[Resolved]  Reliance Communications — reliance global passport

I own a reliance passport SIm number[protected]. My Sim card did not work in Korea and always showed an error message “operator has insufficient balance or otherwise there was no error but calls did not go through. When I complained I got a reply saying we will investigate. Nothing was done and I let it go. I traveled to Spain on 2nd may and to avoid these issues recharged with rs 3000. In Spain and also in Switzerland the phone did not work. I tried in different handsets but the calls were not going through. The helpline numbers were not answered. I came back on 15th. I am not happy with a card that does not work. In my trip to China only SMS went through but not the voice calls.
I obviously want to discontinue and get my money refunded. The emails to customer care get replied with ‘we will get back” but no one does. I called Mr. Pradeep Borse , national manager on Saturday and he was so rude to me that I could not believe my ears. He also banged the phone down.
TRAI has set up an appellate authority if we have disputes so i wrote a letter to Mr pankaj of the appellate authority and received no reply. The third layer is to write to the president of the company. i tried that and got a nice reply i.e. send me the docket number of appellate authority complaint otherwise we are powerless to investigate. Isn't that smart way to fool the customer. I gave up. Please read this and stay away from such a fraud company. please spread the message.
I then traveled to Bangkok and tried to use this SIM since i was saddled with 3000 rs of my own money. Surprise , surprise the message i got that the said network was blocked! I was en route to Vietnam and lo behold it worked! I used some of my money finally in Vietnam.