[Resolved]  Reliance Communications — services

Address:

Karnataka

----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Saturday, March 26, 2011 7:53 AM
Subject: RE:'Reliance=[protected]' Reference your e-mail


Dear Customer,

Thank you for contacting Reliance Customer Care.



This is with reference to your e-mail regarding rechrge issue. We request you to write us back with the following details:
Branch Name if available:
Date & Time of Recharge Transaction:
Alternate number:
Best time to contact on alternate number:
We would require the same to assist you better.

Regards,



Kinjal Doshi

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



Dial *225 to get your CDMA Prepaid Account Balance Information.



You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Friday, March 25, 2011 09:37 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE: Reference your mail

Dear Sir

The matter is not clear, I have done recharge for Rs.121, which is not reflecting in my balance, I am not interested promotion scheme for a week to utilised the full amounts. I have done top of recharge for Rs.121 please update my account with Rs121.

Shabbir
[protected]

----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Friday, March 25, 2011 8:41 AM
Subject: RE:'Reliance=[protected]'Reference your mail


Dear Customer,



Thank you for contacting Reliance Customer Care.



This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding recharge issue. We understand that your issue has been addressed.



Regards,



Mer Aftar Ali

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



Dial *225 to get your CDMA Prepaid Account Balance Information.



You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Thursday, March 24, 2011 11:17 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE: Reference your mail

Dear Sir

The matter is not clear, I have done recharge for Rs.121, which is not reflecting in my balance, I am not interested promotion scheme for a week to utilised the full amounts. I have done top of recharge for Rs.121 please update my account with Rs121.

Shabbir
[protected]
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Tuesday, March 22, 2011 6:08 PM
Subject: RE:'Reliance=[protected]' Reference your mail


Dear Customer,


Thank you for contacting Reliance Customer care.



In response to your e-mail and subsequent telephonic conversation had with you on your number [protected] regarding the query mailed to us, we understand that your issue has been addressed.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards,



Shisheer Gupta

Customer Care

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



You can call on *333 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Monday, March 21, 2011 06:46 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE: Reference your mail

Reliance

I have made E-recharge mobile no [protected] from my citi bank of Rs 121, but my balance show nil please update and also what is the status of my Id and name.

Any time

In continue with the mail beloe you will find my mobile no.

Regards

Shabbir

----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Monday, March 21, 2011 5:21 PM
Subject: RE:'Reliance=[protected]'Reference your mail


Dear Customer,



Thank you for contacting Reliance Customer Care.



In response to your mail received at Customer Care, we would request you to write us back with the following details:

Your Reliance Mobile number.
Alternate contact number, if any.
Best time to contact you at the alternate number.
We appreciate your co-operation in this regard.

Regards,



Amit Kharat

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co..in or write to us at [protected]@relianceada.com.



Dial *225 to get your CDMA Prepaid Account Balance Information.



You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Saturday, March 19, 2011 12:44 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE: Reference your mail

Reliance

I have made E-recharge from my citi bank of Rs 121, but my balance show nil please update and also what is the status of my Id and name.

Regards

Shabbir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Sunday, February 06, 2011 12:41 AM
Subject: RE:'ADAG=[protected]' Reference your mail


Dear Customer,



This is with reference to your mail regarding account balance wrongly charged for "SymMorningGreting" VAS pack issue towards Reliance India Mobile number [protected], kindly note that no waiver will be provided since the dispute is beyond 3 days. Hence, we request you to write us back within 3 days from the date of account balance deduction.

Further to your mail, please note that the said VAS pack service is unsubscribed as per our records.

Regards,



Amit R Singh

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



Dial *225 to get your CDMA Prepaid Account Balance Information.



You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Saturday, February 05, 2011 09:51 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE: Reference your e-mail

Dear GOOD FOR NOTHING

Please asked somebody can read and write English to reply the mails, specifically I am refer 3 points I need the answers-

1-My ID and adress proof is updated.

2-I would like to know the dates I have asked for the activation of outbound dialer process and Reliance Caller Tune facility.
I have informed you I was out of India for 45 Days, I can proved this with my passport and immigration details, secondly If you check they were not a single incoming and outgoing calls during the period of 18 Oct,2010 to 30th Nov 2010.This service I have not used not for single day,if you unlawfully grap the money I can claim after 10 years also this verdict was passed by high court.

3-Once again I am informing/instructing you I don't want any of these VAS any more hence no deduction of any amounts in future, I want in wrinting.

Don't keep writing we understand the inconvenience caused to you, you are causing inconvenience for last one month

Regards

Shabbir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Saturday, February 05, 2011 8:46 AM
Subject: RE:'ADAG=[protected]'Reference your e-mail


Dear Customer,


We understand the inconvenience caused to you and take this as feedback to improve our service to meet your expectations.


This is with reference to your e-mail regarding amount decrement issue. Please note that as inform you earlier we have checked and verified in our records as per that SymMorningGreting pack has been activated by outbound dialer (OBD) process from your end on dated 16/01/2011. Hence, you have been charged correctly. We are unable to process your request for the waiver.

Also, kindly note that the said pack and Reliance Caller Tune facility has already been deactivated towards your account.

We appreciate your cooperation in this regard.


Regards,



Shoeb Khan

Customer Care
Reliance Communications



For further details, you can visit our web-site www..rcom.co..in or write to us at [protected]@relianceada.com.



Dial *225 to get your CDMA Prepaid Account Balance Information.



You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited... If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Friday, February 04, 2011 10:01 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Reference your e-mail

Dear GFN and dump

You have not reply by points which was mentioned below such as :-

My ID and adress proof is updated.

I would like to know the dates I have asked for the activation of outbound dialer process and Reliance Caller Tune facility.
I have informed you I was out of India for 45 Days, I can proved this with my passport and immigration details, secondly If you check they were not a single incoming and outgoing calls during the period of 18 Oct,2010 to 30th Nov 2010.This service I have not used not for single day,if you unlawfully grap the money I can claim after 10 years also this verdict was passed by high court.

Once again I am informing/instructing you I don't want any of these VAS any more hence no deduction of any amounts in future, I want in wrinting.

Regards

Shabbir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Friday, February 04, 2011 9:03 AM
Subject: RE:'ADAG=[protected]' Reference your e-mail


Dear Customer,



In response to your e-mail regarding balance deduction issue, we have checked and verified in our records as per that SymMorningGreting pack has been activated by outbound dialer process and Reliance Caller Tune facility has been activated from your end. You are not eligible for the waiver on disputed pack since last 72 hours you are using the opted pack services. Hence, we are unable to process your request for waiver.


Also, we would like to inform you that said pack has been deactivated from your account.


Further to your e-mail regarding deactivation of Caller tune services. Kindly refer the attachment for your ready reference.


We understand the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

Further to your complaint against Customer Care executives and services, we have made a note of the same. Please be assured appropriate action will be taken in this regard.


Regards,

Sneha Mankame
Customer Care
Reliance Communications


For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Thursday, February 03, 2011 09:59 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE: Reference your e-mail

Dear GFN

Nothing is address, don't fool with customers every mails I am putting in records it being
distribute to all the mailing groups.

I hope you understand why I called you GFN, after writing simple English language you don't understand.



Firstly in future I don't want any VAS from my end and don't give any excuses,that I have activated.

I have giving in writing instructions I don't want any of this services, this issue was going on ,in the mails, you again deduct Rs 30/. I have informed you I was out of India for 45 Days, I can prove this with my passport and immigration detail, secondly If you check they were not a single incoming and outgoing calls during the period of 18 Oct,2010 to 30th Nov 2010


Secondly my ID proof and address proof is updated, I get a called from your end it is not updated and the same I received mail stating it is updated please clarify.

I have submitted twice my photo ID and address proof one in BTM layout opp Udipi garden Restaurant and second in the forum mall kormangala, bangalore.After that if you can’t updated my record, I don’t know what name I should call you, than I have scan and sent pan card and electric bill by mail.



Thirdly the amounts you deducted went will I get back.



Please reply specifically to the point relevant to the subject raise.



Regards



Shabbir






----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Thursday, February 03, 2011 9:16 AM
Subject: RE:'ADAG=[protected]'Reference your e-mail


Dear Customer,


This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding Services issue. We understand that your issue has been addressed.

Regards,



Shoeb Khan

Customer Care
Reliance Communications



For further details, you can visit our web-site www..rcom.co..in or write to us at [protected]@relianceada.com.



Dial *225 to get your CDMA Prepaid Account Balance Information.



You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited..... If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Wednesday, February 02, 2011 10:25 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE: Reference to your e-mail

Dear Good for nothing and dump.

I have to give you one more name please find my reply in red.

Regards

Shabbir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Wednesday, February 02, 2011 8:46 AM
Subject: RE:'ADAG=[protected]' Reference to your e-mail


Dear Customer,

We apologies the inconvenience caused to you and take this as feedback to improve our service to meet your expectations. It will not solve any of my promblem by apology.



This is with reference to your e-mail regarding amount deduction issue. Please note that as inform you earlier as per our records SymMorningGreting pack was activated from your side though outbound dialer. Hence, you have been charge correctly. We are unable to process your request for the waiver.
I have giving in writing instructions I don't want any of this services, this issue was going on ,in the mails, you again deduct Rs 30/. I have informed you I was out of India for 45 Days, I can prove this with my passport and immigration detail, secondly If you check they were not a single incoming and outgoing calls during the period of 18 Oct,2010 to 30th Nov 2010.

Also to your e-mail regarding service issue for your Reliance Mobile number [protected]. Please note that currently your services is active with ILD(International Long Distance) facility.
Fine -this is not the issue I am disscusing.

If you received again any message (Dear Customer Your CAF is incomplete. Please submit your photo IDs/adds proof at nearest reliance store & get), we request you to kindly ignore that mail.


I have submitted twice my photo ID and address proof one in BTM layout opp Udipi garden Restaurant and second in the forum mall kormangala, bangalore.After that if you can’t updated my record, I don’t know what name I should call you, than I have scan and sent pan card and electric bill by mail.

We understand the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime. You better understand, I am sending you one mail same issue has happen and you have return the amounts.



Regards,


Kinjal Doshi

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



Dial *225 to get your CDMA Prepaid Account Balance Information.



You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Tuesday, February 01, 2011 09:45 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Reference to your mail

Dear Good for Nothing (GFN)



I hope you understand why I called you GFN, after writing simple English language you don't understand.



Firstly in future I don't want any VAS from my end and don't give any excuses,that I have activated.



Secondly my ID proof and address proof is updated, I get a called from your end it is not updated and the same I received mail stating it is updated please clarify.



Thirdly the amounts you deducted went will I get back.



Please reply specifically to the point relevant to the subject raise.



Regards



Shabbir

----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Monday, January 31, 2011 11:03 PM
Subject: RE:'ADAG=[protected]'Reference to your mail


Dear Customer,

This is with reference to your e-mail regarding amount deduction issue.. Please note that as per our records SymMorningGreting pack was activated from your side though outbound dialer. Hence, you are not eligible for waiver on disputed pack since last 48 hours you are using the opted pack services.


Further to your e-mail regarding deactivation of SymMorningGreting pack, kindly note that the said pack has already been deactivated from your account.


Also, refer the details for deactivation of Caller tune..


We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,

Biswash Thieng
Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

Dial *225 to get your CDMA Prepaid Account Balance Information.

You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited.. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Monday, January 31, 2011 09:52 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Reference to your mail

Dear good for nothing

I raised the issued of deducting the amounts for VAS and gave the instruction in future I don't want any of these services, inspite of, who have deducted Rs 30/ from my account for CRBT.

Secondly I asked whether my ID proof and address is updated , you reply it is done, I am getting called from your end your ID proof is not updated.

I am humbly requesting you, improve your service or you will no way.

Regards

Shabbir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Sunday, January 30, 2011 11:00 AM
Subject: RE:'ADAG=[protected]' Reference to your mail


Dear Customer,
With reference to your e-mail and subsequent telephonic conversation had with you on your Reliance Mobile number [protected] regarding CRBT (Caller Ring Back Tone) issue. We believe your issue has been resolved.

Reshma Kadu
Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

Dial *225 to get your CDMA Prepaid Account Balance Information.

You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Saturday, January 29, 2011 10:54 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Fw: RE: Reference your e-mail

Dear Sir



Today I received once again a message “Your subscription to CRBT service has been renewed at Rs 30 for a period of 30 days”. Repeatedly requesting you I don’t want any of the services still I get message, please I am not interested of having all this services. Also the refund of Rs200/ is pending, let me know went I will get refund.



Regards





Shabbir

----- Original Message -----
From: shabbir
To: [protected]@relianceada.com
Cc: [protected]@gmail.com
Sent: Friday, January 28, 2011 12:30 PM
Subject: Re: RE:'ADAG=[protected]'Reference your e-mail


Dear Sir

I still get message for renewal of the VAD services,hope you are not going to deduct any further amounts from my mobile no. [protected] and [protected]. Further you have updated my name and address for ID/adress proof.

Regards

Shabbir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Sunday, January 23, 2011 12:06 PM
Subject: RE:'ADAG=[protected]'Reference your e-mail


Dear Customer,


This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding Value Added Services and Do Not Call (DNC) facility.. We understand that your issue has been addressed.

Further if you have any issue, please write us back.

Regards,


Sanjeev Mallan

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



Dial *225 to get your CDMA Prepaid Account Balance Information.



You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited....... If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: shabbir ([protected]@synergyind..com)
Date: Saturday, January 22, 2011 12:24 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Reference your e-mail

Dear Mamta Ragiru

I have mentioned for my both the mobiles no.. [protected] and [protected].
In future I don't want any VAS for my both the mobiles and no commercial phones i..e Do not Call (DNC) or National Do not Call (NDNC).

Refund of the amounts deducted for VAS issue is still pending from your end.

Regards

Shabbir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Saturday, January 22, 2011 11:53 AM
Subject: RE:'ADAG=[protected]'Reference your e-mail


Dear Customer,

In response to your e-mail and subsequent telephonic conversation had with you on your Reliance Mobile number [protected] regarding the e-mail mailed to us, we understand that your issue has been addressed.

Regards,


Mamta Rajguru

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

Dial *225 to get your CDMA Prepaid Account Balance Information.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per e-mail (including attachments).

Kindly, create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error, please notify us immediately.

-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Friday, January 21, 2011 11:56 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Reference your e-mail

Dear Shisheer Gupta

Please find attached Pan card and Bangalore Electrical Supply Company Limited bill for adress proof.

Regards

Shabbir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Thursday, January 20, 2011 8:03 PM
Subject: RE:'ADAG=[protected]' Reference your e-mail


Dear Customer,



In response to your e-mail and subsequent telephonic conversation had with you on number [protected] regarding the query mailed to us, we understand that your issue has been addressed.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards,



Shisheer Gupta

Customer Care

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



You can call on *333 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Thursday, January 20, 2011 10:18 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Reference your e-mail

Dear Reliance (I don't know what adjective I should used)

Please find my reply in Red.

Regards

Shabir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Monday, January 17, 2011 10:03 PM
Subject: RE:'ADAG=[protected]'Reference your e-mail


Dear Customer,



This is with reference to you e-mail regarding deactivation of VAS pack against your Reliance Mobile number [protected] and [protected]. I have complain of deactivation of VAS of my mobile no[protected] and also unlawfully cheating customer. Please refund the amounts of Rs 200/ deducted for VAS.Unfortunately, the details provided by you do not match with our records.Ater submiting all the documents requied for identity and address proof If still your record are not updated it not my concern, it saw how well and organised way you works, this mails is repeatedly send, records do not match I don't have time to repaly again and again, I have also given the proof of mode of recharge from my citi bank account, date of change of handset and recharge amounts. let me know how to updated the records I have given enought proof. Hence, we request you to write us back with the following details:

Further if you wish to deactivate said packs, please forward the following details to us at the earliest:

Complete Name of owner's (as per our records). Given
Alternate contact number, if any. given
Best time to contact you on alternate number..given
Any one from the following:

Complete billing address (as per our records). Given
Date of birth. Given
Last called number. Last call received no...... [protected] time 20:38 on[protected]written time 10:17am)
Last recharged denomination (with date).Rs225 from citi bank online on[protected].
We would require the same to assist you better.


Alternatively you can visit your nearest Reliance Mobile Store for the same. One of our executive will assist you better.

Also, we would like to inform you that the waiver of Rs.30/-for [protected] against SymMorningGreting pack will be posted in your account within 24 hours.

The list of Reliance Mobile Stores is attached herewith for your ready reference.


Further to your e-mail regarding activate of Do not Call (DNC) or National Do not Call (NDNC), it is a facility wherein after registration, you will not receive any 'unsolicited or marketing' calls from telemarketers of any operator.

You can register by following either of the below mentioned options:
By calling at Reliance Customer Care number *333 from your Reliance phone.
By filling up the form available on our website www.reliancecommunications.co.in
By sending email to our customer care id [protected]@relianceada.com
By calling on 1909 (free) from your Reliance phone.
By sending sms to TRAI’s number 1909 (free) with the text START<space>DND or ACT DND to 55333
Please note that this facility gets activated within 45 days from date of activation.



You also have an option to cancel the registration of DNC or NDNC. The options for the same are given below:

By calling at Reliance Customer Care number *333 from your Reliance phone.
By sending sms to Trai’s number 1909 (free) with the text STOP<space>DND.
You will be pleased to know that this facility is provided free of cost.


Regards,



Haresh Parmar

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



Dial *225 to get your CDMA Prepaid Account Balance Information.



You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited....... If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Monday, January 17, 2011 10:07 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Reference your mail -unorganised reliance empire

Dear Reliance ( every time new person reply)

I don't understand repeately same question is asked which is replied in the previous mails. Every time new persons is writing the mails without knowing what the previous mails content, I am sorry, that I am a consumer to the unorganised company. I am writing for my mobile no. [protected] and other mobile no [protected] is for your information that I am also having one more connection.

Please find my reply for below query in RED.

Regards

Shabbir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Friday, January 14, 2011 9:51 AM
Subject: RE:'ADAG=[protected]'Reference your mail


Dear Customer,

This is with reference to your mail regarding restoration of services, kindly note that the services against your Reliance Mobile number [protected] are currently active with International Long Distance (ILD) calling facility.

Further, with reference to your e-mail regarding deactivation of VAS packs. Please note that the details provided by you doesn't match with our records. Hence, we request you to write us back with the following details for further assistance.
Correct name and Address (as per our record):check trailing mail
E-mail id:check trailing mail
Alternate Contact number
check trailing mail
Best time to contact you at the alternate number:check trailing mail
Kindly be assured that after we receive the required details, we would do our best to assist you with your concern..When you cannot understand the simple written letters/mails, how could you can assist in the best way.


In continuation to your e-mail regarding complaint against Customer Care Executive, please note that we have taken up your issue with the concerned team for appropriate action to be taken.


We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards,

Pravin Dwunde
GSM Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Thursday, January 13, 2011 10:21 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Reference your mail

Dear Amit R Singh

Please find my reply in Red below:-

Regards

Shabbir
----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Thursday, January 13, 2011 1:24 AM
Subject: RE:'ADAG=[protected]' Reference your mail


Dear Customer,



This is with reference to your mail regarding restoration of services, kindly note that the services against your Reliance India Mobile number [protected] are currently active with International Long Distance (ILD) calling facility.
I know, I didn't deny. I have one more connection mobile no- [protected] FYI.

Further to your mail regarding amount decrement issue, please note that as per our records AltVoice, IndVMobRadkannada, SymSHealth and SymLovePoem packs has been activated through OutBound Dialler (OBD) and Interactive Voice Response (IVR) mode from your end. Hence, we are unable to process your request for the waiver.

Please furnish the date I have asked for the requests.

In continuation to your mail regarding deactivation of VAS pack issue, we request you to write us back with the following details:

I have already furnish my records please check trailing mail;
Complete Name (as per our records).check trailing mail
Complete address (as per our records).check trailing mail
Date of birth (as per our records).[protected]
Last amount recharged.check trailing mail
Mode of recharge. From City bank on line account
Activation date (as per our records).It a very old connection but I can furnish date when I change my hand set with sim card[protected] on the same day I have also recharge for RS 888/. I have also furnish my ID and adress proof to Reliance customercare in Forum mall at kormagala.
Alternate contact number, if any.check trailing mail
Best time to contact you at the alternate number. check trailing mail.
If my detail is not same as per your record It not my concern, it show how unorganised way you works.
The details furnished by you would enable us to assist you better.

Further to your mail regarding waiver for account balance wrongly charged issue, kindly note that no waiver will be provided since the dispute is beyond 3 days. Hence, we request you to write us back within 3 days from the date of account balance deduction.

I have mention, I was out of india, as per consumer right this clause is apllicable for the good purchased such as health products and perishable only.

In continuation to your mail regarding complaint against services offered and Reliance World, please note that we have taken up your issue with the concerned team for appropriate action to be taken.



We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Regards,



Amit R Singh

Customer Care
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



Dial *225 to get your CDMA Prepaid Account Balance Information.



You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: shabbir ([protected]@synergyind.com)
Date: Wednesday, January 12, 2011 12:18 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Reference your e-mail

Dear Sir



We all know corporate policy to extract money from the customer were ever it possible, I still don't agree with you. I have a proof my immigration and passport detail shows I was out of India for 48 days legally my company lawyer can reply to your mail.



Few years before they stop my outgoing calls and asked me to furnish my ID proof and Address proof along with the photo, which I am submitted in BTM layout reliance customer care branch, opp Udipi garden Restaurant, Once again it happen I spoke to the customer care and my outgoing was resume, recently third time I received call to furnish the ID proof and address proof I kept everything ready He was supposed to collect from my resident but did not turn up.



It showed you works unorganized way, I am extremely sorry on your reply. Please let me know what is the next step.



Regards



Shabbir

----- Original Message -----
From: [protected]@relianceada.com
To: shabbir
Sent: Wednesday, January 12, 2011 11:44 AM
Subject: RE:'ADAG=[protected]' Reference your e-mail


Dear Customer,

This is with reference to your e-mail regarding amount decrement issue. Please note that as per our records AltVoice, IndVMobRadkannada, SymSHealth and SymLovePoem packs has been activated through OutBound Dialler (OBD) and Interactive Voice Response (IVR) mode from your end. Hence, we are unable to process your request for the waiver.

Further to your e-mail regarding deactivation of the above packs and DND activation, kindly note that the details provided by you doesn't match with our records. Hence, we request you write us back with the following validation details.


· Best time to contact you at the alternate number......
· Complete Name.

· Address as per our record.

· Date of birth..

· Reason and approximate date you called up *333 last time

We would require the same to assist you better...... We tried to contact you on the number provided by you but were unable to reach you.

Also to your e-mail regarding proof of IVR details, kindly note that we are unable to process your request for the same.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards,

Sushmita Chakraborty
Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

Dial *225 to get your CDMA Prepaid Account Balance Information.

You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited.. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: shabbir ([protected]@synergyind..com)
Date: Tuesday, January 11, 2011 03:31 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: Re: RE: Reference your e-mail

Dear Sir

We are facing inconvenience went we get letter mentioning charges were deducted as per the request made from our end, firstly I was out of india for 48 days, secondly I have never made such requests for the value added services, whenever I received such mail I immediately reply unsub 1003 and in return I get reply "No Default configured".Please send me the proof of IVR made from my end.

Previous same issued happen that time I was able to contact customercar and manage to waive the subcribtion amounts and credited in my account.

I don't want any "value added services" I hope it clear.

Name- Shabbir t k

Address C-901 Springfield apartment
Bellandur gate
Sarjapura Road
Bangalore 560102.

Last recaharge Value Rs 65/ On 9/1/2011.

Last time I call *333- 11/1/2011 just for checking.

Alternative contact nos[protected].

Between 8.pm to 9.00 pm

I also would like to put requests for DNC and NDNC.

Regards

Shabbir
----- Original Message ----
From: [protected]@relianceada.com
To: Shabbir
Sent: Saturday, January 08, 2011 10:51 PM
Subject: RE:'ADAG=[protected]'Reference your e-mail


Dear Customer,

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

This is with reference to your e-mail regarding amount decrement issue, please note that we have checked and verified in our records as per that VAS (Value Added Services) AltVoice, IndVMobRadkannada, SymSHealth and SymLovePoem packs has been activated through OutBound Dialler (OBD) and Interactive Voice Response (IVR) mode from your end. Hence, you have been charged correctly. We are unable to process your request for the waiver.

Further for deactivation of said pack, kindly write us back with the following details as per our records:

Complete Name and Address as per our records.
Date of birth.
Last recharge Cos value (Denomination for recharge voucher / E- recharge done).
Activation date.
Reason and approximate date you called up *333 last time.
Alternate contact number, if any.
Best time to contact you at the alternate number.
We require the same to assist you better.

In continuation to e-mail regarding Do not Call (DNC) or National Do not Call (NDNC), this facility wherein after registration, you will not receive any 'unsolicited or marketing' calls from telemarketers of any operator.

You can register by following either of the below mentioned options:
By calling on Reliance Customer Care number *333 / *222 / 198 from your Reliance phone
By filling up the form available on our website www.rcom.co.in
By sending an email to our customer care id [protected]@reliancead