Reliance Communications Complaints & Reviews

Date-26.05.2008.

To,
The Managing Director,
Reliance Communication Ltd
Mumbai.

Subject:- Prepaid Mobile No.[protected].

Dear Sir,
With reference to above subject I “Sanjay Dayaram Wanjari” beg to inform you that,
I have purchased the reliance prepaid mobile no.[protected] and paid the extra
Rs.1700/- for getting RIM to RIM free during 24 hours a day for One year periode
and was valid upto 25 September 2008.

On date 16.05.2008 I got the SMS from Reliance that, Your phone number is-
[protected] and before that my existing no.was closed without any pre-information.

1) I never had applied for the change of number or plan migration.
2)
3) Reliance has changed my number and not providing RIM to RIM free service
for which I have already paid the money.

4) I went Reliance Web World at Vashi station Premises to complain the same case
but they refuse to launch any service request .

5) After requesting more they provided me ID No. MCGT[protected]
was suggested to visit Reliance Web-World Ulhasnagar because according to
their records the ID number is from Ulhasnagar.

5) After that till date I have called Reliance Customer care atleast 20 times to request
about creating the case to get my old Number or atleast my same plan.

6) According to Customer care executives I have to visit Ulhasnagar Web-World at my own cost.

7) On date-19.05.08 I recharged this new number on internet from my credit card using internet banking, after that deducted amount was appearing on my statement but the mobile was not recharged for any amount.

8) On date 24.05.05 the same number was tried to recharged from internet with Rs.201/- but same case happened and amount was deducted from my credit card account.

9) I am facing to much problems to contact my customers and the relatives having my
old number.
10) I faced the Economical loss because of the same.
So,
Suggest me how to gain against the same loss and provide me the old mobile number with the same existing plan within the very short periode (48hours).

Thanking you.



Yours Faithfuly,

Sanjay Dayaram Wanjari
Controls and Switchgear Co.Ltd,
Navbharat Estate, Sewri (West)
Mumbai-400015.
Old Mob.No-[protected].
New Mob.No-[protected].

i got a proof verification call from reliance customer care, i asked that person to speak in english because i dont know hindi, he told he will call later but he did not call me. with in few days my outgoing calls barred.now incoming also barred. then again i submitted all my documents (address proof, and photo proof) but i did not get any verification calls from customer care. i did a top up for 496 ( reliance to reliance free offer) . For past 10 days i cant able to make calls. i really got frustuated.solve this issue as soon as possible.. i cant make calls eventhough i did the top up for rs.496 and also i submitted all my verification proofs for past 10 days.
i need the quick reply .

My residence land line phone service is by Reliance Communications. It is lying out of order since last seven days despite repeated complaints with the Reliance Webworld. On 19th ( monday) some one called up to say they will collect the phone set from my home. Nothing happened since then. I wanted to swap the set with a new one, but that has been declined saying that no new phone sets are available in the whole of city of Kolkata and they do not have any idea when it will arrive. I am a post paid customer with the highest tariff plan. I am not only inconvenienced by the absence of phone ( my patients suffer more than me) but also i am deprived of the facilities o[censored]sing my phone against the monthly rental amount. This is a very sordid state of affair. This kind of inefficiency is highly regrettable.
My Home phone no. is[protected]. My complaint no is 68808139

Mail sent to reliance

To,
The Manager
Reliance ADAG
Delhi - North Region

This is with reference to a Reliance FWT connection No. [protected], CAF No. [protected] which was at my residence till November second week 2007.

The above said connection was terminated as per my request on 25-11-07 and I had paid all due amount till[protected]Amount Rs. 617/- as advised by web world executive on[protected] through cash on 25-11-07 and handed over the FWT set along with adapter and taken receipt for the same from your Reliance web world at sector - 18, Noida.

It was surprising for me when a monthly bill for the month of January 2008 came to me through courier. I visited your web world along with this bill to make a complaint but they refused to help and behaved rudely with me. Even when I enquired with them when I will receive the security deposit of amount Rs. 1500/- which was paid to Reliance at the time of taking this FWT connection, they did not give any satisfactory reply for the same.

I got shocked and feel humiliated when I receive a legal Notice from a company called “D & A Associates” (on behalf of Reliance ADA group) on 17-05-08 bearing Ref No. CRO-152/354936, dated 08-05-08. This notice is taking about some pending bill for the month of January – February 2008, whereas my phone was terminated on 25-11-07 paying all relevant due till date and your executive promised me to get the security deposit of amount Rs. 1500/- cleared within 90 days from termination date.

Last weekend I made a call on [protected] (a representative from D & A Associates) to understand about the notice received and to make him understand that the notice sent to me is not having any relevance as I have surrendered the connection on 25-11-08, and I requested him to guide me further where I can send all relevant documents so you can make correction at your end, but again there was a threaten from the person who picked up the call. He told me that he will file an FIR on me from Patiala court and arrange to send summoned on me within 10 days and he would like to see me at court to have further discussion on this.

My main queries here are as under:
1. How come you sent bill to me for the month of January 2008 where phone was terminated on 25-11-08?
2. When I visited your web-world (your customer care at *333 always advice the customer to visit web-world for the clarification) why not they had settled the issue on the same day taking corrective step at backend? If they had done this I could be saved from all this trauma (for which I am not responsible at al)
3. Why I have not received the refund of security deposit amount Rs. 1500/- in last 6 months?
4. Who is going to pay for my mental harassment and time cost I am spending on all these communications?

I would expect an early reply on the same along with an apology mail from the concern department along with a cheque of amount Rs 1500/- in favour of “Ranjan Singh” (paid to reliance as security deposit at the time of taking new connection).

Documents attached:
• Copy of bill and working made by an executive placed at Noida-sector -18, web world
• Copy of cash receipt made to web world as full and final payment towards closure of [protected]
• Copy of receipt for “Service Termination Request” CASE ID 59268596

CC:
1. [protected]@core.nic.in
2. [protected]@del3.vsnl.net.in
3. [protected]@core.nic.in

M/S reliance communication
chandigarh centre
I have purchased a postpaid connection from your esteemed organisation on 29/08/2008vide your invoice number 983 dated 29/8/2008 from your sector 37D chandigarh officeand the alloted number of mobile is [protected] . However, on 18/09/2008 I recieved a call from your office phone number 3031783 regarding if any bill recieved by me and wish to inform that no bill has been recieved by me till that date. Thereafter my connection was terminated by your organisation on18/09/2008. On 19/09/2008 a representative of your companyapproached me for a new connection and I briefed him about the above position and he brought a duplicate bill of my phone number which was deposited on spot by me via reciept number S[protected], OTC code:13703 and he assured me that the connection will be resorted within 3 hours . however till current time same has not been done and when Iinquired from your office they said that verification is pending so the connectio
n cannot be resumed. In this regard it is stated that let me know the following things:1. How a bill falls dew before one month i.e. 29/09/2008. if there has been any cycle periodthat must have been brought to my knowledge at time of availing the connection.2. There is no fault of mine if it becomes due and I have recieved no intimation from yourorganisation.3. Restore my connection immediately as it is causing mental harassment to me otherwisei will be left with two alternatives :A) To file a case against your organisation in a consumer court. B) To surrender your connection .
your's truly
Jatinder kumar Mahna
#1585, sector70Mohali

Hello Board,
I was a 4 year old customer with a reliance land-line. I took up reliance data card for my lap-top in february 2008. First month it was fine, from 11th april 2008, the connection stopped working with a message saying it is "dormant". I waited, first complaint i made was 18th april 2008, they told they will get back. Nothing happened. 23rd april 2008 i called 5 times in the day, everyone I spoke to kept saying it will be fixed in a couple of hrs. Nothing happened all month. By may obviously the bill date came up, the connection was disconnected. I started getting calls from Collections for paymnet, when I told them the problem, they would say they will investigate, but never got back to me. I now have a court notice from reliance for payment. I am told that I did not make the march and april 2008 payment. Which I don't understand, because if payment for march is not recvd how can the services continue according to them for another month? My number is:[protected]
My land line was:[protected], I disconnected it in april 2008, my balance of the deposit is not yet been given to me. How can reliance ask for due amt without giving client his refund for nearly 5 months. A court case would validate that???I have been taken for a ride from one office to the other and also by the customer service department. I just don't want anything to do with reliance. This torture has gone too long. Pls advise or help. will be much appreciated.

Dear Sir,
I am working as a Women Scientist in the Department of Microbiology SGPGIMS Lucknow. I had purchased a reliance data card (Net connect) From Mr. Bhaskar Tiwari (Ph No-[protected]) at the Dept of Microbiology SGPGIMS. He told me that for the initial two months it will be free after which he will come and activate my monthly plan according to me but he never turned up despite my repeated calls to him he is not receiving the phone calls . I am not able to use my net connect for which he has charged me a sum of Rs. 3000.He has probably done some fraud to which he is not answerable. Being a woman he has tried cheating me. I would be grateful if you could kindly look into the matter urgently.

To, Dated : 22-09-08
Reliance Communication
13/1, New Palasia Indore
Indore(M.P.)


Reference: - Refund of Electricity Bill Rs. 1674/- of Your DP

Dear Sir/ Madam

Wrongly Reliance Electricity bill pay Rs.1674/- by Shashikant Wasnik 479, Bajrang Nagar Inodre(M.P.) Original Bill submit your Indore Branch office kindly
Earlier issue payable bill amount in favour of Shashikant Wasnik 479 Bajrang Nagar Indore(M.P.)


Regards,

Shashikant Wasnik - Indore

Dear Officer,

I am forwarding this complaint against Reliance broadband ltd. I have been mentally harassed since the day I have taken the connection from reliance broadband. Given below are the complaints that I have made in the last months to reliance customer care but no body has ever responded or acknowledged my emails, forget about taking an action on them!
I believe you would live up to my expectations and prove your slogan 'jaago grahak jaago' right. Counting and trusting you I am forwarding all the emails sent to the company in a reverse chronological order:

Email 1: Dated 22nd September 2008
I, Dr Shaveta Mulla, subscriber ID[protected], would once again like to take this unwanted opportunity to put another complaint forward to the deaf ears and blind staff of the most reputed company of India ‘Reliance broadband Ltd’. I am absolutely sure that like previous instances this time also my complaint will remain unheard and unseen but, I am again making an effort.
After getting fed up, of making numerous calls at the customer care department and writing, complaint numbers. I finally, decided to quit and discontinue my connection. In which regard I called up the customer care and spoke to Mr Jeetu (on 04/09/08 request no.[protected] and requested for the termination of my connection. He assured me that it shall be done in the coming 15 days. Today on the 21/09/08, I called up again to confirm if the above said was done. I spoke to Mr Murtaza lakadawala who to my surprise said that the connection is still active and that I shall have to wait for another 15 days.
I do not understand what other possibility is left in my hand to put my grievance across…and where and of course to whom? I have sent this mail and previous all mail to the following email addresses but have not received any acknowledgement of complaints nor a single reply from Reliance broadband. At the threshold of termination of connection too, I have to go through this humiliation once again. Does reliance want us to use their connection forcefully!!
I am in total despair and demand an explanation to all my previous and recent queries. Someone please help!!! This reliance broadband really sucks to the bottom…and is eating my head out!

Dr Shaveta

Email 2 : Dated 25th June 2008
Dear officer,
Now, that I am used to submitting complaints at reliance and would soon become a veteran. This time I have 4 complaint numbers and the fifth number wasn't issued, reasons, best known to the customer care officers. My ID is[protected]. The complaint numbers and names of the officers are at the end of this mail.
Well this time the story is like this, My Internet stopped working around 10-12 days back and I called up the worst customer care call centre i.e Reliance (cause I had no option ...as I am unfortunately still using the reliance broadband services) explaining that my connection is not working on which the officer replied, "I have registered your complaint and someone from the technical team would contact you". The phone call came from the technical team I explained the whole situation on which they told us that this is a local line problem and someone would visit you today and get it rectified. We didn't go out anywhere waiting in anticipation that Mr Officer would show up. But ! But ! What we forgot was that this is Reliance and except for saying HUM KSHAMA CHAHTE HAIN ( sorry for the inconvenience) they cant do anything. So the officer did not turn up. Next day again we called up, another complaint number was issued, we were again reassured that someone would come and again we waited and again no one came. So the 3rd day we called up AGAIN and again a new complaint number and a new reassurance but this time with a promise, MIND IT! a promise but sigh! no one turned up! We actually have stopped doing our work and have started thinking of quitting our jobs in order to call you up in the mornings, wait for the technical support to come in the evening and get pissed off all through the night thinking of what should we do tomorrow.
So yesterday getting fed up with all this I thought of taking to someone senior at the customer care office. It was again my hard luck that I got a chance to speak to Mr Sagar Surbey ( I don't know the exact surname) who is the floor supervisor. According to him he doesn't know how much time more it shall take for the technical team to call us up (forget the calls we are receiving for the last three days), He cannot say how much time will it take to rectify the problem, all he is trained for and he knows is, that, there is no way to satisfy or to address the customers grievance and he is the ANIL AMBANI of reliance and no other person is senior to him. On requesting him 3-4 times that let me speak to someone more senior to him as I am dissatisfied with your response. He just kept saying there is no one above me and I can’t transfer the call to anyone.
The best part is that on the 23rd of June 2 people from the billing department called up, thinking that they would help, I told them the whole situation they reassured me with a promise and and started laughing at my complaints! I do not understand what fun do they derive? Or is it a part of their training. Yesterday also, I spoke to Mr Rajesh at reliance customer care (RCC), who put me on hold for full 25 minutes before letting me speak to his senior!! I have a 17 month old little girl who kept crying by my side to get picked up, but I couldn't do so as I was waiting for the senior to come on line. Then I thought I shall have to log on to the Internet from the cyber cafe (as the 24x7 reliance broadband doesn't work at my own house) and like previously (reference letter below) lodge a complaint. But this is not going to be ALL this time. I shall be putting this on line and also in the Hindustan times (fortunately friends work there). If people at reliance are not bothered what the customers go through, then at least the public planning to opt for reliance broadband services, should know what they are opting for and the future of it.!!!And off course Mr Sagar would get the desired attention that he needs on the Internet only by typing "Sagar Surbey reliance floor manager".
I am also forwarding the last complaint letter along with this for reference. For my last complaint, neither did the company acknowledge the email nor did anyone reply (not a single letter from reliance in my mail box). I don't know if this one gets heard by the company but I'll make sure that it gets heard by people.

What I do not understand is, a well reputed company like reliance which is overtaking the rest of the world, opening new horizons, expanding each day and playing a vital role in making the nation a superpower...How could it provide such poor services to their customers. The humiliation and despise that we go through each time we call up the customer care centers make us feel like non-existing creatures. People swear by the company's leader Mr Anil Ambani, who is a great human being in his own self, how can the employees ruin the reputation of an esteem empire daily and shred it bit by bit. The response we receive reflects the face of the company which I am sorry to say STINKS!

I hope this time some action gets taken place and I get an adequate response this time.

Complaint Numbers and the officer's names
18/06/08: 70407724
19/06/08: 70418664
20/06/08: 70553386
21/06/08: 70664303
23/06/08 number not issued, reason???I don't know
Names : Priyanka, Shaheen, Rajesh, Ritesh Rao, Sagar Surbey etc.

Totally unsatisfied and disappointed customer,
Dr Shaveta Mulla


Email 3 Dated 01April 08
Dear Officer,
I, Dr. Shaveta Mulla have recently bought a 330kbps unlimited access broadband service. My ID is[protected]. In these 2-3 weeks I have experienced very poor customer service from reliance. I was surfing the net on 24th March 2008 at 8 p.m. when suddenly the network was disconnected. I called up the reliance customer care (RCC), the customer care officer said, within one hour someone from the technical team will call you. After a no- response, long wait of one hour 15 mins, I again called up, on which I was again reassured that someone will contact you shortly. After 10 mins, an officer called up confirming that there has been a technical problem India- wide and it will be resolved after 23:30. I had to send a very important mail so I kept up until midnight waiting for the net to start working, but all in vain!
I then called up the RCC at 1:00a.m, who to my surprise told me that the technical team does not work after 23:30 so your problem could only be resolved after 10:00 am the next day. I was so annoyed that I demanded to speak to a senior official, on which I was repeatedly told that there is no senior officer at this hour. When I told that Ill make a complaint against you then, this young man said just wait! Ill connect you to a senior???????? Now where did this senior come from all of a sudden!! The name was Mr Sweetam according to him, he kept listening and giggling to what I had to say. Alas I kept the phone down. I was totally amused how the customer care department works and how they make a customer feel like a fool. I wanted to complain on the same night but then I changed my mind. I was exhausted and tired as it was already 2:00 am
Today 1st April 2008, I called up RCC, to complain about the slow speed, complaint number 6634923 and spoke to Mr Hitesh who assured me that someone call you within one hour. After a no-response long wait of 2 hours I called up RCC again. this time it was Ms Vandana, who said someone will call you shortly. I asked her why do you give a time of one hour when no-one calls up within that time? She had no answer! I demanded to speak to a senior official on which she put me on hold for about 35 mins, after which I got fed and kept the phone down. In which time I received a call from the technical department Mr Anup. I was so furious; I questioned him why did he call up late? On which he said that the technical department begins at 3pm???Well if this the case, then why are customers assured that someone will call you after one hour. This guy laughed at me, I banged the phone down. I was so surprised at this kind of a behaviour and disappointed to have opened an account with Reliance. Finally, I called up again to inquire who should be contacted to make a complaint against this kind of blunder and nonsense; I got to speak to Mr Tushar Floor manager who assured that he would take action and also advised me to put a complaint through this email.
While surfing the net I came across so many unsatisfied customers with similar complaints. I was horrified to learn that a reputed ever progressing empire gives such bad experiences and painful incidents to their customers, as a part of the package (hidden information). I am so disappointed that I even, before paying my first bill and I am facing so many problems. What is the fun o[censored]sing unlimited access of your desired speed when most of the time there are frequent technical problems India wide, slower speed, recurrent disconnections and on top of that, a customer care department which sucks!
I hope the matter is taken up seriously and results are seen. If no action is undertaken, I shall claim for mental harassment, my mobile phone call bill through the consumer forum.

Thanks
Dr Shaveta


Waiting for a positive response and a strict action against the company, from consumer forum. I have also logged a complaint at TRAI.
In anticipation,

Dr Shaveta

Hi,

On 9/09/2008 i recharged my prepaid mobile through citi online banking using my credit card.
And my recharged get failed on that day but my money is deducted and not yet transferred back to my account.
I made complain 3 times and also get confermation sms that recharged was failed on disputed date but not yet recived the money.And also do have all the evidences to prove the situation sms and complain number.
Now i am help less what to do.
Please help me on this.

Regards,
Ojesh Singh

Date:[protected]

From:
P.Hari Prasad Reddy,
DNo: 1-10-28/231, Plot No: 57,
MRR Colony, Nagarjuna Nagarcolony,
Kushaiguda, ECIL,
HYDERABAD-500062.
Mobile Number: [protected]
Email: [protected]@gmail.com

Dear Reliance Customer care Officials,
SUBJECT: COMPLAINT REGARDING RELIANCENET
MDN NUMBER—[protected]

I wanted to take a Netconnection, for this I called to[protected] Just a Dial on[protected].They sent me a message comprising a list of contact addresses for net connection. Your Executive Mr.Venkatesh called me and explained me about your net connect and convinced me to take connection. I asked me to give time for deciding and said that I don’t know the office location to come and get the connection, He said that No problem we will send our Executive to your house. After some time I called Mr. Venkatesh and asked him to give me the connection on[protected].For some reasons I couldn’t get the connection on that day.

On[protected] Mr.Naresh from Reliance came and given the connection and asked me which documents that you are going to give, then I said I will give the following Xerox documents with self attestation.
1. My Driving License (Kurnool Address)
2. My House Electricity Bill (Hyderabad Address)
3. Hindustan Petroleum corporation Ltd., Gas Document-Subscription Voucher (Hyderabad Address)
4. HPCL Domestic Gas consumer Card (Hyderabad Address)

After receiving the above documents he satisfied and taken an amount of Rs 2720-00 from me for CDMA DATA MODEM MG880—RELIANCE
NETCONNECT and given me the Receipt cum Acknowledgement Number bearing *[protected]*
Outlet Stamp with Name, Code is NPR MARKETING, AMBERPET-WWE, CODE: [protected].

I had taken Tariff Plan: Swift 40+ because your executives told me 160 hours free usage i.e. 80 hrs day and 80 hrs night for 3 months.
After 3 months for Swift 40+ Tariff Plan Monthly Rental is Rs 400-00, Free usage is 80 hours per month i.e. 40 hrs day and 40 hrs night.
Usage charges beyond Free usage are Rs 0-50 Paise per minute.
Peak Hours - 6 AM to 10 PM
Off Peak hours - 10 PM to 6 AM

I got the connection on[protected] around 4-30 TO 5-00PM.If Naresh is very sincere about the documents he should tell me that without employment net will not be given .Then I might have not taken the connection.
Here comes the problem from your side.
On[protected] from your verification department a person came and asked me whether you are working or not, I said that I am not an employee and me and my wife are Post graduates searching for jobs, that’s why we had taken net connection. But your executive from verification department
said we will give connection to employees or business persons and said that he will disconnect the net.

All these formalities you should maintain before giving the connection and you should ensure that whether the customer is genuine or not, because now a days many problems have been created and creating by this net. I said all these to your Venkatesh and Naresh; they said that you told us that I am doing Business or job in Hyderabad, so we gave the connection.

They have not asked me about my job details or business, out of my interest at the time of connection I said to Naresh that I am not an employee and me and my wife are Post graduates searching for jobs, that’s why we are taking net connection.

They suggested we will arrange a second verification and in that say that we are doing some business in Hyderabad, and then there will be no problem.

But what I say is I don’t want to tell lies, and cheat the company, there is no need to do like that. If I really want to do then I will have said at the verification that I am doing business in Hyderabad. I don’t want to get problems by saying all these lies.

On[protected] I got a call from Reliance[protected] at 8-58 AM telling that it is the final confirmation and spoke me for 9minutes 36 seconds. I got a doubt and asked that if any second verification will continue then he said that all the verification procedure is over.
But on[protected] at 10.37.15 AM the net has been disconnected, why this happened.
I said to your executives, but they suggested we will arrange a second verification and in that say that we are doing some business in Hyderabad, and then there will be no problem.

AGAIN AND AGAIN I SAY I don’t want to tell lies, and cheat the company; there is no need to do like that. If I really want to do then I will have said at the verification that I am doing business in Hyderabad. I don’t want to get problems by saying all these lies. I want be Genuine and don’t want to get into unnecessary problems.

“I want to advice you not get it happened like this to other customers”.

I want to know the details of my connection, number every thing regarding to this net from starting to till now in hard copies.
“I want to get my net connection completely closed because I suffered a lot of mental tension regarding what happened untill now”.

I want to know are u going to reimburse the amount Rs 2720-00 which I paid. If yes I will be happy.
If you are not going to do, then tell me the reason.
REMEMBER THAT THE PROBLEM IS WITH YOUR EXECUTIVES not getting the proper information and documents before giving the net connection.
Please give me the reply as soon as possible.
If it is negative from your side then i might look for the other options.

Thanking you and waiting for your reply,

My connection details:
CDMA DATA MODEM MG880—RELIANCE NETCONNECT
SKU CODE: CDZT05Z1
RSN: RZTCDC[protected]
MSN:MZT[protected]
MDN NUMBER—[protected]
PIN NUMBER[protected]
Receipt cum Acknowledgement Number ---*[protected]*
Outlet Stamp with Name, Code is NPR MARKETING, AMBERPET-WWE, CODE: [protected].
REIANCE EXECUTIVES: Mr.Venkatesh, Mr.Naresh.
Phone Numbers: [protected],[protected],[protected]

Thanking You Sir and we hope your best services at all times.
P.Hari Prasad Reddy,
If the problem has been solved by Reliance then I will be happy, if not I will Choose the alternative way.
Please give me the reply as soon as possible.
COPY TO
1. NPR MARKETING, S
2. Mr.Venkatesh,
3. Mr.Naresh,
4. Reliance Communications Limited,
B, 1st floor, Dhirubhai Ambani Knowledge city,
Navi Mumbai-400710.
5. [protected]@relianceinfo.com
6. Reliance Customer Care office,
DNo:6-3-1090/D/3.Manovar Chambers,
Raj bhavan Road, Somajiguda,
Hyderabad.






Sir Please take back your Reliance Net connect

CDMA DATA MODEM MG880—RELIANCE NETCONNECT
SKU CODE: CDZT05Z1
RSN: RZTCDC[protected]
MSN:MZT[protected]
MDN NUMBER—[protected]
PIN NUMBER[protected]
Receipt cum Acknowledgement Number ---*[protected]*
Outlet Stamp with Name, Code is NPR MARKETING, AMBERPET-WWE, CODE: [protected]

Package contents:
1. Reliance Net connect MG880CDMA data modem.
2. CDROM: client software, user manual.
3. Quick guide
4. Ear phone

Sir Please issue me the acknowledgement of the complaint.

Please give me a letter that you have received the above package contents.

“I want to get my net connection completely closed because I suffered a lot of mental tension regarding what happened untill now”.



Yours faithfully,
Hari Prasad Reddy.P

I bought Reliance USB data card at a price of Rs.3000+with an unlimited package of 30 days for exorbitant Rs. 1501 in April 2008 from Shimoga web world . It did not work 16-18 days even after multiple complaints. All that their support people could say is that "it should work, nothing is wrong". Then I switched to hourly usage as and when needed, but when the rates went down to Rs.999 for 30d pack, I recharged again in mid Aug. It worked for initial 12d and stopped. They asked me to recharge voice & sms pack (for a data card!) I kept on doing so, but data worked only for the amount charged. After their confirming that all problems have been resolved and that I've been given compensatory usage till early Sept, I continued usage, but it stopped working before Aug end and Reliance cleaned up the close to Rs.400 balance from main balance of the account. Customer care told me that it was due to data usage and billed me unlimited on an hourly basis for 10days! (lying that it was compensatory usage). They assured me that unlimited data pack problems on my card had been resolved. I recharged 999 again for 30d usage again in Sep 1st week, but it has stopped working after 12d and again Reliance stole my main balance of Rs.200.

So overall, I lost over Rs.800 in April and over Rs.600 in Aug-Sept! The customer care nos, email ids and Nodal officers in Karnataka are unable to help me. They tell me that they have no records beyond 3d of money being deducted and therefore cannot do anything, although I have always complained on the day of money deduction from my account. Now, if I want to use the modem, I have to keep on recharging and they deduct almost the entire amount on recharge, over-and-above Rs.999 pm I recharge for data!!!

Everyone at Reliance Netconnect is a crook, kindly beware. I've lost a lot of money and time. Now the junk data card is useless too and the money I paid for that is a waste as well.

I had made an online recharge of Rs. 496 on 19th Sept'08 on a scheme of all india Relaince to Relaince free. But that scheme was stopped by relaince so they did not recharge it. On contecting the customer care of relaince on the same day, they had assured that when such thing happens, the amount which is debited from your account gets credited back to your account within 48 working hours. Today is 22nd Sept'08 and still the amount is not credited in my account. On contacting the customer care of relaince today, they bluntly said that the money is gone and u wont get it back.
This is not fair. Can i get my money back???????

Dear Sir,

We are in receipt of a complaint from a Investors claiming
to have paid Rs:25875/-.On verification our records.We
observed that the said case are showning as cheque
return.Kindly go through your records once again so that we
may revert to investor accordingly.

Please reverrt on top priority.

Inhouse No. :8785610 Reliance Power Limited -Bid Application No.: 11832374
Name :RAJINDER KUMAR VERMA
Shares Applied : 225 Shares Alloted : Sys date:25/08/08 12:52
Benf. A/c No. :12029900/01675481
Lot No : 3279 Bank Srl No: 8785610 Book Shares : 225
Bank Code :HD023 Cheque No : 13881 Book Price : 450
Amount Paid : 25875.00 0.00 Mode of Refund:
Amount Adjusted : 0.00 0.00 Prn/ECS Dt : - - / - -
Amount Due : 0.00 0.00 Warr/ECS Cov.No: -
Amount Refund : 0.00 0.00 MICR No : -
Refund Banker : ECS Seq. No :
Address - 1 :251/8 PUKHRAJ COLONY
Address - 2 :BHATTI ROAD BATHINDA
Address - 3 :
Address - 4 :BATHINDA Pincode:151001
Benpos Name :RAJINDER KUMAR VERMA
ECS No. :422229NSK IFSC Code: Bank Pincode:422001
Bank A/c No. :[protected] ECS Bank:
Bank Name :ICICI BANK LIMITED Cont.Branch
RTI-Remarks :CHEQUE RETURN(X)
Status :Cheque Return - / /
Undellverd No/DT: - / / Redespatch No/DT: / /


Thanks & Regards

Y. Buggaiah
Karvy Computershare Private Limited
Plot No 25, 26&27, Samyuktha Estates
Near Oriental Bank of Commerce
Vithalrao Nagar, Madhapur
Hyderabad- 500 033
Phone Nos:[protected]
Fax :[protected]
Rim :[protected]
mail :[protected]@karvy.com


________________________________

From: rajinder kumar verma [mailto:[protected]@rediffmail.com]
Sent: Mon 8/25/2008 12:38 PM
To: Buggaiah Y.
Cc: Williams; Alok Sharma; RAJENDER NETHI
Subject: Re: KCPL/RPWP/SEBI/11832374/842910 [633530:586978] Application : 11832374HDFC-NEW DELHI



Dear All

I still havn't got any thing concrete for my refund order

Rainder Kumar Verma
[protected]


On Tue, 12 Aug 2008 [protected]@karvy.com wrote :
>
>
>Dear Sir,
>
>We are in receipt of a complaint from a Investor claiming
>to have paid Rs:25875/-.On verification our records.We
>observed that the said case was shown as cheque
>return.Kindly go through your records once again and confirm
>so that we may revert to investor accordingly.
>
>
>Inhouse No. :8785610 Reliance Power Limited -Bid Application No.: 11832374
>Name :RAJINDER KUMAR VERMA
>Shares Applied : 225 Shares Alloted : Sys date:12/08/08 18:33
>Benf. A/c No. :12029900/01675481
>Lot No : 3279 Bank Srl No: 8785610 Book Shares : 225
>Bank Code :HD023 Cheque No : 13881 Book Price : 450
>Amount Paid : 25875.00 0.00 Mode of Refund:
>Amount Adjusted : 0.00 0.00 Prn/ECS Dt : - - / - -
>Amount Due : 0.00 0.00 Warr/ECS Cov.No: -
>Amount Refund : 0.00 0.00 MICR No : -
>Refund Banker : ECS Seq. No :
>Address - 1 :251/8 PUKHRAJ COLONY
>Address - 2 :BHATTI ROAD BATHINDA
>Address - 3 :
>Address - 4 :BATHINDA Pincode:151001
>Benpos Name :RAJINDER KUMAR VERMA
>ECS No. :422229NSK IFSC Code: Bank Pincode:422001
>Bank A/c No. :[protected] ECS Bank:
>Bank Name :ICICI BANK LIMITED Cont.Branch
>RTI-Remarks :CHEQUE RETURN(X)
>Status :Cheque Return - / /
>Undellverd No/DT: - / / Redespatch No/DT: / /
>
> Continue Menu <Esc>Exit Dpid-Clid Enter <_> Next
>
>Thanks & Regards
>
>Y. Buggaiah
>Karvy Computershare Private Limited
>Plot No 25, 26&27, Samyuktha Estates
>Near Oriental Bank of Commerce
>Vithalrao Nagar, Madhapur
>Hyderabad- 500 033
>Phone Nos:[protected]
>Fax :[protected]
>Rim :[protected]
>mail :[protected]@karvy.com
>
>
>________________________________
>
> From: RAJENDER NETHI
>Sent: Tue 8/12/2008 4:40 PM
>To: Buggaiah Y.
>Subject: KCPL/RPWP/SEBI/11832374/842910 [633530:586978] Application : 11832374
>
>
>
>
>Dear Buggaiah,
>
>Cheque return case
>
>Kindly do the needful.
>
>
>Regards,
>
>Rajender N.
>Karvy Computershare Private Limited.
>Plot No 17-24, Vitthal Rao Nagar,
>Madhapur Hyderabad 500 081.
>Tel : +[protected] Ext : 209
>Fax : +[protected]
>
>________________________________
>
> From: Reliance Power - IPO
>Sent: Tue 8/12/2008 10:25 AM
>Cc: RAJENDER NETHI
>Subject: FW: FW: KCPL/RPWP/SEBI/11832374/842910 [633530:586978]
>
>
>
>
>________________________________
>
> From: rajinder kumar verma [mailto:[protected]@rediffmail.com]
>Sent: Mon 8/11/2008 5:35 PM
>To: Reliance Power - IPO
>Subject: Re: FW: KCPL/RPWP/SEBI/11832374/842910 [633530:586978]
>
>
>
>Hello
>
>With referance to your mail, I have discussed all with Indiabulls officials regarding refund order and they providew me the following deatils:
>
>That they had sent you accomulated DD for refund which contains the refund amount in concern to my application also. the deatils of the DD sent by Indiabulls is as under.
>
>DD Amount : 6, 82, 965/-
>DD No. : 7391
>DD Sent On: 04.04.2008
>DD Rec. On: 08.04.2008 at Karvy office Hydrabad
>POD : [protected]
>
>this whole refund order contains refund order for my application.
>
>Application Details are:
>Application ID: 11832374
>Amount: 25875/-
>Application Date: 16 Jan, 2008
>D-Mat No. : [protected]
>
>Pl. look into the matter as early as possible. and do the needfull and help to get my refund back.
>
>Thanks
>
>Rajinder Kumar Verma
>[protected]
>On Fri, 18 Jul 2008 Reliance Power - IPO wrote :
> >
> >Dear Sir/Madam,
> >Kindly also provide the collection bankers certificate from HDFC Bankers.
> >Regards,
> >Customercare
> >Karvy Computershare Pvt Ltd
> >
> >
> >
> > From: rajinder kumar verma
> >Sent: Wed 7/16/2008 8:22 PM
> >To: reliancepower.[protected]@karvy.com
> >Subject: Ref: KCPL/RPWP/SEBI/11832374/842910 [633530:586978]
> >

After so many months i didn't get my card.I have mailed to customer care but didn't get any reply.Reply me on my mail ID then ll send the card no.

dear sir
we are having 2 connection of your company :
1. Mobile connection no- [protected](postpaid)
2. Landline connection no[protected]prepaid)
After sending and communating so many complaints of not receving my mobile bill, there is no response from company side I am user of this mobile since last 3 months but till the date I could receive my mobile bill.
Kindly suggest the way so that I can receive my phone bill.
The another problem is my WLL connection is charging but not giving battery backup after unplugging. I went to Your Autorised service center of L G mathura where it was said to me that my phone's PCB is not working and they changed the PCB with the cost of Rs 400. But after changing PCB the problem is remain same. Now the staff is saying to change the battery. What kind the staff is sitting in the lg service center I could not understand.
Kindly make a solution of this problem also.
Regrds.
Sunil k. chaturvedi

Hello All,

Im from Mumbai, - 400 092. I have an reliance broadband connection. Trust me they have a very amazing speed. But as of now Im tierd complaining to the call center that my internet is not working at all. My connection is not working since 12 days And what problems Im facing no one knows. In the begining the connection was SUPERB but slowly slowly it become the worst . WORST then MTNL connection atleast they will never keep their customers waiting for 15 days if a problem occurs. Currently Im facing a problem that is limited or no connectivity this problem started 1 .1/2 month ago. and ended in a mess with no connectivity at all. Airtel does not have a connection here. And I dont want to get back to MTNL(no doubt it is good but im not intrested anymore). I just hope this message opens up the eyes o[censored]sers who are using reliance broadband and wireless routers and understand what im trying to say if any such problem occurs prepare yourself prior.

Regards,
J.

Recently I have taken a new postpaid connection. At every month end i will get the post bill, instead of that How can i know the bill of my postpaid.could you please provide these details.

thans & Regards

Ganesh CH

Sir

I have a basephone Number [protected] model Reliance Classic 33. Iam using datacable of reliance netconnect for internet services. I was able to connect to internet through recharge vouchers of 20 hours, 50 hours etc butvrecently on 28.08.08 i recharged with RCV data voucher Rs 999 unlimiyed offer pack for 1 month but couldnt connect to internet any more . they said that i dont have money ibn my prepaiod account so first I should recharge that so I recharged the prepaid account and now I can connect to internet but they are charging me 60Paise/ min from the recharge account itself instead of the Rs 999 / month pack.

So a s you can understand that my Rs 999 has been all lost. the Reliance communication gobbled my hard earned money.

I made several complaints but of no use. now whenevr I have to do internet I have to use recharge vouchers inspite that I have already given them Rs 999 and they also confirm thr same.

Please please help me out.

Regards
Ganesh agarwal