[Resolved]  Reliance Communications — charging for 51234/premium service without using it

I have reliance post paid connection [protected].This complain is in reference to the bill for september 08 received by me.

In past also I have raised same complaint for the bills of march-April 08 and now again for sept-oct 08 regading Reliance arbitrarily charging for Dial 51234 & Premium Voice services even though they are not used or dialled. I wish to clarify that I have not used the above services and your bill indicating calls amounting to this number for Rs228 is absolutely false.

There is no way my 75yr+ parents will dial 51234 or use premium voice services as the phone is just used by them for receiving incoming calls and occasionally for making calls. Most of the time the phone itself is kept switched off. The extent o[censored]se of this phone can be judged from the fact that calls worth Rs 4.0 have only been made in entire month and same is the case for past months also. Even the STD dialling facility is not installed on this number. Rest of the other people in my family have their personal mobiles(Not reliance-Thank God!) and most of the time our good old relaible MTNL phone is in use.

Last time also I had made this complaint and considering one off incidence I paid the entire unjustified phone bill. But it seems Relaince has made it a regular habit of cheating people. I have already made request last time that that if at all you have any of the above mentioned services on this number they shoud be discontinued with immidiate effect and no promotional SMS or phone calls be made to this number. How ever I still receive the SMS as well as the phone calls.

If you ask them to give the proof or lodge complain in their web site or talk to customer care person the they will ask Rs. 50 first to send itamized bill and simply reply that the service has been used. I know very well the bill is false. There is no way my 70 yr old parents will use 51234 service. I wonder how suddenly the bills start showing use of 51234 service and calls worth Rs. 200-300 after gap of every 4-5 months. I have absolutely no doubt that its business of reliance to cheat the unsuspecting customer