Reliance Communications — internet connection-wrong allotment of plan | |
from pankaja pb 165, upstairs, Govindaraja sannidi street, Tirupati. To Service assurance cell, reliance communications limited, Navi Mumbai. Sir, Sub:internet connection-wrong allotment of plan-regdg. Ref:reliance internet telephone no:[protected]. This is an application to bring to your notice that when i subscribed for reliance internet connection to my laptop, i opted for Rs.400 monthly plan with 20 free hours during day time and 40 free hours during nights with initial two months free usage. To my surprise, without prior intimation and my consent i am alloted monthly plan of Rs.650 and collected excess charges from me in the subsequent two bills. On verification it came to light that one Ashok, the reliance employee through whome i subscribe to reliance internet connection misrepresented and misguided me. Because of it i had to pay excess amount under the two bills dt:22-9-08 and 22-10-08. On my insistance, i am placed under Rs.400 plan from this day onwards. Because of this discripancy on the part of reliance agent, i had to pay excess amount. Hence the ensuring bill may be adjusted. Thanking you, sincerely yours, pankaja pb Was this information helpful? | |
 4 Comments | |
Comments
Reliance Comm. Ltd. — Wrong Advertising & billing
Dear Sir,Pls go thr' attached bill of my mobile & SMS from Reliance. In this following wrong billing is done.Compony sms me that,this pack is free for you & says to dial 56552 & after dialing this no. I heard that you have been successfully subscribed without asking me any option.I had given complant in Customer care of Reliance,some customer care representive refuse me to give me biill weive & some told me that it is free to you,but after going thr' bill it is false.
please go thr' following details
Pack name---ONM V Jokes Subscription L[protected] to[protected] Rs.30.00
following SMS I got from Reliance------they send a joke & after joke ---suniye aise hi natkhat jokes apne phone par call 56552 bilkul muft ------from RM56552
I am having both proof of SMS stored in My mobile.
I am claming for my losses & time wasting in calling in customer care & mentaly harashment from compony.
Pls call me for any assistance required.
Thanking you.
Mahesh Ghusale
cell [protected]
I
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Comm. Ltd. — WRONG PHONE ALLOTMENT
DEAR SIRI GOT INSTALLED LAND LINE AND INTERNET CONNECTION UNDER YOUR RS.450/- PLAN ON 13/08/08 WHERIN UNLIMITED SURFING & DOWNLOAD FOR RS.400/- AND RS.50/- FREE CALLS PER MONTH WAS PROMISED. I WAS TOLD THAT MY LANDLINE NO. IS 30225791.
ON 28.08.08 I RECEIVED A CALL THAT I HAVE TO PAY OVERDUE PHONE BILL FOR JULY'08 RS.512/-. I WAS SURPRISED SINCE MY PHONE WAS INSTALLED IN AUG'08 THERE WAS NO QUESTION OF ANY BILL FOR JULY'08. ON QUERY FROM YOUR CUSTOMER CARE I WAS TOLD THAT THE INTERNET CONNECTION IS IN MY NAME BUT THE LANDLINE PHONE BEARING NO. 30225791 INSTALLED AT MY HOME IS REGISTERED IN SOMEONE ELSE'S NAME AND SOME OTHER NO. IS REGISTERED IN MY NAME.
THE NO.30183390 REPORTED REGISTERED IN MY NAME & ADDRESS IS NOT INSTALLED AT MY ADDRESS AND I DON'T KNOW WHERE. NO ONE FROM THE CUSTOMER CARE OR YOUR EXECUTIVES WHO INSTALLED THE CONNECTION ARE EVEN READY TO PROPERLY LISTEN TO THE SERIOUS PROBLEM KEEP APART SOLVING THE PROBLEM . IN VIEW OF THE CURRENT SCENARIO REGARDING USE OF E-MAILS AND PHONE CALLS, THIS IS A SERIOUS SECURITY LAPSE & THREAT TO ME & MY FAMILY.
I EXPECT A POSITIVE AND QUICK RESPONSE FROM YOU.
RANVIJAY SINGH
USER ID[protected]
MOB. NO. [protected]
70 A, POCKET -B
DILSHAD GARDEN
DELHI 110095