Reliance Communications — Unwanted deduction of balance in account of activating service pack

GSM — duduction in account balance

hi My name is ashwin.my mobile no is [protected]. I activated JADDU15 pack on my no. through no *777#. After that in few min i got confirmation msg and my balance deducted by 15Rs.but actually that schme was not activaed on my no. After that i made a call to customer care they suggest me to wait 48 hrs.after 48 hrs. After that i tried very hard to made a call to customer care but due to poor service i cant.then 16 aug i called to cc from my brother's no. they told me i should have to cal to cc within 3 days.

smart service report — network& rcv voucher

dear sir
in our town no service in rcv voucher,more coustumer are face more problem, no distributer point avilable in our town, no network in our mobile at every time, network besy also in all time.any number number u call busy all time, please kindly cleare this problem and send mail.


thanks regard
debi prasad tripathy
nabarangpur,764059
orissa

Reliance GSM — balance didction

i have bought a reliance GSM sim on 29th july and recharged it with 46 value voucher,285 for 400 STD minutes,and 100 for talktime.then on 15th of august onward......my simcard got suspended from company without warning and reason.i have made complaint for it.but i hav'nt got any response from company,i have visited reliance web world many times with respective documents.
after 15 days of making complaints on 2 september my no. got reactivated with no previous recharges.i asked customer care but they told me to visit web world then i went there so, they told me that they cnt help me cause due to documents entry my no is seized and reactivated.and they dont have any previous detail for it.so, they can't help me and told me to forget about my previous recharges and continue with newly activated sim...........my no is [protected]

Reliance GSM — Deduct balance from account

Dear sir,
This is madhukar sondkar. From mangaon, Dist-Raigad,MAHARASHTRA.
My mobile no. Is [protected]. At the date[protected] in my acc. Rs 99/- will be reducted. When i called to customer care no. They couldn't know my problem...they have not recieve my call.
Sir,I cant understant..why me charged rs 99/-.
Sir...plz suggest me
to refund my balence.
Thank You....
-Your faithfully

Reliance GSM Service — Don't know why they cut my balance

Dear Sir/Madam,
I have a Reliance GSM connection as its known as Reliance Smart and my number is [protected].
From a last few day they are provide me a outstanding service 1- With out any information they are activating Caller tune on my number, when I brought to them they are saying, its activated from your side and balance deducted from the main account, when I never tried for any caller tune. Most interesting thing is those number which they use to use is very common, that you think that somebody really called you. And reduce that its not end when I deactivate that, just next day again its activated again reduce balance now I just fade up I really don't know what should I do. Mooney is really a factor for all. They are irritating us. When ever we want to contact with the customer care every we get answer PLEASE CALL AFTER HOURS, RECENTLY WE DON'T HAVE ANY INFORMATION ABOUT YOUR ACCOUNT.
And we suffering ....please help me

MY NO IS DISCUNECT [protected]

Same has been facing since last 6 months...

Reliance Mobile — Unnecessary deduction for the unwanted service

I was charged for the services, which I never wanted and always tried to abstain from all those. In this regard when I spoke the Customer Care Representative, the response what I got was not correct and the representative disconnected the call after putting me on hold for about 10 minutes. And again when I called up for the same, the representative stated something different thing for deduction and the representative took my complaint and gave me the interaction number and said me that I'll be getting the confirmation with 24 hours from now, but nothing happened even after 2 days. Again after 2 days, I called up the Customer Care just to know status of my complaint and at that time, Iearnt that the complaint is not yet resolved and therefore, I made another complaint for same thrice.

After making the complain thrice, I recieved an sms stating your interaction no is so and so and your complaint will be resolved in 24 hours. and in the evening (same day) I received bulk of sms(s) stating that "your complaint has been resolved and your were charge correctly," but this was not the truly case.

To get back your money, Post your complaint to [protected]@relianceada.com; [protected]@relianceada.com corporatecentre.[protected]@relianceada.com
and www.pgportal.gov.in to "Department of Telecommunication"


This is the RELIANCE strategy to earn money. Reliance at No.1 to cheat indians.

Reliance GSM — Activating the service and cut a amount of rs 10

my number is the Relience GSM service provider usually cut an amount of rs 10 after 2 or 3 days regularly what to do with them

they also not registering my complain by saying that service is activated from your side

yes i agree

I am using reliance GSM since last 10 months, last 10 days(from 12 july 2010) my balance is deducting 20 rs in every 2 days..i used to request often customer care regarding this problem. please disactive my any plan..even i did't activate any plan..Customer care representative assured me they have disactive my all service..some days later again my balance deduct. again i complain. thus they have deducted my 80 rs. without any clue.. i am helpless. now i am complaining agaist this.. even i will not use this no in future..any one can help me out

my number [protected] I am using reliance GSM since last 6 months, TODAY days(from 21 july 2010) my balance is deducting 39 rs in massage pack auto renewal service i did recharge every month this pack but this month how renewal msg pack . today i recharge 19 rs msg pack then after my balance deduct 39rs then request often customer care regarding this problem. please return my balance .Customer care representative not provide my money n he behave rudely he say rudely balance was not provided again i complain. thus they have deducted my 39 rs. plz return my money..reliance gsm executive r not helpfully to the Customer if you not solve my problem then i will not use this no in future..any one can help me out...
my email id is ...[protected]@gmail.com

my mobile number is[protected] and i am using it from last more than a year but from last three months my balance is deducted Rs30. regularly for ; khel khel me; pack. which is i never subscribed. Please unsubscribe this service.my email id is...mdmustakim.[protected]@gmail.com

Reliance — Pack subscribed automatically and deduction in balance

Dear sir / Madam,
i am customer using reliance CDMA mobile , i am having two mobile phones, There is unnecessary deduction in balance from mobile number [protected], While calling customer care they always say , that technical problem is there and they are unable to solve the problem,it is happening from last 3 months. As last few days i am regularly calling them , they said that a service pack is activated and you have to unsubscribe it by sending message. I have send that message a number of times, but still balance is being deducted. So please look into the matter. You can call me on number [protected].

Reliance GSM — reliance gsm Complaints - Unwanted deduction of balance in account of activating service pack

Dear sir; i hv a no [protected] of reliance commpany mu name vicky bansal .
the commpany deduction my balance in my mobile account of activating service pack.i called costmr care there manpreet singh pick the phone and says u hv take this service but i dn't . this is happning with me sevrel times......

Dear Sir
I m a reliance GSM coustmer from 2 year and my cell no is [protected]. But from last three month I m facing so much problem in reliance. I dont knw what u ppl are doing. Now a days u r deducting balnce without any reason. Voice sms is activated automatic on my moblie. Yesterday on 08november2010 my balance was 73 Rupess somthing but on 2day morning on 09nov.2010 when i checked my balance it was 0.07Rs. So when i called to coustmer care at 198 the are telling there is system updation so we cant tell u where your balance is deducted. Again at evening I recharged wid 50 rs nd my balance was 43 rs somthing paise at evening on 09nov2010. But after somtimewhen i checked my balance it was 0.01Rs.
again i called to coustmre care and i got same response that there is system updation so we cant tell u where your balance is deducted.
So tell me what I hav to do.
If now reliance is doing like that only then tell me directly I can change my connection.
I am waiting for reply and action.
I want My balance back.

Regards
Deepak Arora
[protected]

Reliance Mobile — Unwanted service activated and amount deducted,rude behavior from helpline

My mobile no is [protected]

Unwanted service has been activated on my mobile (caller tune) and amount deducted Rs,30/-

I had refilled a sum of Rs.50 on 26/11/2010, wherein i recd a talk time of Rs.43/- and odd

I spoke for around 2 minutes (reliance no) and after that i chckd the balance. Amt o/s was Rs.31 and odd.

I called customer care (though they dont care) of Reliance Mobile. He gave me some vague answer saying that the amount was not deducted but transferred to NIGHT SPEAK facility. I told him he was saying contradictory statements. I had not opted for any scheme (, which i had checked with them a few minuted back and i was informed that there was no scheme activated in my number. i has asked them to disconnect if any activated from their side , because last time an amount of Rs.5 had been deducted unnecessarily) neither NIGHT SCHEME nor for that matter any other scheme. I was asking him the reason which he forcefully disconnected by saying "Reliance Mobile me call karne ka shukriya.....".

I again called , this time i was given another reason saying that the amount was on account of caller tunes which was in negative balance and no further amount will be deducted hence forth. He confirmed that he had disconnected the caller tune facility (not activated by me) and there was no other scheme activated.

After few minutes to my suprise i again recd a msg confirming deduction of Rs.30/- towards caller charges (again not activated by me) and told me to press certain instns for deactivating , which i did. The balance was shown as 0.30 ps

I again called 2-3 times to their call centre and each time , each one told a unique reason

first one said -- our server is not updated pls call again

second one - your charges have been deducted in the morning itself (strange)

third one - we cannot view the deduction in our server and hence we cannot tell you why it has been deducted. the system will be updated afte 6 hrs

I can recollect the name of 2 or 3 persons a) Satyendra b) Yusuf c) Vivek.

I could easily make out that the persons to whom i spoke were irresponsible and rude in their behaviour.

Each one were saying a different story for the same deduction. I had refilled Rs.50 and could speak only for 2 minutes and the balance was 0.30 ps.



I am terribly upset with such kind of cheap service and in such an competitive enviornment. I want my money back and want the customer care of Reliance Mobile to be trained with respect to their voice,words, courtesy , respect to customers because of whom they get their pay/salary.

I am using reliance GSM since 2007. my balance is deducting 30 rs in last days..i used to request often customer care regarding this problem. pleaseagain my balance deduct. again i complain. thus they have deducted my 30rs. without any clue.. i am helpless. now i am complaining agaist this.. even i will not use this no in future..any one can help me out

Reliance — Activation of Service & Deduction of balance

Dear Sir,

My Reliance No. is [protected].

My Complaint no. is[protected]

During Last 2 months(Nov-Dec) I faced lot of activation of sevice by your side i.e.,

Callertune, SMS Pack & Voice Pack.

I complaint no. of times on *333 and get feedback from Custmer Care of

Deactivation of service in 24 hours , But yet didn't and Deduction of Balane from my

Account for same service continueously 2-3 time in the month.


Kindly resolve my problem and update my account balance with the deducted

balace from your side, otherwise I take necessary action against Reliance Deptt.