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[Resolved]  Reliance Communications — CALLER TUNE ACTIVATION WIDOUT MY PERMISSION

DEAR SIR
THIS SIDE IS RAJESH CHAWLA...USING RELIANCE NUM FROM MORE THAN 1YR NOW...NUM:::[protected]...
THIS IS THE COMPLAINT REGARDING THE CALLER TUNE SERVICE WHICH HAS BEEN ACTIVATE...ON MY PHONE WIDOUT MY REQ...REGARDING THE SAME COMPLAINT I CALLED UP RELIANCE CUSTOMER SERVICE...ON *222...ON THS SAME DAY OF ACTIVATION AS I GOT THE MSG FOR THE SAME...& I HAD A WORD WID AGENT "ACHIT"...HE TOLD ME THAT THIS SERVICE HAS BEEN ACTIVATE BY MY REQ...I TOLD HIM I NEVER I APPLIED FOR THE SAME...& BELIVE ME SIR THAT AGENT DON'T KNOW HOW THE TALK THE CUSTOMMER...I REQ TO THAT AGENT TO TRANSFER THE CALL TO THE SUPERVISOR...HE PUT ME ON LONG HOLD ARROUND 15 MIN...
THAN ONE SUPERVISOR HER NAME WAS:::"JULINA NADAR"...HE TALK TO ME ...& BELIEAVE ME HE WAS THE FATHER OF THE AGENT ...SHE WAS VERY VERY RUDE ...SHE WAS TALKIN AS SHE WAS NOT THERE TO TAKE THE CALLS...SHE THE OWNER OF A BIG COMPANY...
AS PER HER I ACTIVATE THIS SERVICE...I TOLD HER NO I M NOT...
BUT SHE WAS NOT READY TO LITSEN ME...THAN I FORWARD THE COMPLAINT ON THE CORPOARATE CARE E-MAIL ID OF RELIANCE THATS::: [protected]@relianceada.com
I REQ THEM TO STOP THIS SERVICE...& TOLD PLZ PLZ DON'T DEDUCT ANY MONEY OTHER WISE I HAVE TO LOOK FORWARD FOR ANY OTHER OPTION...LIKE I HAVE TO FORWARD THIS MAIL TO [protected]@MONEYCONTROL.COM OR I HAVE TO FORWARD THIS CASE TO CONSUMER COTE...

BUT I GOT THE SAME REPLY FROM THEM AS PER THEM
"Dear Customer,

In response to your mail regarding activation Reliance Caller tune without request for Reliance Mobile number [protected], please note that this Caller tunes facility activation has not initiated by Reliance.

Further, if you want to unsubscribe the Caller Tunes following is the procedure for the same:
Type: UNSUBCT or (CTUNSUB)
Send SMS to 51234 (This SMS is Free and you will receive confirmatory SMS after unsubscription)
Unsubscription from this service generally takes place within 24 hours.
Also, please note that there will be no waiver for the subscription and tune download charges.

In continuation to your mail regarding complaint against Customer Care Executive, please note that we have forwarded your request to the concern department and necessary action would be taken.

Yours sincerely,

Archana Dhawale
Corporate Care
Reliance Communications"
NOW I REQ U TO TAKE THE ACTION AGAINST THE SAME ...SO THAT THEY NOT DEAR TO DO THIS AGAIN WID ANY CUSTMMOR...PLZ PLZ REPLY...NOW U R THE MY LAST HOPE...
Complaint marked as Resolved 2020-08-14 01:31:46
Complaint comments  71 CommentsShare0Tweet0

Comments

vslindia pvt ltd — caller tune

I had activate cller tune by copying from other hutch phone on
[protected].
Then reply message also came i.e your caller tune has been activated .still it did not activated,my mobile no is [protected]
kindly take necessary action and do the need full
Regards
muthuraman
[protected]
mumbai

Reliance Communication — automatically activication of hello tunes without any request from user

with any request for hello tunes reliance activating hello tune agan and again whever i recharged my number. its 11 times when i faced this problem. and when i asked for complain number they are not issing me complain complain number. and not giving me waive off against it.

Reliance Communication — stop caller tunes

Immediately stop caller tune reliance in the phone No. [protected] because it is cheatingly included on this phone. Now stop the caller tune and do not charge any charges.

Reliance Communications — About activation of caller tunes

Dear sir,

My cell no. is [protected].I want to tell u one thing that without my permission caller tune is activated so many times on this no. I have requested so many times on customer care please do not activate any services on my cell phone without my permission. I have also activated DND on this no. but i don't know what is going on.

I hope that i will get solutions as soon as possible

Rohit Kumar
[protected]
Dear sir,

My cell no. is [protected].I want to tell u one thing that without my permission caller tune, music station is activated so many times on this no. I have requested so many times on customer care please do not activate any services on my cell phone without my permission. I had lost my amount after informin me about cancellation of this services on my mobile no:-[protected]. How can i get this amount, but i don't know what is going on.

I hope that i will get solutions as soon as possible

manish
[protected]
complaint date & numbers:-
26 dec 2008 :[protected]
12 jan 2009 :-SR85651676

Reliance Telecommunication — Caller Tune Activaction

Despite of my several reminders company is not deactivating caller tune & renewing it. When I complaint they tell a new every time.

Reliance Communications — auto activation of caller tunes

they will simply activate callar tune without asking and when we ask for refund they will tell due to some technical problem we are not able to refund it will given later but after 3 months also i am not getting refund like this they have cheated thousnad sof consumers

RELIANCE COMMUNICATIONS LTD — SET HELLO TUNES WITHOUT PERMISSION

RELIANCE COMMUNICATION LTD. SETS HELLO TUNES ON MY MOBILE NO. [protected] AND DEDUCT THE CHARGE FROM MY PREPAID ACCOUNT ON DATED[protected].
I have also got similar condition.

Reliance Mobile — Forcefully applied hello caller tune charges

My self Devendra patil. I had Reliance mobile connection on my name. I had not activated Caller hello tone from end. Reliance communication forcefully applied charges of Rs 45 on my MDN for caller tone activation. After contacting customer care, they are not accepting their system fault & replying that caller tone has been activated from customer/my end.
This is a just forceful thing which telecom companies continuing to increase their revenue.
I know that in some cases when you press ‘*’ key then caller tone has been activated on your mobile. I suggest their should be confirmation call/ sms required before accepting such service, this will also help in cases where ‘*’ key pressed by customer unknowingly.

Reliance Communication — Caller Tune Activation

Yesterday Caller Tune is activated on my Mobile No. by default company's customer care stated it is done by you by pressing * button. I asked you and company is it a epedemic type problem by touching a button, Company flatly denied to take any complaint against this problem and charged for this services if I pressed a button to copy a caller tune then why I require to discontinue the tune but company says in any circumstances you will be charged.

I want to say why typing a button caller tune shoul not be copied as by mistake it can be copied on any no. it should be copied by pressing any 2 or 3 digit of mobile with special character of phone key pad, as this accurance can only done if you require to copy.

Reliance Communications — Discontinuation of caller tunes

Dear Sir,
My Reliance Mobile phone no. is [protected]. I wish to discontue the caller tune. I have asked customer service executives at Reliance Communications outlets several times but they only assure to look into it. They do not take this complain seriously. Kindly do the needfull at the earliest.

reliance communication Complaints - reliance prepaid connection — Without permission, Activated caller tunes

" Without my permission, caller tunes being activated on my phone ."

When i called their call center. They made me wait and then also they had no option other than disconnecting the phone.

I dont know how and where to come for this issues and do we have any options for all this loses. A common man knows that they had lost the money and they have to keep quite as they don't know what they can do and where they need to go for justice.

BIG Company has very good option with their call center. As common man gets sick of this and says leave it, who will waste time in all this as there is NO SOLUTION.

reliance 09359943400 — activation of caller tune

resp sir
i have complaint of callertune twise that without my consent callertune service activated, every month .for that i have already complaints u twice.but no solution provided by u it is final request to u kindly solve my problem otherwise we will look for consumer court
thank u
I have confuse how you people make a caller tune for me.
I don't want to keep a caller tune. But you people charge money from me, you people also make a caller tune for me I don't know What is wrong with me.Don't make a caller tune for any body without taking permission from your customer. I hope it is not fair to do like this.Everybody does not make a caller tune You people should know.
sir my cellno-[protected]. addres falat-8, buil.-14 deejay nagar boisar, thane. m.h-401501
i am tired cmoplain and complain. without infomation activated caller tune. caller tune activated and rs.10 cut . after 1 day 30 rs cut for one month. i also complain in customercare 8-sep-09night he said to me ur problem solved.complain no[protected]. i talk to customer care exu. 11-sep-09. he said to thats mony not refunded. i asked why? he said to if mony cut any how condition mony not transfer. i said to him with out infoemation u start caller tune and with out informastion cut mony. he reply mony cut not refinded u talk to our supiriour. sir if this type problem conti u loose ur customer conti. sir i request u pl look my matter and refund my mony.
i want free ringtone
same thing has happened with me no [protected] without my permission caller tune installed on phone i want it cancelled
please check who does this mischief
I too got a caller tune without any request from my side. Besides, its the cheeziest song I have ever heard.. Wonder where you chose it from and why!!.. I never asked for it. The worst part is you dnt even realize you have a caller tune unless some frenz point it out to you.. It can get very embarassing while receiving official calls.. Please take care of this is future. As of now I have sent an SMS for the CT deactivation.. I hope you process it ASAP!!!

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