[Resolved]  Reliance Communications — Wrong charges added in Postpaid Mobile bill

Below is the mail comunication with the customer service regarding the problem they don't have a satisfactory answer

RE:'ADAG=[protected]'Reference to your mailFriday, 27 November, 2009 10:49 AM
From: "[protected]@relianceada.com" <[protected]@relianceada.com>View contact detailsTo: "praval sharma" <[protected]@yahoo.com>Dear Mr. Sharma,

With reference to your e-mail regarding deactivation of Alturist-Devotional pack for your Reliance Mobile number [protected], please note that your complaint is logged as Service Request ID[protected]. We are working on the same and will respond to you in next two days.


Further, as informed to your earlier, please note that the Alturist-Devotional pack is activated through Out Bound Dailer Mode. Hence, we are unable to process your request for the waiver.

Also, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Hetal Shrivastav

Service Assurance Cell

Reliance Communications



"Notice: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less that or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: praval sharma ([protected]@yahoo.com)
Date: Thursday, November 26, 2009 08:49 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail

Hi Team,

Sorry to hear this reply, but as i didn't activated through 'Bound Dailer Mode", i have many times experiance in reliance that there are many services are activated on the prepaid and postpaid numberby reliance mistakes and this is too, the charges are detucted from the account and reliance never found there fault. I am saying that i have never dialed any subcription number like 51234*** or other and from the date of actiation of postpaid number i do not responded any subscription call.

I have also tried to deactivate the service through[protected]Toll Free), tried this number 3-4 times but the call is going silient for 2-3 minutes and call disconnected.

And i do not what is this pack and i donot know how to use it , and i am not geting sms regarding the subscribtion.

So please check again and prove me wrong, show me the logs showning that this service is activate from my end..

Thanks and Regards


PRAVAL SHARMA

Technical Support Manager

REDTRAY INTERACTIVE SOLUTIONS PVT LTD
(M) [protected], [protected]

Skype: pravalred
www.redtray.co.uk

Shortlisted for e-Learning Development Company of the Year 2009

Registered in England No 3117187, Registered Office: Lion House, Red Lion Street, London WC1R 4GB






--- On Wed, 25/11/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference to your mail
To: "praval sharma" <[protected]@yahoo.com>
Date: Wednesday, 25 November, 2009, 2:54 PM


Dear Mr. Sharma,

With reference to your mail regarding VAS (Value Added Service) on your Reliance Mobile number [protected], please note that as per details checked in our system the Alturist-Devotional pack is not initiated by Reliance.


Further, please note that the Alturist-Devotional pack is activated through Out Bound Dailer Mode. Hence, we are unable to process your request for the waiver.

In continuation to your query regarding deactivation of the same pack, we would request you to dial[protected]Toll Free) and follow the instructions.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Yours sincerely,


Hetal Shrivastav

Service Assurance Cell

Reliance Communications


"Notice: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less that or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: praval sharma ([protected]@yahoo.com)
Date: Wednesday, November 25, 2009 09:57 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); reliance mobile ([protected]@relianceada.com)
Subject: Wrong Charges Added For AltDevotionl Subscription

Hi,

As per my first bill a monthly charges is Credited to my bill account regarding “AltDevotionl Subscription L[protected] to[protected].00” but I didn’t started it on my number it is wrongly charged to my number. This charges is wrongly charged by RELINACE mistake please provide the wavier of this Rs 30 + Service Tax.




Thanks and Regards


PRAVAL SHARMA

Technical Support Manager

REDTRAY INTERACTIVE SOLUTIONS PVT LTD
(M) [protected], [protected]

Skype: pravalred
www.redtray.co.uk

Shortlisted for e-Learning Development Company of the Year 2009

Registered in England No 3117187, Registered Office: Lion House, Red Lion Street, London WC1R 4GB






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