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Reliance Communications — Reliance webworld is not disconnecting my reliance Postpaid datacard service

Sir/Madam,

I am having Reliance Netconnect Datacard- Postpaid connection from last 3+ years. Now, I don’t want to continue this postpaid connection.
In order to disconnect OR convert the same to prepaid, I visted Reliance Mobile Store/ Web World located at Ghaziabad & Noida more than 7-8 times. But, I was unable to get the connection disconnected. I was ready to submit all my address proofs/photo ids along with full & final settlement but nobody from reliance was ready to disconnect my postpaid connection.

Every time, I got below response from web world staffs-
1. Server is down/Unable to fetch your details for cancellation
2. Address is different in the database- Need the corresponding address proof

The different/wrong address as mentioned by reliance staff, is not the one which I submitted as an address proof. I don’t know why/how & whose address got updated in the reliance database although my correct address is still getting displayed in monthly e-bill cycles.

In past also, I tried to disconnect this connection as it was no longer required by me. But I got fed-up after chasing reliance staff/customer support several a times. When I called reliance phone support, they just mentioned that disconnection has to be done thru web world only.

I request from reliance management to please take strong action against this harassment & tortures which your customer is facing from a long time. And please disconnect my connection immediately.

Below are the postpaid connection details-
Name: RAHUL KUMAR SINGH C/O- HP INVENT
Data Card#: [protected]
Contact Address: (As per my Rashan Card proof submitted by me)
B70 Panchsheel Vihar, Kirki Extn, New Delhi-110017
Thank you
Rahul Singh (Ph- [protected])
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Reliance — Service no ready

I was perchase the Relience walky before 15 days & I was submitted the paper also but relience walky is not working & say the reason u r document is not submitted.
Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care
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