[Resolved]  Reliance Communications — changing my cdma sim to gsm

Address:

The Nilgiris, Tamil Nadu

I have been using a reliance cdma card from the time reliance launched their mobile network. Now I want to change my cdma service to gsm. I had sent a request through my phone on March 24th, 2013, and got a reply that my porting number was RT553244, and that the code was valid till April 8th, 2013. Now we are on 11th April, 2013, and my gsm facility has still not been activated. When I called customer care, some useless man who cannot even talk, or understand English, so that I finally had to talk to him in Tamil, told me to contact the agent who had issued me the gsm sim card. I cannot understand why your company has a customer care number when they cannot be of any help. The man I spoke to admitted that my identity papers had been received, so why is the connection not yet given?

Also, why do you keep people who cannot speak basic English. Not everyone knows local languages. You'll need to improve your services a lot. By the way I called your customer care at 9.40 pm on 11 04 2013. You can check who the bright spark was who answered my call, and was most unhelpful. Please rectify this problem at the earliest, and get some decent people who can speak and understand English.