[Resolved]  Reliance Communications — Payment done- got confirmation message for recharge-but not got balance or packs

Address:

Delhi

Dear Sir,


With reference to the subject, I would like to draw your attention that I am very dissatisfied with the reliance services. I am having 2-3 more number with my family members and they are facing the same problem as well. However Customer care is also not supportive.. rather they have disabled my customer care as well as other number's whose i hv contacted them.i.e: I am not able to contact customer care.. I have also speak to senior persons as well but not able to get satisfactory answer..


I mostly stays out of station, and this type of problem like no data pack and no balance ( of the fact you have already recharged) , gives a lot of pain and inconvenience.

The details of few incidence are as follows:

1. Yesterday i.e: on 13 APril, I made an online recharge of Rs 101 ( promo balance Rs 100 and 1 GB 3G data for 30 days ), I got confirmation msg at the same time, but till now i.e: 14th april 6:57 pm, balance and 3G data has not credited to my account. Reciept of the recharge has been attached for ur reference.

2. On 22nd March, I gott a msg that " Recharge witt rs 247, you will get Rs 150 balance and 1 GB data", I made a recharge on same date annd got a confirmation msg as well, but till date neither I have recieved Rs 150 balance nor data.



I would like to request to please arrange for the resolution of my problem at the earliest.


May please contact me on my mobile[protected] or [protected] incase of any other information you may need to resolve the matter soonest possible.





Thanks & Regards
Neeru Rawat