Reliance Communications Complaints & Reviews

Yesterday I made a complaint on your website and today again the Reliance GSM company deduct my balance wrongly and fraudly. Matter is that on 29th Aug I activate Rs. 47/- service on my number that is [protected]. In this plan I get benefits of cheaper call rates, according to this I will pay in this 1paise/6 sec on my group number and 1 paise/2 sec on other local number, and night calling was free. Along with this My day’s first SMS will be charged and rest 500 local/national SMS are free for the same day. But on the night of 15 Sept near at 12:01 I made a call(on Reliance GSM) and I was charged for this. And from night I am paying charges for all my sms also. But according to scheme they are free after 1st SMS. I call to the customer care and I spoke with Deepa and senior superviser Mr. Jagdeep, they assured me by giving a complaint number[protected], that my complaint will be resolved in next 2 days, but my question is that why I am suffering from this thing. I had paid the amount and before today I was enjoiying this service. They are asking me to wait for two days but I have to send SMSs to my friends…but company is charging amount for it. Mr. Jagdeep also assured me that I can send SMS and after 2 days my all the amount will be refunded, but I don’t trust on them. So I activate Daily SMS pack, I have to pay additional money just coz of the poor and irresponcible service of the company. I just want to say from you that I want all my amount refunded from the company, not only for SMS’s but also for the wrong night calling charges, that is near about Rs. 25/-
Thanks and Regards
Imran Tak
[protected]

I BOOKED A CONNECTION OF BROADBAND FROM RELIANCE COMMUNICATION, I PAID THE RENT ADVANCE PAYMENT FOR 6MONTHS. AFTER 15DAYS TILL CONNECTION IS GIVEN TO ME BY COMPANY, I CONTACT TO EXCUTIVE, THEY ARE NOT PICKING A PHONE. NO BODY ARE RESPONSIBLE PERSON TO TAKE CARE OF CUSTOMER.

NOW I M IRRETED.

PLS.SUGGEST ME HOW TO SOLVE THIS PROBLEM...



RELAIANCE BIG COMPANY BUT WORKING STYLE IS SO POOOOOORRRRRR


ITS VERY SHAMMEEE

Reliance Mobile is strange: I am not able to get their signal when I enter my house. Point to be noted is that I stay in mid of city and every other network catches very good signal inside my house.

And I am in such a state for last many many months. I tried complaining at every level and I was suggested - "Its better if you come out of your house and talk"

I even contacted Anil Ambani twice with email and he appointed some persons also to look after the case, but seems that there is no one is his company who listens to even Anil Ambani.

I am very much frustrated by the bad service and cheating done by Reliance to me.

How shall I continue?

Thanks

MY RELIANCE BROADBAND ID IS[protected] IS NOT WORKIN IN 27/07/2010 TO 12/08/2010. I ALSO GET COMPLAIN IN MORE PLACE, AND COMPANEY IS NOT WAVER MY BILL RENT WHAT IS PROCEDUE.

UNNECESSARY ACTVATION

I HAVE COMPLAINT AGAINST RELIANCE CDMA ,MY NO: IS [protected], I HAVE NOT ACTIVATED ANY TYPE OF PACK,BUT RELIANCE COMPANY ACTIVATED CRICKET PACK AND DEDUCT MY BALANCE RS.5 DAILY , I HAVE COMPLAINT IN CUSTOMER CARE ALSO BUT NO RESPONSE,I WANT LOG OF MY NO.SO THAT I CAN KNOW I HAVE ACTIVATED OR NOT, I WANT MY Rs.3 BACK..RELIANCE IS CHEATER.
CALL ME URGENT this no [protected]

My name is Imran and my Mobile number is [protected] but presently I am in Rajasthan so my contact no. is [protected]. I want to tell u that on 23 of Aug I receive a sms from Reliance that my sms 1p renewal date is 25 Aug. I didnt want to continue that service, So, I decided to de-activate this service on the night of 24 Aug. On 24 night near about 10 pm I send a sms regarding de activation of 1p sms service on 53739 by texting "DACT SMS1P". But I received a reply sms that Dear business partner u hav made incorrect entry (I didnt remember exact text). So, I again send the sms, but I again receive the same sms. Then I call to Reliance’s customer care and spoke with their executive regarding this thing. Then he suggest me to send the sms on the same number that is 53739 and I have to text "DACT SMS26". I had done this thing also. But I again receive the same sms. Then I again call to customer care then their one of executive name Naveen told me that right now their system is on updation thats why u are facing this problem. Try after half an hour. After half an hour I do the sms but again same responce.
Then, I call again in customer care regarding the same thing and their Executive Kamal told me that Sir, ur service is de-activated, Dont worry.......
Then I was satisfy that I had de-activated the service...... But in night near about 12.55 am i receive a sms that my amount was deducted for the renewal of service. So, in morning I again call to their customer care and Executive Vandana pick the phone and I told her my query.... then she told me that she had taken my complaint, then I asked her about the complaint number then she told me that I will receive a sms regarding this, But I told her that give me the complaint number so she gave me a number.... and told that within 24 hour ur complaint will be resolved. Then I disconnect the line and wait for another 24 hour.
After 24 hour on 26 aug, I again call to customer care and asked about my query then I gave him my complaint number but the executive told me that here is no any compaint regarding that number. Then again I told him the whole story then he take my complaint and gave me three complaints number that are[protected],[protected],[protected] and told me that ur complaint will be adress within 2 days. I send the same complaint to their e-mail id that is gsm.[protected]@relianceada.com but what I received is as below on 2 Sept 2010:

Dear Customer,

This is with reference to your mail regarding GSM number issue [protected]. Please note that we have taken up your issue with the concerned department for necessary actions to be taken. One of our executives will be in touch with you shortly.

Further to your e-mail regarding complaint against Customer Care, please note that we have taken up your issue with the concerned team for appropriate action to be taken.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,

Biswash Thieng
GSM Customer Care
Reliance Communications

And on 5 Sept 2010, I received mail from their side saying that:
Dear Customer,

In response to your e-mail regarding deactivation of Daily decrement SMS pack, kindly note that the same has been deactivated for your Reliance GSM number [protected].

Regards,

Sunita Saini
GSM Customer Care
Reliance Communications

Still I didnt get any correct responce while I am continously contacting with them, but no responce I am getting. Now their Executive are saying that u have made complaint on 26 Aug, that’s why we will not refund ur amount. I am tired of telling the same thing that First time I made complaint on 24 regarding that my service is not getting de activate, But on the same that their executive ensure me that it was already de activated (Mr. Kamal), But actually it was not activated, so I again call on 25 for complaining but their executive (Miss. Vandana) gave me wrong information and miss guide me, due to their these irresponsible Executives, I am suffring from this loss.
So, I am requesting to you, that please look after my case and solve all the queries......
why I am suffering coz of their system updation and irresponcible executive who are giving wrong information to the customer, Please look after the matter and do the needful.... waiting for ur responce and please contact me on [protected] coz right now I am in Rajasthan.

Dear sir,

My relaince no. is+91 [protected] on the date of near 9.sept.2010 on the same i had messged on the international number so at the same time the charge of msg 5 rs has been deducted from my accnt. and it was only 1 msg. and then i called for the same at customer support then they replied sir we dont have any information abt your deduct. of charge for sms call after some then i called again but they are charging 50 piase for 1 min ,,,he was telling be online and it was upto 10 min sir same time i dissconnet the ph again the deductio of my 5 rs for customer care but still im not getting the call from rel.customer care,.

Service suspended on 30.07.2010 due caf verification.
afterthat (papers) documents i.e. photocopy,ration card xerox copy & Pancard xerox submitted at Ulahasnagar 3 Web weolrd of reliance.
on 09.08.2010 recd message that your documents has been verified,free talktime of 20 minutes has been credited.meassage recd fromRM-Reliance at 20.06 hrs.Next day phone was connected & after2 days at night 9.00pm again service suspended & i contact with customer care centre on number 333 regarding this custmercare representative told me to submitt the paper for verification again. on 13.08.2010 I again submitted the above documents this time at Ambernath Reliance gallery where representative told me that within 3dyas. your phone service will be OK. till 7 days gone niether service Ok nor any message recd. Once again on 22.08.2010 i gone to Ambernath web wod for the same. Again said tome to submitt the papers as my service is suspende due to documents verification. At that time 3rd time UI submitted the Papers i.e 2nd time at Ambernath webworld and assured by them that with in 24 hrs. service will be contined.But this all is is in vain. In between this I had morethan 10 times contacted with customer care centre on 333, but no proper response or helprecd.from them only saying service suspended 7 go to nearby web world & submitt the documents & your sevice will strart.
On 28.08.2010 I personally gone to KHOPOLI & submitted the documents by hand To MR. AMIT KEDIA (Reliance Costomer Representative whose Mob NO. is [protected]) For submitting the documents as I was told that My number belongs to Maharashtra circle & in Mumbai region no one gallary can found what wrong is going & why the service is suspended after submission of CAF 3 times. as seen on screen.
After 2 days My phone was worked only for 10hrs.
After that I had so many times contacted with Mr. Amit on phone & also gone to web world 7 sent mails for the same matter. Till today my phone is not working & nI had suffered too much due to this.

hello

I'm the regular Reliance (CDMA/GSM) user from last 4 yrs. my cellphone number is [protected]. reliance is worst communication company I've ever seen. i requested them 15 times but there is no proper response from there side. they all using our money and waste our time they never take their work as prior. if they really not taking our problems prior then it means they want to **** them and I'm sure one i screwed them all. these are the real ******* ******* specially customer care executives and floor supervisor. they don't know how to organize and provide the service to the customer....here is a advice for reliance users quit from this company and use some other company cellphone services. and one more thing for reliance company change your business if you are not capable for giving customer services.

I have given a request of safe custody of 3 months to mapusa ,Goa reliance communication on 27th MAY ,2010 for my broadband connection ([protected])and cleared all my bills and deposited Safe custody amount,but they have not forwarded my request due to which the bill is generated without any use and now I have to pay for this.
Reliance web world, mapusa ,Goa, are not giving any decision about the same.

Dear Sir,
As I said your answer is not at all acceptable.

1. From our end we have not activated any service.
2. The money deducted should be reverted back.
3. When I do not have balance , as i can not make any calls, similarly there should be system so that poor customers like me should not get cheated. This is clearly evident with negative balance.
4. Otherwise you should continue service where i can make calls with negative balance.
5. When I called customer service, they will say we have only 3 days information, that is not my problem.
6. You have replied two of my emails,thank you for that.
7. But at the same time, you are irresponsible officer as you have not answered to all my queries.You purposely left questions like negative balance.
8. As I do not have have any way to my truth, you are repeatedly say same answer. But we have not activated any service, hence you must revert back the amount deducted.
9. You are mentioning you tried to call, what time and day did you called. Please send SMS when you call me.
10. I have received every hour one sms regarding deactivation of Job pack from 5th sept, 2010. Nearly more than 100 sms i have received. this is stupidity and way of cheating. similarly you should have sent one sms if i have activated any service. so that immediately I would have contacted to cancel. You are saying only with 48 hours you can revert back, I have not activated any service and how can i make the same with in 48 hours. When I came to know that my balance is negative, I was astonished and immediately contacted reliance customer service.Still it is not resolved.
11. Definitely, after seeing all this I have doubt how reliance is so big company, might be amassed by cheating small small amounts like many poor people like me.Definitely it is not good practice.
12. From last one week i am fighting for your your non system, instead of making effort to correcting, you are saying the same thing repeatedly.
13. You are also working and earning and then you will understand the value for money.
14. You give service and then take money we are happy for that, but not by cheap means like this,
15. I donot know how man people have got lost there money like this and RELOANCE ha grown big like this as it is today.

Please provide me your national service manager details there email ID and contact number, so that I could personally meet and express my views, so that at least relaince should not do such bad business practices in future.

* Please revert back the amount deducted immediately and notify to me.

* Install good systems where when sufficient balance is not there, any such services should get activated.
* Teach your customer service service executives, when they can not handle service request, when customer wants to speak higher authority, lwt them do so instead of denying, as there is no higher responsible authority , who may have some sence and can undreerstand the customer s feelings.
* Finally this is not question of mere rs 30.. But in principle you are wrong, with wrong practice.

It is not at acceptable. YOU MUST REVERT BACK THE AMOUNT DEDUCTED.

Hi, me Abinash Hota holding Reliance prepaid mobile no. [protected]. I am staying in Pune (mobile is in roaming). On 11/09/2010 I got a msg from reliance that my voice chat subscription has been renewed. When I called for complain to their costumer care there was an fellow named srinivas. He was talking like nonsense yar. He told it has been active since August 2010 & surprisingly without my knowledge. But they are telling I sent a request, what is this yar?

Again they are telling recharge with Rs100 (or more) & you’ll get full. After recharging you’ll find promo cash balance of Rs8 (or more for higher valued recharges), which has no sense when you are in roaming.

So, I just want to take it into all’s notice that as Indian govt has no control on all these cheaters be aware of this cheater company.

Dear Sir,

On 21/08/10 I recharged my Reliance data card online through Reliance MyService.In their Website clearly it was written that on Rs300 recharge,more than Rs271 will be credited.But only 4 paisa was credited And for Rs 100 recharge nothing was credited.My data card no is [protected].I raised this issue with reliance customer care several times but no result.But these amount already are debited from my Stan Chart Credit Card.I have all the relevant doc with me.Pl look into this matter and do some needful.

Regards

Abin

Sir,
I have purchase Data card "Broadband +" on 29-08-10 Bill No. 649 From
M/s Shyam Telicommunication, Morena TIN NO. [protected]
I Have Deposited all the documents along with form on 29-08-10
Such as Driving Licence & Telephone Bill.& Photos

There is Mr. Ravi , Who attend me & assure me that internet will be activeted within 2 Days,
But Now 13 Days Paassed,& my connection is not activeted till now.

Daily i have Called him & Daily he assure me that ur problem will be solved by Today,
Solved By Tomorrow & So On....

So Plz take Nessary Action, That why my internet is not activeted till now

My MDN NO. [protected]
RSN NO. RZTCDC[protected]
Name :- SHARAD AGRAWAL

Dear Sir,
1. I paid my mobile bill ( [protected]) complete amont of Rs1202/- on 5 Aug 2010 for termination of services due to my posting to oteher place. However Rs1018/- has also been paid to reliance Communication through my ICICI Credit Card on 10 Aug 2010.

2. In view of the above, you are requested to refund my extra money ie Rs 1018/- to me at the earliest through cheque or bank draft payble at SBI Jammu cantt.

Thanking you

Respeceted Sir...

I have a Reliance Smart GSM no [protected]. Almost One month ago Rs- 30 INR has been deducted from my a/c and I got a SMS Mobile video service has been activated through GPRS. I was surprised as because I didn't active still it get active in my a/c, still few day later I deactivatd this service through Gprs, link of deactivation was (servercnt1.mobile2win.com/mvdo/) , I got a sms that service deactivated. But still it renewed and balance has been deducted, My question is that after deactivation how it can be renewed. . I need my balance back.. Now how can I dare to recharge, may get minus again.. please look in your service, so that we can use Relinace and Recomend our Family to use same..

Since 2 months( june and july) the electricity bill which we have received was nill and now in the month of August he had received the bill of Rs 3000 . Request you to please look into the issue ,the bill which we use to received was approx of Rs 400 to Rs 500 approx .As a customer I think there is certain issue in the bill which we had received . I will also be escalating the issue to the higher authority .

The Electric bill is in the Name of Mr Lakappa Mariappa Golekar ,Address : 02,ground floor , dhobi chawl,Lala nigam rd, Colaba mumbai 400005.

Dear sir,

I have reliance prepaid sim card no-[protected],has been barried incoming/outgoing calling with out any information,i have already submit document,
whatever need tell me i will give him,why took action with iut information

please do the needful to start above number
my alternative number-[protected]

Dear Sir,

I am Narendra Patnaik resident of Berhampur, Dist: Ganjam.I have lordged the complaint against Reliance that, with out subscribing any thing they simply deduct the amount from my mobile. If ask to the costomer care they respond that we will unsubcribe the same and in future it will not happen and they give assurance that the said amount will be recover with in 2 days. Within 15 days they deducted twice 30 rupees each.

May mobile number is [protected] and the complent number:[protected] to Mr. Satyajit costomor care executive on dated 08/09/2010.
That Sir, i suffrred a lot several times. Kindly do the needfull and take an appropriate acttion against the same.

Regards
Narendra Patnaik
[protected]@rediffmail.com

To,
Sir/Madam.
This is to bring to your notice,that i am a RELIANCE pre-paid customer.My number is [protected].
Today ie: on 8th September 2010 , Rs 30 was deducted from my pre-paid account.
To make the matter worse, this is not the first time that amount was deducted,last month also same amount was deducted from my account. Unfortunately i could not lodge a complaint due to some unforeseen circumstances.
Today i talked to Mr.Sumeet Singh,a customer care executive.My service request number is[protected].
It seems what you promise and what you give is totally contradicting.Not only this , every now and then i get a call either from a FINANCE company or some unauthorized persons requesting me to do some investments.
This is not the case with me only, there are people who are not very well versed with the rules and the regulations, and they simply look at their pathetic conditions and can't do the same as i have done.

I am totally fed up with such type of calls.
So, i would request you to look into this matter, and refund my Rs 60,and also to bar such type of calls,so that in near future i don't get sick.

Thanking you for the same.