[Resolved] Reliance Communications — Unnecessary Debiting my account | |||
Hi Respected Authorities, Companies like Reliance Communications need to be penalized heavily for pestering their customers every now then. These people have gotten on my nerves. Again the service provider has activated some stupid joke service on my number without my permission. When I called the customer care , each and every person seem to be oblivious of processes and told me that "THIS has been activated from my side", What the hell is this !!!!!!!1 Why would a sane person like me who is a MBA grad and working as a manager in an MNC , activate some joke service on my number and lets say had i activated why would i call them regarding the same. Also these people tend to close the requests without giving the solution. I highly recommend these kind o[censored]n-professionalism be strictly penalized. When I said i would register a complaint in consumer forum , they say Go ahead Sir As you Wosh as if they are some bloody parallel government. Please direct my complaint to the concerned persons. I am seriously dissappinted with Reliance and would highly recommend everyone never ever to think of this unprofessional company. Regards Shashank Agarwal +91-[protected] Senior Manager Wipro Technoogies Limited Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Customer,
We had called you up several times on your contact number but there was no response from your end. When we finally got in touch with you we spoke to you.As per our discussion on the phone, your MDN and VAS pack is deactivated.We hope this will help resolve your issue.
Regards,
Reliance Communications Response Management Team
We had called you up several times on your contact number but there was no response from your end. When we finally got in touch with you we spoke to you.As per our discussion on the phone, your MDN and VAS pack is deactivated.We hope this will help resolve your issue.
Regards,
Reliance Communications Response Management Team
Hi,
I have sent lot of mails to Reliance and asked the customer care executives to stop debiting my account for stupid game packs and internet services.
This has been happening since last 3 -4 months and they have always activated some internet services and game services on my number without my request.
I am also attaching the mails I have received from their customer care but nothing has been done on it,
I would demand some compensatin from these unprofessional and want my money which has been debited.
Sir Please do something, I am really pissed off with these guys and unfortunately i cant change my services because of obvious reasons.
Hope to see some some resolution to this.
Thanks and lot
Following is the mail communication between and reliance customer care:
'Reliance=[protected]' Reference your e-mail
Inbox X
Reply
[protected]@relianceada.com
to me
show details Apr 5
Dear Customer,
Thank you for contacting Reliance Customer Care.
This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding deactivation of Value Added Services. We understand that your issue has been addressed.
Further if you have any issue, kindly revert us.
Regards,
Nilesh Dhumak
Customer Care
Reliance Communications
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Reply
Shashank Agarwal
to customercare
show details Apr 6
Hi Nilesh
Thank you for de-activating the services on my phone which you guys have activated without my prior permission.
But the following line in red is completely wrong.
"You have not resolved my issue"
You guys have deducted my balance for mobile net and some shayari pack.
I would want my money back at any cost.
I dont understand why cant you refund my money back when you yourself have deducted my balance without my permission
Hope that you will address my issue as soon as possible.
Regards
Shashank
On Tue, Apr 5, 2011 at 9:53 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding deactivation of Value Added Services. We understand that your issue has been addressed.
Further if you have any issue, kindly revert us.
--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]
Nilesh Dhumak
Customer Care
Reliance Communications
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Shashank Agarwal
to Rcomnodaloffic., Rcomnodaloffic., customercare
show details Apr 20 (10 days ago)
Hi
Let me get very unprofessional with you guys.
First of all you guys did not respond to my following mail. What could be the reason. Are you so damn busy to listen to your frustrated customers.
What the hell is going on with my account.
Mr Nilesh First of all, when did I say that you resolved my issues.
And ON TOP OF THAT i again got a message from Reliance and you again deducted 51 rs from the account today morning at 5 am..
I was asleep when i got a message for renewal. Why the hell do you keep pestering me all the time
The renewal has been done for mobile net 51 rs package. I never asked you to do it
What kind of stupidity is this.
What the hell do you want......
I am in Bangalore and on roaming and u have again deducted my balance when i did not ask for any bloody renewal.
This is why people have started hating reliance.
I have god damn it complained so many times but you all are deaf it seems.
And you talk about customers being unprofessional!!!!!!!!!!!!
You are some insane and unprofessional bunch of people who are sitting there for only torturing the customers with your so called worst customer service and worst ever packages.
I am forwarding this mail to my office mates and also my college friends and also to maximum people i know in corporate world to expose the kind o[censored]nprofessionalism you guys have in store. And also each n every person i know to discontinue services with you guys. I hope you guys are not dumb enough to understand word of mouth marketing. So i will make sure you guys loose atleast a bunch of customers
Because you guys are worthless.
I have copied this mail to zonal customer care , so pardon me for this unprofessional mail. I cant really help . You guys have crossed the limits and I cant take it anymore.
Give me a call in case you guys have time from busy scheduling of deducting balance from customer account
My contact no: [protected](Mumbai)(the no in which i m facing problem)
Alt Contact no: [protected](Bangalore)
--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]
- Show quoted text -
Re: 'Reliance=[protected]' Reference your e-mail [protected]
X
Inbox X
Reply
RCOMNodalOfficer.[protected]@relianceada.com
to me
show details Apr 21 (9 days ago)
Dear Mr. Shashank Agarwal
This is with reference to your mail received at Nodal office regarding wrong debit issue
Kindly note that, we have taken up your issue with respective department for further
review and appropriate action to be taken. We are working on it and will respond you with seven working days
We sincerely regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Regards
Nodal Team
Reliance Communications Ltd
Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G
The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.
Reply Forward
Reply
Shashank Agarwal
to RCOMNodalOffic.
show details 2:44 PM (4 minutes ago)
Hi,
I haven't received any resolution from your side regarding my complain.
Can you suggest some specific date for the resolution?
I request you to stop the internet services on my number please and stop unnecessary pestering me for the same.
--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]
- Show quoted text -
--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]
I have sent lot of mails to Reliance and asked the customer care executives to stop debiting my account for stupid game packs and internet services.
This has been happening since last 3 -4 months and they have always activated some internet services and game services on my number without my request.
I am also attaching the mails I have received from their customer care but nothing has been done on it,
I would demand some compensatin from these unprofessional and want my money which has been debited.
Sir Please do something, I am really pissed off with these guys and unfortunately i cant change my services because of obvious reasons.
Hope to see some some resolution to this.
Thanks and lot
Following is the mail communication between and reliance customer care:
'Reliance=[protected]' Reference your e-mail
Inbox X
Reply
[protected]@relianceada.com
to me
show details Apr 5
Dear Customer,
Thank you for contacting Reliance Customer Care.
This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding deactivation of Value Added Services. We understand that your issue has been addressed.
Further if you have any issue, kindly revert us.
Regards,
Nilesh Dhumak
Customer Care
Reliance Communications
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Reply
Shashank Agarwal
to customercare
show details Apr 6
Hi Nilesh
Thank you for de-activating the services on my phone which you guys have activated without my prior permission.
But the following line in red is completely wrong.
"You have not resolved my issue"
You guys have deducted my balance for mobile net and some shayari pack.
I would want my money back at any cost.
I dont understand why cant you refund my money back when you yourself have deducted my balance without my permission
Hope that you will address my issue as soon as possible.
Regards
Shashank
On Tue, Apr 5, 2011 at 9:53 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding deactivation of Value Added Services. We understand that your issue has been addressed.
Further if you have any issue, kindly revert us.
--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]
Nilesh Dhumak
Customer Care
Reliance Communications
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Shashank Agarwal
to Rcomnodaloffic., Rcomnodaloffic., customercare
show details Apr 20 (10 days ago)
Hi
Let me get very unprofessional with you guys.
First of all you guys did not respond to my following mail. What could be the reason. Are you so damn busy to listen to your frustrated customers.
What the hell is going on with my account.
Mr Nilesh First of all, when did I say that you resolved my issues.
And ON TOP OF THAT i again got a message from Reliance and you again deducted 51 rs from the account today morning at 5 am..
I was asleep when i got a message for renewal. Why the hell do you keep pestering me all the time
The renewal has been done for mobile net 51 rs package. I never asked you to do it
What kind of stupidity is this.
What the hell do you want......
I am in Bangalore and on roaming and u have again deducted my balance when i did not ask for any bloody renewal.
This is why people have started hating reliance.
I have god damn it complained so many times but you all are deaf it seems.
And you talk about customers being unprofessional!!!!!!!!!!!!
You are some insane and unprofessional bunch of people who are sitting there for only torturing the customers with your so called worst customer service and worst ever packages.
I am forwarding this mail to my office mates and also my college friends and also to maximum people i know in corporate world to expose the kind o[censored]nprofessionalism you guys have in store. And also each n every person i know to discontinue services with you guys. I hope you guys are not dumb enough to understand word of mouth marketing. So i will make sure you guys loose atleast a bunch of customers
Because you guys are worthless.
I have copied this mail to zonal customer care , so pardon me for this unprofessional mail. I cant really help . You guys have crossed the limits and I cant take it anymore.
Give me a call in case you guys have time from busy scheduling of deducting balance from customer account
My contact no: [protected](Mumbai)(the no in which i m facing problem)
Alt Contact no: [protected](Bangalore)
--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]
- Show quoted text -
Re: 'Reliance=[protected]' Reference your e-mail [protected]
X
Inbox X
Reply
RCOMNodalOfficer.[protected]@relianceada.com
to me
show details Apr 21 (9 days ago)
Dear Mr. Shashank Agarwal
This is with reference to your mail received at Nodal office regarding wrong debit issue
Kindly note that, we have taken up your issue with respective department for further
review and appropriate action to be taken. We are working on it and will respond you with seven working days
We sincerely regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Regards
Nodal Team
Reliance Communications Ltd
Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G
The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.
Reply Forward
Reply
Shashank Agarwal
to RCOMNodalOffic.
show details 2:44 PM (4 minutes ago)
Hi,
I haven't received any resolution from your side regarding my complain.
Can you suggest some specific date for the resolution?
I request you to stop the internet services on my number please and stop unnecessary pestering me for the same.
--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]
- Show quoted text -
--
Regards
Shashank Agarwal
Student Placement Coordinator
MBA Batch[protected]
NMIMS Mumbai
+91-[protected]
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Reliance Communications — Money Debited without reason
I am vijay kumar from Vadodara .I am using reliance GSM prepaid, yesterday[protected] my account was debited with rs. 30 . i complaint to customer care but they did not gave me a fair reply and i am not using any service as such . Kindly look into the matter and provide solution. this has happened many times earlier. my mobile no.is [protected].