Reliance Communications Complaints & Reviews

reliance India Mobile ( pre-paid) — Very poor service, acc.balance deduction with no resaon

Sir,
I am a reliance india mobile user since 4 Years But i m very much dissatisfied with its service last few month . My prepaid balance is automatically deducted with no reason. I have not subscribed reliance hell tune but my balance deducted. Today i have recharged with top up of Rs.555 & get a main balance of 493.95 & a promo balance of Rs.94.06 . After some calls my main balance was Rs.480 but after some time i got a message from 53030 regarding subscription for FM india pack which i have not subscribed.
And when i checked my balance surprisely it is Rs.456.68.

Sir,
I am a reliance india mobile user since 6 Years But i m very much dissatisfied with its service last few month . My prepaid balance is automatically deducted with no reason. i got a message from 53030 regarding subscription for FM india pack which i have not subscribed.My balance got minimised and also I have tried to call 53030333 as mentioned in the SMS but it gives message that this is a toll free number. My balance got deducted on 26/09/08

Aha! this is not a new thing, I am being screwed by taking a new relaince number (under 555 plan)

Without making a single call teh balance keeps on decreasing

I have been using AIRTEL from last 3 years & i must say Just go for Airtel and good on my side I dint purchased post paid from reliance else i would have to take aloan to pay my bills

Dear Sir
I am a user of Reliance India Mobile(prepaid) since last 2 years.But i am suffered a lot due to poor service renderd by the company from last 3 months.I haven't never downloaded any caller tune but the caller tune activated onmy phone automatically and my balance is also deducted Rs.30.Then i contact to the customer care executive they told me that you activate the caller tune.I told them to deactivate the tune.They deactivate my caller tune & I'm looser of Rs.30.This incidence happen on 3rd week of jan, 2009.Same thing also happen on 20.2.2009. In which way we get ouer rights.
My Address
Maitri ranjan Panda
At-Jajbhairab
Po-Agrahat
Dist-cuttack (Orissa)
Mob No-[protected]

Reliance Prepaid Mobile — Without my knowledge and consent, different services activated on my mobile and deducted mu account balance.

Without my request started “Astronomy “ & " Voice chat" in my phone and started charging money
Respected Sir,

I am a prepaid mobile holder from Reliance India Mobile and my no. is [protected]. I am holding this mobile no. since 2004.

I phoned to Reliance Customer Care several times to clear my doubts of repeatedly reducing my prepaid balance and then I come to know that my phone number has" Astronomy" & “Voice Chat” facility activated from May 2009, so they are charging Rupees One for each day and every day it is being deducted from my prepaid account balance which I never subscribed for.

I made an argument for the reversal of such amount which they are charging for a service which I have not subscribed for. The customer care executive took action against my first problem and de-activated “Astronomy Service” from my mobile but even til today, the Reliance Communication has not refund my balance.

Today on May 8, 2009, without my consent or approval the Reliane Communication activated “Voice Chat” service and deducted Rs.30/- from my account balance, after getting this message, I had been trying to contact to Customer Care since morning to to till 1:00pm, but there is no any response. I am feeling very disgusted how Reliance Communication activated such service without my confirmation and deducted my balance.

I really very disgusted, please lodge my complaint and try to give me relief.

With regards,


Suman Kumar Verma
R/o – A-40/11, Ghonda Chowk, Delhi-110053
Phone No.- [protected]

Withouht confirmation different services activated on my mobile and deducted my account balance.

Withouht confirmation different services activated on my mobile and deducted my account balance.
Without my request started “Astronomy “ & " Voice chat" in my phone and started charging money
Respected Sir,

I am a prepaid mobile holder from Reliance India Mobile and my no. is [protected]. I am holding this mobile no. since nearly 3years.

I phoned to Reliance Customer Care several times to clear my doubts of repeatedly reducing my prepaid balance and then I come to know that my phone number has" Astronomy" & “Voice Chat” facility activated from nearly 1.5 Years, so they are charging full amount are dectecting without callig it is being deducted from my prepaid account balance which I never subscribed for.

I made an argument for the reversal of such amount which they are charging for a service which I have not subscribed for. The customer care executive took action against my first problem and de-activated “Astronomy Service” from my mobile but even til today, the Reliance Communication has not refund my balance.

Today on May 31, 2009 my consent or approval the Reliane Communication activated “Voice Chat” service and deducted fully recharching amount from my account balance, after getting this message, I had been trying to contact to Customer Care since morning to to till 8:00pm, but there is no any response. I am feeling very disgusted how Reliance Communication activated such service without my confirmation and deducted my balance.

I really very disgusted, please lodge my complaint and try to give me relief.

With regards,
Shashidhar
contact alternative number([protected])

Phone No.- [protected]

Sir,
Whitout confirmation callertune has been activated on my mobile phone and deducted my balance.
I am aprepaid mobile holder from Reliance India mobile service and my No. is [protected]. I am holding this mobile No. long time.
I phoned to Reliance Customer Care several times to clear my doubts of repeatedly deducting my prepaid balance.
I want to know that why with out my request callertune has been activated and being deducted from my balance?
I request the Customer Care executive to take action immediately against my problem and deactive the callertune and in future not to activate any servece without my request and readjust my balance which I had before acvated the callertune.

Sir,
Whout confirmation callertune has been acttvated on my mobile and deducted my balance.
I am a prepaid mobile holder from Reliance India mobile servece and my mobile No. is [protected]. I am
holding this mobile No. long time.
I phoned to Reliance Customer Care several times to clear my doubt of repeatedly deducting my prepaid balance.
I want to know why callertune has been activated whout my knowledge and being deducted my balance?
I request the Customer care executive to take action immediately against my problemand deactivate the callertune and adjust my balance before I had.

Kindly sent the mail to the following address:

<[protected]@relianceada.com>, <[protected]@relianceada.com>
<Rcomappellateauthority.[protected]@relianceada.com> (depends on state)

<Rcomnodalofficer.[protected]@relianceada.com>
(depends on state)

[protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@relianceada.com, corporatecentre.[protected]@relianceada.com

Kindly sent the mail to the following address:

<[protected]@relianceada.com>, <[protected]@relianceada.com>
<Rcomappellateauthority.[protected]@relianceada.com> (depends on state)

<Rcomnodalofficer.[protected]@relianceada.com>
(depends on state)

[protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@relianceada.com, corporatecentre.[protected]@relianceada.com

Colour tune of mobile is changed, Pl deactivate it immediately .Earliest deactivation would be appreciated on Mob No -[protected]

mere relince number par baar baar call. tune activet ho ja ta hai raat ko 2, baje 3baje.

Same problem I have on my mobile. No good response from customer care and their systems are always busy, I am trying to complain since last 1 week, though complain is lodge, no solution yet and I see everyday 5 Rs is being reduced. Best part is prepaid connection has gone in negative balance, is it possible? my complain no:[protected] dt 14 Jun 2010

Reliance Communications — Activation of Services without user approval

This is to state that reliance communication is stealing money from its user by activating services without user approval ... On 17th of october i got a message frm reliance that news letter is subscribed on my mobile no and Rs 30 is charged frm me .. When i call their customer care number the message was i hav not been subscribed to call them .. how come u subscribe for customer care no ..Transparent these guys r robbers ..

Network connection in Salboni, Dist.-Midnapore (W), West Bengal is consistently causing problems. I have been wearing this kind of problem for the last 45 days. I have contacted the Customer Care Executive so many times but they are not ready to register my complain. Sometimes they are disconnected during the mean time due to this problem. I had a very good opinion and experience about the Reliance GSM service but from the last month I am loosing my faith towards its service. I am totally disconnected with my concerned for the last one and half month and no body is ready to solve my problems from the company side.

Sir Iam using Reliance Sim Card since 2007, But now Relianc network is not good in my area, So kindly try to improve network in my area.

ADDRESS :- YANGANG, SOUTH SIKKIM, SIKKIM.

(CHIEF MINISTER OF SIKKIM VILLAGE AREA)

I think you proved that no one should go for company's name or brands. There are more than 3 months passed but till now i am unable to use my broadband connection due to many reasons i.e, 1.) No Connectivity in my area, 2.) No servicing or replies by the reliance office which is situated iin krishna tower kanpur, 3.) Due to manager's availablity in the branch offices, 4.) due to document updation, 5.) Finally they are passing the time and not giving the proper answers Please let me know what step should taken by you now...?mr prabhakar is a head of technical department and he always cancel my broadband connection and the cheque ihad given is clear but thr is no installation is thre kindly pls check and revert me back as soon as possible

completely agree. Even I have applied 25 days back with no connection, but the money has taken. I have called them morethan 10 times just to hear ' will pass it to relevant dept with high priority' do they really know what is priority and customer service ? How about suing them or taking legal action.

Should have gone to Airtel, My friend applied for Airtel Broadband and got the connection in 2 days. Now this is customer service.

reliance one — NOt received the permanent card

I am E. VIJAYARAGAVAN, a regular customer of Reliance One stores in Chennai . 18 months before they gave a temporary customer card bearing No. [protected] to me . Validity of that card is 180 days only . But till date I have not received the Original card

Dear Sir

This year i filled all the details for your Reliance one card at your Reliance Fresh outlet at Ahmedabad, , got temporary card(no [protected]), but as of now i had not recd permanent card, kindly look into the matter and arrange to despatch the same at earlist possible.
Regards
Prabhjit singh
C/O Mr. Devanand
kasturbhai lalbhai campus
Cept university, university road
Navrangpura 380009
[protected]

I registered for Reliance-one Membership card at Chander Nagar outlet 6 to 7 months back... NO PERMANENT CARD HAS BEEN RECIEVED TILL DATE... The fellow behind the counter says they have no idea when will i get the card... But After going through this page i m sure that i m not the only one who is unsatisfied with the management of Reliance one.
Let's just hope our complaints be noticed and we get our cards soon.

Yogesh Khera.

I am L.sanjeevi prasad, a regular customer of Reliance One stores in Bangalore . 6 months before they gave a temporary customer card bearing No.[protected] to me . Validity of that card is 180 days only . But till date I have not received the Original card

reliance one — Permanent card not received

Dear Sir

Last year i filled all the details for your Reliance one card at your Reliance Fresh outlet at Mathekere, Bangalore, got temporary card(no [protected]), but as of now i had not recd permanent card, spoken to your customer care two month back they confirm the address etc but i had not recd the same, kindly look into the matter and arrange to despatch the same at earlist possible.
Regards
Sandeep Ghosh
#101 Harsha Apartments,
Tarachar Compound,
Old Lancers Lane
Secunderabad - 500025

Reliance One original ( permanent) card — Reliance One original(permanent) card not received

DEAR SIR,
A TEMPORARY CARD WAS ISSUED TO ME BY NUMBER:- [protected] ON 14/062008 FROM THE "RELIANCE ONE" AT: I.R.C. VILLAGE ; NAYAPALLI ; BHUBANESWAR-751015 ( TEL. NO:[protected] AND I WAS TOLD THAT WITHIN 2/3 MONTHS I WILL BE ISSUED WITH THE ORIGINAL(PERMANENT)CARD. HOWEVER AFTER REPEATED FOLLOW UP OVER THE SUBSEQUENT MONTHS THROUGH THE OUTLET AND DIRECTLY BY ME OVER THEIR TOLL FREE NUMBER:[protected] I DID NOT GET THE DESIRED RESULT . EACH TIME THEY HAVE TAKEN ALL MY DETAILS OVER PHONE AND CONFIRMED THAT I AM ELIGIBLE FOR THE ORIGINAL(PERMANENET) CARD AND IT WILL BE DISPATCHED TO ME SHORTLY . THAT SHORTLY HAS BECOME VERY LONGLY NOW. TILL DATE I HAVE NOT RECEIVED THE ORIGINAL CARD.

IN THE RECENT PAST ON 19TH MAR'09, I GAVE AN ULTIMATUM AND HAD A VERY DETAILED DISCUSSION OVER THE TOLL FREE NUMBER WITH MR VIJET ARYA AND TOLD HIM THAT I SHOULD BE FINALLY GIVEN AN SMS OR CALLED OVER MY MOBILE LATEST BY 21ST MAR'09 AND HE FINALLY AGREED TO THAT. NO SMS CAME OR NO PHONE CALL WAS MADE TO ME TILL DATE.

BUT, ALAS IT WAS NOT TO BE AND THE FINCTIONARIES OF RELIANCE ONE( RELIANCE FRESH) EITHER AT BHUBANESWAR OR AT THEIR CALL DESK HAS BEEN CARELESS, IRRESPONSIBLE AND CALLOUS IN DELIVERING THE DESIRED SERVICES TO ME.

I NOW SUGGEST THAT IT IS A FUTILE EFFORT TO GET SERVICES FROM "RELIANCE ONE " AND THE ONLY SOLUTION LEFT IS TO CANCEL THE CARD . HENCE, YOU ARE ADVISED TO CANCEL MY CARD FORTHWITH UNDER SMS AND E-MAIL TO ME AS ANY PRODUCT WHICH I DO NOT WISH TO USE NEED NOT BE OUTSTANDING IN MY NAME.

ALTERNATIVELY I MAY BE PROVIDED OVER SMS THE TELEPHONE/MOBILE NUMBER OF A TOP EXECUTIVE OF THE COMPANY.

I AWAIT YOUR RESPONSE.

YOURS FAITHFULLY,

TAPAN BASU ( MOB. NO:- [protected])
DTD: 22ND MAR'09.

Dear Sir

Last year i filled all the details for your Reliance one card at your Reliance Fresh outlet at paschim vihar, new delhi, got temporary card(no [protected]), but as of now i had not recd permanent card, spoken to your customer care two month back they confirm the address etc but i had not recd the same, kindly look into the matter and arrange to despatch the same at earlist possible.
Regards
Er.Rakesh Pupneja
C/O Mrs. Reeta Kapoor
384, GH-1 Archana Appt.
Paschim vihar
Delhi-63

Dear Sir

Last year i filled all the details for your Reliance one card at your Reliance Fresh outlet at Thane, Dombivli, got temporary card (no [protected]), but as of now i had not recd permanent card, spoken to your customer care two month back they confirm the address etc but i had not recd the same, kindly look into the matter and arrange to despatch the same at earlist possible.
Regards
Yogini .J.karkar
B.008 Rajaram Apt,
Jadhavwadi No.1,
Mahatma phule rd,
Nr. Shankar Maindir,
Dombivli (west)421202.

I have my temperary reliance one card no ([protected]) .But i want reliance one permanent card my e-mail id is t.[protected]@yahoo.in and I want profile up date.

reliance one card(reliance fresh) — permanent card not received

my temporary card number is-[protected]. please send the card at my permanent address at hn-214 VPO surehra new delhi-110043, mob [protected]

Dear Sir

I have not yet received the Reliance one permanent card from the begining. Please send me the
permanent card as early as possible. Once i complained to my nearest Reliance Fresh store
but they have not taken any action about this. Please reply and send me the permanent card.

Regards
K. BHAVA KIRAN
Plot no-57 H No.1-1-21/27/5,
Ramnaresh Nagar Colony,
HyderNagar, Kukatpally,
HYDERABAD - 500 072.

How can we see our purchases points.

Hi

Its been more than a year since i filled the appliation for Reliance one card at your Reliance Fresh outlet at West Mamblam, Chennai, card no. ([protected]), but till now i have not recd my permanent card. I also spoke to the person on your Helpdesk counter however he provided me wrong contact details of customer care.Would request you to look into the matter.


Thanks,

Anup Kumar
C/O M S Ramanujam
New no.26, Old no. 59
Thambiah Street, West Mamblam
Chennai - 600033

Reliance One Card — not received permanent card

i am the reliance one card member since 2 years .but till know iam not recived permanent card .what to do

i am the reliance one card member since 6 months .but till know i am not recived permanent card .what to do

I AM IN NEED OF PERMANENT CARD FOR RELIANCE ONE, MY TEMPORARY CARD NUMBER IS [protected].
KINDLY DO THE NEEDFUL

Dear Sir,

I am the reliance one card member since 2 years .but still I am not recived permanent card .

Please arrange to send permanent card as soon as possible.

thanking you

kuldip topno
card no [protected]
c-205, Meghdoot Apartment, Near ECC Flats,
Kadma, Jamshedpur-831005

I have my temperary reliance one card no ([protected]) .But i want reliance one permanent card

I have not recd my permanent card Please arrange to send permanent card as soon as possible.

thanking you

srikantgoud
card no [protected]

I have my temporary Reliance one card from reliance mart TIRUPATHI with no.[protected].I want permanent card.when i will get it.Pl reply

dear sir,

I have not yet received the Reliance one permanent card from the begining. Please send me the permanent card as early as possible.
Once i complained to my nearest Reliance Fresh store but they have not taken any action about this. Please reply and send me the permanent card.


REGARDS
GANESH P JAYKAR
b 30 /room.no 05
indiranagar lower bibavewadi
pune, maharashtra 411037

hi,

Its been more than 6 month since i filled the appliation for Reliance one card at your Reliance Fresh outlet at pune vadgaon sheri, card no. ([protected]), but till now i have not recd my permanent card. I also spoke to the person on your Helpdesk counter however he provided me wrong contact details of customer care.Would request you to look into the matter.



manoj singh,
[protected]@gmail.com

Dear Sir,

My name is Vineeth Kumar.V, I got your temporary card no([protected]), But i did't get the permanent card, Kindly avail it as soon as possible



Regards,
VINEETH KUMAR.V
VIJAYA NIVAS (H)
PERUMPAIKADU P.O
KOTTAYAM-686028

Dear Sir

Last year i filled all the details for your Reliance one card at your Reliance Fresh outlet at Avadi, Chennai and got temporary card(no [protected]), but as of now i had not received permanent card, Please arrange Permanent card at earlist possible.
Regards
Paul Dharmaraj P
Kristhu Jothi Church
3/180 mount poonamallee road,
Ramapuram, Chennai - 600089

i have not recd my permanent card places arrange to send permanent card as soon as possible . priti khatri cardno.[protected]

Some one of the reliance sim holder from karnataka is disturbing me a lot by sending SMS and by giving mis calls from last one week...

So, I request u to get me the full details of that person and the number is [protected]..

Plz..help me by sending his details to my email - id "[protected]@gmail.com" or by message to my mobile number [protected]

thanku...

Please just inform me the holder's name of this reliance sim card:[protected] and its address

Respected Sir,
I m using reliance simcard (prepaid) since last 4 years. But now from last 6 months i knew that card is registered in other person's name. Although i provided my documents to the agent but he did registration in wrong person's name. Also i went to his shop but he got transfered to some other place which i don't know.
Please its my warm request to you to provide me right way to get myself registered in my simcard as soon as possible.

Respected Sir,
I m using reliance simcard (prepaid) since last 4 years. But now from last 6 months i knew that card is registered in other person's name. Although i provided my documents to the agent but he did registration in wrong person's name. Also i went to his shop but he got transfered to some other place which i don't know.
Please its my warm request to you to provide me right way to get myself registered in my simcard as soon as possible. My no. are with my clients so plz give me a correct way to be registered in my sim card

DEAR SIR
PLS SEND ME THIS RELIANCE NUMBER : [protected], [protected] SIM HOLDER NAME AND ADDRESS.
ITS VERY URGENT

THANKS
SHYAM SUNDAR JHA
[protected]

please send me details of sim card [protected] holder my email id is mannala.[protected]@gmail.com

Reliance Broadband — Overcharged for Non working services

I have reliance Broadband since last two year. Everything has been goin good until June-2011. I have never any issue with billing and i have never delated any bill payment for them.

Since June second week my Internet stopped working. I called up first time but the customer executive said the system is down and did not register my complaint. Due to other personal work i couldnt call them for next two weeks. I called them on July 6th and register the complaint. I waited for couple of days but nothing happened. When i called up to check updates, the customer care told me that the problem is resolved and call is closed. Although i have never received a call from them OR the connection has restored.
Frustrated with things and miss coordination between Reliance customer care , i register a ticket to disconnect my services. I have also mailed multiple times to they Nodal Officer and higher authority multiple times. I have called the customer care at least 20 times so far. My connection never got disconnected since now but i have been receiveing bills with charges for all this period, with late fees and also the legal notice. The only request i have is to correct my bill for over charges of services not used ( if not earlier take it from the date when i open ticket for disconnection) and i will pay the corrected bill. But the horrible customer care never understand that so far. pathetic experience with reliance and the way they treat customer who use their services for two years or more.

I have all the logs with me if you want to cross verify. I can be reached on [protected].

Need Call details for four months
Respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected]. its urgent please send it on my email id from 01.02.09 to 17.05.09 till today.


thanking you,
anil singh

Sub.: Network Problem.

I have a RGSM and a CDMA connection, I am having problem since No both network is available in my area for the past 1 month connection is available on roof top.

Customer care is of no help as they claim that the network is o.k. I Think "The most Third class network in Lucknow U.P. East (CHOWK BAJAZA).

Can you help me, Since other network (Idea [protected]) have no problem.


Reliance officials Visit This Site and they will take some serious actions.

Thanking you,

Mohd Daniyal

# [protected] &
[protected].

with due respect, i want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected]. its urgent please send it on my email id from 30.12.08 to 07.05.09 till today.

Respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected]. its urgent please send it on my email id from 01.03.09 to 10.08.09 till today.

Respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected]. its urgent please send it on my email id from 01.05.09 to30.09.09 till today.


thanking you,
Manisha Chouhan

Respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected]. its urgent please send it on my email id from 01.05.09 to 30.09.09 till today.


thanking you,
Ganesh Prasad Mohbey

Respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected]. its urgent please send it on my email id from 01.05.09 to 30.09.09 till today.


thanking you,
Manisha Chouhan

Respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected]. its urgent please send it on my email id from 01.05.09 to 30.09.09 till today.


thanking you,
Ganesh Prasad Mohbey

respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls, missed calls and message details of last two months of my mobile number [protected] its urgent please send it on my email id .its urgent


thanking you,
rahma iqbal

Respected sir,
due to some probleme i want my call details of no [protected].also i want to provide privacy to my call details as no one can see it without my prermission.please send it me till tomarrow as it is urgent.





thanking you,
snehal sunil visrute

Need Call details for Two months
Respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected]. its urgent please send it on my email id from 10.08.09 to 10.10.09 till today.

Thanking you
ABDUL WAHID

Respected sir,
I want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected] / +91 [protected] its urgent please send it on my email id abhijit.[protected]@gmail.com from 01.09.2009 to 08.10.2009 till today.


thanking you,
Abhijit Bhadra
Bankura

respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls, missed calls and message details of last two months of my mobile number [protected] its urgent please send it on my email id .its urgent



thanking you.
raj sharma
[protected]@yahoo.com

dear sir ... mera phone numb. hai [protected]
es numb. par out going messege dekhna hai
from 1 nov. to 1dec.

Smart GSM service — call details

sir i want a statement of incoming & outgoing call details of my smart no i,e [protected] ( call details from dated 21.04.2010 to 16.05.2010) plz send this through my email i,e [protected]@sify.com

Dear sir,
Hello sir this is Mitresh Jain. My number is +91 [protected]. And I want to know my call details from last 25 days. please help me it's urgent...plz send me it as soon as.

Thanking you
Mitresh Jain

Need Call details for one months
Respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected]. its urgent please send it on my email id [protected]@yahoo.com from 06.10.2010 to 06.12.2010 till today.


thanking you,

with due to respect dear sir i want request you to send my call details of incoming and outgoing call on my mobile number [protected] please send it on my email id [protected]@gmail.com from 01.12.2012 to31.12.2012

Respected sir,

with due respect, i want to request you please send me my call details of incoming and outgoing calls on my mobile number +91 [protected]. its urgent please send it on my email id from [protected]@gmail.com .


thanking you,
sruti panday

TATA Indicom — without information changing the schemes

I did purchase a phone which was from tata indicom, the No is=[protected], the conversion was at that time that u have to use this phone without any disconecting the phone, and the phone will the lifetime phone in the end of 12 month of purchasing. But right now when the period is on ending they r saying me that u r not able to creat ur phone for lifetime. I was requested to the costumercare but they r also saying that our sheme has been changed right now and u have to pay again for lifetime.

What i do in this time because i think that this not the right way to change any of their schemes without any conversion and without any information.

Kindly help me for this thing because the big companies doing exploitation of the small people and they r thinking that no one can do anything against them.

I will so obliged if my problem will be sortout as soon as possible

thanking you
sonveer date
[protected].

Reliance Broadband — Reliance Broadband is a cheat

Its been over a month since I applied for a Reliance Broadband in Mohali(Punjab). My cash has been encashed yet no sign of any connection. There is no number on the receipt or any reference number because of which the Customer service cannot find the status. They ask to call the local executive who contacted for the sale. He either does not respond or makes one excuse or the other. They are not even refunding the money. Its outrageous and fraud and cheating the public.can anyone advise where to get justice from?

Cheap Reliance Communications / Phone — Cheating / Very bad service

Complaint copy sent to Cheap Reliance on 29th.Dec.07
Though I forgot to mention belwo it is a faulty phone.

Subject: Disconnect your phone in 2 W days or else it will be thrown out - Crude Gujju Ambani empire built on cheating


Hi,

Recently your people offered a fixed landline conn[protected]
1. A preferred no was not given as promised
2. My address displays an incorrect street name which I had advised at start to remove - not done
3. No manual or help of any kind given, neither any tariff in writing as offered - I guess Reliance plans to cheat us tommorrow. A fact of this theory is when Reliance communications went live 10 months later they lost all billing data except for the amounts - a know fact that many were charged highly - apart from
Rs 1,200 mobiles sold at 6000.00 - and the comapny breaks even within a year, when for that industry it was around 6-7 years.


4. As no service provided though I was told at time of connection, I had no tech no if phone broke down, no customer service no - nothing.
So called a week ago and spoke to someone at 3033777 who finally trabferred me to your terminations as i was going to through the phone out on the street. I was on hold for 10 -15 mins - so I hung up. No one bothered to callback.

5. Today I called at about 11.55 AM and spoke to a Abdul who offerred to provide another friendly number, as I was not interested to transfer me he wanted to do security.
I gave my address - tokd him street name was a Reliance error and not correct - but he persisted - kept asking
I then refused to give my date of Birth - who knows he may pass it on to Al-Qaida to make documents for their people.
All this as he refused to give his second name - why should I?
Abdul kept repeating address did not match - dont you have worarounds when a cust explains. You have a bunch of sick people.
He was having fun - Reliance wont when I throw the instrument out tommorrow and will not pay for your Misdemeanour and fault inspite of being told/ informed.
I had to tell the Robot like person of his possible Al-Quaida conn when he hung up.

I called back and spoke to Roopali and asked to speak to a manager, after haggling - why do theywant to know - do we have to repeat to eveyone -she tried to connect me, not sure as I was on hold for 10 mins - she came back and said it would take time - said a maanger could not callback!!
Gave me this id instead.

If the phone os not taken back within 2 working days, it will be thrown out in the best way possible - do not ask for bills - your not going to cheat me.
Dont run up fancy bills as a cheat company like yours may.

regards
James

Reliance Broadband — Lousy Customer Care

I have been using Reliance broadband for more than a year now. Their connection is quite reliable with minimum downtime. However their customer care is pathetic.
In January 08 for the first time my net connection went down. After numerous calls, complaint numbers, reminders and what-not I got my net connection back after 3 weeks.

Now again 3 weeks later its down again and it seems to be the same problem as last time. My modem is not getting any response from their server.
I called the customer care and my complaint number was taken down and my request forwarded to the Technical team. I was supposed to receive a call within an hour from this team. Yeah right! Its been more than a week and still no call. Since then ive called them over 10 times, spoken to 3 of the floor managers: Sagar, Susheel and Sanjeev and all of them are equally incompetant.

If anyone can provide me the contact number/mail id of any senior official in the Reliance broadband department id be grateful.

Ive decided to switch over to Tata Indicom. From the complaints ive seen here there isnt a single service provider who offers decent net connectivity. Guess we as consumers are resigned to a fate of terrible service as long as there is no governing body to overlook adherence to SLAs.

Sir,
I am a post-paid Reliance GSM customer of Jharkhand.customer care number for jharkhand is [protected]. But i m sorry to say that this number never works. Lines are always busy for this number.

I want to view my bill online, is there any way to see this online?

Go to the Consumer Forum. If it doesn't work, reach the local newspapers, tv, and tele-Communication minister.

have been using Reliance broadband for more than a year now. Their connection is quite reliable with minimum downtime. However their customer care is pathetic.
From july 23rd, 08 my phone is not working. I called the customer care and my complaint number was taken down and my request forwarded to the Technical team. I was supposed to receive a call within an hour from this team. Yeah right! Its been more than a week and still no call. Since then ive called them over 10 times, spoken to 3 of the floor managers: I spoke every time Mr. Vijay other guys and all of them are equally incompetant.

Even I called to Mr. Rajashekar [protected] who is the incharge of this. When I called him in the morning hours he told call me in the evening hours due to out of office. When I call in the evening hours no response from his mobile. If anyone can provide me the contact number/mail id of any senior official in the Reliance broadband department id be grateful.

Ive decided to switch over to Tata Indicom. From the complaints ive seen here there isnt a single service provider who offers decent net connectivity. Guess we as consumers are resigned to a fate of terrible service as long as there is no governing body to overlook adherence to SLAs.

Here are the my details:


Last complaing ids: 72903041 on 27th july and 73205815 on 1st august.
id:[protected]

a/c no:[protected]
b a/c no: [protected]

THANKS A LOT FOR TELLING ME ALL THE TRUTH ABOUT RELIANCE BROADBAND.
NOW I CAN NEVER AFFORD TO TAKE THIS BLOODY RELIANCE BROADBAND CONNECTION..

Reliance — Disconnected my connection--for their fault

I bought my smart SIM no--[protected] three months before...All document i have submitted properly..
But the send me a message that document is not submitted properly and stop all services..
There customer care section all time said me it will be all right within some days..But did not told me the time span in which I can expect..Even have not told me what was the problem in my document...
From all there activities it's clear that they made mistake for that i am suffering now...Really disgusted activities. If there was really a fault and if it's there fault then also they have to inform it via a call..
Because we customers maximum times don't read the messages from Company...
They are really Irresponsible.
I am very much disappointed..

I had done a complaint to [protected]@relianceada.com + anil ambani's email but they had not done anything this is my complaint written in Email

Dear Sir,

Reference to the above, I am your customer of Reliance Communications. I have a taken 300 Kbps Flat Fee plan. I regret to inform you that with the involvement of your staff duplicate receipt against our bill for 822/- issued to us on dated 11.06.09. A phone call received from your staff that your man is coming for Bill collection, please pay him your bill amount cash. He will come at 4.30 pm. He came on time and collect the payment from us. He had a Reliance ID in his Neck and ask for 822/- Rupees which was our Billing amount of the month. He give us the Original Reliance Receipt (Scanned Photograph Attached)

of Rs 822/-. But even depositing the amount I Recieve a phone call from your Billing Department regarding to Deposit the Bill. So i give them the Receipt Number to them. But the phone calls does not stop, They were continuesly saying to deposit the Bill and i was telling them that I had deposited the Bill and giving them Receipt Number again and again.

Finally I reach at your Reliance Communication's Mall Road, Office. Where i show them the Receipt which i have. They tell me the Receipt Date is 11.06.08, But I had taken my connection from December 2008 which can be varified from your Records. Then they tell me that Receipt is Genuine But is from their Lost Receipt Book and they also say that the person who take the money is not from Reliance. Sir, How on the Earth One (Your Customer) will know wheather Some Receipt is from lost Records or not? and How any one can get My Billing information (i.e. its Amount is 822/- and My telephone Numbers etc). Can anybody get your Reliance ID card so much easily? Why should customer bear such kind of loss? What is my fault? and even if you had lost some Receipt Book why are you sending your representives for door-to-door collections of Bill? When i ask these questions to your Billing Staff they even stop giving response to me.They give me the creeps. When i oppose they Copy the Receipt that i have and said they will do something in next some days to solve this problem. But nothing had been happened till now.

My Internet and Telephone services were first Temporarily disconnected. Then i received your raised bill of 1823.66. I don't deposit in protest, I had received many phone from your Customer Care where i had mentioned the problem them but they had not taken any step, infact they call me many time and i have to repeatidly tell them what had happened with me again and again. I also write to your [protected]@relianceada.com. At first they response me that they will help me, But it was also only assurance. Nothing happened again. I receive another Bill No.[protected] dated 23-07-09 for 2541.61.

Now i was fed up, I decided to pay whatever the amount is (infact of depositing my Bill of 822/- and two months disconnected Internet's Amount) and disconnect the Connection Permanently. I again reach at the Reliance Communication's Mall Road, Office. Where i meet Your HR Representative and tell him that I want to disconnect My Internet + Telephone Services forever. When he want to know the reason, I tell him the entire situation that had happened with me. He gave me your Email Address (on the condition of Not mentioning his name) and tell me to mail you all that happened with me. He said I will definately get some solution from you. So I am writing this letter to you. I am also attaching the Scanned copy of the issued Receipt. Now Please give me your reply, So that I can decide what to do next?

I hope that after considering above circumstances you will do the needful and support & save me and all of your other customers.

Thanking You
Yours Customer
Name Vijay Sharma
Billing Account Number
[protected]

I also send them my receipt copy as attachment but nothing happen. So they are doing Fraud.

Reliance Broad Band 300kbps Plan — Reliance Executive is not responding after collecting the Application fee for the reliance Broad Band Connection

Hi,,,

This is Naveen Kumar P. i've taken Reliance Broad Band Connection on the name of Munisekar for the following address

301/a, Kannan Building, Vinayaka Nagara,
Basavannapura Main Road, K.R.Puram,
Bangalore 560036.

But after Collecting the amount he is not attending my call and i want to know is our connection is registered r not please confirm with them and do the needful,,,,,,,,

Regards
Naveen Kumar
[protected]

fromshankar joshi <[protected]@gmail.com>
to"Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>,
datacard.[protected]@relianceada.com,
Rcomnodalofficer.[protected]@relianceada.com,
[protected]@relianceada.com

dateFri, Sep 18, 2009 at 1:09 AM
subjectNOT RECEIVED THE HARD COPIES OF THE BILLS YET.
mailed-bygmail.com

hide details 1:09 AM (5 minutes ago)


"REMINDING YOU ALL AGAIN THAT WE HAVE NOT RECEIVE ANY HARD COPIES OF THE BILLS FOR THE NUMBER [protected]" . WHY IS THIS HAPPENING SO? I SHALL NOT BE HELD RESPONSIBLE FOR THE LATE PAYMENTS.
ARE MY MAILS GOING INTO YOUR SPAM? PLEASE CHECK.

SHANKAR JOSHI




On Wed, Sep 16, 2009 at 10:53 AM, shankar joshi <[protected]@gmail.com> wrote:

Dear Mr.Vikash Jharia,
Till Date No correspondence letters (Hard copy of the Bill) and no calls regarding this matter. I hope the above are not false statements.
Thanks a lot for giving me an opportunity to reply back. Are you considering my mails are spam mails???
Shankar Joshi


On Thu, Sep 3, 2009 at 6:29 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Joshi,

Greetings of the day!

We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

We understand your concern and assure you of a rapid improvement in this situation shortly. We are able to deliver world-class customer service only by providing resolutions to our customer’s grievances.

This is in response to your mail and subsequent telephonic conversation had with you regarding frequent disconnection issue of your Reliance Netconnect Broadband number [protected]. Please note that your complaint logged as Service Request ID[protected]. We are working on it and will respond to you in next 4 days.

Further, we understand your concern regarding non-receipt of bills. However, this is very unusual as we send our bills by courier well in advance so that our customers get adequate time to make payment. We will inform our bill dispatch department to investigate your case and ensure this does not happen again.

In continuation to your mail regarding hard copy of the bill. Please note that your request is logged as transaction ID[protected]. We are working on it and will respond to you in next 3 days.

We are committed to serve you the best and value your association with us.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].

Yours sincerely,

Vikash Jharia
Netconnect Broadband
Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: shankar joshi ([protected]@gmail.com)
Date: Wednesday, September 02, 2009 11:45 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); Customer Care ([protected]@relianceservice.co.in); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Fwd: Fwd: Alert - Payment due-date crossed

NO REPLY ON THIS EVEN TODAY ALSO.


[protected] Forwarded message[protected]
From: shankar joshi <[protected]@gmail.com>
Date: Tue, Sep 1, 2009 at 4:26 PM
Subject: Re: 'ADAG=[protected]' Fwd: Alert - Payment due-date crossed
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>



HATRICK!!! HATRICK!!! HATRICK!!! HATRICK!!! HATRICK!!!
RELIANCE COMMUNICATIONS

Dear Sandeep Kujur,
Netconnect Broadband
Reliance Communications


I HAVE NOT GOT THE BILL THIS TIME ALSO !!!
ABOVE ALL, SHALL I SAY HURRAY OR CONGRATS TO RELIANCE COMMUNICATION FOR NOT SENDING THREE CONSECUTIVE MONTH BILLS ! HATRICK!!!
SO MANY BEGGINGS FOR THE BILL, SO MANY CALLS, SO MANY ENQUIRIES WITH ME FROM CUSTOMER CARE EXECUTIVES, EVEN THEN NO BILLS DELIVERED !!!
ALL ARE CONCERNED WITH THE PAYMENT TO BE RECEIVED FROM MY END !
WOW! WHAT A GREAT SERVICE TO THE PROMPT CUSTOMERS !!! I AM SURE THAT NO SENIOR PERSON IS TAKING INTEREST ON THIS ISSUE. (Cant you people listen to the call recorded clippings atleast?)

I DEMAND YOU THAT I AM NOT GOING TO PAY THE AMOUNT THIS TIME. IT HAS TO BE WAIVED OFF COMPLETELY FOR THE MENTAL HARASSMENT WHICH I HAVE UNDERGONE AND LOST MY BUSINESS WHEN I GOT CALL IN FRONT OF MY BIG TIME CLIENTS. THIS HAS TO BE GRANTED BY RELIANCE COMMUNICATIONS.

SHOULD I ENCOURAGE YOU "GOOD, KEEP IT UP" ???
IT'S TIME TO SAY TO THE PUBLIC THROUGH NEWSPAPERS. PLEASE SUGGEST ME ON THIS.

I got a call from Reliance - Mumbai head office by 3:53 pm today (1st September 2009) By Swapnil. Kindly listen to that. He was not able to provide me any information regarding the bill why it is not being delivered. He was stressing on the payment. For other inquiries he told the concerned department will call you. Is this the kind of answer to give / get?

REGARDS,
JOSHI.








On Sat, Aug 29, 2009 at 3:31 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Joshi,

Greetings of the day!

This is in response to your mail regarding Netconnect Broadband number [protected]. Please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in 3 days from the moment it has been logged.

We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

We understand your concern and assure you of a rapid improvement in this situation shortly. We are able to deliver world-class customer service only by providing resolutions to our customer’s grievances.

We look forward to co-operation of esteemed customers like you.

We are committed to serve you the best and value your association with us.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].

Yours sincerely,

Sandeep Kujur
Netconnect Broadband
Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage.. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: shankar joshi ([protected]@gmail.com)
Date: Wednesday, August 26, 2009 05:24 PM
To: Service Assurance Email ([protected]@relianceada.com)
Subject: Fwd: Alert - Payment due-date crossed

To: [protected]@relianceada..com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Fwd: Alert - Payment due-date crossed

Dear Concerned,

Please find attached the grievance letter attached and request you to solve my issues at the earliest. Below stated are the mails which I had previously sent.

Regards,
Shankar Joshi.




[protected] Forwarded message[protected]
From: shankar joshi <[protected]@gmail.com>
Date: Thu, Aug 13, 2009 at 1:32 PM
Subject: Fwd: Alert - Payment due-date crossed
To: [protected]@relianceada.com



To,
The Regional Manager,

Are you only related with the payments or even you people give a satisfactory service? I AM TELLING YOU I HAVE NOT RECEIVED THE BILL FOR Rs. 635.55. HOW DO YOU DEMAND FOR THE PAYMENT?
Do you give the connection before getting all my proof documents? Just think & understand.
SEND THE CORRECT BILL. I HAVE NOT USED IN THE DAY TIME AND I AM IN THE PLAN OF 499 WHY IS IT Rs. 635.66???

I don't want to repeat the same again & again.

Regards,
Joshi.






On Thu, Aug 13, 2009 at 3:35 AM, Customer Care <[protected]@relianceservice.co.in> wrote:

Dear customer,

With reference to your Reliance Mobile number [protected] for Account No [protected], we would like to inform you that we have not received payment
for your Current bill of Rs 635.55 .

Please make this payment immediately to enjoy our services. Kindly ignore this message if the payment has already been made.

You can also make payments online by registering for our Online Bill payment services at bill.reliancecommunications.co.in
For more information on our wide range of products and services visit us at www.rcom.co.in

For any assistance, contact us at [protected]@relianceada.com
Thank you for choosing Reliance, India's No. 1 Network.

Regards,
Customer Care
Reliance Communications

Tata Indicom Broadband — changing of plans without prior information

sir,
i had applied for tata indicom flash 384 in which i get 384 kb/ps and from 10p.m to 8 p.m i get 1.5mb/ps scheme for 5 months.As per condition i paid amount of rs in advance.After that for 2 months all went well according to plan and then after the company changed our plan to infinity 750 Plus without prior information and then informing me that mine plan was changed to infinity 750 plus and charge was also increased.I have inquired for that they that they are migrating every customer to that scheme but one of mine friend still using same plan of mine at present time.

So its point i felt myself to be deceived by the concerned company.
so appealing for further action against the company.

I HAVE PURCHASED RELIANCE NET CONNECT FROM RELIANCE WEB SAGAR M.P. BUT I WAS CHEATED BY RELIANCE PROBLEM ABOUT SLOW SPEED AND IRRESPONCE FROM RELIANCE WEB AT CIVIL LINE SAGAR M.P. MY CONNECTION NO. IS [protected].PLEASE SOLVE PROBLEM AT YOUR END OTHERVISE I WILL GO TO COURT OF CONSUMER FORUM OF INDIA. I AM VERY MUCH MENTALLY DISTURBED DUE TO YOUR ACTIVITY. I AM SORRYTO SAY THAT RELIANCE WEB IS A CHEATING COMPANY IN INDIA. HIGH RATES AND POOR SERVICE.

mr. ravi ([protected])he is fraud

Reliance Broadband — Reliance poor management

My self Ashish Kaushik from Coimbatore and i had applied for Internet broadband connection on 15th Oct 2009 and submiitted all the required documents and cheque of Rs 500 to reliance executive and till date i have not recd internet connection and beauty is i have called up in customer care number of times and they dont give any complaint number to their customer.Everytime i called up in customer care i have to inform all the story again and again to them and their reply is simple "sorry sir and get back to you shortly" but nothing happened till date even they had taken the payment of Rs 500 from me but no one is bother after all what is happening in internal system as they have already taken payment but not issuing connection.Even no one has called me up for any updates till date everytime i am following up with them.

Really i got frustrated and cant imagine that this is working style of company like reliance.There is no commitment level and no customer values.Totally irresponsible management.This is the company who makes the people fool and earn the money and making Mr Anil Ambani richest person of World.Great Going Reliance........Keep it up.

Its all true.I got a broadband connection which promises 3mbps (max) speed but it has never exceeded 120 kbps.That too first 3 days of getting new connection.Its been no connectivity or speeds as pathetic as .05 kbps-20kbps since then.So much for relying on `Reliance`.The first and last time i would invest on anything with the name RELIANCE on it.Not a single buch..forget 2 thousand of hard earned money.

reliance Data card 9302902997 — No Delivery of bill hard copy

Respected Sir

I Have purchase Reliance data card in June 2010 . Company has not delever hard copy of bill till now after many request with his costomer care Req n.[protected] dt 06.09.2010 and requset no.[protected] dt 20.09.2010 . company has no action about our request and complaint . very poor service . and i am not satisfied with company service.

Rajendra kumar Jain
Pathar Mohalla GUNA
MP
Mobile: [protected]

[protected]

Hi Rajendra,

Apologies for incorrect addressing.

Regards,
Reliance Communications Online Support Team

Your feedback is important to us. Keep Posting!

Sir.
I applied for the migration of my prepaid data card ([protected]) to post paid on 29/01/2011. I am extremely sorry to say that still after 6 days of time the migration has not been done.
I am not at all satisfied by the services. My faith in Reliance is shattered
due to its tortoise trail in this space age.

Raj Kumar Yadav
Bahadurgarh
[protected] (M. Number)

Reliance Communication — IMP ISSUE LAST 75 DAYS

I Customer of Rcom and previous product is CDMA to Gsm (Rcom) [protected] we IMP on[protected] & last 2 month is not done imp and also incomming barred last 75 days and many complaint we at Reliance but could not help us and not resolve problem

Tapas Dey

Reliance Netconnect Broadband+ — false condition

I was buy relaince broadband + netconect on[protected].the plan is 8 gb use from 6am to 10pm & 15gb use 10pm-6am at the speed of 3.1 mbps.but since I buy data card I was suffering for low speed.the speed was 112 kbps!!bt recently from last 2-3days I was unable to connect internet..unable to connet with customer care..I was complaint abt this prob so many time...bt my prob is not solve yet...so plz plz plz help me.

Reliance Broadband — Reliance Broadband is a cheater

Hi,

I am from Pune. I got the new Reliance BB connection 3 months back. At that time, their representative told me that if I pay 3 months rental in advance, the installation charges Rs.500 will be waived off and adjusted in the bill of third month. But I clearly mentioned that if you mail me the same then only I will believe else I am not interested in the connection. As I insisted on it, the manager dropped me the mail clearly mentioning that "IF THE CUSTOMER IS GOING FOR A QUAREARLY/HALFYEARLY/EARLY, PLAN WE WILL PROCESS FOR A WAIVER OF THE INSTALLATION CHARGES RS/- 500 WHICH WILL BE ADJUSTED IN THE BILL." (This is taken as it is from the mail)
I paid the advance rental for 3 months including the installation charges. To my surprise, no waiver is provided in 3rd month's bill. I launched a complaint and received the response saying that the charges are correct and no waiver will be given. Then I forwarded the mail received from their own representative (Manager) promising me about the waiver. The next reply is that “they forwarded the issue to the concerned team.”
While I am waiting for the reply, just to add to the frustration, they temporarily suspended my connection without even informing me.

Below are my connection details.
Customer A/c Number :[protected]
Billing Account No. : [protected]
Reliance Internet Service User ID:[protected]

Best Regards,
Amol

send mail to Rcomnodalofficer.[protected]@relianceada.com for Delhi users.
google to find for other region's nodal officer emails

Hi
My name is lalit last year on feb 2013 i got the reliance netconnect facing lots of problems my plan was in unlimited Rs 750/- on december 5th 2013 i got the bill Rs 1980 for two months my usage not even a 1 GB per month i agreed i paid then i requested to change my to Rs 450/- at punjagutta reliance office and they asked me Id proof xerox copy and photo copy also i submitted and on january my bill generated to Rs 942/- and on feb 24th my total bill Rs 1784/- then i visited to reliance punjagutta office they are saying that i have not put any request for changing plan..how cheated to the customers..very big froud even my 3 to 400 friends use reliance network an dth services please i requested to take the action...if action has not taken i forward a message to all my friends and relatives that what all happened..

Regards
lalit
Contact details : [protected]
Email : [protected]@gmail.com

My connection stopped working from 15 August till now you guys haven't done any thing. I do reply my calls and emails. Or disconnect it right now

Since 7th May, 2009 I am facing problem in communication with others through my mobile which has the connection of SMART GSM Service (Life time). The problem is whenever I am calling this mobile from other mobile it is heard that "The number which you are trying is out of reach" inspite of its existance in the locality. Not only that sometime it is heard that "The number which you are trying is currently switched off" though the mobile is not all switched off at any time. I am residing in the district of Midnapore(West), in the state of West Benga, in the country India. It may be pointed out that the other mobile connections in this area are OK.

plz send me my mail

DEAR SIR,

I am ACHIN SHARMA from bareilly(u.p.).i have three plots and a house holder in bareilly city.i want to give u for use of mobile tower for rent.

I don't know what is the procedure.

please help me what should i do.

MOBI NO:- [protected], [protected]

EMAIL ID:- [protected]@gmail.com

DEAR SIR,

I am ACHIN SHARMA from bareilly(u.p.).i have three plots and a house holder in bareilly city.i want to give u for use of mobile tower for rent.

I don't know what is the procedure.

please help me what should i do.

MOBI NO:- [protected], [protected]

EMAIL ID:- [protected]@gmail.com

Dear Madam/Sir,

We have a reliance mobile tower in residential area next to my house.(just opp. to)

Please can we ask you to intervien in order to shift it away from the housing area. the village and post new sita nagar, near old t.v. tower, n.h-2, firozabad road, Rambagh Agra-6, state uttar pradesh the mobile tower company is reliance.

appreciate an ealry repsonse.

best regards,
surajj Tiwari c/o Pawan tiwari
(HT MEDIA VENTURES AGRA)
[protected]
[protected]

Non-Credit of Top up TALK TIME inspite of repeated requests.

Service Request ID[protected]

Hi,

On 18th August '09 at around 12:00 noon I had approached your franchisee 'Jay Ambe Communication', New C.G. Road, Ahmedabad - 382424. Phone no.[protected]. I was shown a chart to select the TALK TIME amount, I selected 111.00 x 4. The same evening when i checked the balance was not credited to my account, at the same moment this matter was taken up with your franchisee and your customer care department followed by several phone calls and personal visit to your franchisee and speaking to your customer care department including supervisor. Now i am told that the amount has been credited to your account under which you are able to use data connection. I have repeatedly informed that I do not need a data connection credit since I do not use the internet. I was assured by your customer care department that within 48 hrs the TALK TIME amount will be credited to your account but so far it has not been done. Your franchisee owner Mr. Nitin ta blindly says this is not possible and it is not our fault. I fail to understand when I have paid for TALK TIME, why are they compelling me to use internet. I therefore request you to do the needful in the matter at earliest possible.

Regards,
Devji Shamji

Sir I would like to inform u that We r Your Valuable customer sive for a long time . But soory to say that we are not geeting the entire bill in stipulated time. These No. are:
[protected]
2)[protected]
3)[protected]
4)[protected]
5)[protected]
6)[protected]
7)[protected]
8)[protected]
9)[protected]
10)[protected]
11)[protected]
12)[protected]
13)[protected]
14) a/ no. [protected]
so i requested to you please send the bills in below address and thg. Email also:


Email ID: [protected]@gmail.com
Billing Address: Alliance Industrial Marketing
Milestone-Delhi 485 KM Sitapur Road Lucknow

Sir I would like to inform u that We r Your Valuable customer since for a long time . But sorry to say that we are not getting the entire bill in stipulated time. These No. are:
[protected]
2)[protected]
3)[protected]
4)[protected]
5)[protected]
6)[protected]
7)[protected]
8)[protected]
9)[protected]
10)[protected]
11)[protected]
12)[protected]
13)[protected]
14) a/ no. [protected]
so i requested to you please send the bills in below address and thg. Email also:


Email ID: [protected]@gmail.com
Billing Address: Alliance Industrial Marketing
Milestone-Delhi 485 KM Sitapur Road Lucknow

Date:04.08.09

Sir I would like to inform u that We r Your Valuable customer since for a long time . But sorry to say that we are not getting the entire bill in stipulated time. These No. are:
[protected]
2)[protected]
3)[protected]
4)[protected]
5)[protected]
6)[protected]
7)[protected]
8)[protected]
9)[protected]
10)[protected]
11)[protected]
12)[protected]
13)[protected]
14) a/ no. [protected]
so i requested to you please send the bills in below address and thg. Email also:


Email ID: [protected]@gmail.com
Billing Address: Alliance Industrial Marketing
Milestone-Delhi 485 KM Sitapur Road Lucknow




Post your Comment

please issu my loging ID & pasword for online bill payament

Dear Sir,

plz help me

kirpa karkei merira bil thik karei taki mai apna bill jama kara saku.meira bill hai Rs.715 aur apnei bheija hai Rs.1456 ka jabki meira march aur april mai chala hi nahi hai

sir, i am not able to use my broadband data card after billing. and complaint is taken seriously by your team. kindly rectify the problem and let me to use my card or else kindly refund my money of dTA CARD I'LL GO THRU OTHER CONNECTIONS AVAILABLE IN THE MARKET.

Hello

We are willinng to refund your money, you can go to the nearest outlet and give them ref no.[protected] and get your money back.

You should try TATA photon as they provide better services.


Thanks




Keshav Bhagaddar
Consumer Complaints Forum
India

Hai sir . i am kirubakaran.c pls send my relaiance broad bond bill details. my A.c no is[protected]

Even my callertunes r being activated in this manner and Rs30 have been charged many a times. My no being [protected]. I have complained several times but without any respite. They once deactivate from their system but within a few days it is again activated and the amount is deducted. I am now getting impatient regarding this.

A usual day affair from the thieves!!

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with Customer Care Service Request Nos. are on 7th Nov, 2009 at 22:11:36 is[protected], on 9th Nov, 2009 at 13:17:05 is[protected] and on 11th Nov, 2009 at 22:46:47 is[protected], but no response is received from that No. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber.

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with Customer Care Service Request Nos. are on 7th Nov, 2009 at 22:11:36 is[protected], on 9th Nov, 2009 at 13:17:05 is[protected] and on 11th Nov, 2009 at 22:46:47 is[protected], but no response is received from that No. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber.

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with Customer Care Service Request Nos. are on 7th Nov, 2009 at 22:11:36 is[protected], on 9th Nov, 2009 at 13:17:05 is[protected] and on 11th Nov, 2009 at 22:46:47 is[protected], but no response is received from that No. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber.

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with Customer Care Service Request Nos. are on 7th Nov, 2009 at 22:11:36 is[protected], on 9th Nov, 2009 at 13:17:05 is[protected] and on 11th Nov, 2009 at 22:46:47 is[protected], but no response is received from that No. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber.

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with Customer Care Service Request Nos. are on 7th Nov, 2009 at 22:11:36 is[protected], on 9th Nov, 2009 at 13:17:05 is[protected] and on 11th Nov, 2009 at 22:46:47 is[protected], but no response is received from that No. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber.

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with Customer Care Service Request Nos. are on 7th Nov, 2009 at 22:11:36 is[protected], on 9th Nov, 2009 at 13:17:05 is[protected] and on 11th Nov, 2009 at 22:46:47 is[protected], but no response is received from that No. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber.

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with Customer Care Service Request Nos. are on 7th Nov, 2009 at 22:11:36 is[protected], on 9th Nov, 2009 at 13:17:05 is[protected] and on 11th Nov, 2009 at 22:46:47 is[protected], but no response is received from that No. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber.

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with Customer Care Service Request Nos. are on 7th Nov, 2009 at 22:11:36 is[protected], on 9th Nov, 2009 at 13:17:05 is[protected] and on 11th Nov, 2009 at 22:46:47 is[protected], but no response is received from that No. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber.

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with Customer Care Service Request Nos. are on 7th Nov, 2009 at 22:11:36 is[protected], on 9th Nov, 2009 at 13:17:05 is[protected] and on 11th Nov, 2009 at 22:46:47 is[protected], but no response is received from that No. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber.

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with your Customer Care. Service Request Nos. are on 7th Nov, 2009 at 22:11:36 No.[protected], on 9th Nov, 2009 at 13:17:05 No.[protected], on 11th Nov, 2009 at 22:46:47 No.[protected] and on 16th Nov, 2009 at 19:52:50 No.[protected] but no response is received from your end. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with your Customer Care. Service Request Nos. are on 7th Nov, 2009 at 22:11:36 No.[protected], on 9th Nov, 2009 at 13:17:05 No.[protected], on 11th Nov, 2009 at 22:46:47 No.[protected] and on 16th Nov, 2009 at 19:52:50 No.[protected] but no response is received from your end. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber

Deactivate Word Pack Service
I am a customer of reliance smart gsm service from last two years. word service is automatically subscribed in my No. I several time contacted with your Customer Care. Service Request Nos. are on 7th Nov, 2009 at 22:11:36 No.[protected], on 9th Nov, 2009 at 13:17:05 No.[protected], on 11th Nov, 2009 at 22:46:47 No.[protected] and on 16th Nov, 2009 at 19:52:50 No.[protected] but no response is received from your end. My mobile no is [protected]. I want to deactivated the word services which is received from 56300.

: TRAI direction of value added services are given below :

TRAI's direction dated 03.05.2005 and 12.9.2005 on Value Added Services

• No chargeable value added service, shall be provided to a customer without his explicit consent. Any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer. The above provisions are also applicable to Internet Service Providers.

• Voice Mail Service should not be offered without the prior consent of the subscriber

Smart GSM — astro pack activated automatically

Bejan Daruwala Astro Pack has been activated automatically.
Unsubscribe it now.

astro pack activated automatically sir my no. [protected]
Bejan Daruwala Astro Pack has been activated automatically.
Unsubscribe it now.

hi my name is hardik panchal. i brought a relince gsm sim card . before 3 weeks & i want to activate the gprs but some problem coming in that service. i alresdy complaint given in customer care but thay are not solving my problem so plz help me. i have htcp3400 mobile.pls send me setting for gprs. my no is [protected] plz call me on this number . ok plz help meeeeeeeeee thank you.

plz send me the reliance gprs settings on this reliance gsm number [protected]
send me its urgent...

my airtel no automaticly disconected
i submit all documents.

I placed request for GPRS activation on my cell NOKIA E63. I was asked to send a message ( 'all' )to 55100, and was told that I'll be getting the service activated within 48hrs, but the same wasn't activated (Instead i received a message that my handset does not supports the requested setting) . After that I called the concerned at *333 for lodging the complaint for same, in response to which my IMEI no. was asked for and was told that they'll be sending me the GPRS setting through online mode, and was told that same would be received with 48 hrs through SMS, but same weren't received in given time period. Post expiry of 48hrs duration, I again called customer care forum, and registered a complaint vide complaint no.[protected]on 23rd Feb at 0952hrs IST), and was told that with in 24 hrs my complaint would be addressed to. Till now i havn't received any response from the company for same.
I have also tried getting the settings through RWorld module, but in vain.


Could you kindly help me out on this and bring the concerned to justice?

NB:- Service provider claims to have India's No.1 Network

Regards,

Ravinder Singh,
[protected] (Reliance GSM)

Hi,

I am also looking for broadband internet options in New Palam Vihar. Just wanted to know if Reliance addressed your issues and your feedback on how is their service at the moment?

Thanks,
Manu

Hi sir.

reliance curd temporary is there.parmand curd is not rsceived.please check.and send my email id detail.




Thanku

relianceone card

Hai this is UMESH P, i have applied a reliance one card last year but so gar i have not received the original card and i am dealing all my transactions with my temporary card kindly send the original card and the card Number is [protected] and my contact details is here under

UMESH P
20-3-52/A1, YERRAMITTA,
SHIVAJYOTHI NAGAR,
TIRUPATI - 517 501,
CHITTOOR DISTR, AP
Contact number - [protected]

Hi,

I am having reliance one temporally card past 5 years done but still i dint received my permanent card they are making fool to the people it was fake card that card not in used card No:- [protected] so kindly stop making fool to people and do the needful.


Thanking

Sreenivasulu.Bandla
+ 91 [protected]
BT Kawade Road Pune.

i need my connection prepaid change to a postpaid
my no. [protected]

i have a reliance prepaid mobile lifetime incoming free which needs to be recharged every 6 months which was not informed to me when the same was purchased. When i called at customer care, they told to re-charge the same with Rs. 200/- so i re-charged the same. but my call was still disconnected with message " insufficient balance". i again called the customer care people, who told to me to re-charge the same at Rs. 97/- and then my mobile got connected.

I want to know why complete information is not provided at the time of Purchase and why Customer care people give different information for the same thing.

hi i am customer reiance gsm but i change my connection in prepaid to postpaid so please help me

thanks
ashwani pareek
+91-[protected]

Its really disgust to launch a complain against the poor, dull, zero service of reliance communication here in Srinagar. Reliance communication is a company with widest business across the India and it should maintain its service accordingly. Newly launched scheme 1p sms is a positive signal towards the consumers as well as towards a middle class earning person. Reliance communication only trap the consumer by its tempted schemes but not provide sufficient service, I therefore request to all visitors of this website please join the hands and lets sue the company otherwise we request the company to take necessary steps.

pripaid to postpaid