Reliance Communications — Cancel My Netconnect Broadband connection [protected]

RELIANCE COMMUNICATIONS LTD — Disconnection of Broadband &Telephone services

Dear Sir,

I have taken the Internet connection from Reliance communications in the month of Dec (last week approx)withAccount No. [protected] .One of the reliance executive Mr Ramkrishna cell no:[protected] mislead me telling that the internet connection speed is >256kbps, but I was given connection of 128 kbps, Immediately I have asked the Reliance call center people for disconnection.I provide you the REQUEST ID No's for your reference.

REQUEST ID FOR INTERNET DISCONNECTION[protected].
REQUEST ID FOR LANDLINE DISCONNECTION[protected]. dated 20/01/2010

I also paid 500/- charges for the 15 days period . Reliance retention team harassed me asking to continue with the plan or shift to another plan, but I refused and asked for termination of the connection immediately.They also acknowledged the same over phone .

I was on a expectation that the reliance executive will come to collect the modem & telephone instruments, but I was shocked in seeing the bills and warning notices coming to my mail ID.

The Reliance people are sending me mails demanding to pay 1049/- as charges for first and final settlement to close the connection.

As a customer If I asked for disconnection they are supposed to do that, but customer service executives has made negligence in disconnecting the connection and asking me to pay the charges.





Sir I request your Inititation to provide justice to me in this matter .

Thanks&Regards,
K.Madhusudana Rao
[protected].

[protected]

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

I again got a bill...and this time there were more calls to pay my previous dues...which should not exist. and they don't even understand simple English...or rather they don't want to "LISTEN", they just keep repeating ..."your bill is due, please pay, when will u pay"...this is all they can speak but cant understand anything what i try to tell them...and as per ur comment above u state that the issue has been resolved...only I wish?????