[Resolved]  Reliance Communications — Caller tune code i want

Reliance Communications — customer fraud

I have reliance GSM connection and number is [protected].I recharged my this number with 100 rs and I got a call from the reliance customer care. They insisted me to activate me the various schemes but I told them I dont want any scheme but despite this they activated the super saver scheme and deduct my whole balance. When I called in customer care they talked me very rudely that we could help you out and now u cant get your balance back. I am not getting the satisfactory answer as well as my balance so I am complaining here. kindly look into this matter and do the needful.

THIS NUMBER [protected] THIS NAME AND ADDRASS

Reliance Communications — Mobile Recharged but not get money (9313116787)

Hi,

I have recharged my mobile ([protected]) of rupees 85/- dated on 10/january/2011 time- at about 13:15 Hrs. (near about time) but could not receive the amount yet.

But when i contacted to customer care then these people told me that we don't have any recharge facility of 85/- rupees then, i told them to considerd this amount into 50+30 rupees on the place of 85/- rupees. Then these people declined for this.

Now I am in trouble because of these people on this.

Kindly look into this matter........


Rajnish Sharma
[protected]

Reliance Communications — to unsubscribe health tips and sjok

my no. is [protected] i have been subscribed unknowingly by the services like health tips and sjoks . plz unsubscribed as early as possible.

i am fedup with reliance service .

Reliance Communications — Value added services like News SMS,Health related SMS activated without request

I am using reliance postpaid GSM . Few days I was keep getting News SMS and Health related SMS.
When I had inquired customer care and told them to deactivate the Packages. The concern person said we have put the request and you will confirmation message in 3 hours. I havent received any message nor the packs deactivated. There portal is not working properly. Sent email to customer care but they said pack was activated by me and we cant wavier the charges. What the hell is this if I havent activated the packs who else? Reliance thinks common man is biggest Fool. I request please do not Purchase any Reliance Mobile or Cards.

Hi,

I would like to raise the issue with this forum. Reliance has activated CRBT service without my consent. I recieved a message saying that CRBT has been activated and Rs 30 was deducted my Prepaid Account Balance.

When I tried to send message to Unsuscribe to this CRBT service. I am unable to send the message.

Reliance should not do such type of mean activities of making money.

i iam vaibhav 9-01-11 ko pack activate karke faltu ka paisa kat diya gya . iwant to disconnect my phone number

Reliance Communications — Cheating by unauthorised activation of paid services

EYE OPENER

FOLLOWING IS THE CASE OF CHEATING CUSTOMERS BY RELIANCE COMMUNICATION BY UN AUTHORISED ACTIVATION OF PAID SERVICES ON MOBILE NUMBER.


CUSTOMER TO RELIANCE COMMUNICATION: dated 6.1.11

DEAR SIR, MADAM

MY TEL NO IS[protected]. I AM A PREPAID (RECENTLY MIGRATED FROM POST PAID TO PREPAID) CUSTOMER SINCE THE LAUNCH OF YOUR SERVICE.

DURING LAST 2 MONTHS, SEVERAL SERVICES HAVE BEEN ACTIVATED BY YOU ON MY NO. WITHOUT MY KNOWLEDGE AND PERMISSION, LIKE RELIANCE VAS, CAUSING FAST DEPLETION OF MY ACCOUNT BALANCE. THIS WAS KNOWN TO ME ONLY AFTER I ENQUIRED AT YOUR CUSTOMER CARE NO 198 TODAY i.e. 6.1.11, THE REASON FOR MY FAST DEPLETING ACCOUNT BALANCE.

ONLY SERVICE I HAVE ACTIVATED FEW DAYS BACK IS SMS 1 PAISE PACK. LAST RECORDS OF SEVERAL YEARS WILL TELLYOU THAT NO ADDED SERVICES HAVE EVER BEEN ACTIVATED ON THIS NO.

WHEN I COMPLAINED TO CUSTOMER CARE AT 198 TODAY (6.1.11), THE CUSTOMER CARE REPRESENTATIVES MR BEANT, MRNEERAJ, ETC SHOWED THERE INABILITY TO LODGE MY COMPLAINT AND REVERSE THE CHARGES DUE TO TECHNICAL PROBLEMS . THEY HOWEVER DEACTIVATED THE SERVICES AND ASKED ME TO MAKE FRESH COMPLAINT AFTER SOME TIME. WHEN I APPROACHED THE HELPLINE AGAIN AFTER SOME TIME, AFTER DEACTIVATION OF SERVICES , THE CUSTOMER CARE OFFICER TOLD ME THAT NO FURTHER COMPLAINT CAN BE LODGED AS SERVICES HAVE BEEN DEACTIVATED. THIS IS A CLEAR CASE OF CHEATING THE CUSTOMERS AND HARRASMENT.

KINDLY TAKE URGENT ACTION, REVERSE THE CHARGES AND INFORM ME ON MY MOBILE. DO NOT ACTIVATE ANY CHARGEABLE SERVICES IN FUTURE WITHOUT PRIOR CONSENT.

I AM A DOCTOR BY PROFESSION AND HAVE TAKEN YOUR SERVICE THINKING YOU TRUELY PROFESSIONAL SERVICE PROVIDER. SUCH IRRESPONSIBLE ACTS OF YOURS MAY FORCE ME TO NOT ONLY CHANGE MY SERVICE BUT TO COMPLAINT IN TRIBUNAL AS WELL AND ASK FOR COMPENSATION.


THANKING YOU,

DR SHASHANK JAIN



Dated 6.1.11
To,
The PG Cell
112, Sanchar Bhavan, 20, Ashoka Road, New Delhi 110001

Dear Sir/Madam

Kindly attend to my complaint against reliance communication. Below is the email sent to reliance customer care by me.
THANKING YOU,
DR SHASHANK JAIN
[protected][protected][protected][protected][protected][protected][protected][pr...⇄


RELIANCE COMMUNICATION TO CUSTOMER: dated 7.1.11

Dear Customer,

This is with reference to your mail regarding account balance wrongly charged for VAS pack issue towards Reliance India Mobile number[protected], kindly note that no waiver will be provided since the dispute is beyond 3 days. Hence, we request you to write us back within 3 days from the date of account balance deduction.

Further to your mail regarding unsubscription of the above said VAS packs, we request you to write us back with the following details:
• Complete address (as per our records).
• Date of birth (as per our records).
• Last amount recharged.
• Mode of recharge.
• Activation date (as per our records).
• Alternate contact number, if any.
• Best time to contact you at the alternate number.
The details furnished by you would enable us to assist you better.

In continuation to your mail regarding complaint against services offered and Reliance Customer Care, please note that we have taken up your issue with the concerned team for appropriate action to be taken.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,

Amit R Singh
Customer Care
Reliance Communications

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
CUSTOMER TO RELIANCE COMMUNICATION: 11.1.11

Dear Mr. Amit R Singh

Customer Care
Reliance Communications

You have given a very irresponsible, illogical and indifferent response to my email regarding my complaint. Neither you have investigated my case nor you given assurance for the same. You have failed to provide even bare minimum relief to me by reversing the charges towards activation of several paid services on my phone without my request and permission. Kindly urgently provide me the details regarding the following.

1. Which paid services were activated on my number, since when, and at what price?
2. What procedure did you follow to activate paid services on my phone?
3. Give me the proof of my permission and request to activate the paid services on my phone. (Except sms pack requested by me).
4. Why the customer care failed to provide me detailed information on the above matter on pretext of their system not working?
5. Why the customer care failed to provide me even with a complaint number even if system was not working.
6. Why no waiver will be provided since the dispute is beyond 3 days as per your reply statement through e mail when fault is entirely yours:
a. You have committed first mistake by siphoning off the hard earned customer money by activating the services not asked for,
b.Second mistake by not registering the complaint on customer care,
c.third mistake by not investigating the matter and
d.fourth mistake by taking one sided, irresponsible, illogical decision at your end.
7. Why several personal information are being sought which is already submitted to you reliance web world office at Saket. That shows that your company is unprofessional in maintaining customer records.
8.Why several information pertaining to my account recharge and balance are being sought when this information was requested by me from you.
9.Why there is a need for alternate no to talk to me when my reliance phone and your own reliance network is functional. You can talk to me any time as per your convenience.



My other complaints are:
• When I gave request for migration from post paid to prepaid few months back, I was harassed time and again by customer care officials on phone trying to persuade me to remain a post paid customer for obvious financial reasons. My migration was delayed by several days.

• Once I have migrated to prepaid, now I am facing malpractices in form of inappropriate activation of paid services. I also get recorded calls often, asking me to recharge immediately by at least Rs 200 to continue services avoid disconnection, when already I have recharged my account by Rs 200 and Rs 500 approximately since I have migrated to prepaid.



Train of events
 My account balance was 477.33 on 8.12.10 at 9.47 AM as per information from 55333.
 My account balance was 269.83 on 2.1.11 at 10.25 AM as per information from 3600
 SMS 1P was activated on my phone on 2.1.11 o my request as per information from 52811.
 My account balance was 209.38 on 4.1.11 at 6.14 PM as per information from 55333.

• I enquired repeatedly from customer care on 6.1.11, about the reason for fast depleting account balance not consistent with my usage. The customer care representatives Mr. Beant, Mr. Neeraj, etc gave me no satisfactory answers on the pretext of malfunctioning of their system.
• Ultimately after repeated request to look into the matter Mr. Neeraj told me that 4-5 paid services have been activated on my number.
• He failed to give any more details regarding the date of activation, and on whose request and permission they were activated.
• He also showed his inability to register my complaint regarding inappropriate activation of paid services on my phone number without my permission, and my request for reversal of charges due to malfunction of their system. He also did not provide me with any complaint no. for reference and follow up
• He however offered me to deactivate all the paid services on my phone except sms pack (which was activated on my request) and further asked me to contact after some time when he will be in a better position to register my complaint for enquiry into the case and reversal of charges.
• The services reliance VAS pack unsubscribed on 6.1.11 at 9.50 AM as per information from 51234101.
• The jobs on phone services and Mera caller tune unsubscribed on 6.1.11 at 5.40 PM as per information from 56694111.

What I want

1 Urgent deactivation of all paid services on my phone except sms pack.
2.Providing details on all the matter asked above.
3.Immediate reversal of charges.
4.Transparent enquiry in to my case and information on actions taken by you.


Regards
Dr Shashank Jain
[protected][protected][protected][protected][protected][protected]

RELIANCE COMMUNICATION TO CUSTOMER: 11.1.11

Dear Customer,

This is with reference to your e-mail regarding services issue. Kindly note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 2 days.

Following are the details of Value Added Service pack:

Pack Name Status Mode of activation
CNBSSUPERSAVER Unsubscribed TELE
SymLovePoem Unsubscribed IVR
VASPack49 Unsubscribed TELE
AltJobs Active OBD

TELE - Telecalling
IVR - Interactive Voice Response
OBD - Outbound Dialler
Further note that, we are unable to process your request for the proof of activation and date and time of activation.

Also, to your complaint against Customer Care staff, please note that we have taken up your issue with the concerned department for the necessary actions to be taken.

Regards,

Mitali Ambekar
Customer Care
Reliance Communications

[protected][protected][protected][protected][protected][protected]
CUSTOMER TO RELIANCE COMMUNICATION: DATED 12.1.11

To,
Mitali Ambekar
Customer Care
Reliance Communications


Kindly note again I have not given a request for activation of any service other than sms pack. Even after my request as per information provided by you, the AltJobs service is still active for no reason. Kindly deactivate it immediately.

I am unable to understand why you are unable to process my request for the proof of activation and date and time of activation.


Even if as claimed by you the services were activated by TELE - Telecalling / IVR - Interactive Voice Response / OBD - Outbound Dialler , why no sms regarding the activation of the services were sent to me for my information.

Kindly provide me with the recorded conversation as a proof for my consent for activation of services by - Telecalling / IVR - Interactive Voice Response / OBD - Outbound Dialler .

Kindly maintain transparency in dealing with your customers and providing full information askted from you. You are as much legally bound to provide information to your customers as we are .

Expedite the process and give me justice.

I will appreciate if you take up my particular case as a basis of improving your services, maintaining transparency, and guidelines for training of customer care personnel.

Enrolling customers for services not asked for, amounts to cheating, and is illegal. It may attract heavy penalty against the telecom provider. In this era of stiff competition earning revenue through unfair means will be counter productive and will result in loss of customer base in long run.

COPY TO DoT Public Grievance Cell


Regards
Dr Shashank Jain

Reliance Communications — port out

sir mai reliance ka no. [protected] use kar raha hu.but mai iske network se bahot pareshan hu.iska network 2-2 hours ke liye finish ho jata has.or mere paas ye 1 hi number hai jis se mai saare calls karta hu.khi baar network na hone ke karan mai apne client se baat nhi kar paata.or ek baar to meri deal hi cancel ho gayi kyu ki mera number hi nahi mil raha tha.or mai 3 times port out ke liye bhi try kar chuka hu.magar reliance ne meri port out requestr ko bhi reject kar diya.aap plz action lijiye.ya to ye port out kare

Reliance Communications — deducate rupee in my prepaid sim without any reason

dear,
sir/mam

I am using a reliance prepaid sim([protected]) since feb 2009.in 10/01/1011 ko maine apna sim 30 rupees coupan se recharge kareya.and 11/01/2011 ko relince ka message aya ur amout in ur sim is 3.47 paise.i had reliance to reliance free std plan(11pm to 6 am).when i called a reliance number in12/01/2011 time-11:02pm.then reliance charged me 50 paise per min.and after some min my phone is cut.then i called reliance custmer care(11:09) and talk mr.vijay kumar he said to me u active a pack(i dont know the name of pack.and never i active that type of pack.) and when i ask him abt my 3.47 paise he did not have any answer.and he said i dont know.i think u called before 11 o clock.


it is not fierst time reliance every time deducat amout in my sim.plzzzzz tell me wht can i do?


AJAY BHADOURIYA
[protected]

correct

Reliance Mobile continue deduct on month on month on my no.[protected] activate movie masala pack 49 rs without my permision and tell me that it is not refundeble plz give me my blance for this cheap work

Reliance Communications — Did not activate my sim card and gave me incorrect contact numbers

Reliance communication web world Bhandup is the worst place. I met a person Irfan and he told me that sim card wll be activated and gave me his number. He gave me incorrect number and my sim card never got activated.

They gave me so much of frustration and harrasment.

I bought the card in December
and they did not activate even in Jan

Three people against whom strict action should be taken

Irfan from Bhandup office
Deepak from customer care
Ajit from customer care

Reliance Communications — Fraud/ Worst Services

I request all the customers not to go for Reliance GSM/CDMA service. They are fraud.As I have taken a connection of reliance pre paid conection by submiting the ration card as a identity nd residence proof to direct reliance web world where i have also taken the original ration card for varification(which is not mandatory). Then they have me sim card with the number [protected].Later after 10 days all of a sudden they have barred all my service when I spoke to the reliance customer care representative they said that due to non submission of documents they have barred my services when we had a argument with the CSR they are directly balming me .So I wanted to say that the person who is working in Reliance web world are blind or what they are...If I had not submited the document or problem with the ration card then how did they provided me the sim card.And this thing happend with me thrice.When ever I go for a new sim card many times I have broked the sim and thrown the sim in reliance web word..Here its dosent end many times they deduct the amount twice a month from the main balance for sms pack or in any other value added services.And while sending and receiving a msg there is big headache never I receive a msgs on time and never I can send msg at first attempt..Many times I have given a complaint to CSE but no action has been taken to my mobile number [protected]. And for the post paid connection I am facing the same problem as there wish they send me the ussage bill; many time I have warn them if its continues the same I will not going to pay the bill and they continued the same. And I hve stopped making the payment of my post paid bill. So I request you not to go for the Reliance communication.

Reliance Communications — auto activation of hungama pack!!!!

i am using reliance gsm number.
A pack called the humgama pack is activated on my no automatically, and i am being charged for it rs 20/-
This is happening for the second time with me and the customer care executives say that you have only got the pack activated,and there is no fault of the service provider.

Dear complaint officer,

I, Tummala Kotesswara Rao, Anugraha Builders & Developers, No.26- Hains Road, Egption Block, Banglore. having a mobile phone ([protected]),
The Main Complaint is as follows

' WE HAVE MADE A COMPLAINT REGARDING THE ILLEGIAL DEDUCTION OF PREPAID BALANCE in the month of Oct'2010.

on 27th of nov 2010, we recieved a message that all illegal operations are deactivated vide your meg.centre No.52811 number by giving deactivion recorded no. as[protected] and I saved the No in my mobile as proof.

I kept the sim idel for one and half month. Recently I am using the sim. Again I am experienced the same. we have approach the your custmore care. But they have correct the mistake and not even credited the balance to my A/c., or not deactivated illegal deduduction. By this way they are making trouble to genuine custmer like me. Hence we request you to look into the matter and do justice in this matter. if you are not taken care of this type of practice you may loss the valuable custmers. Now I am asking you to credit the same

T Koteswara Rao,
mobile No.[protected].

Reliance Communications — Unethically deduction of mobile balance

Dear Sir,
Its almost been 6 months i am the customer of reliance telecommunication. When ever i recharge my mobile with balance more than Rs.30 they start deducting my account and when i call the custmer care for an answer they always have a patent dialouge that our system is not working call after 6 hours. Yesterday i recharged for Mobile net service they deducted my account with Rs. 51 and today in the morning i got the other message that Rs. 51 has been deducted for the same service. When i called up the customer care for the reason they are back with there patent dialouge system are down call after 6 hours.

MY EXPECTATION IS:-
1) Refund all the money they have deducted from my account.
2) For my mental distubance they have compensate me with Rs.100000
3) They should stop this auto renewal system and only acctivate the service when there is written approval from the customer
4) They should have some good system so that there customer care is updated.

Reliance Communications — Call record

Sir,

I have a reliance pre paid no:[protected].

Since past 1 year, I have a belief that some one wants to know my call records. If someone calls at reliance customer care to know about my call details. Please let me know the name of that person...

Thanking you..

Reliance Communications — Fake promises resulting to monetary loss and harrasment

Hi Sir,

I purchased a reliance data card (m.d.n. [protected]) from Vriti Infocom Pvt Ltd on 11.11.2010.

I was attended by their representative Mr Rohit who promised me the following plan:
1. I need to pay Rs 450/ per month as my rental (postpaid) plan with 1st month free that is I am not required to pay any amount for the 1st month. Bill will be raised only from the 2nd month. I had double checked this scheme with him by saying that no such scheme is reflected in the reliance website. To this he told me that this scheme was only declared after mid night (11.11.10) and hence website is not yet updated.

2. unlimited downloading

3. Free stay for 2 nights and 3 days in Goa with 1 year validity. Details of same would be mailed to me as soon as my card gets activated.

I confirmed this plan with reliance customer care executive Mr Ashish who told that

1. I need to pay Rs 450/ per month as my rental (postpaid) plan with 1st month free that is I am not required to pay any amount for the 1st month. Bill will be raised only from the 2nd month.

2. downloading would be limited to 20GB.

I let go the issue as my usage would not exceed 20B. But at the same time lodged a complaint against Vriti for cheating by offering wrong plans. But as expected nothing happened. No action was taken.

Despite this bill has been raised in my name for the 1st month.

I placed a complaint in this regard with the customer care but in vain. Each time I call customer care to follow up my care I am attended by a new person. I need to repeat the entire story to him. He promise to get back to me with a solution but till date the issue has not been resolved.

I can site name of number of executives I have talked to telling me all different stories and wasted hours.

I also called the nodal office multiple times but in vain.

To add to this my line was disconnected as I did not pay my 1st month’s bill as a result of which I was not able to use the card. But despite that 2nd months bill has also been raised in my name.

I have asked to surrender my connection for they are asking me to clear my dues which I will not.

Why should I pay when I was promised not to pay?

Please help me with this.

It is really a matter of concern how we customers are being cheated by service providers.