Reliance Communications Complaints & Reviews

Sir,
My brother has a GSM number [protected] which is presently I am using. Since 2-3 days an unknown person is continuously calling me but I don't know him, he is abusing. I told him also but he does not stop to call. I am very disturb because of his calls. The number is [protected]. I therefore request please block his number or provide me his details.


Shaheen

They are not solving my 2g internet 4 to 8kbps speed problem and wasted my TIME and MONEY by saying ur problem will be solved soon .....sooon....
and from 3 months they are doing this and now they said ur speed will not increase because you are in 3g circle.

I[censored] cannot do anything U cant say it before 3 months ?

as there are so many people who are facing this problem , i dont know what to say, but there are my friends whom i recommend reliance to them because
reliance was giving good 35 kbps download speed at that time when Reliance 3g was not launched and i want this solved. not just for me....... for my FRIENDS.

Respected sir,

I have purchased reliance net connection on sep-02 2011 and i ended up closing the connection with lower speed. After repeated compalints
there is no use o[censored]sing this connection i disconnected it within 1 month and also made my request directly reliance comm.after that they
started harrassing by calling me to pay the bill for the next three months i said to them that i have taken it for 2500/- rupees for 3 months
subscription free if i am not using it or disonnected before 1 month the remaing balance will be paid back but the thing is different here no
cares about the issue inspite of that i have to pay the ramining balance so neglected them and tried to explain them the same repeats and
suddenly they stopped calling us so i thought the mistake was rectifed by them. And suddenly yesterday i got legal notice with complaint
No-RCL/CONCI-APR-12/LOT-I/6730 and my data card number is [protected] to pay remaining balance of rupeess 1500/-.I dont understand
what the hell is happening with coustmers or so called sufferers of Reliance netconnect instead of paying my money back they have sent a
legal notice to pay extra 1500 just like that why should i pay as per the agreement they said i[censored] disconnect the connection before 1 month
they will pay the remaining amount back now they have sent a notice to pay my money to the Indias No 1 Fraud company.No one takes
if we complain and now they sent notice iam writing this issue because i dont want any common person to come into this fraud company
and suffer for the rest.I dont understand one thing i have seen alot of similar complaint in consumer complaints with the same issue then why
these people are not trying to stop the stupid company and stupid products every day hundreds of people joining the complaints against reliance
but no one cares.Please stop such kind of harrasments towards

hello sir,

regularly i got a calls from reliance communication for change your prepaid to postpaid services,,
on 17 th april an executive came and taken 250 rs. for that services activation.
he is from phoenix services . govindpuri new delhi.
the other senior person was well cordinate with me on calls .
lady caller also cordinate nxt days for activation but it dosesnt work till now.
reliance customer care saying wait for 5 days,,
but i feels that i was cheated and they all having group working for fake services provider.
as per other same compliant showing it yoour details..

please help me out from this or take any other action so they will not making fool of people.

Got two postpaid connections([protected] & [protected]) from Reliance Comm, J.M road, Pune branch on the 22nd of June 2011 while paying a deposit of Rs. 500 which I paid via my Credit Card.

In Jan 2012 I went to the branch to get my connections terminated, for the first two times I was sent back and asked to come again, both the times the reason given was "the systems are down".

I came back the third time (30th of Jan 2012) and was shocked to find out that my deposit amount was not reflecting in there system. The branch manager (Mr Pankaj) said that these kind of mistakes do happen some time and asked me for the credit card transaction details which I had made to pay the deposit amount.

I provided him with my credit card statement clearly showing the transaction. He came up with a final settlement amount of Rs 1798 deducted the deposit amount from this and asked me to pay Rs 1298. He gave me an acknowlwdgement reciept for the termination request for both my connections.

Everything seemed to be settled but to my surprise they sent me my Feb 2012 bill. I went to the JM road branch again to question this and found out that they had messed up the termination requests.

The termination was filed in for only one of my numbers and the other was still active and hence the bill. They accepted the mistake and filed in for the second termination request.

Thinking that all is taken care of was a mistake when the March 2012 bill popped up includind the late fee charges as I did not pay my Feb bill.

Since then the reliance people have been calling me almost twice per week. They also visited my home asking for the amount making me feel like a criminal. I explained the complete situation to each and every one of them. This was of no use and the phone calls kept on coming in.

There legal department contacted me on the 9th of April and I explained them the complete story and provided them with all the requisite documents. But not to my surprise, nothing changed the phone calls and the SMS's are still flowing in.

All this has lead to a severe mental torture.

Reliance Telecom has disconnected my Broadband Card No [protected] despite payments on time.

1) Kept getting SMS es saying the payment was due, I called Customer Service and Registered a Complaint Service Request[protected] despite which nothing has been resolved.

2) My recent history of payments is as follows: These are dates of Debit to my account:
25/01/2012 Cheque number: 0646653 HDFC Bank; Amount Rs. 565
25/02/2012 Cheque number: 0685283 HDFC Bank; Amount Rs. 551
24/03/2012 Cheque number: 0710550 HDFC Bank; Amount Rs. 552

3) Beyond the telephonic request, I have gven this information to Telecallers several time when they have called

4) I have gone to Reliance Webworld at Shivaji Park 2 times.The last visit was on 20th April at 12.52 PM and met Mr. Vishambar Choudhary.
The telecallers are rude, unresponsive and do not solve issues.

Here is my disconnected Card with ALL payments made up todate. The last payment has been credited internally to somebody else's account and Reliance is not able to find out where. This means that their software is not even capable of finding out where they divert payments incorrectly.

Need Reliance to make up this mentaltortue that they are putting me through as well as several telecals + visits to Reliance Webworld at Shivaji Park which is a waste of money and my time.

Reliance is a CLOSED TO THE CUSTOMER COMPANY.

Rajeev Chawla
Cell:[protected]
(Again a Reliance number unfortunately)

I had a Reliance data card (data card no : [protected]) for 15 months and it did not work properly for many months. Whenever i called technical support the only answer they gave was that they are adding additional towers in my area and the problem would be resolved in the month end. This happened for more than 4 months. I disconnected the data card in November 2011. I informed customer service that I will not pay the dues for the last month as I did not receive good connection for more than 4 months. Today I received a call from [protected] and the lady at the other end said she was from Reliance Data card customer service. She abused me with bad words and told me that there is case going on at the courts and i need to attend it today. I politely informed her that i did not receive any notice from them and if i receive any i am ready to attend the case.

She has simultaneously called all my friends (all contacts whom I telephoned in the last month using my mobile) and abused them with bad words and had asked them to pay the money for me. I understood that my Airtel mobile bill somehow got leaked to them (I am pursuing a separate case with them for leaking my mobile bill ). My contacts had received harassment calls from [protected] and [protected].

I would like to register a complaint against reliance for harassing me. My question to them is if they cannot provide proper service why should i pay my bills. I have paid all my dues for 14 months but when I understood that the situation will not change, i disconnected the service. Even if i refuse to pay the amount, how can they harass me. And who are them to harass my contacts. I would like an answer ASAP. I am also registering a police complaint.

I am a Reliance prepaid ( [protected] ) CDMA Customer, who wants to PORT in MTS Company from 3 months . But the Reliance company is creating problem in it. I also did complain in TRAI . But nothing happen,
Please help me , I am in a very big trouble. I hope that you will help me. Please hurry up .




Thanking you,

Hi… Now, that’s a big bummer.
• Original complaint was notified 3 months back.
• Nodal officer was informed on 20th March.
• Appellate authority was informed 12 days back.
There has been no response what so ever. And I am now being told, it is under ‘Investigation’.
Unbelievable !!!!!

Please note that a national outage of Airtel 6 months back was resolved in 3 days.

Best Regards,
Santhosh. S

From: RCOMAppellateAuthority.[protected]@relianceada.com [mailto:RCOMAppellateAuthority.[protected]@relianceada.com]
Sent: 20 April 2012 16:33
To: SANTHOSH SAROJA
Subject: Re: FW: FW: Reliance Net connect ISSUE[protected]

Dear Customer


With Response to your mail,

The complaint given by you is under investigation we will revert back on the same shortly.

Regards,
Richard Rao
Appellate Desk
MUMBAI

Monday to Saturday Excluding 1st & 3rd Saturday and National Holidays between 9.30 am to 6.00 pm or write to us at
RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Call Center/ Touchpoint.


Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

From: SANTHOSH SAROJA <Santhosh.[protected]@futuregenerali.in>
To: "rcomappellateauthority.[protected]@relianceada.com" <rcomappellateauthority.[protected]@relianceada.com>
Date: 04/20/2012 04:13 PM
Subject: FW: FW: Reliance Net connect ISSUE[protected]

Hi,

I would appreciate if you can let me know why there was no response on my request for the last 12 days. I had provided the address details on 8th April.

I believe the appellate authority is the second level of escalation in Reliance communications and supposed to take escalations and requests seriously and handle them in an effective way. Such is the response from your side that, I am not even getting a response over email both from Appellate authority and Nodal officer. I am surprised to find such THIRD RATE customer service in Reliance communications.

I would be forced to escalate this issue to your board and file a complaint in consumer court, if I don’t get a satisfactory response in the next 2 days.

Best Regards,
Santhosh. S

From: SANTHOSH SAROJA
Sent: 08 April 2012 8:42
To: 'RCOMAppellateAuthority.[protected]@relianceada.com'
Subject: RE: FW: Reliance Net connect ISSUE[protected]

Hi,

I use Net connect in my office as well as residence.

Office address:
Future Generali,
15th floor, India Bull Financial Centre,
Senapati Bapat Marg, Parel
Mumbai

Residence address: (As provided in the customer data base)
G-1003, Mayuresh Park,
Lake Road, Bhandup West,
Mumbai-78

The situation is terrible in my residence address on Saturdays and Sundays, where the speed wont go above 60 Kbps. Please resolve on priority.

Best Regards,
Santhosh. S

From: RCOMAppellateAuthority.[protected]@relianceada.com [mailto:RCOMAppellateAuthority.[protected]@relianceada.com]
Sent: 31 March 2012 16:13
To: SANTHOSH SAROJA
Subject: Re: FW: Reliance Net connect ISSUE[protected]

Dear Customer


With Response to your mail,

Kindly revert back with the location details where you facing speed issue along with your contact number.

So engineer visit can arrange for same.

Regards,
Appellate Desk
MUMBAI

Monday to Saturday Excluding 1st & 3rd Saturday and National Holidays between 9.30 am to 6.00 pm or write to us at
RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Call Center/ Touchpoint.


Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G
From: SANTHOSH SAROJA <Santhosh.[protected]@futuregenerali.in>
To: "rcomappellateauthority.[protected]@relianceada.com" <rcomappellateauthority.[protected]@relianceada.com>
Date: 03/28/2012 09:41 AM
Subject: FW: Reliance Net connect ISSUE[protected]

Dear Mr. Pankaj Sootha,

Please find below the mail trail, which is self-explanatory. I have not got any reply or even an acknowledgement of complaint from the Nodal officer. Right from the outset, the customer service has been ‘TERRIBLE’ with Reliance communications. I would like to express my displeasure over the services extended to me and at the same time, escalate this issue to you. Hope, you would take immediate action for resolution.

Best Regards,
Santhosh. S

From: SANTHOSH SAROJA
Sent: 26 March 2012 10:03
To: Rcomnodalofficer.[protected]@relianceada.com
Subject: FW: Reliance Net connect ISSUE[protected]

Hi,

I have not received even an acknowledgement of my complaint. I will have to escalate this issue to the appellate authority tomorrow, if there is no response. Please update.

Best Regards,
Santhosh. S

From: SANTHOSH SAROJA
Sent: 20 March 2012 10:55
To: 'Rcomnodalofficer.[protected]@relianceada.com'
Subject: Reliance Net connect ISSUE[protected]

Hi Ms. Preeti,

I had taken a Reliance 3G Net connect connection in the month of December from an agent who came to my house and delivered it. (I had booked through online). Thereafter, the agent was not contactable and my Reliance dongle was not activated for almost 1 week. I had made nearly 20 to 25 phone calls to customer care and couple of visits to your showroom to finally get it activated. I thought that will be the end of my agonies, but I was proven wrong.

I was having severe issues with connectivity both at my Bhandup residence and Parel office. I had tried calling your toll free no[protected] and entered my reliance no[protected]. But your IVR system didn’t recognize me as a customer and the message that I got was “Sorry, this is not a valid entry”. I had complained about the IVR issue (vide[protected] and connectivity issue (vide [protected]). Much to my surprise, there was absolutely no response to my complaint either through a call or email. Not sure, what is the kind of complaint management policy and system that you have.

On March 13th, I had logged a complaint again for the IVR issue[protected] and connectivity issue[protected] by talking to your customer care person Mr. Hemant. I had intimated my previous experience to him and he told me that the IVR issue will be resolved in 24 hours and the connectivity issue within 4 days. Nothing has happened till now with the IVR issue, as your system still doesn’t recognize me as a valid customer and I am getting the same error message. With regards to connectivity, your representative has told me that, everything from Reliance side is ok and that they suspect some issue with the dongle. They had asked me to approach a service centre. I am not prepared to do that, since I have already gone through a lot of trouble with your service. You are giving the customer more trouble, by wanting him to spend more time on the issue, by visiting a service centre. I would want somebody to come and check my system and dongle and then provide the correct feedback. Please note that I am having all combination of issues with Netconnect. Error screenshots of various situations are attached above.

Situation 1(Screenshot 1) – It shows no coverage and the software shows ‘No service’.

Situation 2 (Screenshot 2) – Software shows full coverage, but throws the error message ‘Connect failed’.

Situation 3 (Screenshot 3) – Software shows full coverage, but incoming bytes will be ‘Zero’’.

Situation 4 (Screenshot 4) - Dongle is connected and it performs below par, even worse than a dialup connection.

I hope you will be able to resolve the issue ASAP.

Please note that I would be escalating the issue to appellate authority, if I don’t get a satisfactory resolution.

Best Regards,
Santhosh. S

I have taken one Post Paid Reliance 3 G broadband connection on my Wife Mrs. Tanushree Jaiswal Name (card A/C[protected] & mdl No. [protected]). One executive (Munna) from Konexion had collected from my home at Gurgaon Rs. 810/- from me on 9th March' 2012 against last bill of Jan'12. However the same amount has not been updated in the records & my connection is suspended by Relaince since March'12.

After that a no. of times the same has been updated to different customer care executives along with details & they ensured about the updation of the same but no action has been done in that regard. Now in my April'12 bill they are charging the cummulative amount of Jan'12 & Feb'12 along with other charges & Reliance customer care executives are using abusive language rather than correcting the things in their record.

I want to close this connection as well as updation of my last payment against the outstanding amount.

Also Reliance should train their exectives how to behave with the customers.Receipts & April'12 bill is enclosed .

Akshat Kumar Agarwal
Deputy Manager
Maruti Suzuki India Limited
M-[protected]

Dear sir, My self Dinabandhu palai, i have a reliance gsm number which is [protected]. Now i am a residence of At-Chandiput,post-pallank,Ps-Brahamgiri,Dist-puri-752011 ,orissa.I have raised a complaint against reliance who provide poor network coverage in this locality.I really harrased and expericeing many problems.Due to such poor network quality i always missed my very important call as there is no signal or signal fluctuation.I am using nokia 5230 with reliance gsm number and my friends also using reliance gsm number with nokia handset but all are in trouble with poor network as there is no single signal bar on there handset.Such problem is being occur last 5 to 6 months.We request you to take necessary steps to improve your network signal quality otherwise we have decided that if this type of problem is not solve as soon as possible then we will switch over to another network.Signal poblem means most of the time ther is no signal bar shows on the handset at home as well as outside and if signal shows its very poor and creating voice break up during call in our area. contact-[protected]

I have recharged my prepaid sim for rs 179/ with roaming free facility which i do not recieved till now. My number is [protected]. Kindly resolve the same as soon as possible please. I am already very frustrated with the telecom people already.

my contact number is [protected]

Mohali-Punjab

Dear Sir,

I Hiro Varandani, Date of Birth :[protected], residential address is Flat No. 406, Shiv Sai Sadan, Near New Telephone Exchange, Goal maidan, Ulhasnagar – 421 001, Dist Thane has purchased a Reliance CDMA Phone Card No. [protected] on[protected] and phone activated on 2-4-2012 from Jai Mata Di Mobiles by paying Rs. 100.00 and I have submitted an application form along with copies of Pan Card, Vehicle Registration issued by RTO, Kalyan and Driving License.

But from[protected], incoming and outgoing calls are disabled, I request you to kindly let us now the reason.

Regards,

Hiro Varandani
[protected]

Sir,
my reliance number is [protected]. I recharged my account with Rs10/- on 11/04/2012 at almost in the morning and my talktime was then Rs7.7/- but in the evening time Rs5/- was being deducted from my account illegally. After that when i talked using my number my balance was Rs1.something paisa but this money too was being deducted from my account illegally. I tried to cal the customer care number which is 198 but i could not connect to the customer care. Then after that day in the morning I again recharged my account with Rs20/- after which my talktime was Rs16.something paisa but when I checked my balance again at nearly 12pm or 1pm that time my account balance was Rs1/- though I did ot talk to anybody in between this. Then I again recharged my account with Rs10/- but again my balance was deducted illegally. After that I again recharged my account through easy recharge worth Rs10/- after which I got talktime of Rs6/- but that day only again Rs1 was being deducted from my account after that I did 2 sms after which Rs2 was being deducted legally after which my balance was Rs2.something paisa, Again yesterday Rs2 was being deducted from my account.After that I contacted customer care and told them to check but they told that server is busy & they can check nothing. Today again I called the customer care but they told again that server is down 7 to cal them later. After that before few hours I again called the customer care but they were not receiving my call.
Sir this is not the first time that this thing is happening with me but before also many times this thing happened with me but they do not cooperate with me & refund my money. Sir please look into the matter seriously. I will be grateful to you.

Yours Faithfully
Hrishikesh Das

The validity of the recharge was 30 days as per policy but only 27 days were given and after complaint the validity was extended according to Reliance but actually it was not and due to the reduced period and no notification to me the balance was wrongly deducted for the free calls and after making the complaint even an executive named Mr ashish called for the resolution from [protected] on 17.04.2012 at 11.13 pm and completely refused to make any refunds for the wrong deductions and also misbehaved.

Hi. I have taken a Reliance GSM connection on 17th February 2012 and activated Blackberry Messenger by recharging for Rs 298. Whenever I try to call customer service, they state my details are not updated on the database. Recently I recharged my Blackberry Messenger again and I was told that it has been deactivated as they still do not have the details. I have provided the details to the dealer on multiple occasions and was told it has been submitted already. Now, after 2 months and after several recharges they still do not have the details on their database. Do they provide GSM connection / allow recharges without having details in the database. This has been a terrible experience as they have deducted funds for the Messenger service eventhough it is deactivated and they cannot refund the payment as I am not even in their database....

My name is vivek tyagi. I am using reliance broadband from last 4 month. I am stock broker. I have a reliance broadband connection and my use id is[protected] . last two months I am facing so many problem with the services. My office timing is 9 to 6. Daily 3-5 hour in a day the broadband does not work .I have complaint it more than 100 times. But no one is ready to give me proper answer. Even some time they don’t registered my complaint. I just want to make me clear that why they are charging full bill amount if they can not provide the full services. I want the proper solution of my compliant or tell me that reliance is unable to provide me the services so I can switch to another service provider.
Such a big company and having 0 service and client satisfaction.


Vivek Tyagi
[protected]

my cell no is [protected].in name of maheswari plywood agency u-5 silverpoint ,bhatar road surat .gujarat.my mobile service provider charging 100 rupees late payment fee in last four months .. and i have done my all bills payment in due time..i have all recipts about ..ladst five days company cut my out going service facility... i have so many time request to cutomer care and his hiegher authority..but no result yet..so requesting u to cut my all ;late payment charge and continue to my out going facility

to deactivate all rworld services
sir a service from rworld is activated on my number [protected],i don't know how it is activated.i request u to deactivate all rworld services.my no is [protected].plz deactivate all my rworld services...as erlier as possible.i talked with customercare agent but i am not satisfied with them................

My name is Prit pal Singh i have a complaint regarding a reliance postpaid connection.
Few days back i got a call from reliance offering a postpaid sim card.
i have given the said documents with Rs-250(security fee) on 07/04/2012 but till
now they have not activated my no and when i'm calling them they are not responding to me.
Please look into the issue.they have cheated me. they have provided me receipt for 250 cash deposit.
Their details are mentioned below

Prit pal Singh


details:
Relience communications channel partner crown bpo
TA-95, 2nd floor, street number 1 main road, near releince fresh,Tughlakabad Extn, New delhi-19
receipt number 2458

reliance post paid sim detail

sim no[protected]

Contact no of reliance person - Pooja [protected]
Contant nuber of person who has collected document from me - Shaukat [protected]
He has given me him senior number - Vipin [protected]