Reliance Communications Complaints & Reviews

Reliance Communication Limited — Data card service

Dear Sir,

I would like to register this complain in very strongly manner that I am fed up with the sevices of High speed data card from reliance communications, I had purchased this card in the month of september but after using 4-5 days with the problem of very frequent disconnection,then I went to reliance web world with the hardware then they told me to go to the service center. I went to serveice center and shown the card to them, after testing they told me that it will go for the replacement to chennai and the new one would be given to me after 10 days. so I act as they told me to do so.

After 10 days when I got the new one it worked 1-2 days after that again it started giving me the problem of frequent disconnection. i have registered lot of complain in the customer care but no solution given to me.
I paid the monthly bills also but when I saw they are sending me the bills and not solving my problem I stopped the payment as well as the services also.

Now they have sent me the notice that Rs 1526.14/- is due, but now I am very much sure that if i don't get the solution, I am going to pay a single penny.

Please suggest me the solution.

Regards
Amit

Reliance Communication Limited — Landline and Broadband Internet Connection from Reliance Communication Limited

This is wired Broadband connection that has to be routed through landline. I had applied for this connection on 27th October, and the same was confirmed through an “Acceptance Mail” sent to me by Reliance.

The sales representative who collected money and the application form, from me had promised me an installation on 1st November itself, and a Rs. 100/- off on rental as Dipavali dhamaka, which the customer representative didn’t confirm during the verification call. I was time and again told that I shall get the connection within the seven days time, this is yet to materailised. The trader promises the delivery/installation of the service to be done in a week’s time and never does it. I have come across many such complaints against the trader while surfing the net. It seems that trader has been involved in making such promises to many other customers also.

On 30th October, I had received the Acceptance mail (attached herewith) confirming the order, stating that the connection shall be installed within 7 days, I have been calling the customer care since the 6th day onward - almost each day. The response I got very cold responses from the customer representatives. Initially they used to tell me that you will get a call from the sales/installation people within 24 hours, which I never got. After a few days they started saying, “you will definitely get a call Sir” without giving any time duration. When I told them, “I am not interested in the call but in the connection, I want the connection to be installed at the earliest”, the response was “You will SURELY and DEFINITELY get the connection, Sir”. Finally I got the call from the Reliance side, asking me, “How is your reliance connection working?” This is horrible, I felt like they are going to send me a bill for the connection they didn’t install and the services they never offered me even after more than one month of continuous follow up. I did follow up on daily basis with the service provider and even spoke to the Nodal officer at the opposite party contact numbers mentioned above, for the earliest installation but in vain, I never received any call from them, except for the above one.
To add to my pains I have recently received a email from Reliance for the services in subject, stating that, my bill for the service (which I never received) for Rs. 0 (zero) has been generated and I need to pay the amount at the earliest so as to avoid late fees. Now I am afraid that I may get another bill with the enhanced amount and the late fees (the mails is attached herewith, including the interactions.)

Personal negotiations:
Written communication with trader/opposite party: Attached are the email communications which I tried to have with the trader, with the receipt confirmation mail for which I never got any response.

Reliance Communication Limited — wrong commitment

HI MY COMPANY NAME IS ALPHA MARKETING.I HAD APPLIED 15 LAND LINE OR 1 BROADBAND CONNECTION FROM RELIANCE COMMUNICATION ON 23/4/2010.I HAD ALLREADY LAUNCHED 3 TIMES COMPLAIN IN COSUMER COMPLAINT.BUT NOBODY REVERT ME BACK.I THINK THAT IS ALSO FAKE SIDE.WHEN I WAS APLLIED THIS CONNECTION RELIANCE PEOPLE TOLD ME SIR I WILL INSTALL UR CONNECTION WITH IN 3-4 DAYS.BUT TODAY IS 28/5/2010 ON TODAY ONWARDS I HAVE RECEIVE ONLY 8 CONNETION. I HAD TALK WITH MR KAPIL GANGWANI [protected] HE IS SALES MANAGER&.MR RAKESH SONI [protected] I HAD PERSONALLY MEET WITH THIS PERSON ON 7/5/2010 HE ALSO TOLD ME SIR I WILL INSTALL UR CONNECTION WITH IN 2 DAYS BUT NOW THESE HE NEVER PICKED MY CALL & HE IS KAPIL SENIOR AFTER THAT I WAS TALK WITH MR JYOTI KAUR [protected] ON 14/5/2010 HE TOLD I WILL CALL U AFTER CHECK UR STATUS BUT HE NEVER CALLED ME AFTER THAT & HE IS NORTH INDIA HEAD.TODAY I WAS CALL HIM AGAIN MR KAPIL & MR JYOTI KAUR BOTH ARE USED ABUSING LANGUAGE WITH ME.THESE KIND OF SENIOR IN RELIANCE COMMUNICATION.NOBODY KNOWS HOW TO TALK WITH CUSTOMER.I THINK I HAD DONE 1 OF THE BIG MISTAKE IN LIFE I HAD APPLIED RELIANCE.
NOBODY HELP ME IN RELIANCE
I HAD SUBMIT TWO THOUSAND CASH OR ONE THOUSAND AS A CASH.
ALL PERSON IN RELIANCE HAD DONE ONLY WRONG COMMITMENT.
ITS COMPLETELY FRAUD COMPANY


ALPHA MARKETING
[protected]

Reliance — mms not received

i received a message a mms has at http://www.ideacellular.com/webmms. with username and password, but i can't login with that, a message is comes that invalid username or password, i request for solve my problem as immediately,

Reliance Communication Limited — Regarding unnecessary packages updated on my no.

Sir,

We are using GSM no. [protected] of Reliance,I have charged of rs.200 approx. for the packages which I was not even informed and when contacted at customer care I haven't got any positive reply,I still got an sms yesterday saying that I have charged of rs.3 for the package for 3 days,if I will not got positive reply within a week,I will go further as well........hoping positive reply and solution..........

Regards,
Amit Badola
[protected]
[protected]

Reliance Communication Limited — Services not activated on the ported number

Dear Sir/Madam,

With reference to the mobile number [protected] (Delhi/NCR Circle), I requested to port my number from Vodafone postpaid number (UPC: VD173155) to Reliance GSM prepaid on 22nd Feb 2011 and submitted the duly filled form along with the supported documents in the Reliance Store (Saket, New Delhi).

In response to my request, I received a sms that my portability request has been accepted and my services will be restricted for 2 hours (10 PM to 12 AM) on 26th Feb' 2011. The services will be activated on Reliance GSM.

But now, even after 4 days my services have not been activated on Reliance GSM. Also, I followed-up many time with the customer care/ Nodal Office, but still i am facing the same issue.

Please do something fruitful.

Regards
Vineet Kumar Saxena

i have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.00.3836 its not open in my mobile or given site so what to do to see the mms please advice me. my no:[protected].

I have received a sms in morning from no 52811 saying - You have a new MMS from [protected]. Please visit http://mms.ricmail.com:9999/webtop2/ Your message key is MSG.00.6424. I am unable to open this link on my phone and also on my laptop.Now what am I suppose to do. Please advice me. My mobile no, is [protected]

i have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.00.7128 its not open in my mobile or given site so what to do to see the mms please advice me. my no:[protected].

same problem anyone with solution plz send e mail at [protected]@gmail.com

i have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.00.5366 its not open in my mobile or given site so what to do to see the mms please advice me. my no:[protected]

i have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.00.2277 its not open in my mobile or given site so what to do to see the mms please advice me. my no:[protected]

i have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.00.9689 its not open in my mobile or given site so what to do to see the mms please advice me. my no:[protected]

My mob no.is [protected] I have a mms to be read.help me

I have received a sms from no 52811 saying - You have a new MMS from [protected]. Please visit http://mms.ricmail.com:9999/webtop2/ Your message key is MSG.00.5252. I am unable to open this link on my phone and also on my PC.Now what am I suppose to do. Please advice me. My mobile no, is [protected].
Shamarao

I have received a sms from no 52811 saying - You have a new MMS from [protected]. Please visit http://mms.ricmail.com:9999/webtop2/ Your message key is MSG.00.4284. I am unable to open this link on my phone and also on my PC.Now what am I suppose to do. Please advice me. My mobile no, is [protected].
dewanshu

i have received mms from no.52811 .you have a new mms from [protected].please visit http://mms.ricmail.com.9999/web top2/ your massage key is MSG.00.6873.I M UNABLE TO open this link on my mobile as well as pc .so what should i do plse give me perfect advise to open it. my mobile no. is [protected]. thanks.

i have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.02.9903. When I tried to open the site, it can't be open, so pls help me out to see the mms. my no:[protected].

i have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.00.2817 When I tried to open the site, it can't be open, so pls help me out to see the mms. my no:[protected] (krishna kumar verma)

received message from[protected] " please visit htpp://mms.ricmail.com:9999/webtop2/ your message key is MSG.02.6421 on my mobile [protected]. but when i visited your site i was unable to find any space for key and i was unable to open the mms. kindly reply to [protected]@rediffmail.com

regards

katti pranesh anant

i have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.00.1523 When I tried to open the site, it can't be open, so pls help me out to see the mms. my no:[protected] (B. Jagan Mohan Rao)

have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.00.8503 When I tried to open the site, it can't be open, so pls help me out to see the mms. my no:[protected] (Sanjay Singh)

i have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.01.7439 its not open in my mobile or given site so what to do to see the mms please advice me. my no:[protected].

i have received mms from [protected] and saying please visit http://mms.ricmail.com:9999/webtop2 and msg key is MSG.00.3335 its not open in my mobile or given site so what to do to see the mms please advice me. my no:[protected].

I have received a new mms from [protected] and I cannot open it.

received message from [protected] please visit htpp://mms.ricmail.com:9999/webtop2/ your message key is MSG.03.4013 on my mobile [protected] but when i visited your site i was unable to find any space for key and i was unable to open the mms. kindly reply to [protected]@gmail.com

Reliance Communications — Though payment made, not recharged.

Dear Sir,
I purchased a new cell phone from Reliance communication and activated on 15.03.2008, alotted a no. [protected]. I paid for the life time plan. Agin I paid Rs.200/- for recharge and 50/- for jadu pack. These two were not recharged. I didn't get the propre answer from show room when enquired about the same. My complaint no. is 65696000. Atleast they could not give the phone no. of responsible person whom I have to contact.
Why should I waste my time towards their mistake ?

Reliance Telecommunications — PAYMENT MADE BUT ACCOUNT NOT RECHARGED

Dear Sir / Mam

On January 2 , 2011 my account on reliance number was debited despite of GPRS plan on number. I called up customer care and they told me the plan is not available on my number . However , the same plan was activated since 15 days. I again called and spoke to Senior Executive and he guided me to recharge internet pack of 51 again for GPRS. When I recharged the number, again amount was deducted for using GPRS . When I contacted customer care, I was put on hold for long time and told that RC 51 does not exists. The amount will not be credited back into account and there will be no balance for the same.

I lost Around Rs 200 in this issue. Please guide us what should we do ? Because these issues happen often and Telecom operators don't listen to us. We waste alot of time and money contacting Reliance Customer Care.

Regards,
Bhaskar Kakkar
[protected]

i had the same problem.i lost around rs 450 on activating gprs.customer care is the worst i've ever seen.i got fed up with reliance.so i shifted to bsnl.i have peace of mind now.so far i have not lost even a single rupee in bsnl...i have used reliance for 1 week!!!

R COM CARE,

Yes, customer service desk contacted me and said, we apologize for the mistake ... but we cannot refund the amount .. Then they said ... they will inform this to senior ... However, my service request was closed without providing solution and informing me ... !!!

When i called complaint desk, the executive was arguing with me that issue has been resolved??? but it was not ... Can you do something.. or should I give up and choose sme other operator.

First check all the SR's, then call me ... I am tired of calls from customer care.. which say, amount will not be refunded


I am being told that action have been taken against executive... Boss !!! ... what should i do ???... I dont want anyone to be punished, because this is an human error . But atleast resolve my issue now .Why dont you refund the amount .. I am tired of calling reliance customer care, , .. everyone say ... ""MONEY REFUND NAHI HOGA ... " I lost Rs 200 and 3-4 hours calling reliance customer care. This is not the first time, it happens with reliance.


Let me give you an example ...

I am a shopkeeper, You come to me for Rs 300 rechargeand that recharge actually does not exists ... However, the recharge fails and you loose balance due to my mistake ...
What will you do ???

a) Ask for money back
b) You will say .. thank you for help .. bye bye ..


Please apply basic logics...

Regards,
Bhaskar Kakkar

cnatct number is [protected]

Regards,

Dear Reliance,

The Recharge amount rs 401 is paid on[protected]. But Still the amount is not benefit to my no. I made an compliant to the Reliance Call Centre. 1st Complaint no:[protected]on 20th 2012 received sms from reliance offer recharge benefit has been updated in your account but amount is not benefit to my no.
2nd Complain no :[protected]second time complain no has given to me, it will updated 24hrs.I'm not satisfied.

Thanks & Regards,
Romi

Reliance GSM Prepaid — promotional messages

on receiving several promotional messages i asked them to unsubscribe through several sms They dont unsubscribe me. why. to deduct charges regularly ? My sim no. is [protected] .. Unsubscribe immediately and never send again such messages or deduct charges

Reliance GSM — Started a new service without my permission

I recieved a tele-marketing call, in which the guy was telling me about some "good morning" service. He was forcing it on me... yet i said "i don't want it" several times. Inspite of this , he activated the plan and money is getting deducted from my mobile account. This is not fair, i want to register a complaint.

I called 198, talk to CCE (Costomer Care Exec), he has listen the problem, and deactivated the CRBT service and refund the amt. -thanks

Reliance GSM — Started a service without my consent

I have recently purchased a sim card from Reliance GSM. About 2 -3 days before i got an SMS that they have deducted some amount from my prepaid account for subscribing to morning SMS service but which i didn't subscribed. They started deducting this amount without my consent.

When i tried their customer care number , it took me hours to speak to one of their customer care representative and once connected, i explaiend to him my problem and he assured me that the service is deactivated and the amount will be credited back to my prepaid account. But it has been around 2-3 days since i submitted my complaint but till now , i am still recieving morning SMSs and the amount hasn't been credited back to my account. I again tried speaking to their customer care representative but he told me that due to some technical problem, he won't be able to help me at that point of time and he asked me to call after some time. I again called after some time but again the same response.

This is highly ridiculous on the service provider's part that they start any sort of service without taking the customer consent and they deduct amount for that illegally. They shall be highly penalized for this type of illegitimate behaviour .

sir,we had purchased our mobile at Bombay in 2004 in the name of G.Muthukrishnan but from few months we are getting the bill in the name of V.V.Balaji.last month I had personally gone & complaint the same to MR.Asif but so far nothing has been done.Please do the needful.

sir, we had purchased our mobile at Bombay in 2004 in the name of G.Muthukrishnan, the no is [protected]. but from few months we are getting the bill in the name of V.V.Balaji.last month I had personally gone & complaint the same to MR.Asif but so far nothing has been done.Please do the needful.

gali gali me shor ha. relaince wala chor hai

LOLZ.. i'm attaching the screenshot of speedtest.net and this website is not displayin it! What a crazy !

Dear RCOM Care,

Thanks for quick and justifiable escalation, my issue has been resolved to 101% satisfaction.

Looking forward to get great service in future.

regards,
Nilesh

Reliance — Incapable Customer Care of Reliance.

Hi,
I registered a compaint on 30th july to RIM call center.
My bill payment of Rs.895 (paid thru R-World) was not reflected in Reliance system.Becuase of this,the outgoing call was barred for more than 2 weeks (30th july - 16th Aug)
I followed up many times to call center, on customer care mail id ( sent my bank statement), and also web world (showed my mini stetement).Again the outgoing was activated on 16th Aug.
But now the outgoing is barred 27th aug due to the same bill problem (Rs.895/-).And reliance is charging me rental even within these barred days.

Please help me to solve this problem asap, and activate the outgoing calls.

Reliance is really torchering the customer by not solving the issue for more than a month, and it is really horrifying experience.I only get same formatted emails from customer care without any action on my complaint.Reliance customer care call centers, webworld and customer care mail ids do not work in sync.

Thanks,
Pallavi

I' complained several times to reliance customer care about my land phone no [protected] that I'm having problem with call confferance, call waiting & call divert but my problem have been solved till date 18.06.2008 I'm feed up with customer care I want to take this case to upper level.

I' complained several times to reliance customer care .i take a gsm connection, on that time full coverage in my house, but after 1 month, the coverage is very bad, only 1, 2 bar and dis connected i complaint it several times in cutomer care, but yet my complaint is not rectified, the service oy reliance mob is very very bad

Reliance GSM Service — bad service

dear sir/ madam.
i am a reliance gsm customer from westbengal, p.o. ethelbari, dist jalpaiguri-735204, , , my reliance mobile number is [protected]
i have recharged my mobile no. with STD calling card of 650, but i m unable to make calls from the card, i have called reliance customer care but the disconnect my call if i ask more questions regarding my complain, after calling them several times they have registered my complain but sill they have not taken any action against my problem.also the reliance network in my place is bad

since 3 months in Raniganj (W.B.) reliance GSM service is very bad, no network coverage at our phone, due to this we con not make call.So, our phone are die past 3 months.
pls. take care of this.

Hi All
I want to say something about Reliance GSM Service SMART. It is world worst Bad Ghatia Behuda bakwas service anybody could ever get.
I have purchased Smart SIM in march 09 but from the first day i can't express ki is service ne mujhe kitna jhelaya hai. Iske problems bhi kuch special hai jaise

1) In 50 % cases Network Busy
2) 80 %Network fail
3) kisi se baat karte raho to beech me hi Network fail
4) kabhi pure 1 din 2 din tak Network fail
kuch special problems
5)kisi ko call lagao to 60% case me ek hi baar me call lagega par kuch aawaz hi nahi one way.phir
call kaat kar lagao to sahi lagega

6)30% cases me call lag jane par khat khat ki awaz sunai degi
7) baarish ke dino me taptap ki pani ki boonde tapkne ki awaz sunai degi
...
...
aise aur bhi problems hai
aur sabse gandi call center service- pahle to lage ga nahi phir lag jaye to system upgrade ho raha hai complain no nahi mil sakta ye pure Bihar Jharkhand me SMART ki problem hai
Maine apna SIM change kar diya hai aur jo kharidne ja rahe hai unhe AGAAH karna chahta
hu bhaiya mat lena warna jhel jaaoge.

I have recharged my prepaid mobile([protected]) with 50/- yesterday morning and today i saw it is having only 3/- balance. When i called customer care , i received answer that they have deducted money of 20/- as they activated JOBS SMS service, which i never did infact.
I wonder, how they activate the stuff without customer intervention.
When i asked her to deactivate the service and get my money back, she told that they will raised a complliant and it will take 2 days time.
For deactivation they are taking 2 days time, where as they are activating unwanted service without customer approval.
And caller tunes also they are activating forcibly and deducting the money.
I really wonder how reliance using all cheap tricks to cheat customers.
Really bad service provided by this reliance and i don't see a good future for it.

i am buy reliance gsm connection and trying to contact with costumer care since two to days but i am not connected so for ????????????? now what i have to do i can, t understand because my no still not warking

Reliance GSM — Pathetic Service

Hello

I am using Reliance GSM Broadband No [protected],

I never seen such a pathetic service, without any info they barred my service without any intimation.its a business phone. even i am not able to receive any call.they barred both service incoming and out coming.

now i want to take some legal action.

Manish Bansal

Bad service of Net Work Last 2 months.When i Call any mobile receive the call & cut mony with out talking.

dear sir/madam
i ranjit shetty brought 2 reliance gsm cards (no. of which are [protected] & [protected]) before 3weeks from that day i am not getting the in proper way as i should get.the message are not going properly,they pending and not get delivered.whenever i call to the callcenter they say that k it will gt done within 2-3 days,which doesnt happen ever.

PLS PROVIDE UR MOBILE NO

Reliance GSM — service is very bad

i have requested to change my caller tune but they are not respondig.i have talked many times about this issue but no one is going to solve this problem.

any — RELEINCE GSM SERVICE IS BAD

RELIENCE KI GSM SEVA BILKUL BAND HO GAYI HAI YE BAHUT BURI BAAT HAI IS BAAT SE GRAHAK TOOT JAYENGE OR KYA HOGA INKO APNA NETWORK ACHCHA KARNA CHAHIYE.
AAP DHIRU BHAI AMBANI KO BATAIYE. PLEASE..............................
YAHAN LOG BAHUT PRESHAN HAIN
FROM SAHARANPUR
13/02/2010
M ZUBAIR

Reliance customer care is very careless and always speak false.

Date 22/01/2010

To,
Reliance Communication Ltd.
Ahmedabad,
Sub:- An Application to disconnect Reliance CDMA card No. [protected]

This is to inform to you that I am using reliance CDMA Card since Last 3 year and I am highly dissatisfied from your Customer care services. And I am fed up and frustrated because I informed you before one month but still no action is taken from your side to disconnect the SIM(SIM card No. [protected]).
I will highly obligate if you take this mail seriously and disconnect my SIM card.
Thanking you,
Alpesh Solanki
(ADVOCATE)

I am using Blackberry mobile phone with Reliance GSM Connection, i have activated Blackberry Service from Reliance they are charging me Rs. 299/- per month for HTML Email and Instant Messaging unlimited.

I have configured and added my 7 email address in, any account is not showing images content in email. i have called reliance every time i am getting different different answers, some times they tells that we will resolved your issue, we have forwarded your complaint to our technical department, we have forwarded your case to blackberry they will look into the matter, send mobile for service (my friend is using blackberry with reliance connection, he is facing same problem, so there is no problem in mobile), and some times they are telling that we are not supporting, in their web site they have mentioned that this pack is supporting HTML emails. Without images all emails are useless for me b'coz i am getting product list by email with pictures so we need to decide product after seeing picture and specification only.

Also reliance has online service called My Services, I am trying to login with my login id and password it is not accepting password, i contact reliance 7 to 8 times, every time they says to send email for the same issue when i am calling back they are telling they have not received any email from my side again i have forwarded 8 to 10 times still they are telling they they have not received any mail.

Both of this issues are not resolved from last one month. I am regularly doing follow up with reliance,
nobody is properly answering.

I am fade up with this reliance they are not supporting for any problem. I have overall bad experience in my life with each and every reliance product available in market, government should ban them.

Please help me on this.

Regards,
Vipul Zinjuwadia
Mumbai.

Hi

I am Narendra Chauhan and my contact no (Rel.no. [protected] and Vodafone [protected]) .reliance activate CRBT SERVICE without my information on Rel.no. [protected] . and deducted RS-20 from my prepaid account.this type of decuction occured many time.

my email Id- [protected]@rediffmail.com

I have taken reliance broadband connection few months back in Coimbatore,Tamilnadu. It worked fine for few days and then the problem started. In a week definitely for 4 days, Lan connection shows Limited connectivity, and when i try to give a complaint they will receive it will not take any action.

I got frustrated as they are only puctual in collecting the bills, and when i enquired the problem call entre executive told that there are some network problems in the city from the last few months and knowingly they giving new connctions without rectifying the problem.

So i request you to take necessary actions and penalise this service provider so that they will not repeat it with any other customer in other areas.

Reliance GSM — Bad Network & Internet Connection

My name Kartick Naskar, i am a reliance GSM customer, my mob.no. [protected], reliance network & internet service is very bad. whenever i used internet then it frequently disconnected. and also their customer executive are not helpful, they took 3 days for solve any little problem.

sir
I m ankita kothari having reliance cdma card and i m using it from last 3 years my number is [protected] but i m really disappoint to let you know that the services is so poor without any intimation i get sayri pack in a month this happen 3rd time and evry time i have to demand for refund and call to your customer care executive after a long waiting they replied that you have sabscipt this service n with surprise i didnt kbnow anything about that you company even dont give any massage that this service is been subscribe how would user will know and whats right you have to cut our balance without informimg us
i called twice for clarification and refund but ur even supervisor didnt replied or co ordinate and told you cant get your balance back i think this is a major problem from you side to start this type o[censored]seless service and cut our balance.we are not a that much free to talk to this type of complain this is just westing of our time and money.its just cheating and punishment that we are having your network with us
every time your coustmer executive promise that it will not going to happen again n every time it reapts n i m really plan to move through mobile portability
is there any one who can resolve this problems?or i should move for other company?this is one type of harssment from your side

form
ankita kothari

Reliance GSM — regarding bad service

sir,
i am reliance gsm user. i purchased sim card on 6th december. i have taken a 69 tariff on 7th jan. but on on 16th jan when i was talking , charge was cut from my main balance. when i talked to customer care they are giving very bad respose so i am very disappointed with this regulation. they are not giving positively response to me and said to me that i can not do anythings regarding this they are saying that you have not submitted document but i ve already submitted on 6th december. they are forced to submitt it again.

DEAR SIR ,

I HAVE RELIANCE GSM CARD. I AM USING THIS NUMBER VERY LONG TIME. NUMBER [protected]

BUT NOW DAYS THERE ARE ALWAYS ACTIVATE SOME NEW SERVICES WITHOUT MY PERMISSION
WITH CHARGES I AM VERY UPSET ABOUT THIS. I HAVE CALLED 3-4 TIME BUT THEY HAVEN'T RESPOND TO MY ANY COMPLAINT & THEY HAVEN'T GIVEN MY MONEY BACK.

VERY BAD SERVICE

I use reliance and the service of the same is worsening day by day... if nothing is done, I will be compelled to change the service provider...

1. Reliance was not able to sold my network issue in last three years. I am following the same issue for last one year. Reliance is not able to solve it so far. Since you failed to resolve it you promised to provide me waiver of Rs. 150 for 4 Months. This was promised six months ago. I have received this only in last month. that means you ate my Rs. 450.
2. Ticket is closed without verification from me.
3. Customer care executive do not put all notes with the ticket when I call him for a problem. As a result when I call again for asking about the status of the my complaint the next assistant says there is no details available like that.
4. People call me again and again and ask same details without any resolution. Which is so irritating and disgusting.
5. Customer care reply to the email without reading it properly as a result they just reply to save their own and do never reply to the actual query.
6. My request to talk to an authority was refused by you. You do not want me to talk to somebody who can actually resolve or at least reply me properly, only call me.
7. I am going to close my relationship soon with Reliance Post paid soon because I am fed up of your irritating customer service system.
8. Reliance should remove its punch line No.1 network of India because Reliance has maximum issues with the network. Most of the people have same issue. Where other service providers had fixed their issue but Reliance denied to me for the same.

This is the problem of yours. The issue has not been resolved ever in last three years. Still you claim it to be resolved. I am not fool that I will keep on complaining for the issue which is resolved. I have yours emails which says you cannot resolve the issue so you appolize. Now you are saying this is resolved how?
There are so many issues listed but you just said issue resolved.
This is what is the problme with you. Communication system is very bad. You never read the issue completely.

sorry for write this
i am altaf from hyderabad
my no.[protected].
and i am calling to helpline from [protected] + [protected].both no. is my
[protected] this no. is already activated amazing facts i want activate this service also on [protected].
i want to activate amazing facts.to now about it i call someny times to *333 they con't able to explain me about amazing facts.i will bore and then i will dial 198.they told me to call again *333 i do but the result is same again i dial 198.they explain me to activate this service : write sms af to some no. i will do the charges taken rs 9 +10 =19.(not about money).since 11 days i am doing this but wrong pact activate your customer care but not only this they give wrong sagestion to me.
so tell me what i can do. please must repley me.
thanks

sorry for write this
i am altaf from hyderabad
my no.[protected].
and i am calling to helpline from [protected] + [protected].both no. is my
[protected] this no. is already activated amazing facts i want activate this service also on [protected].
i want to activate amazing facts.to now about it i call someny times to *333 they con't able to explain me about amazing facts.i will bore and then i will dial 198.they told me to call again *333 i do but the result is same again i dial 198.they explain me to activate this service : write sms af to some no. i will do the charges taken rs 9 +10 =19.(not about money).since 11 days i am doing this but wrong pact activate your customer care but not only this they give wrong sagestion to me.
so tell me what i can do. please must repley me.
thanks

With great regret I have to say that your company Reliance Communication doesn't live upto the benchmarks mentioned in your 'mission' statement (http://www.rcom.co.in/Rcom/aboutus/overview/overview_mission.html). Meeting and exceeding customer expections and "INCESSANT" - I hope you understand the meaning of this word - offering of products and "SERVICES". Well, I have to say the product was very easy to obtain after an intial payment of 3,500 rupees but services wasn't. I was using your internet/wireless broadband service from November 2009 to 8th September 2011. UntiI September, I have been loyal and paid your monthly charges on time but the next day onwards the access to my internet was disconnected.

An intial complaint was lodged with Reliance customer care but there was no positive outcome other than disappointments, false promises and commitments. Few days went by and later I was advised by the one of the customer care officers in your office that there is an issue with the modem and I have to take it to a Reliance authorised service center (Nice Telecom). According to Nice Telecom the issue was solved and I paid them 450 rupees. After all the palaver, I tried to use the internet again and there comes the same old message 'error with connection'. I went back to Nice Telecom to advise them the issue hasn't been resolved and they courteously returned 350 rupees out of the 450.Then, I visited the Nodal Office in Malad (W), Mumbai and explained the whole situation to which they promised me within 72 hours the issue will be resolved and my internet connection will be reinstated. Weeks went by but the 72 hours that was promised to fix the issue never came.

After weeks of disappointment, waste of time, money and energy I decided to change my internet service provider. Its a shame that a company like Reliance cannot resolve customer issues even after a month. I hope your company is compliant with The Consumer Protection Act, 1986 Sec 2R part 2 and believes in fair trading practices. Since I'm not using your services anymore I request for a refund of the Rs.3500 in return of the modem which I still possess. I need an explanation on the following though:
1) The fundamental morale for charging me for the month of September 2011 for the service that you have not provided.
2) Why wasn't there anyone in your company to take ownership and responsibility of the the situation?

Reliance India (GSM) — Bad Service

Dear Sir,

I am Parvej Ansari. My mobile number is [protected].I'm facing several types of problem.

1> I have recharged 178 plan on[protected], in which i get 88.66 Rs balance and 20GB free GPRS
usage. But I have not get sufficient speed to open even a Google web-page. Then I call on 198 number to
complain about it. But they told me to wait. I have call them several time to resolve my internet speed.
At one time when I call 198 number and choose 6 then 0 and then 1....then call automatically disconnected.
And from that time I could not call to your customer care number, and it also happen to *333 number. I have also
call those number (198 and *333) from my others 3 number, and they disable those number too.

2>On[protected] I got 2 sms back to back, one for MBBP51(GPRS Plan) and other for smspack activation. And my 90 Rs (51+39) deduct from my main account.But I did not activate those services. Those services activate from their end. I have already activated 178 GPRS plan, then why should I activate 51 GPRS plan. This type of mistake happen several time in my brother's number and they deduct rupees. Whenever mobile balance reach above 30+ they activate diffrent types of service, and deduct money from mobile balance. It also happen to several illiterate person in our country.

So Sir I request you to kindly resolved my above problems and stop this type of activity of this operators.

1> Disable Call to 198 number.

2> GPRS speed Slow.

3> Deduct My 90 Rs for 2 service activation .

Thanking You
Parvej Ansari
([protected])

ya i got the balance ..but the next day same thing happened again and again..as soon as they return the balance the next day double the amount will be deducted..its a worst service i have ever seen..

Dear sir,
[protected] mera Reliance Gsm mobile number hai. Meri complain he ki mene tarikh
[protected] ko raat 10 baje pack (48 aur 60) ka reacherge krvaya but
muje koi credit nahi mila.18-11-12 ko mene Castmare Care me Nikhil sharma ke
pass complain[protected] likhwayi.jo 21-11-12 tarikh ho chuki hai fir
bhi ae complain ka koi solution muje nahi mila, nahi mere a/c me
credit mila. meri complain ke aaj 9 din ho gaye he.

Regards,
Mukesh Kalsariya

kya is site par complaint karne se us complaint par koe karvahi hoti bhi ya nhi...aur iska pta hume kaise lagega ki is par karvahi ho rhi hai... aur agar nahi hoti to aisi kaun si web site hai jis par ham complaint darj kar sakte hai????

To,
The President and CEO Reliance Communications

I am a customer of reliance for the last 5 years and. Since the last one year it is making me suffer due the pathetic customer care service and unbelievably bad internet facility.
I have been complaining each and every week about my internet problem. The net gets disconnected on its own every single week. I have never ever experienced such bad service in my life and neither have i heard about such complains from any other service user.
The customer care executives are totally incapable of solving any sort of issues. The most annoying part is that they listen to the entire complain and end it up saying that there is some Technical problem because of which they will not be able too help us out. This happens every 4 5 times for a single complain procedure. There are noises too prominent always coming from behind the executives as if it were a fish market.
This network is incapable of providing me with simple internet connection for which i have been struggling for the last 5 6 months. I am a working girl and i cannot dig out time out of my schedule to deal with such idiotic and silly complains every day.
To top it off your network deductes my money every now and then, unnecessarily. This network says that it is cheap but it definitely compensates it all by taking the money of its own clients through illegal means. Every money my money goes away just like a total waste because of the bad service.
I am so sick of this network that i would feel so good as soon as i change your network to some other one.
I have been facing numerous problems because of the incompetence of the executives and the incomparably pathetic service of your network that never in my life again i would suggest any one to buy it nor will i ever dare to do such a thing myself. This is probably the worst network available for the masses and the sad part is that no ojne gives a to even try to make it a better one.

Parul Singh

one of the worst service I have receive. more than 20 days post paid plan 350 freedom plan even after
regular follow up with customers care executive enable to activate 3G service.
if not resolve in next couple of days than definitely i will Switch to some other company with better services


ujjawal mishra
[protected]

india worst service provider nothing more to say as you all understand well

Hi,

Reliance is harassing me to pay Internet bill which I was not used. I had a connection last year and disconnected in the month of July. I have called reliance C'care and told that the connection is not working properly so disconnect it. With in a week I went to my home town due to health issues. I came back to Benglore after 20 days. I check the connection, it was not working I thought that it has been disconnected.
I never received any bills to my email. I completely forgot about this connection.

Recently I got a call and email by saying I need to pay approx Rs:6000/- . I am ready to pay july month bill if I miss it. but he did not agree that.

I am just wondering how it became to 6000 as my plan was 600/- p/m.

Lets say If any customer does not pay the bill for a week after the due date they will be disconnect the connection so customer cannot use that connection at all. So how it became 6000/-

How to proceed further on it?

Thanks,

Sudhakar

[protected] Forwarded message[protected]
From: Reliance Legal <[protected]@gmail.com>
Date: Tue, Mar 12, 2013 at 7:09 PM
Subject: REMINDER - lOKADALATH NOTICE
Sir / Madam,

In continuation to earlier communications we hereby bring to your kind notice again, that you have not responded or appear in Lokadalath Court, District Registrar, 1st Floor, New Court Mayo Hall, Residency Road, Bangalore 560001, This is the final reminder for you to get settle your issue failing which we are proceeding towards filing a civil case against you . Your case details:
ACCOUNT NUMBER: [protected]
NAME: MR PYDI SUDHAKAR P
AMOUNT: 6424.[protected]
CASE NUMBER: 3290/219
NOTICE NUMBER: 264267/2013


For further details call : 080 – 42103136 or 80 – 40342435

Mr. Vinay or Miss Deepika

Dear Friends / Any Concerned,

We all are losing our peace just because of these kind of harassment. Hence let us try to find way to solve this and teach them a lesson as they are trying various methods to extract the hard earned money from us. Today I have received one mail from them as below after one year of calling me on phone.


REF : REM/LOK/0071 Date :26/04/2013

Sir / Madam,
In continuation to earlier mails / letters and subsequent attempt to reach you, we hereby bring to your kind notice again, that you have not replayed to our notices or communicated back to us by letters/ mails for the disputed mentioned amount, This is the final reminder for you to get settle your issue by calling the below mentioned number or replaying to the mentioned e mail id of your concern and get settle the disputed amount within 3 days. Failing which we are proceeding towards filing a civil case against you U/S 415/420. Your disputed details are as follows:


ACCOUNT NUMBER:[protected]
NAME:MR SHIVAKUMAR S
AMOUNT: 3116
CASE NUMBER:Dun/osc/april/1091
NOTICE NUMBER:UM/RCOM/APRIL/0074


For further details call : 080 – 42103136 or 80 – 40942435
Mr.Vinay or Miss.Deepika
E mail :[protected]@gmail.com / Ignacimuthyu.[protected]@relianceada.com

Reliance Money — Request for Refund of Money

Dear Sir,

I had applied for opening demat and trading account in Reliance Money. My application no. is "[protected]". The application was submit in Nov 2007 and the account opening fees being Rs 750/- had also been deducted from my account, despite that my application is in rejection status. Inspite of providing my address proof twice, my application could not fulfill required criterias. Hence, it is still in pending status.
I have requested the customer care to kindly refund the account opening charges deducted from my account, as the account has still not been opened. My application is being processed in the Delhi-BIKAJI CAMA PLACE Branch. I have already requested the same branch twice to refund the said amount. However, after 3-4 weeks being passed after making the request, the same has not been done. I have talked to Mr. Harsh Kapoor (Ph: [protected]) and Mr. Amit Pradhan (Ph: [protected]) in the same branch. But no action has been taken yet.
I request you to kindly look into the matter, and make the refund as soon as possible.

Thanking You

Nidhi Saraswat

reliance money- bad service

This was wht i entered in reliance money website query form.. No reply yet. Bad service. ADAG bad service really.

This also refers my complaint here posted on[protected] by me[protected][protected][protected][protected]-----Urgent. Application No.[protected]. I am an employee of Reliance Industries, BKC. Mr Mahesh (Mobile No. [protected])from Reliance Money had insisted me to open Demat Account & promised that the account will be opened in maximum 20 days time. I filled the application form & gave him Indian Overseas Bank cheque no. 894196 dated 19/12/07 amounting to Rs 500/-. I have still not received any feedback either through courier or from him. I tried contacting Mahesh several times but he says its in process. Now that I call him atleast once a day for opening account on urgent basis, he doesn’t pick my calls anymore or someone else picks up on his behalf & tells me that he is in a meeting n will call back later & that later never came. There is a limit to everything. The executives of Reliance Money cannot work like this. I wish to take serious action against him. I have also spoken to Mr. Nimesh (Mobile No. [protected]) & he mentioned he will get back to me this morning. I guess Reliance Money executives have an habit of frustrating clients by not calling. When I checked my application number to view the current status, it shows "No data available". Application No.[protected].

Today i.e. on 20th July 2008, when I am dialing Mr Mahesh /Nimesh of Reliance Money, their numbers are disconnected.
My cheque for Rs 500/- is also cleared in the bank.
I understand how ADAG is growing by taking people’s money this way.

Reliance Telecommunication — no money refund

i applied for the internet connection on july. they verified the availability of the connetion and recieved the amount oe rs500/- but still they did not providing the broadband connection and also not refunding my money. please do the need.

I really agree

Before I start to speak my heart out, I would say, Pls do not ever thought about reliance communication company product at all. There is no customer service, No Sales Service, No Technical Support. Simply Worst.
I had done the online registration (Paid) on dated 10/10/2008 for reliance data card. Then the executive committed me that I will get within 2days, After so many follow up, I got after 15days.Then the real problem started, the sales executive installed the software and said its done, however the net was not working since they had some server issue, and then he left. Then after I didn't reach at him, even I called so many times, they didn't pick my phone, then I called to their supervisor, then he starts avoiding me, I requested them that I only purchase your product only because, I need during my travel. During my travel I did not get any response from the sales team or call center. To reach at the sales team I called from the other number (since they did not pick from my number), then they picked and told me that it will be done within 10 mins, Ohh that’s a mess. He switched off the phone.
I tried to reach their call center, they did not even support me on the same, they did not resolve the issue and start experimenting various probable solution, and ultimately they did not help me to access net. Since then I have not been able to access the net once from reliance data card.

I’ve all those transaction in mail trail. They stopped replying my mail.
I just want to cancel the service, which they even not able to do so far.

They are just horrible. I would request all not to go for this company ever in life.

Regards,
Pramiya Mishra
[protected]

Looks like that the Reliance Data Card is the only problem in my Life. I came across an ad which stated that get a vacation and 50% on first 2 month reliance bill . I just wished that I did not see that particular Ad Ever . I contacted the Reliance Comm and Paid 2500 Rs Cash on delivery on the 13 th of January . That day to the courier person I had given a copy of the Pan Card and Drivers License . I was promissed by Ghanshyam Joshi that my connection shall start by the 16th of January . Today is the 27th and my connection has not started yet .

Your employee Ghanshyam Joshi just in order to reach his target make tall promises . I donot know weather the company is aware of term called customer Satisfaction . I think the only problem in my Life is the reliance Data Card . In the age of such stiff competition and customer is King Reliance employees (fools) think of them self not less than God . have come to know about the Procedure about filing a
complaint at consumer court . I donot want only my Reliance Data Card money but compensation for mental Harassment . your customer care is useless they are not able to help until a number is issued . Does time have any VALUE for anyone .

Reliance Communications — DATA CARD AND TALL PROMISES

I donot why does reliance does such kind of activities .

In hindi its called as bakra kaatna .

they just in order to buy the product make fall promises and just donot deliver .

I had bought reliance data card through registering myself on the net where for the first 2 months i have to pay only 50 % of the bill .

I was promised a gift vacation coupon which i have yet to recieve . I would request you to look into the matter and send me my gift coupon at the earliest .


I shall make sure no one in my family and nieberhood ever buy this junk reliance comm data card .

Till date i have only recieved a phone call just to confirm the details .

Such a company should be barred

RELIANCE COMMUNICATIONS LTD — No barred

I have one CDMA cell no [protected], I submitted all my document with sign, and photograph,
after that my services got barred due to incomplete paper reason.

Looking for justice from your end.