[Resolved] Reliance Communications — wrong call rates

vishwassurana

from Ahmedabad, Gujarat

Address:

Bikaner, Rajasthan

Dear Sir,

With Reference to the attached bill of my mobile for the period 14-12-11 to 13-01-12, I wanted to tell you that inspite of a long and premium relationship with Reliance India Mobile , some calls are been charged at a high cost of Rs. 550 per minute and also the same is not been rectified even after repeated reminders either through by personal contact or by telephonic contact.
I have also lodged a complaintregarding the same on 6th of january with the service request no. 16956284, it was told that the problem would be solved within next 48 hrs, But the same is still not solved.
Since my phone was temporary disconnected at that time and my business was highly affected due to this, I went to the Web World at Silver Square in Bikaner (Rajasthan) on 11th of january , they again told that it will be rectified in the next 48 hrs but there was no response for it and the problem still stands the same.
Infact your representatives at the webworld in Bikaner don't want to solve the matter, Every time I visit there, they are telling that it would be rectified within next 48 hours . Even the most Seniorist Person their is saying the same. But there is no solution to the problem even after next 48 hours.
I have also made a service request on http://myservices.relianceada.com , the service request no.[protected] &[protected] both showing the status as solving.
I have even talked to your customer care representatives several times, everytime they say that wait for 2-3 days the problem will be rectified.
And again and again these 2-3 days have added up and came to 20 days and my business has affected a lot due to this, none of my clients can contact on my mobile and also i am suffering a huge loss of big contracts form them.
So I request you to Plz solve this problem within next 1 day or I should go to the consumer court and start other legal procedures.

--
Thanks & Regards,
Vishwas Surana
+91 [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

saroj gupta

from Delhi, Delhi

Reliance Mobile — wrong call charges

Sir,
I am a subscriber of relience mobile for last 3 years and my mobile number is [protected].For last 15 days i am suffering a lot from call charges.I have recharged 99rs plan of relience but then also ur r charging 2 rs for other mobile and 1 rs for reience mobile.When i contacted to customer care exucutive they told me that whatever we have deductwrong balance that will be credit to u soonly but today i got a msg that ur balance has been credited by .38 paise but for last 15 days i did almost over 100 rs call to which i should get over 50 rs which was wrongy deducted from my account.today also i have recharge 49 rs voucher in which call rates should be 50 paise per call.but now also 1 rs are deduing par call from my balance.Customer care executive are also not responding positively and some o[censored]r executive even refused to trasfer call to their senior.sorry to say sir if this will happen for some more days then i have no choice other then to change my connection. pls take some strict action as soon as possible.

thanks and regards
vikas gupta

Pravesh Kumar Singh

from Mumbai, Maharashtra

Unwanted calls

I am pravesh Kumar singh My mobile No. [protected]

I do not need Unwanted calls ans sms.

Thanks
Pravesh Kumar Singh

Mr. Girish Kallappa Parmaj

from Nagpur, Maharashtra

I am having Relience Prepaid lifetime Walky in my house having number [protected] from last 4 months. I had made recharge of Rs.99/- in the month of feb.2008. When checked in March, balance was Rs. 72/- . After that, i have not made any phone calls form this walky. But while checking balance on 12th June, i found that only Rs. 9.50 main balance is available with this phone.

So, you are requested to please confirm where remaining balance had gone Or give me the detail statement of the same per return mail.

Waiting for your reply per return mail at the earliest.

With Regards,

Girish Parmaj
Kolhapur.

TRACK CARGO PVT LTD

from Lucknow, Uttar Pradesh

DEAR RELIANCE

CUSTOMER SERVICE.

PLEASE PROVIDE us RELIANCE MOBILE 0091 [protected] &[protected] bills detail.

thanks /best regadrs

For Track Cargo Pvt ltd

(Bhupendra Rawat)
Mo- 0091 [protected]

rajesh kumar singh

from Pune, Maharashtra

i have recharge my mob no. [protected] for std free tarrif. i have not get service till now. custumer care excutives r makink blunder excuses. pay attention

Balbir singh yadav

from Mumbai, Maharashtra

DEAR RELIANCE

CUSTOMER SERVICE.
am balbir singh yadav relience mobile no [protected] your custumer from past 6 yr .i have a complaint against wrong detection of 30 Rs from my account balance .am also fed up with your customer care center rearding hell tunes etc .so plz give me detail about my wrong detuction of acccont balance and stop unwanted calls .this is to bring your notice otherwise I will move to the consumer court for further action .thanking you.

mahesh gupta

from Adur, Kerala

dear reliance
customer service
i m mahesh gupta my no. [protected]. do not need Unwanted calls ans sms so plz how to stop that tell me, and how to activate call waiting option through ur service i m using bleu 476x when i m activate the call waiting option call started automaticaly on *311 there is not response.

Nikhil Kothari

from Mumbai, Maharashtra

Reliance Mobile — Charging worng tariffs

I purchased Reliance blackberry phone with simcard and I had opted for NJ199 plan, which thet by registered for Blackberry plan. When I goto Reliance Webworld - the client software shows the plan nj199 but when bill comes from reliance they charge for Blackberry plan. So I registered complain with Rcom callcentre, it now a month and there is no response from reliance and they still continue to charge me for Blackberry plan.

The problem I have is that since I am holding multiple connections from Reliance they call on alternate numbers for the payment followup for disputed number and threat for disconnecting services to other numbers.

Hitesh Makwana

from Mumbai, Maharashtra

I am Hitesh Makwana from Rajkot(Gujarat) My mobile No. [protected] I am jointed with relience last six month. i am prepared mobile customer. rs 1/3 min. pack in my mobile no. but few days relience debit some wrong call charges from my balance details are here:- (1)Dt.14.02.2010 sunday dialed no.[protected] at 21:37 o'clock during time 00:05:32 call charge 3 Rs.shown in my mobile. (2) Dt.21.02.2010 sunday dialed [protected] at 20:20 o'clock during time 00:11:50 call charge 5 Rs.shown in my mobile. both call charges debit wrong by you in my case.
Pl. tell me what happened ? between 14 to 21 feb 2010 i dialed sime numbers there are :- (1)20.02.2010 No.[protected] talking time 1:10 charges 1 Rs. (2) 20.02.2010 No. [protected] talking time 00:00:56 charges 1 Rs. shown in my mobile.Pl. check & verifed with your details it. If both debit are right then refund my 2 Rs. of above wrong debit charges in my mobile.
pl. solve it immediatly
your Truly
Hbmakwana
Rajkot(Gujarat)

Hitesh Makwana

from Mumbai, Maharashtra

no response from your side
how many days wait for your answer ?
My complaint gone 17 days old

mtripathi

from Mumbai, Maharashtra

Reliance — Wrong mobile Calls

Respected Sir/Madam,
I am a housewife and my husband is out of country due to business reasons, from 2 days I am getting wrong abusing calls on my cell no [protected] from [protected] in the night. and the person tell that he is speaking from Lucknow. He starts abusing as I pick the phone.
I am alone at home and I am too afraid of it.
Please help me. I will be much thankful to you, Please help me

Simpi Tripathi

neera61

from Mumbai, Maharashtra

MY DAUGHTER HAS RELIANCE GSM MOBILE NUMBER [protected] .SHE LIVES IN BANASTHALI, SHE RECEIVED MESSAGE TODAY THAT "YOUR NUMBER HAS BEEN STOLEN, YOU CANNOT RECEVE MESSAGES OR SEND MESSAGES AND CANNOT DIAL.