[Resolved]  Reliance Communications Infrastructure Limited — MNP porting request on 2nd feb 2011 and phone inactive since 5th feb 2011

Address:

Uttar Pradesh

I have applied for Porting my PREPAID AIRTEL mobile no [protected] to RELIANCE GSM services ,and as per the need of the process I took the PORTING number and went to Reliance Mobile Store M/S Balaji Sales Corporation,Lajpat Nagar Kanpur on the 2nd Feb,2011 for furthur assistance where I filled up the PREPAID MNP PORT IN form and the Prepaid Customer Application Form along with my Identity Proof ,Address Proof and a Passport sized colour Photograph.The Customer Service Executive there gave me a GSM sim and told me bout the processing time of max to 7 days. After 3 days my Airtel Number was closed and there was no network on Airtel Sim and the message of REGISTRATION FAILED was on the screen On contacting AIRTEL Customer Service I was told that the number has been Ported Out..As instructed I inserted the Reliance Sim in my Handset and switched it on .There was network but when I tried to call from that number ,there was a IVR "To resume services, please call Customer care, and when I dailed [protected].I heard IVR ( RELIANCE GSM IVR ) "The Number you have dialed is switched off. Please try again later" and since then I have been going to the RMS (BALAJI) on Daily basis but there is no result. I tried to contact the Customer Care but they also have no reply for me. Then I was told by the CC to go to the RELIANCE WEB WORLD, Iwhere I would defenately get a solution But from there also I got the same answer"PLEASE WAIT FOR 2-3 days jo hona hai apne aap hoga hum kuchh nahin kar saakte",After waiting 2-3 days I again contacted the Web Wornd but the answer was same.Then I mailed acomplaint to the RCOM NODAL officer and RCare as well again I was called on my alternate number and told to wait for 2-3 days.This is going on for the past 28 days and yesterday I was told to get my SIM swapped as there was some internal problem with the sim provided to me again on contacting RMS I was told that they were Helpless.the data regarding the same was not reflecting on their system.I contacted the appelette officer RCOM from where I was given areply please wait we are trying to resolve the metter. I fail to understand that a company like RELIANCE which claims to be the best service provider in telecommunications (Even I believe this That's why I have a reliance Mobile for every member in my house even the Broad Band connection is Reliance ) it is really surprising that even after going to the RMS the Customer Care and the Web World continiously for the past25days and so many mails and calls to the NODAL officer and the APPEALETTE officer ( since 7th Feb when the porting took place) all the reliance people and myself are roaming in a dark circle and no one has an answer or a solution to my problem. One more thing I would like to mention here that just for a confirmation I had recharged Rs.10 through E-Recharge of the Reliance GSM Recharge on the number [protected] and the recharge was successful. This shows that the Number has been ported in the Reliance GSM services than why am I unable to use the services.PLEASE HELP……

SWARANJEET SINGH KALRA
Alt Mob No : [protected]
Kanpur
UP East