Reliance Communications Complaints & Reviews

Pl Note that i have applied for a reliance GSM postpaid mobile connection at bangalore, but later cancelled the same as there was abnormal delay from company side.

The connection was booked by one Mr. Nagendra Prasad of Reliance Communications working at Bangalore Dikenson road office.

But now after almost 4 monts i have recieved a bill for Rs.1726.00 in my name for mobile no: [protected].

Pl Note that i have never collected the SIM card nor the same was delivered to me.

Pl help me.

My Adress:

FLAT NO 304, K.T APPARTMENTS, 89 DIGONAL ROAD
V.V PURAM, BANGALORE, KARNATAKA

ALTERNATE MOBILE NO:[protected]

We are here in Kashmir facing immense problem of customer service. Rcom is big company but with no service, we have a tremendous problem here, we are having activation problem here. I was trying to subscribe sms pack but was unable to do so as the service was very poor I even tried to call customer care the route was busy for half of an hour, some how the line was connected but there was no response from customer care representative. I therefore request you to improve in the conditions other with you may sued by a aggressive customer..

Someone from the Reliance customer has asked my IMEI no.& I have given to him. Whenever I am recharging someone else is using my balance for downloading videos, songs, etc.This was the case of Reliance GSM sim which I have taken in Gorakhpur. But in Mumbai I have replaced & took the new Reliance GSM sim card but the same problem persists. I hope favourable reply from ur side as soon as possible.

Dear all Reliance customers please check your prepaid balance frequently because Reliance prepaid is giving all the customers special offers by cutting your balance without our permission (we are already signed from we accepted all terms and condition there own rules at time of submission registration form) i lost my balance and loged complaint Nos.[protected] &[protected], mwith Reliance GSM simplay replay your mobile is activated with our special plan with our customer permision and operations. there is no other team to attend this kind of complaints Reliance GSM not having tecnical team to respond cusromes complaing we have to followup with our complaint after log we need to keep on tuch with they team there is no respond from service proviedr.
ALL THE PREPAID CUSTOMERS PLEASE CHECK YOUR BALANCE REGULARGY TO AVAID TO KNOW HOW MUCH BALANCE OF AMOUT YOU LOSS BUT YOUR CAN'T GET IT BACK ITS TRU. BUT U WILL COME TO KNOW HOW MOUCH OF BALANCE YOUR LOSSES PER DAY OR PER MONTH

Respected Sir/Mam,

I bought a reliance GSM Network connection . after activation of this network idaily get approx 10-15 advertisement call. I tried 8 times to activate the 'National Do Not Call Service'.
I tried both the SMS and the Call facility on 1909 provided by Gov. of India.
When i tried SMS on 1909 no reply came.
When i tried the call on 1909 istead of activating the NDNC the system replied with
the advertisement for songs, caller tunes, SMS pack, etc.

The call have no time "whether you sleep", "Attending Classes","Attending Meetings", it comes randomly.

Please help,
or should i take the help of Consumer Court.

Details:
Name: Vinay Kumar
Location : Punjab ( District: Sangrur)
Mobile No: [protected]
Network Provider : Reliance


Thank You.
Date: Dec. 24 2009

I have Purchased Reliance Netconnect Broadband+ on 30/11/09 no.[protected]wide bill no.15061 at Tele Point,58,Nehru Place,New Delhi-110 019 paid 3,500/- for Modem & Bill no.15062-paid 1,014/- for Services.But on 12/12/09 I was trip to Triupati from H Nizamudin to Tirupati only at Secundrabad Networks for a while and return to Tirupati to New Delhi ,Only at Bhopal Network catched.I have complaint to Rohit on Reliance Netconnect Customer care on 17/12/09 at 8:13pm given me complaint no.[protected].Next day Sashi Bhushan from their Mumbai office call me from[protected],to promise me amout will be refunded. I didn't get any amount till date.I want my Amount Back.
Vikas Mittal
C/O Mahesh Singhal
1184/2,2nd Floor(Rear Flat)
Arjun Nagar,Kotla
Mubarkpur
Opp.Defence colony
New Delhi-110 003
Mobile:[protected](Alternate No.)

sir, I have taken a reliance gsm prepaid sim from my friend. mobile no. is [protected]. I want latest call details for past 3 months.

sir
i am a customer of RELIANCE postpaid broadband netconnect data card (mdn-[protected]). i will explain my situation 1st. i became RELIANCE customer as 1x data card user on 13 th may 2009 under freedom 12 month ADVANCE rental plan. for this i paid a total amount of rs 8604. plus an extra amount of rs 161 was charged to me by mistake but it was credited in my bill further. so the total amt i already paid was rs 8765. on 28th of october i visited RELIANCE noida sec 18 webworld and enquired about the UPGRADATION PLAN. the executive Javed told me that u can upgrade to broadband and ur advance rental benefit will continue till 12 months period is over according to ur old plan i.e an UNUSED amount of rs 4833.33(4672.33+161) from my advance rental plan will be adjusted @650+taxes till it is over and i[censored] upgrade ur plan to 850+ rental plan an upgrade offer of rs200 will also be credited as per upgradation offer. so i went for 3 gb plan of rs 850 on 28th of october. but when i recieved my bill in 14TH nov . it was to my shock to see rs 4833 withheld. am i a fool or what? i also paid an amount of rs 3500 for the new broadband datacard. i could have opted for a new connection rather then upgrade if i would have been told that the amount will be withheld. i am never a defaulter.
sir i have informed about this 3 times to Mr Javed at RELIANCE noida webworld in nov . he told me dont worry i will forward the request and it will be credited and also no need to pay the bill. but when my card got deactivated on 9th of dec , i contacted him. now he gave me the shock that plz pay the bill and ur amount has been withheld.On 10th of dec i wrote my grievance explaing all the details to the nodal officer but i did not respond. on 18th of dec i forwarded my complain to RELIANCE APPELLATE AUTHORITY. on 22nd dec when i contacted the appellate authority, after discussion, they concluded that their was mistake from their side in explaining the upgrade offer but they cant help and my amount will not be refunded.
so i am writing to u. plz address my request as soon as possible.
sunil kumar

I am using the reliance net connect for my laptop HP dvx 1104

Reliance Data Card number [protected]
complaint registered vide Service Request ID[protected]

the device is LXU -800 LG

i went to the LG service center and tested the data card device works fine but the poor net speed continues .. it is confirmed at LG service center also

Now reliance people says that ur ram is not compatible with device ? check with the HP service centre

i went at least 2 reliance web services but no use they say call the datacard support team .. not much help from there end .

i am badly suffering from reliance people .Plz help me out from of this problem

Thanks & Regard's
Mahender([protected])

Hi,

This is to bring to your notice that I am really upset with the mobile services provied by Reliance Communications. I have not received my bill for the last 8 to 9 months and the reliance executives keep harrassing me for non payment of bills on time. I have put forward many complaints regarding this however to no avail.
A couple of complaints were registered through phone on their *333 customer service number. The customer service representative assured that the same will be rectified in few days and I will receive my bills from next billing cycle. But the issue is not resolved till date. I have registered a recent complaint with Reliance through one of their outlets at CIOU Code DLI10047 with the complaint number[protected]. The representative was unable to locate the issue as per him every thing was in place. However he registered another complaint but I believe it will not be resolved again.

I have been using this number since the inception of Reliance Communications however with my recent customer service experience with Reliance I am really disappointed with the serives and wish to terminate this number and look for other options. I regret the inconvenience it will cause, but circumstances have left me no choice.

Regards,
Ajay Bhandari
PH# [protected]

Dear Sir,

One sales guy from Broadband Services, Reliance Communications Limited came to our house and said they are giving connections and he took my application with Rs.500/- as security deposit vide CAF No. [protected] on 18/11/2009.
After that I received confirmation from the Reliance Communications Limited as below:
[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: Nov 26, 2009 6:19 PM
Subject: RCOM Order Acceptance Letter
To: [protected]@gmail.com

Dear MR VIJAY KUMAR.

Thank you for choosing Reliance for Landline and Broadband connection.

We have received your application and processed this for activation. The activation may take up to 7 days.

As per your application your details are as below.
1. CAF no.:[protected]
2. Subscriber ID/s :
1) POTS - [protected]
2) DIA[protected]
3. Name (Customer Name) :MR VIJAY KUMAR
4. Address (Customer Address) :HOUSE # 184/1, SITE # 95, GOPI NIVAS, AKASH NAGAR 13TH CROSS, VENKATARAMAIAH LAYOUT, A NARAYANAPURA
5. Alternate contact no. :[protected]
6. e-mail ID :[protected]@gmail.com
7. Services Opted :Landline and Broadband
8. Rate Plan: :WFLCC75 and WICC499

In case of any query please feel free to contact us at 30337777 or[protected] or write to us at [protected]@relianceada.com

Thanking You,

Broadband Services
Reliance Communications Limited

They did not do any connection as per their email so I had called them several times and sent them emails.
Till date I have not received the connection nor any call from Reliance Communications Limited regarding refund of Rs.500/-.
I have given repeated calls and sent them emails which are below for your kind reference:
[protected] Forwarded message[protected]
From: Roopendra Telkar <[protected]@gmail.com>
Date: Dec 8, 2009 2:43 PM
Subject: Re: RCOM Order Acceptance Letter
To: [protected]@relianceada.com

Dear Sir,

Can you please inform me when are you going to give us the line and connection for the CAF no.:[protected].

I have called thrice the customer care and have not received any proper reply.

If it is going to get delayed please let me know so that i can cancel and take new connection from Airtel or TATA.

Please confirm on the above.

Best regards,
Vijay Kumar



After all these I have asked them to cancel and refund the money back please find below the email and the reply what I get from Reliance Communications Limited below:
-----Original Message-----
From: Roopendra Telkar ([protected]@gmail.com)
Date: Monday, December 21, 2009 11:49 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: REFUND - CAF no.:[protected]

THIRD REMINDER

Ref: CAF no.:[protected].

Dear Mr.Kiran Jadhav / Mr.Vipul Nair,
Can you please tell me the status of my email.

Have you sent the Demand Draft for Rs.500 towards refund or still trying to play.

Please give me the courier AWB No. immediately.

If you do not send me the demand draft this matter has to be taken with the Consumer Court.

Hope you treat this matter seriously.

Best regards,
Vijaykumar


[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: Dec 21, 2009 5:18 PM
Subject: RE:'ADAG=[protected]'Reference to your e-mail
To: Roopendra Telkar <[protected]@gmail.com>
Dear Customer,

Greetings of the day!

We regret the inconvenience caused.

With reference to your e-mail regarding "Pending installation and Refund", please note that we have taken up your request and forwarded to our concerned team who will look into the matter on priority basis.

Kindly be assured that we would do our best to resolve your concern.

Looking forward to serve you in the future.

For additional product and service related information, you may contact us through any of the following means:
Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com


Yours sincerely,

Sushma Girap,
Broadband Customer Care,
Reliance Communications.

I would request you to please look into this matter and ask them to refund my money back with interest.
Hope my problem will be solved or I may have to take this matter to the consumer court.
Best regards,
Vijaykumar

I am using reliance prepaid cell ([protected]) for I got a message from 51234 on 23-Dec-2009, telling that CRBT service has been renewed at 30Rs for 30 days. To unsubscribe send SMS to 155223, "UNSUB 1003".

I have not requested or subscribed to such service.

I got similar message last month and money got deducted.

I request you to stop such unauthorised subscription.

Hi

Through this note, wish to bring to everyone's attention that Reliance Mobile has the worst customer service out of all mobile service providers.The customer care guys tell you bluntly that they are diusconnecting the call and cannot hel at all and the call gets disconnected.You call up again, its gets disconnected again.Guys PLS DON"T GO FOR RELIANCE MOBILE OR YOU"LL REPENT FOR THE REST OF YOUR LIFE


I have a GSM Mobile [protected] and I'm facing issues from day one.Now messages are not going to any other GSM operator and needless to mention that I'm getting charged at the same time.CUstomer Care is most pathetic.

Issues with Reliance Communications regarding my data card number - [protected]. I have brought Relinace Net Connect Post paid data card some two years back. I used to be a regular user of internet and had paid my bills regaularly within time. It never happened a single time that I had not paid my bill on time.

But recently I faced some problems regarding the services of Reliance Communications and its employees. I forgot to pay bill for the month of June 09 and then I realised that I don't need the data card as I am not a regular user of internet. So I decided to deactivate my data card after paying all my liabilities. Due to non payment of my bill of June 09, services for my data card had been stopped and I cannot use that data card. I again received my bill for the month of July 09 including my previous dues summing up the total amount to Rs. 723. I asked the nearest Reliance Communication (Nd Market, Pitam Pura, Delhi) store about the procedure of deactivating my data card and the amount I required to pay to deativate the services. They asked me to give 1 photocopy of my ID proof alongiwith the previous dues to deactivate the data card but Mr. shiva advised me to convert my data card from post paid to prepaid. Later on, I cleared all the bill payment of Rs. 723 onm 22 Aug 09 through my credit card and photocopy of my Id proof to deactivate the services but Mr. Shiva sent the request fo conversion into prepaid and not to deactivate the data card. I aksed him to give hand over something to me as a proof that I have requested for deactivating the services but he said that no such copy will be given to me. How can an employee send the request of conversion into prepaid when the customer wants the services to shut down?

But neither my card was deactivated nor converted into prepaid and alongwith that I am contuinously receiving bills, the amount to which now sums up to Rs. 668. I also book complaints against that but no action was taken for that. I have not received any response from Reliance Communications for solving my problem. A number was given of Mr. Shashi Gupta - [protected] and Sakshi - [protected] in the warning letter, in case of any issues. I have called on those numbers on 28 Nov and told them about my problem. Both of them told me to call back in half hour but I have not received any calls till now.

Also, it was clearly mentioned on that letter that legal action will be taken against me if I do not pay my dues. Nobody is there to help me, all Reliance want is to pay my dues without actually using the services. Is it a joke to all pay bills even if I have requested to deactivvate the services of my data card. this.

Even after all this, I booked complaint in Reliance customer care around 2 weeks back but nobody has done anything yet. The customer care excutive told me that my post paid netconnect has been transformed into prepaid servive but still Reliance Communication is sending me bills for rent of Rs. 167.
I do not understand the logic of bill generation of prepaid connections.

Please help me as soon as you can by taking legal actions.

TO
THE REGISTRARER AND TRANSFER AGENT,
KARVY COMPUTERSHARE PRIVET LIMITED,
UNIT:-RELIANCE MUTUAL FUND
KARVY PLAZA,21,ROAD NO:-4,STREET NO:-1,
BANJARA HILLS ,
HYDERABAD
PIN NO:-5000 031
SUB:-NONE RECEIPT OF MONEY IN TIME AGAINST ACCOUNT NO:-[protected]
DEAR SIR,
THIS IS TO BRING TO YOUR KIND NOTICE THAT I GOPAL PRASAD FOLIO NO/ACCOUNT NO:-[protected] HAVING A UNIT OF 96.069 IN RELIANCE GROWTH FUND-RETAIL PLAN –GROWTH PLAN HAS DEPOSITED TO RELIANCE OFFICE FORTUNA BUILDING 234/3A AJC BOSE ROAD ,KOLKATA-700 020 FOR REDUMPTION ON 15TH DECEMBER 2009 BY SEEING THE NAV RATE ON DATE 14 TH DECEMBER 2009 AND WAITING FOR CREDITING MY AMMOUNT IN THE BANK TILL 19TH OF DECEMBER 2009.
AFTER NOT RECEVING THE MONEY I ENQUIRE TO THE RELIANCE OFFICE AND MEET THE PERSION CONCERN MSTANIYA BANERJEE SHE THEN SAID THAT IT IS IS REJECTED BY KARVY AS SUCH SIGNATURE IS VARING FROM ORIGINOL.
NOW MY QUESTION IS NO:-1 IF IT IS SO, WHY THIS INFORMATIOM IS NOT PASSED TO ME WHEN MY PHONE ON :[protected] IS ALREADY GIVEN IN MY APPLICATION FORM.
NO2:-WHEN THE CHEQUE WAS ISSUED FOR DEPOSITING IN MUTUAL FUND WITH SAME ACCOUNT NO AND AFTER REDUMPTION THE AMMOUNT IS GOING TO BE CREDITED ON THE SAME ACCOUNT THEN WHERE THE PROBLEM COMES.
NO3:-HAVE YOU GONE THRUOGH OF PERSION CONCERN AGE WHICH YOU HAVE GIVEN TROUBLE TO RUN TO THE OFFICE?
HOPE YOU WILL TAKE THIS AS AN URGENT MATTER AND ADVICE THE PERSION CONCERN TO DEAL WITH PROPER MANNER NOT TO GIVE TROUBLR UN NECESSARY.
AWAITING YOUR KIND REPLY IN THIS REGARD.
THANKING YOU!
GOPAL PRASAD.
652 R.N.GUHA ROAD
2ND BYE LANE
P.O.:-DUM DUM CANTONMENT
(GORA BAZAR)
KOLKATA
PINNO:-700 028

Hi Sir,

I have applied for Reliance broadband connection on 6th nov, And paid 540 rs as per the required plan And till today i havent heard from them. I have already made many complaint and escalation by calling the reliance customer support and reliance head office in bangalore. The only promise they make is they will call back but havent call me yet nor any response I have also made many call to cancel the connection and refund but still they havent cancel the connection. I dont know what to do Either I would like to have connection or cancel it and have my money back.
This company is not in mood to give my monry back. Please help.

Below is my application detail :
Dear MR RATHEESH KUNJIRAMAN MADAYI.

Thank you for choosing Reliance for Landline and Broadband connection.

We have received your application and processed this for activation. The activation may take upto 7 days.

As per your application your details are as below.
1. CAF no.:[protected]
2. Subscriber ID/s :
1) POTS - [protected]
2) DIA[protected]
3. Name (Customer Name) :MR RATHEESH KUNJIRAMAN MADAYI
4. Address (Customer Address) :#14/1 V V NILAYA 8TH CRS 2ND MAIN JAI BHEEMA NAGAR BTM 1ST STAGE BANGALORE
5. Alternate contact no. :[protected]
6. e-mail ID :[protected]@GMAIL.COM
7. Services Opted :Landline and Broadband
8. Rate Plan: :WFLCC150 and WICC649

In case of any query please feel free to contact us at 30337777 or[protected] or write to us at [protected]@relianceada.com

Thanking You,

Broadband Services
Reliance Communications Limited

I am using Reliance GSM from last few months. But from 20th Oct i am facing a problem of deducting balance for unwanted services which i never subscribe. I called on customer care they told me that they cannot return my balance and saying that i have subscribe that services when i asked them to please share any proof of it, then they said they cannot do that. Recent case was happen on 21st of december 2009, i switch on my reliance phone after few days and i saw that my balance has been deducted, follow the same procedure i called on customer care they told me that i received call on 20th of Dec and follow some instruction bcoz of that they activated some service pack on my mobile. While my phone was switch for that day and i haven't received any call on sunday. In last month they have deducted nearly 70-80 Rs. like this only.

I'm Rilang from Shillong.I had a reliance internet connection 3 months back.It was working fine(though abit slow) until 17.12.09 .I recharge it with Rs81 ,one week validity.When i tried connecting, I couldn't[packet data not available,check network service] so i called the costumer care,he told me "problem will be fixed within 48 hrs".i called again after 48hrs n was again told "problem will be fixed within 48 hrs".which means i'm going to lose 4/7 days.....SAD to know Reliance cannot make up for those days which we costumers are losing without using their service..... If things aren't going to change n good services aren't available,costumer like me and many others out there will start losing faith and trust on RELIANCE.....

Against my Folio No.[protected] witholding of 166 shares.. I have not received your Interim Dividend for 2008-09 as issued on[protected].. You are requeated to kindly look into the said matter and arrange to send the same immediately without any further reminders..If the Final Dividend is also been issued, then it shall be send along with ..Further in following Folio Nos. 03530698 for 34 shares and Folio No. 03526453 for 70 shares (in favour of my Mrs. D.K.Shah), I have not yet received Final Dividend, which if Issued may also be sent along with.

hi !
M from Gujarat.. i hav a problem with my GSM card... i cant send messages.. i mean, i send them, but they are not getting delivered.. everything else is working fine for me... outgoing calls, incoming calls n messages... the only problem I'm facing is my messages are not getting delivered, not even the local ones...