[Resolved]  Reliance Communications — Unilateral renewal of netconnect without knowledge or consent

Subject: Unsolicited renewal of Reliance datacard services without my knowledge or consent
CIOU Code:MURI10037
Telephone no.[protected]
Bill No. [protected]
Complaint #: 74825026

I had purchased a one year packaged deal from Reliance communication - Vashi Webworld about a year back but could not use it for more than last 6 months due to persistent problems.The entire amount was paid in advance and it was effectively a "Zero" monthly rental for all this time.

After expiry of the package. Reliance communications has unilaterally renewed the membership without my consent or knowledge.

I had made a complaint to Reliance customer care on August 28, 2008 immediately on receipt of their bill and asked them to disconnect services immediately. However, I have received a response today asking me to pay-up Rs.399.59 to effect the disconnection.

This matter requires intervention of the consumer complaints forum to ensure for now and for future that Reliance communications does not continue to make it a practice to exploit consumers by renew memberships unilaterally without even the knowledge or consent of the customer.

Regards

Samir Yagnik
42/802, Seawoods Estates,
NRI Complex,
Palm Beach road,
Nerul, Navi Mumbai-400706
# [protected]