Reliance Communications Complaints & Reviews

Respected Sir,
I had brought a RELIANCE GSM SIM card from the shop named 'ONYX' situated at JADAVPUR, Kolkata-32 near 8B Bus Stand, last Tuesday in the Evening ( 26.08.2008). At that time I had also submitted all the necessary documents. But after 8 days The number is not activated till now. My New Subscribed Number is : [protected].
I just wanted to know why my number is not activated till now and how many days it will take to get activated ?

From last 3 days(29/08/2008) no signal is here.It's a regular falt, though I'v allredy compalint to Reliance Smart GSM castomar care.but still no responce for feedback .I have recharged of Rs-303 for GPRS connection on 08/08/2008 at 9:29 PM. To day signal is running(from- 1:30 PM).Now I want the feed back for last 3 days signal defalt.please take action for that.
My sim no-[protected]
address- Somesh Sinhababu, Khatra, bankura, West- Bengal, 722140.

We took broadband service 7-10 days ago and Reliance technician came and installed the modem/ or router.But internet is not working since the day one. We took reliance broadband due to name and expected high level of service but faced opposite of this.We called many times Mr SK Mehra at[protected] chandigarh but no response.

sir i took a prapaid connection of Realince Before one month ago in july 2008 . but from that time i m suffering with it. i got a jharkhand connection number is [protected] .sir, i live at chirkunda which is 40 km far away from dhanbad my cell is working at dhanbad and i got every call and i can make a call . but where is my resident chirkunda i cant make a call and receive any . for this i make many complain in realince web world dhanbad and many center related to it . but i cant get any solution they said today and today or after 72 hours we shot out the problem . but i cant get any solution till dated 01 sep 2008.i cant make any call on the number *333 which is customer care number its always say its root is busy. then how can i contact with customer care ..

please shot out my problems

Issued new card on expiry of old card but reward points not updated.

Hi,

As Iam Balaji Singh.Y here from Bangalore Banaswadi, I have really faced lot of problems with reliance broadband connection.

Thought I paid the bill (Receipt No : 20323, Rs.1360 ) on 16 / 08 / 2008, yet till now my connection did not get activated.

I came to know this problem only on 24 / 08 / 2008 when I called up customer care of reliance with an doubt anticipation or to give a last try.

And I really felt bad about how reliance works, why because without my knowledge they have suspended my connection, though paying the bill, so I raised a compliant on date 24 / 08 /2008 on this issue and the complaint No is 74542898.

And before I could know it’s the provider fault (Reliance Broadband provider) the amount of stress and strain that I faced is endless why because I thought there might the problem of virus due which uninstalled

my Operating System (OS ) and installed it once again, but still it was not working, then what I thought is their might the problem with the Internet Explorer, so I reinstalled it with much difficulty, but still this to gave

a big hand and I upgraded IE 5 to IE 6 and then IE 7, but still the problem persisted as same, so at last I took it to my EDS team and made them to reinstall the whole OS once again freshly.

And I was ashamed that I did not attend 5 standoff meetings and concalls, this really triggered my temper and that on 24 Aug 2008 I gave a last try by calling to reliance customer and I found that its not my

problem or my laptop problem but it’s was reliance problem (“reason my account status was in suspended mode).

And now it’s me I will teach reliance what is sufferings from customer side when certain things happen like this.

I more bad thing is that false promises were made by the customer executives stating that my problem will be solved in 72hrs, but till date its under suspended state. Even more I was back of reliance customer care

asking for things and status daily its really very strange and this had created Mind blocking issue for me with respect image/scope of me in company mentally and physically.

And after me calling more then 10 times to customer care the status is the just same and my problem till date is not solved, so I am lodging an complaint in CONSUMER COURT regarding this.

And no one from reliance had informed me about my internet connection status prior to suspended mode or to say no intimation was given to me in any form prior.

And more over I had called up many times to reliance people like Mr. Krishna Murthy ( ph no :[protected], Lakshmi V (Ph :[protected],[protected] but every body wants to just escape from situation,

slip away and putting problems on other departments, but no body took initiative on my complaint number[protected] till date .

Mr. Yashodhar he is from the billing dept he is not picking up his mobile or landline ( [protected],[protected] I tried so many times though its ringing he is not picking up, I don’t understand what strange kind

of persons reliance company is having him into job.

Though having reliance internet connection at home what is use its not working due to suspended state for which I had to browse outside and unnecessarily I had bear the expenses of browsing and for reinstallation of OS and Internet Explorer on to my laptop

With Regards,
Balaji Singh.Y

Mobile No : [protected]

sir,
I am a customer of RIM, I have taken its connection on 29/08/2008. I was assured that my number will be activated on the next day, It is already two days passed till now I am not getting any response.
Therefore please consider my complaint.

thanking you
Dipesh sarkar

Respected Sir,


PROBLEM :- Internet connection issued in negative area due to Reliance mistake --Now, asking security deposit and benefit not as per scheme (two months free internet on new connection).

Details :-

I purchased one internet commection from Reliance Webstore Ltd. RDC, Ghaziabad on 19 July 2008. The number was [protected].

As per Reliance sales person at Reliance Webstore Ltd. RDC, Ghaziabad my connection was to start after address verification within two days.

I waited for one week, no body came. I asked again, they told within few days.

After 15 days i went to Reliance Webstore Ltd. RDC, Ghaziabad and inquired again, they told you give the correct mild stone of your home, i gave and waited for one more week. No body came and my connecion did not start.

I went again to Mr. Amit Verma, Store mamager, Reliance Webstore Ltd. RDC, Ghaziabad and inquired, they told that my home comes under negative area (declared by Reliance due to recovery problems), due to this the conncetion could not be started. Mr. Amit Verma, Store mamager, Reliance Webstore Ltd. RDC, Ghaziabad told that, Reliance does not issue connections to negative area and told due to Reliance mistake the connection has been issued to you.

Now i asked for the solution, they told you come after 5 days as he will inquire from seniors for the solution. I was keeping in touch with the latest but finally Mr. Amit Verma, Store mamager, Reliance Webstore Ltd. RDC, Ghaziabad told that Reliance can not start your connection and said that if you want your connection to be started deposit Rs 1000 as security. I was ready to pay.

But as Reliance provide frree internet for first two months on every new connection (current scheme, it was also promissed to me on the day i purchased the connection), I asked what for me about the facility.

I aksed that due to Reliance mistake my time is almost over, so that after paying Rs 1000 i should get as per scheme, but Mr. Amit Verma, Store mamager, Reliance Webstore Ltd. RDC, Ghaziabad told that the free internet for first two months (as per every new connections from Reliance) can not be provided to you now from the date you deposit Rs 1000. So it is a loss for you.

I discueed the matter with Mr. Amit Sharma, Zonal mamager, Reliance communication, but no solution till now.

I am ready to pay Rs. 1000 as security (however, this was not tole to me when i purchased it)

I also must get the benefits of the scheme that free internet for first tow months because it was Reliance mistake.

Because Reliance Webstore Ltd. RDC, Ghaziabad mistake i could not have internet connection with me and facing tension regarding the solution of problem caused by Reliance Webstore Ltd. RDC, Ghaziabad.

Sir i request you to do the needful for me. Or to suggest me what should i do now.

With hope

Sweta saxena
Mobile no. - [protected]

I did a recharge/top up on my cell no thru ICICI bank the amount got credited to EURONET WORLDWIDE INDIA PVT LTD, WEST QUADRANT, II FLOOR, Mumbai (worth Rs 150/)-. My cell did not get recharged.

Payment details
Payment id: [protected]

I have been using reliance net connect Platinum plan ie 1500 per month plus taxes. I was offered datacard along with my new Compaq laptop. Even after that I have to pay Rs 3800 plus amount to register for internet connection. As my plan initially was pay on use plan. As I am frequent user of internet connection, i requested them to change my plan to unlimited ie; Platinum(Rs 1500+ taxes) as the Rs3800 was given in advance for 3 month rental and was not supposed to pay first 3 months bill. But I was charged from the first month onwards, when i inquired about the same with reliance customer care, they told me that due to the change of plan opted by me, I have to bear the loss of Rs 3800 plus without any proper reason. Two month before I opted to disconnect my connection. I didn't pay the last month bill as I was not given proper service as they promised. Now they are just sending bills and frequently calling me over phone and asking me to pay bills. As a citizen of India, I want justice without any flaws.

Dear Concern,

I have bought a Lifetime Prepaid Connection of RIM,
The No. is [protected].
This connection is not working from 03 aug 2008.

Many time i was complaint this problem at custemer care
(Comp No is[protected].

They told me for resubmit documents,
Then i have submited my all documents on 12 Aug at Reliance Web World, Vaishali Nagar, Jaipur(Rajasthan) .

The Reliance Web World lost my Documets then i submit all docs again on 20 Aug on same centre.
They replies to me that problem is resoleved within Two Working days.

But at this time nobody replies to me,
My problem is as above till date.

Plz Contact me as soon as possible.
My other Contact No is
[protected]/[protected] Sanjiv Sharma

Please solve my problem, if not solved I go to Consumer Forum.


Regards,

Sanjiv Sharma
35-a, Mahavir Colony Vistar,
Kartarpura, Jaipur

I purchased a Reliance Data Card in the month of july. The hardware cost for the Data Card was Rs. 3000/. The scheme promised, was Rs. 450 monthly rental with first two months rental free. From the first day of activation itself there was connection problem. The same was reported to the vendor who sold me the Data Card. The problem is that the internet is so slaw that it would take minimum of 5 minutes to open a page and majority of times it may not even open the web page. The internet is always down whenever i try logging on. I was promised amazing net speed throughout India and i dont even get connected to the net in a city like Delhi.
Please take some action against them.

As i am having reliance cdma phone no-[protected] and i am roaming in bihar forbesganj araria district as over here there is no network coverage and i already compained many times to reliance customer care through emails Request ID 73953034 but no response from reliance as i m having business loss over just because of network coverage here.plz look after it and this is not a day problem its a regular problem in 30 days there is no network coverage for a week.services are patetic

I have taken the connection in March'08, by paying Rs. 500/- as installation charges. Since, the service was poor I got it disconnected in July'08 and also settled the final bill.
Now again the company has sent bill for Rs. 1750/- as early termination charges.
This is the height of cheating, which i never expected from highly reputed brand like RELIANCE'.

As a consumer what I am supposed to do? Please suggest.

Case Synopsis
•I visit Reliance web-world at Borivli West with 2 cell phones on Saturday, 23

August, and request them for handset change cards.
•Staff informs that the cards are now not available, and they would do the

transferring of the numbers to the new handsets directly through the system.
•I am attended to by Mr. Athmaram More. He manages to transfer 1 number

successfully to the new handset, but fails on the 2nd one.
•He notifies me that I could walk away assuring that the new handset would be

activated in 15 minutes.
•After around 45 minutes of an anxious wait I go back and check with him as to

why the handset has not been activated yet. He assures me that it would happen

in 2 hrs time.
•Disappointed, I call him after 12 hrs again on Sunday, 24 August. He asks me to

come down to the service center and claims that he would give me a new sim

card.
•Things turn around at the service center, and he tells me that a case?? has been

created in the system for the issue and the new handset would be activated within

24 hrs!!
•In the meanwhile I call customer care twice and speak with Mr. Nikhil and Mr.

Satish. Being unable to resolve the issue or give me a valid explanation, I asked

for a complaint to be lodged. They blankly denied this request to log a complaint.

On much argument, they lodge a complaint and give me the reference number

assuring me that the issue would be resolved and they would get in touch with me

within 24 hrs!!.
•On 25 August, I contact Mr. Athmaram again; he once again calls me to the

service center, and gives me a new sim card. However, this also did not help

activate my number. He once again logs a complaint and gives me a second

complaint number, assuring that the issue would be resolved within 24 hrs and

they would get in touch with me personally.
•Today is 26 August, and I am still waiting!

Victim – Mr. Rodney Ashwin Shiri
Reliance number in question – [protected]

Complaint No[protected] logged on 24 August
Complaint No[protected] logged on 25 August

Web World visited – Borivli West

Reliance staff attending the issue – Mr. Athmaram More – [protected]

Claim Details
•I have been without an active reliance number for 3 days now although I am not a

defaulter in anyway and pay for all services given to me.
•I would put down my claim for the damages done and the mental harassment

undergone to the value of INR 50, 000/-.
•All my claims can be backed up with voice recordings done by me for every interaction with Reliance staff at the web-world and customer care.

Thanks & Regards
Rodney Ashwin Shiri
[protected]

VERY UNFORTUNETLY I M ALSO A HELPLESS USER OF RELIANCE PRODUCT, i.e. net connection.It was deactivated due to a non payment of rs.8.64 thus i made a payment of rs. 10/-on 19th of august and got an assurance of getting it reactivated within 24 hrs. till last friday(22/8/2008)their 24 hrs was not completed.then on friday they asked me to submit my address proof, which i provided them on saturday, 223/8/2008, today is 26/8/2008 no action has been taken till date.if i, the customer, dare to ask questions to your customer care executives, they simply says we r sorry but u have to go to web world and once again give them address proof, AND DISCONNECT THE LINE
i got an assurance of get my line activated within 24 hrs. now it is 192 hrs.and still going strong it reminds me of a famous dialog from film DAMINI 'hamain mila kya sirf tarikh pe tarikh, tarikh pe tarikh'

hope now some thing can be done at least within this month of august 2008 (i write 2008 because otherwise reliance can says it is for 2009)

From last 10 days there is very poor network or no network problem with RELIANCE smart.
While in mobile it display full network, but at moment during dialing neither net- work appear nor communication done.

Due to this neither incoming nor out going call is possible. If any ways it gets connect call is disconnect during call due to no network. Sometimes caller say something but listener unable to listen.

Hi,

I had applied for Data Card on Thursday online and yet there is no response for installing the data card. I was given the time on Fridat evening and till date I do not have any contact number neither anyone has called me for the same.

Request needful at the earliest
Attached correspondence email for reference.

Dear SHILPA KADAM,
Thank you for shopping with us.
The products will be shipped to you once the payment through the credit card is confirmed.
Your order number is 52582
The following are the details of your shopping.



Product name Quantity
Price

Exclusive Online Offer-USB 1 2574




Exclusive Online Offer-USB 1 2574




Total amount is Rs. 2574.0

You have chosen to make the payment through credit card.


Please quote the above mentioned order number for any further communications with us.

Our customer care executives will be happy to answer your queries.

Thanks.

Dear Sir,
I have one connection in the name of jay prakash heerwal ([protected]) from 5-6 years. i regularly receive messege from your network that "You Have Missed Calls". But i never switched off my mobile. then how it is possible ??
My Friends/Relatives say that why you dont pickup the call. but my cell never ringing, and after some time one messege is coming from your network that "you have a missed call".

I already complained in your call center - [protected] several times (6 to 7 times). They told me that your complain has been registered with us and it take 2 - 3 days to rectify. but the problem is not yet rectified. I am facing this Problem from last one month. I cant receive so many Importent calls and face many problems due to this.

Please look into this matter urgently.

Your response will be highly appreciated.

Regards,
Jayprakash Heerwal
([protected])

Subject: Transfer of number from old set to new set

Dear Sir,

I (Sukanya Ray) have a RIM connection bearing no.[protected] from Dhanbad. My old set has already been damaged and I am unable to use my old set.Thus I had apllied for transfer of my number to a new set(SIM No.-RAXR U[protected] on 21.08.2008 with your Web World, Dhanbad along with all the relevant papers. However, I have not received any positive response from your Web World and your officials yet regarding this.Even though I am following up with your Web World almost daily from 21.08.2008, the staff of Web world as well as your officials are not bothering about this.I am facing lot of problems for the above reason.One of my friend has transfer his number ([protected]) to a new set within an hour from Web World, Ranchi.If only one hour is required for the transfer of number to a new set, I am not understanding why the web world, Dhanbad is taking so much time for the same work?

Lastly I am like to say that the kind of dealings the web world staff as well as the company officials are showing to customer is not expected from a big professionally managed company like yours.

Once again I request you to kindly look into this matter on priority basis and solve my problem at the earliest.

Thanking you.

Yours truly,

Sukanya Ray