[Resolved] Reliance Communications — Misleading advertisement | |||
I had subscribed a Reliance postpaid connection a few months back seeing an advertisement on Reliance website that there is a offer on "Unlimited STD Calls" with a fixed monthly bill. The plan was named as "Unlimited 899" and it was written on the website at that time that we can call to all STD number with this fixed monthly bill, no matter how much time we talked . As my relatives are staying outside the state and I had to make frequent STD calls I thought to avail this plan to save my expenses. I then filled up a form in Reliance website so that the customer service representative can call me I can further ask him about the plan if what was written on the website was right or not. After 2 days a customer representative came to my house and told me that what was written in the website is completely right and I can make "Unlimited STD" calls in this plan. I thoroughly asked this to him 3 times to be double sure and I got the same affirmative response from him. I then subscribed the plan thinking that my monthly mobile bill will be restricted to Rs.899. After one month to my utter surprise I got a bill of around Rs.2800! I then contacted the customer representative of Reliance Communications and they told me that there was a "capping" of 3,60,000 seconds for all calls in that plan. But at that time it was not updated in the website as well as the customer representative who visited my house didn't said this! I told the customer care that it was fault on their part because they have convinced me to use this plan by telling lies but they paid a deaf ear to this and told me to pay the dues. I felt cheated. Few days after, I was getting threatening calls in my other cell number to clear the dues accompanied by abusive languages. Can I ask the sovereign Government of India what should I do and when all these big companies will stop looting by telling lies from their own country men? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
I saw the advertisement of reliance gsm mobile, Hrithik Roshan is ambassador of this advt. in this relianvce claims that India's only 3G ready GSM network. How can they claim India's only 3G network. Have they forgot BSNL/MTNL hv already launched 3G services. So my compliant is this how they are claiming India's only 3G GSM network? They should correct the punchline of their advt.
Reply
ya ur right, Relaince even saying they are no 1 network, how can they do it, by giving worst service, they don't have 3G service, they are 3G ready
I agree that Reliance is 3g ready although BSNL and MTNL have started 3g only in selected cities..
The point is that as Reliance being a private sector they are waiting for the approval from TRAI to start the service
Once the permission is granted Reliance deployment of 3g network will be all around India ..
Thats wat i came to know
The point is that as Reliance being a private sector they are waiting for the approval from TRAI to start the service
Once the permission is granted Reliance deployment of 3g network will be all around India ..
Thats wat i came to know
3G was not launched in India when the ad was launched. So, both technically and legally, the ad is correct.
Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709