Reliance Communications Complaints & Reviews

Dear Customer,

We had called you up several times on your contact number but your phone was switched off.After few days when we tried to contact you again, the number was again switched off.

Regards,
Reliance Communications Response Management Team.

Hello sir,

i am postpaid user of reliance communication. i am facing problem from your costumer care service. They miss guided me several times regarding my payments. the few mobiles numbers which miss guided me are
1. [protected]
2. [protected].

Issue:..
sir i have two reliance postpaid no.[protected] and [protected]. At first i had requested them to give my bill separately for each number. In very first month(October) they told me that it will be separated from the next month but it did not happen. So i again called them and said that separate my bill other wise i wont pay bill till my issue will be resolved. ...and at last they failed to solve my issue. Then i decided to pay my bill leaving all issue unresolved and i comprised with your uncomfortable service. But this time they send me a bill with late fine.
Now tell me why should i pay the late fine as one of your customer care executive([protected]) told me that... pay your actual bill only and your late fee will not be shown in unbilled amount. but i paid my actual bill and the late fine is still present in my unbilled amount.

Thanks and regards,
Nishant navendu
[protected]

sir, i have been trying again and again to talk to the customer care but my call has not been replied. it's very disgusting . i have taken a special offer by recharging with 410 rs but i didnot get the promised bal of 615 rs. instead i got just rs 361. please look into the matter. my number is [protected].

Hi,

My friend sebestian zakariah and I had taken a Reliance Netconnect service in pune but due to some coverage issues, we had requested for the termination to the customer care. The details are below :-

Number:- [protected]
Termination reference number :[protected]

We had requested on 8th Aug but we are still getting the bill. I have visited kalyaninagar office pune and talked to the persons over there. They have confirmed that it will be automatically terminated but it is not happening. I am still getting the bill and it is really very pathetic for us now and we are feeling that the customer service is really pathetic.

Regards,
Divakar.

I also had a reliance netconnect broadband (MDN-[protected] in Hyderabad) but due to extreme poor connectivity I disconnected it after clearing all bills till the date of disconnection. But still these FRAUD RELIANCE EXECUTIVES did not terminate my connection and after several months I get a notice from them that I need to pay a big amount otherwise legal action would be taken. It was only after the call I cam to know that my connection is not terminated. Later on I found that there are hundreds of such people who have been cheated by reliance executives.

I REQUEST ALL READERS NOT TO PURCHASE ANY RELIANCE PRODUCT.
REALIANCE IS TOTAL FRAUD, BIG FRAUD.

reliancebroadband landline phone — phone shifted at new address

my address has been change please shifted the phone at 168-69, lower ground, radha krishna textile market, .ring road surat.

Dear Sir/Mem.

My Reliance Mob No. is [protected], I faced many problem with my reliance cdma phone. soo many times without any reason my phone balance should deduct automatically, "20/09/2010" Today" 10-Rs of Waiver Charge for Song No. "6208202 Pee Loon" has been deduct from my mobile balance, but the renewal date is 22/09/2010, soo why you deduct my balance before the due date, why you deduct song charges 2 days before, today I also call your Reliance Customer Care No. 198 two 2 times but they give me negetive response, 1st first I talk with Mr. Puneet at 2:20 P.M Afternoon, he didn't solve my problem and cut my call, I call reliance customer care again one representative receive my call and tell me to hold, I hold his call 11 minutes continuously and then he also cut my call in 11 min 23 seconds. Reliance Customer Care Executives are really very Bad, tell me Sir what will i do with my reliance Mobile. .
I request you please return my deducted money and Unsubscribe my caller tune...


Thanks...


PRASHANT KUMAR HALDAR.

4/388 BALUGANJ CROSSING HASTING ROAD
AGRA U.P (India) 282001.

MAIL: [protected]@in.com

Alternate Num:[protected], +91-[protected].

Dear Team,

Last year i filled all the details for your Reliance One card at your Reliance Fresh outlet at Taimur Nagar, Near Maharani Bag, New Delhi, and got temporary card no. [protected], with validity for 180 days but as of now i had not received permanent Reliance One card.

Kindly look into the matter and arrange to dispatch the same at earlist possible.

Temporary card no : [protected]
Recedance Address : Flat No. 70/7, Kilokary, Near CTC Plaza, Maharani Bag, New Delhi -110014
Communication Address : Tata TeleServices Limited, A-37, Sector - 60, Noida, Uttar Pradesh -201301

Appriciate your response please…

Regards
Shailesh Rajput
[protected](Mob)

DearSir, Last year I filled all the details for your Reliance One card at your Reliance Fresh outlet at oberon Mall, Edapally, in Cochin, and got temporary card no. [protected], with validity for 180 days but as of now I had not received permanent Reliance One card. Kindly look into the matter and arrange to dispatch the same at earliest possible.
Thanking You,
Temporary card no : [protected]
Deepa Kalam
Riyath
Padijarepalli Road
Aluva East P.O
Cochin-682016
Ph.No [protected]

Hi Team

I have filled all the details for your RelianceOne card at your Reliance Fresh outlet at Valasaravakkam, Chennai - 87 and got Temporary Card no. [protected], with validity for 180 days, but till date i have not received permanent RelianceOne card.

Kindly look into the requirement and arrange to dispatch the same at earliest possible.

Temporary Card no : [protected]
Residence Address : D.No.6, 7th Street, Chowdhary Nagar, Valasaravakkam, Chennai - 600 087.
Appreciate your swift response please.

Best Regards

Guruprasad
Mob[protected]

so why are you writing all these here ? it is not going to help you in anyway. Contact reliance to get this resolved or if you are not happy with them change your service provider.

Sir,
I am ur customer, and i have complaint against ur network in following area:-
Samad nagar
near aalha chouk
dist:- mahoba
UPE pin:-210427
I have complaint many times to ur customer care but there is no resolution 4 this.
often this problem happens in that area but since last 1 month problem became worst.
I am very respect full towards RELIANCE and i know to change the operator is not the solution of problem,
so plz kindly lookafter that.
thank you
[protected]
alternate :[protected]
Mohd. gous jeelani
home no. 175
ward no:- 11
dist. mahoba UPE
pin:-210427

about activation of sim card
dear sir/madam
I buy a reliance cdma sim card on 22/5/11. whose no is [protected] and the sim card no is RECRS[protected] . At first sim card is activated 3 days later from date of purches . after 48 hours I recharge with rs 599 RIM to RIM free . when I was purches the sim I submited zerox of my voter ID CARD . I also fill up out of GAJROULA J.P.NAGAR living form . about this situation 40 times I call the reliance c care by other reliance no each and every times they told me different reason. when i call c care through this no a instruction is given by computer for activate your service please contact c. care . on 15/09/2010 i press to c.care to take my complant and resistered my complain then thy take and tell me ur problem is solved with in 3 dayes but nothing is done up to now. so please take action against relaince and try to activate my sim card.
thanks
deepak kaushik
email- [protected]@yahoo.com

Reliance India Mobile — Wrong Information by customer care executive

Dear Sir

I'm using my Reliance Mobile No [protected] since the launch of the company's service in U.P. i.e. almost 6 years. In the beginning, it was DAPO offer Plan and after continuing this plan for some almost 4 years I changed my plan to NJ 199, in which monthly commitment was Rs. 199.00 + service taxes.This plan was offering free local calls worth Rs. 150.00 and 500 free SMS (local). To reduce call rates in my plan I made a request in the month of September to activate service pack worth Rs. 48.00 with my plan. Last month I made a call to customer care of Reliance Mobile and enquired that is there any scheme under which I can pay some amount once and get my terrif reduced forever. Against my enquiry, customer care executive gave me wrong information and activated Plan MYMBLUNLTDONNET770. Today when I enquired about my bill, I came to know that my Plan NJ199 has been abolished and now it can not be activated again because there is no such plan exist with the company. In such circumstances I have no option left but to surrender my existing connection and make a legal complaint with for the incidance.

Deepak Kumar Singh
Lucknow
[protected]

Reliance Mobile GSM — WRONG BEHAVIOUR OF CUSTOMER CARE EXECUTIVE

on 28 th sept on my mobile no [protected] rang ragila pack automatically activated by reliance.
and 30 Rs charges.After that i immediatly call customer care office regarding this complaint.
A.SAHU (Girl) received call at 09:03 AM .And regarding this Rang Rangila pack she told me that this pack is activated by you from R-world or Intenet.But I told her that the one message was come from company for free ringtone and I just read this message and after that I check my balance I found 30 Rs cut from main balance.I told her I am not activate the pack But she didnot not give me a proper information regarding Rang Rangila pack.She told me that pack was activated from mobile or internet .I told her I am not activated the pack .She didnot give me a proper information.She is in customer care but her communication to customer is not proper.She didnot give proper information.
Her personality is not good.

Reliance Mobile GSM — fake promises made to me..

Actually this happened to me on 4th april 2010...it all started with my intention to download a game from rcomwap(site of reliance).i just clicked on a game named as mumbai terror and they charged 49rs instantly from my balance but the game was not downloaded on my mobile as due to network failure which happens quite a lot in reliance so nothing to surprise..so i revert back to customer care for my querry
and they started giving me silly excuse for same..but when i told them my set is compatible and i do have memory in it than the guy told me it ll get downloaded itself by the morning or you can call us back again we ll write ur complaint..so in the morning i woke up with the hope but when i checked my mobile they shattered away...so pertaining to that i
called again to customer care the guy told me that he had written customer complaint and he assured me that i ll get my money back within 48 hours....so i waited for 60 hours and again i called customer
care and this time i got really pissed off when they told me there is no such complaint for ur no.
and i told the guy to put me through on line to supervisor and when i talked with supervisor he was so afraid to tell me his name and cut my phone and again when i called same cycle repeated....
3rd time when i called the guy told me that you ll not get your money back but i can write ur complaint just for sake to save himself....


so this is the incident which happened with me and during the course i talked decently even with the supervisor who was very rude to me...
AND IMPORTANT THING IS THAT I HAVE ALL THE CALLS RECORDED IN MOBILE and i can put this thing as evidence...

so plz guide me what actions i should take against them as i was humiliated....

I am using Reliance GSM service . On[protected], I received a SMS which says successful activation of the Cricket Pack which will charge Rs.5 per day but I haven't activated such service from my mobile despite Rs. 5 have been deducted each day. Following are the phases I have been crossed.

1) I raised a complain to the customer care executive and said about the above scenario then he replied that " The SMS you have received is sent by mistake, you have not subscribe such service".
2) My balance has been deducted Rs.5 everyday so I again rang and raised a complain which has complain ID :[protected] which is supposed to be solved in next 48 hours. Executive said we have deactivated the service and the balance have been deducted will be refunded after 48hrs.
3) Issue have been not solved despite completion of the 48 hrs, I again performed the complaint's follow-up but didn't get the satisfactory answer.
4)I am raising the complain since 10th of sept and parallelly performing the follow-up to the complain but my issues has been not solved and balance is deducted despite I received a SMS which ensures service has been deactivated
5) On 16th I again received a SMS with a new complain ID :[protected] saying " Your issue will be solved within next 24hrs" but I haven't raised this complain with this new complain ID, I talked to the senior executive Mr. Hemant from Mumbai and he assured that it has been the mistake committed from his team and will refund my deducted from my account. Despite these complains my issue remain at the same situation.
balance has deducted but not returned to the my account. I am really mentally enervated by the customer care executive and their senseless statement because every successive executive puts allegation on previous executive regarding mis-handling of the complain. Every time I got assurance from executive but my complain has been not sorted out despite my sincere efforts to solve this nuisance. Every time I get a new excuse from executive regarding the immense delay in solving the issues.
6) Now again balance has been deducted not refunded to my account and it was said “balance has been charged correctly". I am tired of this series of false and futile statement given from your side. I have all proof as SMS which shows that it was fault fromreliance side and balance has been deducted was 100% improper and rubbish.
7) Finally I have been suggested to visit Reliance outlet to stop this service as they are failed to deactivated the service, they have been realised this after I have been crossed through 14 executives and thier futile efforts to stop this small service and took 9 days to realize this fact. What a awesome service fromReliance? A shameful fact for the Relaince "Karlo Duniya Muthi Me".

I have talked to almost 14 executives but every time I get false promise from their side. I am completely dis-satisfied by these people are :
Sandeep Yadav, Ashok Yadav, Adnan, Mothi, Swetabh, Hemant, Mudassar Qhureshi, Ashok and many more. I forget the names rest one, so unable to mention it.
I want to intimate that the service provided for solving a very less severe issues was pathetic and irresponsible attitude has been showed by the executives. I am going to post this complain on my blogs, forum and twitter as you people are completely worthless and in-effective to solve this issue. The service requires immediate upgardation in the quality otherwise it'll be set-back for the company. It was my prime duty to make aware of these lacoone and finally I am going to post this issue over the internet as I also consider this as my duty to make the crowd of India aware about the usingReliance service is completely Un-Reliable and it is sucking the crowd.

Now Reliance is landed with latest third complain which also does not give any gurantee to be solved as it has been mentioned by the senior executive Mr. Chandrakant. what to do with these rubbish complains..

Reliance — balance deduct & wrong behaviour

my balance has been deducted because of some mtv bakvas services which is not activated by me , and i refuse the same i called customer care a boy named kiran received and was talking rudely.............
i think needful action may be taken against the same

The man from your side, who abuse me n mis behaved to me. from your no.[protected].
plz take appropriate action against him.Being your regular coustomer i don't expect such kind of behaviour from such a big & prestigious company.

Reliance — Comunication very week

Im right now very hope less what i do every call not up to 20 to 30 second and i want to know when is working very good like before I'm User of Smart so pls tell me what is the problem . Other wise me go to change my Sim some other Company .,
tell me truth about ur network .

pleas impro u r network it is so warst in electronic city area

Reliance Communications — no network coverage everyday

sir,
i am roopam kapoor from biswan distt- sitapur u.p.(east). i am user of reliance cdma moblie services. my problam is in my town everyday the netwok of reliance cdma is not aviable . due to this i had to face so maney problams not only me so many thousands of custmors of my area suffer from this problam.
i am complaining because of this problam accur from last 8-9 months and rcom officals are not serious about that. some times its gone for 3-4 hours, some time for whole day and this is not enough some times for 2-3 days . Just like this time yesterday there is no netwok coverage in noon for 2-3 hours and again from evening not till now. this becomes regular thats way i am writing this complain to trai.
when we concact custmer care for to know the reagin of that they said due to some problam our server is down or any other problam which can`t satisfied us.everyday if netwok will not avialble then why they are providing services ?who will be responsbile for loss which accur for this problam ?
i am writing this complain letter to you with lots of hopes that trai will do some action against such inresponsbile opreatr`s . Spacialey cdma oprator`s because cdma users can`t change their moblie set for every user`s.
thanking you
roopam kapoor
manghriya bazar
biswan
distt - sitapur
u.p.
ph. [protected]

Hi,
I am using Reliance GSM prepaid, the network coverage is not all there in most of the places in technopark, kazhakuttom.

Kindly Resolve the same to your customers happy.

Reliance Telecommunications — NO Network Coverage

Hi I am a reliance GSM customer and now a days i am facing a problem of NO Network coverage in our area pin 401201 i also complained the customer care but was of no use please help me :(

Thx for helping me :)

Sir/Madam
I m Surana from Chennai. I would like to bring to the notice of management of Reliance Communication Ltd.
I m using GSM Card bearing no. [protected] since a month believing that company is a Good Co.. But Now I experienced that the it also cheat the consumer by deducting the money from the balance.

Fact, r as follows; 25.10.2010 morning 6.20 A.M. when I was sleeping, I recd. the msg. that Rs. 19.50 has been deducted from balance of Rs. 26/- for 1ps. sms for 15 days.Normally their is a booster of Rs. 39/- for a month for sms as I came to know.
When I called the the customer care, person was not able to reply and transfer the line to executive, He was also not able reply and disconnected the line.

This type opf a rude behaviour of executive is not good for the co.

I hereby request the management perople to look in the matter and restore the deduction money immediately, failling which may go to consumer form.

It is one more advice to management if comapny is not able to serve and running in the loss batter to close the business not to cheat the customer in this way.

BALANCE DEDUCTION BY RELIANCE GSM (MOBILE NUMBER [protected])
Respected Sir,
FIRSTLY, I am highly THANKFUL TO YOU FOR RESOLVED MY LAST AND FIRST COMPLAINT WHOSE which is successfully resolved and balance is refunded. THANKS
Secondly, I want to inform you that I am customer of Reliance GSM of mobile number [protected], 20 RUPEES deducted from my mobile on 17 March 2014. I was checked my balance on 16 March then approx. 20 rupees in available in my mobile but when I checked my balance on 27 March then its shows Rs. 0. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you activate MISSED CALL ALRET service through R-WORLD and this will not refund you, if you call within 3 days of deduction then it’s may be refunded to you. Then I talked to senior then he told me that you activate MISSED CALL ALRET service through SMS (you send us message for activate) and this will not refund you. Actually this balance is wrongly deducted from my account and they making different lie excuses. And saying that “YOUR BALANCE WOULD NOT BE REFUND” which irritates me but still that I didn’t lose my temperament.
Now, I kindly requested you to please solve this complain, take action against him and told him to refund my balance.
I am highly THANKFUL to you.
THANKS.

Yours sincerely,
SYED MOHD MASOOD ALI
B.Tech. (Mech.), M.U., Aligarh
Dip. (Mech.), A.M.U., Aligarh
[protected]

Dear Customer,

We tried to call you several times but were unable to reach as the number was not reachable.Again, after some while we tried to contact you but there was no response.

Regards,
Reliance Communications Response Management Team.

Reliance Communication — cricket alert & deduction money

I am manoj kumar.I am reliance customer my mob no [protected].i have a problem. i did not activate Cricket alert in my phone but reliance has activated cricket alert and dedect my money from last 7 days[protected] to[protected].I have complaint to reliance costomarcare. but i do not get any response against my complains.They give me mentaly harassment.

Hi! Manoj I mfacing same probs with reliance communication. have u got any solution???
[protected] (up east)

Reliance Mobile — Balance deducted by cricket offer

Reliance is the most fraudent telecom company. Yesterday, I received a SMS regarding cricket prize offer and Rs. 49/- deducted from my account. While trying to customer care, the person replied that it is activated by your telephonic permission taken by our representative.

Reality is that I never applied for this type of offers.

This is the most stupid thing. BEWARE of this fraud company.

AJAY

IIT Kanpur (UP)

[protected]

Dear Nikhil,

As per our discussion on the phone, You were informed that the amount has been posted back to your account. Hope your issue has been resolved to your satisfaction. Your feedback is important for us, Keep posting!

Regards,
Reliance Communications Response Management Team.