Reliance Communications Complaints & Reviews

I was using reliance broadband connection last to last year, I was suffering from Internet connection issue along with speed issue, I have raised complaints frequently , No actions has been taken on those complaints, then i asked them to disconnect my connection then they said you have to pay 2 month bill, i dint pay any bill , but now after almost 2 year they called me and said your bill is still pending and you have to pay the bill other wise they will register Compliant in court, they said you have to pay the bill around 2101 Rs , i asked them clearly if i paid they the connection got disconnect then they said with in 48 hours you will get the call for conformation of disconnection, I paid the full amount and waiting for conformation. still i dint get any call from them but suddenly today i have got a cal from reliance that your bill is still pending which has been generated on the date of 14th of march 2012 (when i applied for disconnection) and amount is 1920 Rs for 15 days.
From 14th march 2012 to 28march2012.
they said on 14th we have not disconnect your connection, today only we cleared your connection to disconnect, so you have to pay 15 days amount Now i am not staying in old place from past 2 years and my connection was not active from past 2 years , suddenly they activate and they charge me.

Please help me in this regards.

Details are as below.
account no :[protected]
Receipt no :1B[protected](on 14th march 2012 i paid full amount which was pending around 2101. )
Amount : 2101/-

Thanks a lot.

SIR,
THIS IS TO INFORM YOU THAT I AM NEERAJ KUMAR SINGH,VILL.-MOKHTARPUR,P.O.-MAHNAR,P.S.-MAHNAR,
DIST.-VAISHALI,BIHAR,PIN.-844506. AND I HAVE TO LAUNCH A COMPLAIN AGAINST RELIANCE MOBILE GSM SERVICE PROVIDER
THAT THEY ALWAYS DEDUCT THE AMOUNT FROM MY ACCOUNT. AND WHEN I CALL AT 198 AND WANTS TO RETAIN MY BALANCE THEY
SAID ME THAT IT WAS DEDUCT FOR THE ANY VALUE ADDED SERVICES.
SIR PLEASE TAKE A ACTION ON THIS. I WILL BE EVER GRATEFUL TO YOU.
YOUR FAITHFULL,
NEERAJ KUMAR SINGH

i hv recharge reliance gsm mob-[protected] gprs pack worth rs 101 online paytm today at 09:00 am . orderstatus no[protected] paytm acc.
paytm order show this status activated but my mobile not active . in mp reliance gsm gprs pack 101 is available so why my mobile not activated.
chandresh mishra
satna
[protected]

Reliance is a big time chor company. I took a connection of broadband wifi connection paying the installation amount in advance, They commited to get the connection done in 15 days, They asked for more and more time, after 2 months when i got angry they if you dont want the connection your money will be refunded in 1 week. Its 10 months now, neither money is refunded , nor connection, neither the sales guy recieves my phone. I even talked to collegues, his boss - but whole team is doing chori and dhandabaji as a team work.

It is a matter of just 2500/- rupess only , but just look at these people - such a big fraud.

The sales guy was directly from Reliance head office- just look at the chori dhanda at HO . It seems training is provided to do these chori.

Dear Sir/Madam,

I Vitthal Dukhande, receive a call from Relience telecommunications -Mr. Tiwari on 13/03/2012 regarding offer a new postpaid plan of Rs.299.He suggest me how was that plan better than current prepaid. and I agree with that plan, then he sent a delivery boy Mr. Mohd. Akhil Mobile no.[protected] to collect a documents (Pan card and Electricity bill) and deposit Amt.Rs.250 from me on 14/03/2012.and he promise me Plane will be activate with in 24 hours.also he give me a receipt of Rs.250 with sign.Mr. Mohd.Akhil.but there has no any Form or receipt No. on receipt.

After two days I call to Mr.Akhil and asked him about plan has not activated.He say me I looked in matter and with a day the plan will be activate.Then daily I call him and asked about the plan but he every time some excuses to me. After some days he does not accept my call. Then I go to in Andheri(W), near Station Relience gallery.A gallery person help me and he called to Mr. Akhil from gallery. That time he give me a his Sr. Names Mr. Sanjay -mobile no. [protected] and Irfan Mobile No.[protected].but they also not received a call.

Kindly looked into the matter and activate the same plan or give back me my documents and deposit Amt.250.

Regards,
Vitthal Dukhande.
[protected].

[protected]:

for starting my small business I applied for two fixed land line connections from reliance on 30 dec 2011 through a sales executive who came to my house to collect the application form.
I have applied for two landline connections with monthly rental of 130rs and gave him two cheques of rs300/-Each for the two connections.

[protected]:

I received a mail from reliance stating that they have received my application and the installation will be done in 5 days.The mail contained all the detail which I gave in the application form such as my contact number address etc, but the plan detail they have mentioned was wfl299cs.Assuming that they have given a 299rs plan instead of the 130rs plan that I had applied for, I mailed back to the same team to rectify the mistake.They replied me saying that they will correct it.

[protected]:

I received a mail from the billing department stating that I need to pay 272rs for each connection. Same day I have send them a mail saying that my monthly plan is 130rs/Month.

[protected]:

the billing team replied to my complaint saying that they have charged me on a pro rata basis from[protected] to[protected] based on my monthly plan wfl299cs.And they also stated in the mail that there was no request for plan migration.Same day I have send them all correspondences I had with them for their reference to find out whether I have brought the issues to their notice on time.No replies from reliance since then.

[protected]:

since there was no response from reliance customer service or billing team, I have forwarded all the mails cascaded as a single mail to them again and I had sent a copy to the nodal officer also.Its now 40 days since then, there is not even a single acknowledgement mail or call that I have received from them.

Current status:

both the phones are suspended and the consolidated bill for two land lines with not even one outgoing call made for three months is 1856.64rs

my loss:

since it was all for my business start up,I have printed my letter heads, and brochures,leaflets etc with these land line numbers on them. I have travelled to ap,tamil nadu,kerala and all of karnataka with these brochures for marketing my new business.I have not given any other contact numbers in the brochures other than the landline number.By the time I came back after the business promotions,I could find that the landlines are dead.My family members DID not notice that because I took those phones only for incoming calls from clients and nobody tried to use it for making any outgoing calls.All my printing expenses,travel expenses and most importantly the time that went by has all gone in vain just because of reliance's poor service.

Needless to say that the mental discomfort any common man will undergo in this kind of a situation cannot be measured.

I really expect justice in this regard,nobody should ever have to face a situation like this.All the hard work that I have put in has gone in vain, now ILL have to start it allover again.Its a dream that went for a toss.

Kindly guide me in this regards.Thanking you,
avinash V,[protected]@yahoo.Com mob -[protected]

Dear,
Sir, This Is Shambhu Nath Bhattaacharya a Customer Of Reliance GSM with the mobile no- [protected] last 3 months am facing a terrific network problem in our area a lot of time am given complaints at Reliance Portal but no positive response i have received. So i was decided to convert this number from POSTPAID TO PREPAID and then change the operator but the Reliance Doesn't give me the conversion on my number i have visited the Reliance Outlet also
please take an urgent step to convert this number


Regards
SHAMBHU NATH BHATTACHARYA
Mobile No-[protected]

hi this ashok kumar,m working in CRPF, and having a rel gsm no. [protected] since last 9 months, but last 2-3 days relience people is deducting my balance like anything, i recharge with 56 rs for sms pack but they are deducting 1rs for every msg, i recharged with 29 rs for internet pack but m being charge every sec for surfing internet, RELIANCE PEOPLE ARE VERY CORRUPT PEOPLE, VERY VERY VERY BAD CUSTOMER SERVICE,WHEN WE CALL CUSTOMER CARE THEY PEOPLE DOES NOT LISTEN AT ALL AND EVERY TIME SAY OUR SYSTEM IS WORKING SLOW BLAH BLAH , PEOPLE NEVER TAKE ANY SERVICE FROM RELIANCE AT ALL NEVER DEPEND ON THEM OTHER WISE YOUR LIFE LL BE HELL AND YOU OWN WILL BE RESPONSIBLE.. TAKE AIRTEL THEY HAVE VERY AWESOME CUSTOMER SERVICE.. ONE DAY AIRTEL PEOPLE DEDUCTED MY MONEY DUE TO MISTAKE BUT WHEN I COMPLAINED ON 198 THEY RETURNED THE WHOLE MONET WITH RS 20 EXTRA BONUS .

WOE TO RELIANCE PEOPLE GOD WILL PUNISH YOU. RELIANCE IS A FRAUDSTER. THEIR WORKER ARE THIEF AND BUNCH OF CROOKS

Hi,
I took the Reliance broadband connect + number - [protected] on September 30, 2011 and used it for few months but got apalling speed since October when i started using it sparingly. The company kept saying they would rectify the speed but never did it. Finally when i sent the speed results below

http://www.speedtest.net/result/[protected].png
http://www.speedtest.net/result/[protected].png

Even then, the company never bothered to rectify the problem and instead asked me to contact the service centre where they said they only look at some other hardware and not the Huawei brand which i had got.

So even though i never used it after that and converted to prepaid, the company sent me bill. I had demanded refund for the earlier months as my usage was very limited and the speed was very low but the company has not got back to me till now.

This is fraud committed by the company and request them to rectify this at the earliest by changing the hardware and giving me a correct one working at right speed.

regards
Rajesh
[protected]

This regarding thee suspension of my DATA CARD connection i have received my bill amount of rs 865/- of April-2012 billing which i have to pay till 10the of march 2012. I have paid 700/- out of which , but reliance has suspended my no. on 25the of March just because i have not paid 165/- rs. more theat can be adjusted in next bill... when i have spOKen withe reliance customer executive and floor supervisor theey said theis co. policy we have to suspend you connection altheough u r in default list.. my Q is theat how theey can suspend my no. just because of less thean 20% left in my bill... and when i have asked theem theat theis is TRAI rule or not theey said theis our co. policy we do not know what is TRAI rule & regulation.. I am using post paid connection not prepaid.. theat in which my balance is over theey will disconnect my no. This has happened earlier also so many times.... pl. let me know thee solution or TRAI guideline on theis.. if theis is under TRAI guideline theen it is OK but if witheout coming in delinquency if mobile service user are doing by making theeir own policy so theis is only theat theey theink theat customer if fool...

Please de-activate [RWORLD]- INDIA GAME- (KILLER BAT)Nokia 2760 & disney club nokia 2760 SERVICE)from my number. My reliance no. is [protected] & from my balance `5/- is deducted every day. Pls help urgently.This is to inform that already over ` 60/- is deducted & I dont know how long it will take to deactivate this stupid & idiotic services .I am very frustrated/disturbed with the services of Reliance Gsm & its pathetic customer care.. ..( Customer care representative said that they could not do anything about this problem & said that the balance will continue to be deducted)

I am very old costumer of reliance, if my service is not de-activaced within 24 hours then I will surely without any doubt have to switchover from pathetic RELIANCE network to other operator network. Its my last request to you to Pls DEACTIVATE THIS stupid services as soon as possible from my no.

Again I have received call from your kolkata maintains department vide tele no :[protected] Mr Bipul 2 times ( 1st 2pm & 2nd call 3.50pm )after a long time spend & surprise he ask & said what time to open our office i have said 5pm & he told tomorrow is possible to attend? what is this ?we have also a service & maintains organization we have work all over kolkata I d'nt know what type of your service pepole where our technicin rech with in kolkata around 1.30hr to 2hr but your service pepole take 3 hr to 12hrs time.where we suffer a long time.
We d'nt know what we do! realy this is pathetic service.

Please sir look into the matter & take action for that
Waiting for your fastest reply....

Regards
A highly Unstaisfied Reliance Customer

Kaushik Das
Loyal Services
[protected]


On Sat, Mar 24, 2012 at 1:51 PM, LOYAL SERVICES <[protected]@gmail.com> wrote:

Dear Sir
This is your kind information that we have a Land line connection vide no[protected] since 2010 but we have suffer huge network problem from last eight month & repeatedly we have lodge complain on customer care but till have not solve problem.
After five month of suffering two to three technical people visit our place and suggest to install a redder box after that we have agree to install it but after install problem is not solved. Therefore we have send a mail to appellate authority & said that resolve it urgently & till not solve of problem we have not paid any rental amount. After that we have received call two to three times & they told that we have send person for resolve the issue & waive the rental amount, but till not visit any body, and now we see the connection was suspended for nonpayment. We tried to told the customer care that we have already send mail for that so please re continue at list incoming because we are a service center of kitchen appliances in Kolkata we have print & spared this no to customer now thy unable to reach us. Dial the no IVR said this no “out of service”.
Now suggest if any service center contact no is not working & after that said “out of service” what repercussions of customer’s.& if reliance networked coverage & service is this type in future we are unable to faith or suggest to friend for continue the relation with reliance .
Please help us.
Complain details:
[protected] date : 26/05/2011
[protected] date : 31/10/2011
[protected] date : 10/12/2011
[protected] date : 25/01/2012
[protected] dated 29/2/2012
[protected] dated: 9/3/2012

Our Details:
Ph:[protected]
Name Loyal services
Area: Kasba , Kolkata Word no 107
Contact person : Kaushik Das
Ph: [protected]
Designation : Partner’s of organization

Regards
Kaushik Das
[protected]




On Thu, Mar 15, 2012 at 2:14 PM, RCOMNodalOfficer KOL <RCOMNodalOfficer.[protected]@relianceada.com> wrote:

On 15-Mar-12 1:02 PM, LOYAL SERVICES wrote:
Dear
we have take a land line phone for office ( one of service center ) in kolkata no[protected] from relince since 2010 after few month we facing problem of network after that we repeatedly Lodge complain, change handset two times & told please necessary action urgently because we are also a service center that complain details:-

[protected] date : 26/05/2011
[protected] date : 31/10/2011
[protected] date : 10/12/2011
[protected] date : 25/01/2012

after that one technician visit our place and install a radder for better network but again that failed again we Lodge complain no[protected] dated 29/2/2012 spend five days but no body call or visit again we call appelateauthority again they Lodge complain no :[protected]/3/2012 they assured this will be solved with in five days but till 15/3/2012 no body attend this complain we suffer same.

now please help can we demand remuneration against that because our customer fedaf & told we are fraud because this no is not work properly but we are continuously told to reliance for that and also paid all bill upto jan2012.

now we decided to take another company connection and also proses and also not paid any kind of rental amount from frb 2012 .
But what kind remuneration we demand for last eight month suffering problem.

In taht rgard we have ludge complin on consumer fouram link http://www.consumercourtforum.in/f5/worthless-comunecation-network-service-relin...⇄

Please suggest.


Regards

Kaushik Das
[protected]
Loyal services
Kolkata

I have paid my reliance mobile post paid bill(of amount Rs.250) on due date(23.01.2012) . In spite of that i am receiving repeated messages and calls of not paying the bill on time and therefore I should pay the fine of Rs.100 imposed on me. This fine was imposed on my next month bill i.e in February 2012. the bill amount was Rs.333.61 inclusive of Rs 100 fine. I paid a bill of Rs.230 (without late payment). on due date (i.e on 22.2 2012). In my next bill in the next month i.e in March I received a bill of Rs.401. indicating earlier dues of Rs.334(including Rs.100 fine) plus Rs. 100. which means they levied a fine of Rs100 two times(total Rs.200). In spite of my repeated requests that i have paid my bill on time they did not pay any attention. Now i repeatedly harassed for this. Kindly see to my problems.

Dear Sir,

I have bought a data card from reliance on dated 08/08/2011,after the use i found very poor services,i did 10 complain i have all the number also send 30-35 mail,which i send to reliance customer care but after all no solution done by us and charge me bill month by month i have paid 2 month bill and after i didn't pay also not use the data card, today they call to me for case registered in court and told to me you have to come on Delhi court,please advise me i am very confuse and frustrated,i have all the mail and complain number which i submit to reliance customer care.my contact number is [protected]

Dear Sirs,

I had taken a Reliance Broadband Data Card Connection, with which came a free GSM connection which was charged 199 per month free usage. From the day I got April 16th 2011, I have never used it due to various problems. The vendor then took my sim back without reimbursing the money debited. I refused to pay my data card usage bill as I don't have hold on the GSM connection. They cut my data card connection but without me using the Data Card I was charged. Then after a gap of 3mnths I paid the full amount including the penalty and resumed the same. A new GSM connection was given which worked hardly for 2 weeks and the same problem continued. Inspite of constant tiff with Reliance office my nearest vendor at Kuniamuthur, Coimbatore. I went personally to their office and requested them to disconnect my GSM, as I work online wanted to retain my Data Card Connection, they failed to do so. I was pestered by Reliance Customer Service Staff wanting to know the reason for disconnection. I really got tired, irritated and disturbed with their attitude and poor customer service. But my connection was not terminated and was charged. Then I am now refusing to pay them my Data Card usage bill as they are not ready to reimburse the amount taken from me on the GSM connection. For the past 3 mnths I have been harassed by the local collection staff. Over telephone and barging into my house without informing me. So now I am very upset on this conduct of the staff working for Reliance. I have been very decent with them from my part though they look like thugs who walked into my home.This is not done. Has RELIANCE gone to the extent of "gundaaism"!!!

I am not a criminal. I want justice. Now they have threatened to file a case against me for non payment of Bill. Again threatened by SMS and telephone calls. Kindly look into this case as I am not the only customer facing such problem. The Customers succumb to this pressure and pay the bill. I will fight for this cause. I have not claimed I will not pay. I am only arguing to reimburse my money, on that event I will immediately settle my bill. Justice is all I seek...
Thanks in advance...
Details of my Data Card.
Data Card No. [protected]

Hi,

I would like to raise a complaint that Reliance has activated CRBT service without my consent. I received a message saying that CRBT has been activated and Rs 30 was deducted my Prepaid Account Balance.

Without a customer's permission how can Reliance activate a service and deduct money like this..

Reliance should not do such type of mean activities of making money.

I am having Reliance Net Connect+ number: [protected]

I paid 2500 initially so that I get 3 months free internet services. But after using it for a month, the connection was dead slow and doesnt even connect properly for 1 hour continuouly. When I gave compliant, they told me that is the reason because of very less towers in Hadapsar area.
So, in second month - I kept a request to cancel (request#[protected]. They have not closed the connection and at least they did not tell me to visit reliance web world to cancel it. After 4 to 5 months, they satrted calling on my number and asking me to pay outsating amount on netconnect+.
So, fianlly which I experienced was WORST connection, and WORST services aswell.

Complaint ID:[protected]

My internet connection was disconnect so that I have registered complaint on 20-Mar-2012. Till date i don't got any updates from reliance. i have contact Customer care executives more than 40 time but no response. its really very very worst service provided by reliance broadband. Never don't choose Reliance broadband internet connection.

Hi, I'm writing to you with lots of hope. We have a problem with reliance mobile. A cricket pack is activated on our mobile number ([protected]). We have been trying to deactivate this since months, but Reliance is not deactivation it. The problem is more than 6-7 old and none of our complains were heard. We made all attempts but failed. Please see the attachment having screen shot of reply from Reliance saying that they have deactivated the service (I have 5 such emails), but all the claims are false.

I would request you to take my complain forward and expose Reliance for this shameful act, in the interest of the larger consumers.


my email: nishu.[protected]@gmail.com

Reliance is really cheat me...
I have made a recharge for Rs. 99 GPRS pack and agter recharge they just barred my gprs speed to maximum 64kbps (that means just download speed of less than 8 Kbps)... That is their bad consumer support as they said they provide 156 kbps in 2g but they really cheat me and my barred speed to 64 kbps only... Even after recharge it is very hard for me to open "wap.google.co.in". So People don't recharge reliance gprs because in your whole lifetime you can't make surfing and download of 6 GB by Reliance 99 GPRS pack.