Reliance Communications Complaints & Reviews

I am a user of Reliance-Prepaid, by mistake a service pack is activate in my mobile & they deducted Rs.30 immediately for it. for unsubscribe the message show that to unsubscribe write unsub 2282 to send sms on 155223. I've already send 7-8 times sms on such no. for de-activate the service but always replay is ---Service is temporarily unavailable. Kindly try later. such service is activate on 11-.04-2012. Such no is registered with my Name-Prashant gupta. Please look this matter. how can i stop this service?

dear sir this is request to you that i am very unsatisfied with reliance communication i have a data card high speed and his number is [protected]

this company is very ford because when i had call to a poor speed to customer care[protected] then they say that we will provide plan 500 5GB day

and 5 GB night rental 500 and speed 3.1 and after some time they are say that you are not eligible to this plan


so this is request to you plz concern my plan



sumeet

Dear sir,
i was recharged mobile account in 13.03.2012 by Rs.35 for decrease the STD call rate from 1p/sec to 40p/min or one month .This service not provide on my mobile no.([protected]). Call rate also increase 1p/sec to 1.25/sec or one month.

My friend Mr. Sudhir Kumar is using Reliance Prepaid from last 3 years. On 10th April 2012 he got a call from a Reliance communication center, regarding to convert his prepaid connection to postpaid connection, so he did. paid 250 INR with a promise to covert his connection in 2 days. But, till now its not converted. We tried customer care number also and they guys don't even bother to listen and disconnected the call twice, name of the executive on phone is "Mr. Satbir Singh". It was so annoyed with this type of behavior from such a big Company. The receipt which we got from the agent is with the name of "PHOENIX SERVICES" Address Govindpuri New Delhi. Worst thing is this, the Customer Help Line No which is printed on the receipt is going Switched Off regularly.
Please help.....

Regards
Arpit Goel

I have taken Reliance wired broadband service in 2007. It was working fine till Feb 2008. In feb 2008 when i changed pla, i was not able to get internet service. so booked complaints to the customercare ( Total 5 to 6 Complaints ). Once their technical person came and visited also but he could not resolve the concern. Then i decided to discontinue this service. I filled the form services are discontinued and instruments are collected by company representative. While happening this company was giving me monthly bill with rental amount. As per me when i was not getiing service company should not send me bill for the same.

What i should do? Company has send me last bill of 1247 in june 2008.

Now in April 2012 company advocate from Delhi is calling me for case filling against me in Delhi court for not paying the bill amount..

hi,

I am a student at bangalore and got a RELIANCE Prepaid No. [protected]. Yesterday night I recharged my no. for 55 full talktime, & morning I saw a 30 Rs. deduction for CRBT service activation. Then at 10:19 am a msg recieved for hello tune activation, all this without my permission & knowledge.

Please register complaint against it and help me asap.

thanks regards,

Shailendra kumar dewangan
Mno. [protected]

sir/mam,

i got a call from reliance communication channel partner(NET CONNECT COMMUNICATIONS,swargate,pune) offering postpaid no's with dreamy plans in rs.99 monthly rental and rs 500 deposite which was refundable with intercalling free between those two no.i bought two no's which are [protected] & [protected]..when they activated my no i came to know it was within rs 199 monthly rental plan and only rs.250 were deposited in each no's account as refundable amount.i made a lot of complaints to reliance office and customer care but they are doing nothing on it . on 14.4.2012 morning they disconnected my both no'saying that it happened because of stamp verification n u should go to the offce from where i had got the connection..i went to the office from where i got the no. but office head but she misbehaved and denied to ans my auestions and said it would b solved...they did this after my document was verified correctly...sir i have been cheated by this company.i had given my driving licence ,pan card ,n light bill photocopy as my documents...so i request u to kindly help me out..

my name is lakhan Rana & my num. [protected] i have activated sms pack 14 rs but some time it works properly as yesterday i had 1.49Rs in my account when i sent message then my whole balence was deducted it is not first time it had done many then i visited youre LIG Ofice then your executive behavior was not good she spoke me as as i am peon of your office .. kindly do resolve it ASAP , one more thing i have submited doccument my id and address proff but their is no my document . it was registered on others name .... its big froud with from your company


kindly contact with me on this number [protected]
Email:- lakhansingh.[protected]@gmail.com

Today i.e.[protected] evening i received a miss call on my reliance number ;from [protected] when i called back a person talking in punjabi he told me that he is from Reliance communication and i have won a lucky draw prize money of Rs.10 Laks.I was astonished and then he told me to call a number in Mumbai supposed to be of his Chief Manager [protected] who will assist me to get it.I cut the phone immediately and searched in internet.I found that these type of calls are fake and made to many people.I WOULD LIKE TO REQUEST YOU ALL DONT PICK UP OR CALL BACK TO NUMBERS YOU DONT KNOW AT ALL SPECIALLY WITH +92........IT MAY BE HARMFUL.I WOULD LIKE TO REQUEST RELIANCE TO CHECK SUCH TYPE OF CALLS AND GOVT. TO MAKE SOME WAY TO SAFEGUARD THE PUBLIC FROM SUCH INCIDENTS.

Date:[protected]

Hi,

My wife, Mrs.(name removed), was a reliance broadband user & she requested to close her broadband account in December 2010. Following which, reliance personnel even came and collected the broadband modem after disconnection in February 2011 (ref. email copy attached). Today, after almost 16 months, she received a call from some lawyer # [protected] stating that case has been lodged against her and she needs to pay Rs. 5344 to Reliance immediately or to make herself appear in court / or face arrest as there were dues against her reliance account number [protected].

Even though,we agree to pay amount that can be reasonably which is limited to fixed monthly charge till the termination happened but I do not see any logic in this demand for Rs 5344 and I would like to bring your attention towards the larger issue.

First, Telecom ministry must penalise such service providers for harassing customers in such a manner. Second, service providers must clearly indicatepenalties and interest rate on every bill that can be charged in case there are some dues unpaid. Third, I found huge number of several similar instances against this company on internet, but still I find such cases happening unabated particularly from Reliance when a sound judiciary is in place in our country.

Overall, I feel that this is not the way customers should be treated.

Kindly accept our application (DOTEL/E/2012/06077) in consumer court to validate this attempt by Reliance to harass us by asking for significant late payment and interest charges & following up with such harassment calls. Looking forward to a fair decision which not only relieves us from any illogical charges demanded but also that penalises such operators for behaving irresponsibly.

Best Regards,
(name removed)

Attachment 1
============

From: <RCOMBB.[protected]@relianceada.com>
Date: Sun, Feb 13, 2011 at 7:50 PM
Subject: RCOM Service Termination Letter
To: (name removed)@gmail.com


Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 13/02/2011. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 7-10 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care

Attachment 2
============

Hi,
I am a customer of Reliance since quite some time and my mobile number is [protected]. I had activated Rs. 51 GPRS pack in my mobile which is supposed to get autorenewed every 15 days. I even got a message from reliance asking me to ensure sufficient balance in my account for the same and therefore I promptly got myself a recharge of Rs.100. My account had about Rs.87 on the night of 12/04/2012 when my mobile pack was to be renewed. I used internet services intermittently throughout the night and in the morning realised that my balance had reached zero. I then called up the 198 customer care which as per their practised and rehearsed reply told me that there was some problem with their system and that there was nothing they could do to help me. Here I must add that every time in the past 6 months or so that I have called the customer care, I have been told the exact same thing.
I would really like my money back in my account but I am sure that the damn server/system of Reliance must be "down" and they won't be able to help me. Lets just say that Reliance has lost a fan and a customer.

reliance mobile service provider has no proper network in the area...deducting money by activating some or other schemes without informing and once you complain they will return the money....recently i have recharged one Pack from there site with mentioned validity of 30 days but after recharge I received massage that this scheme is valid for 15 days then i spoke to customer care executive but they were not ready to launch complaint for that .

PLS DO NOT GO WITH RELIANCE MOBILE THEY ARE BIG CHEAT

I have been using Reliance - CDMA for the last 10 years. I converted the post -a paid connection to Prepaid in 2008. I also re-submitted the documents of my identity to Reliance in 2010 as TRAI ahd mandated it before the commencement of MNP in Feb 2011. I had applied to a special plan in mid - 2011. All this time, the phone was in my name.

But in 2011 December...i have come to know that its in someone else's name. The web store has been horrible in servicing.... The employee at Reliance Web World - Anjan Salakha - Mr Pradeep Gholap has also verbally abused me and was ready to physically beat me up also. Though the response from Reliance Customer Service Centre was better. They have been trying to help me but the situation is still un-resolved. the pathetic part is that the name and address are of someone else's but the e-mail address is still mine..proof enough that I was the original subscriber. Now the company says it cant be transferred to me as if the false identity is the actual owner and its my responsibility to prove that the number is mine.

Respected Sir,

I have a Reliance Netconnect Broadband Connection under MDN no. [protected] / consumer account no.[protected] since May 2011. I have received the hard copy of the bill only for the first month. When Reliance call centre staff asked me about my mode of bill information, I have requested them to send me the hard copy every month. But except for the first bill I have never received any bills for the following months. Since the package was a fixed amount, I used pay the bill amount without receiving the bill copy. Till 23 sep 2011 this was done. During October2011,I have not paid the amount on due date, due to my preoccupation at work. Within three days from due date for payment of bill amount, my connection was disconnected by the service provider. The speed of broad band connection was very slow and the net connection was not very useful, I have decided not to request the service provider for reconnection.

On 09th Dec 2011, I have received a Demand Note dt 06th dec 2011 from the service provider to pay the arrears bill amount of Rs 1679 within seven days failing which legal action will be taken. I have tried to contact the person, who has sent the demand note on mbl no given ([protected], [protected]) which was continuously busy, or when it rings no body to attend it. So I went to the Reliance World, Anna Nagar, Chennai 600040, on 10th dec 2011 and asked for the closure of my netconnect account. The agent at Reliance world asked me to pay an amount of Rs 1973 for total closure and wanted one request for closure in writing, which was done by me. I have got a receipt number IB [protected] for the amount Rs 1973
with a closure reference number [protected].

But again on 26th March 2012 I have received a fresh demand note dt 20th mar 2012 for Rs 1027. for the same HSD connection which I have stopped using. When the issue was taken up with Reliance customer care unit , I get a standard email reply that the issue is being looked into and one of their official will revert back to me. But without resolving the issue, the service provider continue to send the reminder for payment on email regularly. Also I would like to state that I get 3 to 4 sms from the service provider every day warning legal action against me. This puts me and my family in lot of mental tension.

On 02 apr 2012 at 04.29 pm, I got sms from 59111, stating that my service request no is[protected] and the issue will be resolved in five days. Not only the issue is not resolved, I am continuing to get sms reminders atleast three to four everyday. When the service provider was reminded about the issue thro my mail, no action taken till date to close the account.

May I request your kindself to look into the matter and render justice in the issue .


thanking your

S. GANESH

I have a very bad experience with Reliance broadband service support. Being an automation engineer I knew what the problem was but Reliance broadband customer services took me for a ride every time when such a complaint arose and I had to finally request for a service termination yesterday. The network all of a sudden disconnects, intermittently during afternoon until late night. It is very very annoying when all of a sudden the net goes off while you are at serious work and again comes back at random. The complaint was lodged when situations became worse on 7thApril'12. Every time I call the customer care, I always get a 24 hrs assurance at resolving the issue and went on and on until 10thApril.

I suspect that it was due to internet congestion when a network or it's subnet exceeds its bandwidth or when the traffic is not judiciously distributed and allocated to subnets by the system administrator. The DHCP server was found not releasing a dynamic IP during the above mentioned periods and was causing the disconnection. Finally after lot of commotion and inconvenience they seems to have resolved it on 10thApril. I could see that my network IP which used to be 124.x.x.x has been changed to 123.x.x.x . This change has apparently solved the problem. In technical terms, a mediocre system admin would have been able to solve this by an IP change in less than 5 minutes. However, I have requested a service disconnection/ termination since such a service is not what any customer would expect when you pay around Rs1700/- per month (unlimited plan) for internet alone. I was their customer for over three years and of late, their customer support has deteriorated beyond tolerable limits. I was even advised by one of their customer support guys to go to consumer court to claim damages.

I am surprised that there seems no litigation in this country (frankly, I am not aware) to protect customers from such low quality service and big service providers such as Reliance get away with it. Is there any TRAI guidelines protecting customers from such situations?. Any advice on this is welcome.

Thanks,
Ramesh T. J. Nair

Hi all,
today i am going to share about my experience of Reliance broadband services.i am using more than 9 months reliance broadband with pathetic experience. last 6 months i was not lucky enough to get continue any full months good service, i think with in last few months had done complain more than 50 times regarding internet not working, even 2 days back i com plane them through their CC technician & they told it will be resolve with in maximum 48 hours, though need another 4/5 hours to complete that 48 hours. previously they always told with in 24 hours, thanks God now they extend some time ins ted of 24 hours,& they are much technically strong when ever you call them they have i think more than 100 technical excuse, so they can tell you any one which they like most of the time.I felt lucky sometimes came to know in a day 3/4 kind of technical issue, & end of day i dint get connection & that connection i got after 8 working days, even i am staying at Kolkata, not even any remote part of India.I am using 1 Mbps connection & that I am not getting charity service from them, & since I took reliance connection I always been punctual for monthly bill, not even 1/2 day delay. & after that i am getting this service. & I think I am paying them for their service, as per they agreed to provide me that service & of course i don't demand any extra favor from them.Be a customer i think i have right to look that or demand . To be very Honest in Kolkata here is no cyber cafe open 24X7, some times i back from office let night & need to send report to my Boss's but every time wont possible for this Reliance excellence broadband service.So next day my office experience just Imagine !!! & i think i wish to let you know i am doing Small job in International BPO (Admin),i am earning my bread from Internet only,so its useful for me 24X7. i don't know when i will get connection !!!! but its really pathetic.
My service ID[protected]

My reliance cdms number is [protected].Some 3-4 days back I received a call from reliance customer care and they asked me whether i wanted to switch to postpaid.I found the postpaid cheaper for me so I said yes.Then after some hours an agent came to my house for required documents,After 3 working days i received an sms saying that my numer [protected] is on SimplePPS199n plan.Today it has been 2 more days after the sms frm reliance.I also called reliance customer care(*333) and they told me that they dont have any such information regarding me migrating to postpaid.I want to know how much time will it take for my prepaid to convert to postpaid.TY

on the dated 30.03.2012 at 9:30 am, i was activete NET50 plan from my main balance.

at 1:47PM, i checked by sms that i have 25mb and Rs. 25 /- on main balance.

after that i disconnect my Internet.

at 3:30 PM i checked that no data balance and main balance Rs. 00.04 /-.

I also complaint immidetly in customer care. Compliant no[protected]. they responde action will be taken with 2days.

sitt no action taken.

afet 10 days i contact with them.

one of the customer care replay at 4:00PM, that balance will be back with in 6:00PM.

at 6:32 PM contact againe. one of the CC replay that "we are help less."

please take neccessry action

Hi,

I am very tired using Reliance GSM services as these people are unnecessarily deducting balance from my A/c. ([protected]).

When I am calling their 198 Cust. Care these people are keeping me on hold for a longer time and when I discuss the issue they say me that you will get your balance return after 48 hours and not immediately.

And after listening this when I ask them to transfer my call to their manager again my call is on hold for no reason then I myself have to cut the call.

One thing I couldn't get i.e. mistake is done by them then why should customer suffer. Very bad and pathetic service and a very bad company who robs customer's money for their benefit.

Sorry but if I would not get any results I have to go to consumer court.

Danish Shaikh

Dear Sir,

My data card no was [protected].

Due to lost of my card i had stopped my services through calling customer care and i asked him that i do not want to use services any more .. so please terminate my account and send me the remaining bill.

The customer care executive asked me that the services are stopped and no bill be generated for this data card.I received remaining amount 1237.00 (not exact know) on my billing cycle.

After some time i received a phone call from customer care that if i pay the 900.00 rs. then they will settle the account and for this i agreed and pay 900 through credit card and provide the receipt details to that person.

I told him that I do not start my connection because i have lost the data card and do not want to purchase new one.For this she agreed and confirm me that no new bill be generated for this no.

Now I received a legal call from RIM that i have to pay Rs.1937 remaining balance for the data card.I told him that how it is possible that without data card how i can use the internet (my data usage is zero in this billing cycles).
I went to reliance store and complain for this but they told me it goes to legal and we can not provide you any help for this.

I received call from legal and the language of the person is very abusive .I am shocked about this that how Reliance a big company treat his customer.

Please provide me help regarding this .

Thanks & Regards,

Prashant Kumar