Reliance Communications Complaints & Reviews

SIR,
I HAD ACTIVATED RS. 51 FOR 15 DAYS GPRS PLAN IN MY NO. [protected] AND THE REPLY CAME "TO UNSUBSCRIBE SMS UNSUB 2083 TO 155223",AFTER 14 DAYS I HAD DONE THE SANE PROCEDURE TO DEACTIVATE MY GPRS PLAN BEFORE TIME AND THEN ALSO IT RENEW THE PLAN JUST AFTER SOME TIME.....
WHAT IS THIS HAPPENING TO THE RELIANCE PRE-PAID CONNECTION I AM NOT ABLE TO UNDERSTAND........AND THIS RENEW HAS HAPPEN TO ME 2ND TIME...............JUST FEW DAYS BEFORE UNNECCESARY MSG BALANCE HAD BEEN DEDUCTED,INSTEAD I HAD A MSG PLAN....THAT PROBLEM HAS BEEM SORTED OUT AFTER SOMETIME...........PLZ TAKE SOME ACTION IMMEDIATELY BEFORE ME............

CONTACT NO.-[protected]
NAME;- ATUL DARUKA

In September 2009 i had taken the Reliance Communications' Data Card. My Relationship # [protected] in my wife's name Vandana Malaiya.

However, in Devember 2009 itself i had lost the data card and promptly informed them through their call center. I was told that it would be deactivated immediately and then disconnected.

But even after 9 months of this, i am receiving monthly bills from Reliance. I have called them their call center several times to bring this to their notice and everytime they would say that 'they would look into the matter.'
I have even gave it in writing, sent it by courier, emailed them but to no avail.

I request Reliance to disconnect the services once and for all in all their records so that i dont get harassed by their monthly bills.

thanks
Kannan

my user ID is[protected]
I had placed a complaint about the same topic on 22nd oct 2010
the internet is so slow that it breaks down every now and then.
It takes 10 minutes to make gmail work (on simple html mode, forget about normal mode)
I received a call about my complaint saying that some action would be taken place but I don't experience any result.
No one has any idea about when I would get the promised speed.
They all end the conversation saying that they can not promise me anything and internet would work normally "soon".
It has been 14 DAYS (2 WEEKS) now and still no result.
This is the WORST experience I ever had with ANY company.
The call center employees tell me only 2 things
1. the problem would be resolved as fast as possible
2. I escalate your problem to my senior
It's so annoying that even after 14 DAYS I don't know whether I would be able to get any service.

SIR,

NO BODY SERIOUS LIT ION TO MY PROBLEM I AM BUSINESSMAN I LOST LOT OF BUSINESS DUE TO STD LOCK IN MY PHONE [protected], AFTER BILL PAY.

BELOW GIVEN DETAILS OF MY APPROACH TO
RELIANCE COMMUNICATION CUSTOMER CARE & OTHER DEPARTMENT.

WHEN MY BILL EXIT CREDIT LIMIT THEY STOP IMMEDIATELY STD FACILITY, WHEN I PAY BILL THEN THEY STILL NOW 27.10.2010 TIME 12:20 ( I MEANS 7 DAYS COMPETED WITHOUT STD FACILITY ) I SUFFER LOT OF LOSSES OF BUSINESS
& TIME & MORAL , THIS RESPONSIBILITY OF RELIANCE COMMUNICATION

BELOW GIVEN DETAILS OF MY APPROACH TO RELIANCE COMMUNICATION CUSTOMER CARE & OTHER DEPARTMENT.

1) 19.10.2010 TO 23.10.2010 I NOT WRIGHT , I COMPLAIN START 19.10.2010 , START WRIGHT SINCE
23.10.2010 WHICH IS GIVEN BELOW.

2) CUSTOMER CARE DATE 23.10.2010 MR ALAM COMPLAIN NO[protected] RIM
[protected] REQUEST NO[protected]

3) CUSTOMER CARE 24.10.2010 MR. SAMNENDRA [protected] COMPLAIN NO

4) CUSTOMER CARE 25.10.2010 TIME 21:50 RELIANCE REQUEST. MR. RANJEET
KUMAR[protected]

5) CUSTOMER CARE 26.10.2010 TIME 10:45 REQUEST MISS SOMITA – ONLIME
ACTIVATE WITHIN THREE HOUR ACTIVATE.

6) RELIANCE WEB WORLD 26.10.2010 TIME NEAR 15: 15 I GONE TO WEB WORD
IN BHILAI & TALK TO MR. GOPAL SAH MAIN OFFIC
BHILAI THEY SAY YOUR STD SINCE LAST NIGHT
O.K. I SAY STILL NOT O.K.


7) CUSTOMER CARE 26.10.2010 TIME 17;20 REQUEST NO. MR.VIMAL NOT ACCEPT REQUEST
& COMPLAIN. HE SAY HE ACTIVATED ONLINE PHONE WILL OPEN WITHIN
THREE HOURS.

8) CUSTOMER CARE 26.10.2010 TIME 20:50 MR. HIMANSU COMPLAIN NO SERVICE
REQUEST NO[protected] HE SAY WITHIN 6 HOURS WILL BE O.K.

9) CHAIRMAN CHAMBER 27.10.2010 TIME 11:50 MISS. TANUJA ( CHAIRMAN CHAMBER ) SHE
SAY I WILL CALL YOU BACK.

10) CUSTOMER CARE 27.10.2010 TIME 11 :55 MR. RUPESH COMPLAIN HE SAY I ALREADY
ACTIVATE PHONE WILL BE OPEN WITHIN 3 HOURS MUST.


THANK YOU
HASMAT ALI
F/O SHAKIRUN NISHA
[protected]

MIG-II-239 HUDCO BHILAI DURG ( C.G.)

sir, I sri digambar kabi c/o Amit communication address 208, cuttack road, near laxmi sagar bhubaneswar,Mobile no [protected] having a retailer of all company voucher and easy recharge, i am roughly easy recharge amount Rs249 in no [protected] dated 26/10/2010 this amount is a free voucher of reliance GSM and CDMA and but this amount already recharge date 25/10/2010. I told to the customer care he told this denomination cannot reverse. if one customer already recharge this how this amount recharge before validity.If it recharge before validity why is not reversal. Please consider my case and take legal action against this company.

respected sir,
i am a UG student and i wish to file a complaint against reliance india mobile.
actually a cricket pack has been activated on my no. ([protected]) against my wish and without any pre information that led to a loss of Rs.30 from my balance. it is important to mention that when this pack has been activated i was attending my classes.
when i talked to customer care regarding this matter they fully denied to help me and cancel the activated cricket pack.
i wish you will take some appropriate against.

thanking you
yours faithfully
Mayank Jaiswal

What kind of answer is that you people don't have a process of
extending the validity. If I can't use your internet service in
stipulated time frame because of you connectivity issues so the
customer has to bear it..

WoW what a customer service and after sales service you guys are providing????

Jai ho Reliance ki....

Regards,
Ravinder



On 10/26/10, RCOMNodalOfficer.[protected]@relianceada.com
- Hide quoted text -
<RCOMNodalOfficer.[protected]@relianceada.com> wrote:
> Dear Customer,
>
> With reference to your mail dated 22nd Oct’ 2010, we would like to
> apologies for inconvenience caused and delay in responding mail.
>
> Further, we would like to inform you that as per confirmation recieved
> from concern team , our network is running at the optimum level on the
> mentioned location. Our network team is working on the mentioned
> location. And as per the process validity for the same can not be extend.
>
>
> For any details, we request you to contact us at [protected] (Nodal
> number).
>
> Regards
> Nodal Team
>
> The information provided is based on prevailing terms and conditions of
> the company, which, are subject to change without prior notice.
>
> NOTE:- For future correspondence, please write to us at
> rcomnodalofficer.[protected]@relianceada.com and not at any individual Email Id
>
> Reliance Mobile will soon be introducing 3G Services - A futuristic mobile
> experience
>
> ----- Forwarded by RCOMNodalOfficer Delhi/Services/RCOM/RelianceADA on
> 10/26/2010 05:41 PM -----

sir
i have lose my 599 rs by easy recharge, my no is [protected] ,my name bikrant singh. so sir pleas as soon as possible peas convert my 599 tariff plan into main account balance because it is very big amount. your customer care staff is saying it will work at roaming. then i had recharge this amount , but it is not working and i loss my amount so pleas return my amount.



thanks
bikrant singh

I'm saikiran is informing you that someone from reliance customer service has been sending messages to my mobile and friend's mobile phones.pls block his sim............

Sir yesterday i make a complaint against services of your company AND AZIZ KHAN your company represntative it was my mistake your company representative is VERY GOOD IN NATURE AND DONT TAKE ANY ACTION AGAINST HIM as it was my mistake i wrongly interpretait date of my cheque and there is no miatake of MR> AZIZ KHAN .
it was done complaint by mistake so i am sorry for that and i am FULLY SATISFIED WITH SERVICES OF MR. AZIZ KHAN AND COMPANY.that person come to me and make clear of my mistake so i am fully satisfied with him and company now i am mailing from our reliance broadband and its speed is very nice i am 100% satisfied with company

REGARDS
ASHISH SHARMA
[protected]

Hi,

I took Reliance Net connect Broad band internet connection under this number [protected]. They are not giving me service for whole month and asking me to pay bill for whole month. without any information kabhi bhi internet services band ho jate hain. i called there executive and asked them for why i am not getting services, they say that some network upgradgradation going on. hereb is reference number- [protected]/ ref- [protected]. last 3 days i am not able to use internet connection. can we do something about it. Is there any law where we can ask them about it.

Please help me.

Thanks
Vandana

I have taken the reliance broadband connection vide ID. No:[protected] and land line connection no. [protected]. I had requested the reliance customer care to Shift my connections to the my new office and during the call i had checked with them if the transfer is possible. The customer care person checked the feasibility and took the request for the transfer. Last week broadband connection only fixed, but telephone is not working. Despite of my complaint, i have lunched several complain's about this to customer care of reliance broadband. But from them side till today no action taken to resolve my complaint. Very worst and bad service. Please take necessary action in this regard. It is most urgent please..

With regards, Rajkumar..

REF : FOLIO NO.[protected]

My request of cancellation of SIP was turned down for a very small error in the application of SIP date. I may do make error of SIP date as it was done 4 year back and my cycle of SIP through ECS is not always on same date. I do not think that Reliance MF would have turned down my request due to this reason. However, other MF houses were very supportive of my same request and cancell my SIP just to have a simple letter from me while Relaiance MF asked me to send the application on a given format.

The limit of carefree attutude towards invester was that they have not sent the new format of SIP cancellation with the intimation of not accepting the cancellation of SIP and there was no address on there letter head too. Now I have search this form and their address on internet to send them Caancellation requaest again.

I am not happy with the customer service of the company.

Thanks

Ajeet Singh

my relaince no is [protected] agra (up west)
my no was suddenly out of order, as i was unable to call. i was getting msg like thi "to resume service, pls call reliance customer care"
then i contacted customer care, they told me that there is no problem from their end. instead of checking anything, they were blaming my handset and asked me 5-6 times again and again to swithch-off and switch-on the handset, but i already checked with another sim that my handset was alrite. those customer care executives were really untrained, i don't know how and why relaince hire those kind of persons for their BPO.
After 1-2 day, i contacted reliance web world in agra, they told me that a duplicate sim has been issued to someone on my number. I asked them to resume my sim, but they asked me to refuse as no blank sim was dere.. i managed to purchase blank sim from grey market. and i spent about Rs 500 to resume my service after 1 week.
but how can they stop anyone's service without any prior notice..??
how can they issue a duplicate sim to anyone without taking any verifying any identity proof? if someone has taken new sim, the obviously he's not having the identity proof for the no [protected].
i'll definitely fire the case in the consumer court regarding this.

I'm a medical person, and my phone is so much important for me, as i need to call/ recieve urgent calls. and further it effected my studies a lot. in my family, 4 out of 5 persons are using relaince. all are totally frustrated with this service. we are using just because our no are old. but, we've purchased new airtel..
if reliance will be like this, soon everyone gonna switch to different network providers. i'm waiting for no portability service to start in India.

[protected]
Agra (UP West)
[protected]@gmail.com

Respected sir,

I am Ranjan Kumar from Patna, Bihar using reliance phone from many years my number is [protected].sir from past many months i am totally disturbed from this services. before requesting any services they have activated many sercives like REDIO MIRCHI, COLLER TUNES ETC, and they have deducted amount form my phone BALANCE without informing to me it has been repeated many times so plse i REQUEST U TO TAKE RESONABLE ACTION ON THIS COMPLAINT. Allready I have registered many complaints to the custmer care but there was no action taken from their side.So, I think that there all Employees are fraud also they
are saying that you can complaint on consumer forun of india or in trai. Sotherefore please take legal action Reliance Communication & There customer care employees.


Thanks !

Your's Siincerely,

Ranjan

I am Gaurav Khullar using a B.S.N.L connection.On 2/07/2010 I received a call from Delhi Police asking me are you Gaurav Guleria i answered no so they disconnected the call.Then after sometime my father Mr.Pardeep Khullar received a call from Delhi Police asking him are you Pardeep Guleria he said no I am Pardeep Khullar then the Delhi Police Inspector said that a case has been registered against Pardeep Guleria and Gaurav Guleria against Non-Payment of bill of a Reliance Mobile number [protected] registered on the name of Gaurav Guleria and address H.NO 240 Sector 25 Panjab University Chandigarh.My father Mr.Pardeep Khullar replied that he is Pardeep Khullar not Pardeep Guleria and never resided in Chandigarh but he did not listened to him and adviced him to contact a Bansilal Chauhan advocate having mobile number [protected] and call me(Delhi Police Inceptor) within 10 min otherwise he(Delhi Police Inspector) will arrest us in connection to case number 241 in Tis Hajari court,Delhi.Then my father contacted the advocate on the number [protected] and some lady threatened my father for arrest for not making bill payment and the total expenditure will be about Rs 55,000 otherwise deposit the bill for the phone number [protected] which belongs to Gaurav Guleria S/O Pargeep Guleria H.NO 240 Sector 25 Chandigarh and she gave the office where to deposit the bill all this conservation on the telephone happened in presence of the customer of the bank in which my father is a Manager and the reputation of my father was at stake without any fault.
For the Reputation and the Police Harassment my father advised me to pay the bill which did not belong to us as quickly as possible and inform the advocate and the Police accordingly.So i paid the bill at a Reliance Mobile Store in Sector 9 in Chandigarh.The amount of the bill was Rs.810 and the receipt number was 1B[protected] the copy of the bill was so poor that nothing was visible so i said to the person who cut the bill that it is not visible so please give me a new copy so the person said that our printer is not working fine you take a copy later. Then i went to Reliance Mobile store on 27/08/2010 to take a new copy then the person refused to issue me a new copy and he said that he can't issue a duplicate copy after 7 days.We are unable to understand how the company and police and advocate got my and my father's mobile number of B.S.N.L.Your good-self is requested to investigate the matter for high headedness of the reliance communication for pressurizing and mentally and reputationally harassing us for making the payment of the connection with was not belonging to us and advice the reliance communication to refund the bill money and the payment for harassing us early action in the matter will be highly appreciated.

Your Sincerely
GAURAV KHULLAR
S/O Sh.Pardeep Khullar
142 Urban Estate
Kapurthala-144601
Punjab

Dear sir,
iam using reliance postpaid mobile,and iam suffring with the net workproblem.when iam talking with the phone it was autometically disconnecting,and the company was charging the amount of the call,i have alredy given the complaient about this but the company was not taken any action...

Hello guys,

This is the second complaint I am writing about Reliance Netconnect. Reliance claims to provide speed upto 3.1 mpbs. I was not even expecting that much speed but I was expecting that I will get atleast 1 mpbs speed. After purchasing the device, I was not getting coverage at my area for more than a month. so my first complian was about that. They said they cant do anything but still I was forced to pay for the bill even if they failed to provide me service. Now I am moved to a new area in Pune and have full coverage in this area. and do you want to know the speed I am getting?? only 20 to 200 kpbs. ya thats right. that is not even a broadband speed. in day time, in very rare occations you will see speed up to 800kpbs(that is not consistent, speed fluctuates a lot between 100 kpbs to 800kbps). And at night speed are pathetic. even a wap page on your mobile with gprs connection will open faster than reliance netconnect at off peak hours.

By writing this complaint here, I am not expecting any help from reliance or anyone. because I know what will be the end result(more frustration and waste of time). I just want to warn others about this and suggest others to consider other internet service provider. Thank you.

Saswat.

my reliance CDMA no. is [protected].i have been subscribed without my approval for "khel khel mein"on 13/10/10 and "Cwicket"on 15/10/10 and charged for rupees 30 and rupees 15 respectively and when i m sending message to unsubscribe the unwanted offers as directed by the subscription note itself it doesn't responds. This is nothing but unnecessary financial harassment of the customers and will continuously exploit them till the time stringent actions are not taken against the service provider.
hope to get some amount of justice in this regard.

Id[protected]
Name - MANISH TYAGI
Add - f-10 SURAJ BHAVAN ,NEAR BHAGWAN KALA KENDRA BAIRAGARH(462030),BHOPAL,MP
MOBILE NO-[protected]
E-MAIL - KAPIL.RS.[protected]@GMAIL.COM

RESPECTED SIR ,
I WANT TO INFORM YOU THAT MY NET CONNECTION HAS NOT BEEN WORKING SINCE LAST 2 DAYS ,THAT PROBLEM DUE TO BATTERY BACK IN THE
DP , I AM FACING THIS TYPE PROBLEM FROM WHEN I GOT NET CONNECTION SO PLEASE GIVE ME PERMANENT SOLUTION FOR THAT PROBLE