[Resolved] Reliance Communications — CHARGES FOR CALLER TUNE DEDUCTED WRONGLY

nakul_d_kesariya

from Ahmedabad, Gujarat

Address:

Gujarat

I AM RELIANCE GSM CARD USER. MY NUMBER IS [protected].
ONES I GOT ONE MESSAGE REGARDING "MY OFFER". THE NUMBER TO BE CALLED WAS "[protected]".
WHEN I CALLED , THEY WERE PROVIDING FREE CALLER TUNES FOR SEVEN DAYS.
I OPTED THAT SERVICE.
BUT IT WAS NOT FREE. I WAS CHARGED FOR THAT SERVICE.
WHEN I CALLED, THEY(JITENDRA) SAID THIS SERVICE WAS NOT AVILABLE FOR GUJARAT. AND THEY ALSO TOLD ME TO CONFIRM ANYTHING BEFORE ACTIVATING. AND ALSO SAID THAT INFORMATION ABOUT STATE WILL BE THERE IN THAT RECORDING.
I AGAIN CALLED [protected]. I HEARD NOTHIN ABOUT THIS CONDITION.
THEN I AGAIN CALLED CUSTOMER CARE. THIS AGENT(WASIM) WAS NOT EVEN AWARE ABOUT THIS OFFER. HE SAID IF THEY ARE OFFERING FREE THEN IT IS FREE.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

dillip_kumar

from Delhi, Delhi

Reliance Communication — Wrongfully deduction of Rs.30/- from mobile No 9374595930

I am a consumer of Reliance Communication with prepaid Mobile No : [protected] since long time, previous many time said service provider was deducted my balance wrongfully and when I complained then they refund my balance after 48 hours.

On 12th May 2010, in the morning, I checked my balance, I found Rs.30/- was deducted from my account. I contact to customer care on 13th morning and asked him regarding my deduction. The customer care executive/ senior executive told me the above balance was deducted on 11th May 2010 towards the subscrption of "MANTRA" pack which was subscribed on 11th May 2010. Then I asked them, the media of subscription of the said pack, i.e. by telephonic talk, by sending message or by call of customer care executive. They told me no refund is possible and the subscription media details are not available with them. Is is possible?, A service provider have no data available regarding my subscription for which my balance of Rs.30/- was deducted.

They told no data available with and they told me we do not bound to provide such type of details to customer. Is there no right to a consumer to know regarding the detials of his/her subscription for which he/she paid money.

So therefore, I request please help me for refund of my balance and punish the company for which no other consumers will be suffer in future.

Thanking you,

Yours

(Dillip Kumar Jena)
Rajkot, Gujarat
[protected]

pawangupta.abu

from Bengaluru, Karnataka

the same has happened to me and they deducted 60/- when my mobile was switched off and when in the morning i checked my mobile they have deducted 60/- fro MANTRA AND ANTAKASARI packs. when i called customer care they were telling that you have activated.

how can we get our money back or punish reliance communication for this... this is not happened with me first time...

Pawan Gupta
[protected]

sonam_19

from Surat, Gujarat

Reliance Communication — wrongful deduction of charges

My name is sonam Tater.My mobile No. is [protected]. I regret in complaining against a reputed co. "Reliance Communications. I have not subscribed any reliance shayari pack but still the charges have been deducted from my mobile balance. When I complaint against this to the reliance costumer care, they denied registering my complain.
My second complain is that I have not subscribed for any caller tune, still the company has deducted the charges from the mobile balance. When I complained, once again I was not heard, I want refund of wrongfully deducted charges.If I wont be heard now, I will take strict action and go to cosumer court.