact with them, then kindly note :- MR. PARMINDER PAL SINGHBILLING RELIANCE COMMUNICATION, PHASE 1INDUSTRIAL AREA, CHANDIGARH He personally checked and shwon me that there is no outstanding against my account. BROADBAND IS NOT WORKING SINCE 3RD SEP'08 KINDLY GET EVERYTHING RECTIFIED, OR RESPOND ME WITH THE VALID E MAIL ADDRESS AND PHONE NO. OF YOUR HIGHER OFFICIALS AS IT SEEMS TO ME THAT YOU ARE JUST TAKING SALARIES FOR DOING NOTHING. Regards
Maninder Singh[protected]

--- On Tue, 9/9/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference to your mail
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Tuesday, September 9, 2008, 10:28 PM

Dear Customer, Greetings of the day!With reference to your mail, this is to inform you that your services for the User ID[protected] is active from our end as checked in system. This is it inform you that your present outstanding is Rs.1437.33 as checked in system, so kindly make a payment as earliest. Further to inform you regarding internet usage please note that our billing system is totally error free and there is not any manual intervention. We assure you that charges assigned in the bill are correct and only usage made by you would be charged. We are constantly trying to improve our services Looking forward to your co-operation. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone[protected] from all telecom service providers ( Mobile, Fixed Wireless and Landline Phones[protected] from any phone Email: [protected]@relianceada.comWebsite: www.reliancecommunications.co.in Yours sincerely, Chandan PedamkarBroadband Customer CareReliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: karan singh ([protected]@yahoo.com)
Date: Wednesday, September 10, 2008 10:16 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference to your mail Dear sir, Its really bad on your part that I have submitted 2000/- on 06/09/08 reciept no. S[protected] DEPOSITED AT RELIANCE COMMUNICATION, PHASE 1, INDUSTRIAL AREA, CHANDIGARH, still you are saying that amount of 925.17 is pending. Can you explain me how it pending and why our broadband service is not activated. Kindly take it as our last mail/communication to you, else we have to take this matter to consumer court for:-1. YOUR HIGH END IRRESPONSIBILITY IN UPDATING THE PAYEMENTS OF BILLS, 2. IRRESPONSIBILITY IN REPLYING TO THE COMPLAINTS.3. EMBARASSING THE CUSTOMERS BY DEACTIVATING THE SERVICES, INSPITE ITS YOUR FAULT IN UPDATION OF THE ACCOUNTS. RegardsManninder Singh[protected]

--- On Tue, 9/9/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference to your mail
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Tuesday, September 9, 2008, 11:30 AM

Dear Customer, Greetings of the day! With reference to your mail regarding, we would like to inform you that services has already been activated from our end as checked in the system. Further to inform you that the amount of Rs. 925.17/- is due against your account kindly make payment. We look forward for an opportunity to assist you again. For additional product and service related information you may contact us through any of the following means: Phone:*377 from any Reliance fixed line phone[protected] from all telecom service provider (Mobil, Fixed, Wireless and Landline phone).[protected] from any phone Email: [protected]@relianceada.com Yours sincerely, Dhiraj lal Broadband Customer Care.Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.-----Original Message-----
From: karan singh ([protected]@yahoo.com)
Date: Tuesday, September 09, 2008 06:22 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: COMPLAINT OF BROADBAND This is to bring into your kind notice that; 1. we have made payment of 1440 againt the bill of 1438 for telephone number[protected] on 1st july 2008. inspite of regular follow ups with customer care no updation of the payment was done at the company's end. 2. Thereafter, we recieved the second bill of amount 2365(926 current charges+1438 previous dues).When once again contacted with customer care they assured that our previous dues have been setteled and asked to make the payment of 926 only. But when cross checked with your office before making the payment, the outstanding at our end was still 2365. 3. After regular follow ups for 2 months nothing was done at your end and we recieved the third bill. With previous dues of 1438 still pending.and our services like outgoing calls and broadband services were barred thereafter. 4. On 6th sep'08 we personally contacted Mr. parminder pal singh at billing department at your reliance communication office, phase-1, industrial area, chandigarh, he assured that previous dues of amount 1440 have been updated and your services will be reinstated immediately but only outgoing calls wre activated but broadband services were still not updated. 5. Finally we called Mr. Arun your executive at no. [protected] given by customer care, he assured that services will be reinstated immediately. But till now 9th sep'08 18.26 p.m nothin has been done. Your immediate and positive response is expected.

RegardsManinder Singh