[Resolved]  Reliance Communications — deducting amount from main balance

my name is mohamamd kirmani and my reliance number is [protected]. me and my family members are using reliance mobile for communication purpose and on[protected] i got a sms from reliance GSM that i have activated lovetips pack and they have deducted 30 rupees. When i asked reliance customer care executive he said please stay on line till then i check for the reason but he disconnected my call. and in other incident on[protected] on my dad reliance CDMA mobile ([protected]) they deducted 30 rupees for caller tune service. and to my surprise when i called on my dad mobile it was regular bell ring no song or caller tune. when i asked them about this they said we don't know anything but you have activated a song. and they did same with on my mom reliance CDMA ([protected]) phone they deducted 30 rupees. but in all the three cases they dint returned the money. they always gave lame excuses.