[Resolved] Reliance Communications — Unwanted VAS

bhask286

from Bengaluru, Karnataka

Address:

Delhi

VAS 'Altruist Subscription' was automatically activated on my phone ([protected]) at 1.26 pm on Friday 9 August. I was charged Rs 49.00 for this. There is no explanation about how this was activated, and the customer care agent was unable to refund the charges.

The full transcript of my call is below:

You are now chatting with sheetal
(15:12) sheetal: Good Afternoon! Bhaskar ,let me confirm your number [protected] , is it correct?
(15:12) Bhaskar: Hi Sheetal, My subscriber number is [protected]. I have just been charged Rs 49.00 for VAS 'Altruist'.
(15:12) Bhaskar: Yes, correct.
(15:12) sheetal: Please be online let me check the details.
(15:14) sheetal: As I have check you have been charge for Altruist Subcription for Rs 49.
(15:14) Bhaskar: What is this subscription? I have not signed up for this.
(15:14) sheetal: Such service gets activated on selection of the invalid option while checking the balance and if you have click on any invalid link while surfing internet.
(15:15) Bhaskar: Please explain - my phone was not being used at the time, and I have not clicked on any links.
(15:15) sheetal: It has been activated by dialling any of the star code.
(15:16) Bhaskar: As I have explained, I have not used the phone - the time of the message is 1.26 pm, the phone was not used - this has been automatically deducted for no reason. I did not use any star code.
(15:17) sheetal: I understand your concern sir.
(15:17) Bhaskar: So, what is the solution?
(15:18) sheetal: I will take request to de-activate these pack .
(15:18) Bhaskar: What pack? You have just said that this was automatically deducted because of clicking on some invalid link - I am confused by your response. What, exactly, are you de-activating?
(15:19) sheetal: These is Altrust event it is a VAS services.
(15:20) sheetal: These is a VAS pack activated by dialling any star code.
(15:21) Bhaskar: What is the service? You are not explaining. I will have to complain about this, as there are many reports about Reliance charging customers for VAS without them having requested these - I do not find your explanation satisfactory.
(15:22) sheetal: Such service gets activated on selection of the invalid option while checking the balance and if you have click on any invalid link while surfing internet.
(15:22) Bhaskar: I have just told you that I have not checked balance or surfed the internet - you can check the transactions on my account to verify - so, please explain, otherwise transfer me to your supervisor.
(15:24) sheetal: Sorry we do not have authority to transfer the chat
(15:24) sheetal: Can I take request for de-activation of these VAS pack ?
(15:25) Bhaskar: Can you tell me what is the service? You claim I have subscribed for this - Rs 49.00 is a very high charge! What is the service. I have texted 121, and they say no service is active on my account. You are asking me to de-activate something, but cannot tell me what is active!!
(15:25) Bhaskar: What is the VAS pack that you are de-activating? Please specify.
(15:26) sheetal: As I check Altruist VAS pack has been subscribe in your account .
(15:26) Bhaskar: What is Altruist VAS pack? I have asked this question three times!!!!
(15:26) sheetal: It is a VAS Pack.
(15:27) Bhaskar: Yes - what is the Value Added Service (VAS) - what do I get for Rs 49.00?
(15:27) sheetal: It is just a VAS services.
(15:29) Bhaskar: What do you mean - "just a VAS services"? When a customer is charged for a service, you should be able to say what the service is - is it free calls, ringtones, what is the service? You are not able to explain - this is nothing but stealing money from your customers!
(15:31) sheetal: You will get different services messages in these pack.
(15:32) Bhaskar: What messages? You are still not telling me what the service is? Messages from whom? For what purpose?
(15:33) Bhaskar: Please see this thread online - there is evidence that Reliance Communications is doing this to other customers:
(15:33) Bhaskar: https://www.consumercomplaints.in/my-complaints.html reliance-cdma-unnecessary-vas-service-activated-without-my-concern-c841526.html#comment
(15:33) sheetal: It is a value added services in these you will get messages about all services such as songs,movies, cricket etc.
(15:34) Bhaskar: I did not ask for these - or request them. Please de-activate immediately, and refund these charges for Rs 49.00. I will also escalate this complaint online.
(15:35) sheetal: Please be online Iam taking down your complain for de-activating these pack .
(15:36) Bhaskar: I am online. I would also like the charges to be refunded to my account.
(15:37) sheetal: Sorry re-fund will not provided to you for the same.
(15:38) Bhaskar: Can you confirm de-activation. I will raise a complaint about the refund separately.
(15:39) sheetal: I have taken down request for de-activation of these pack
(15:39) sheetal: Your request id is[protected]
(15:40) sheetal: You will get resolution within 2 days.

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Related Reliance Communications reviews

View all 22889 Reliance Communications Reviews

Comments

b.p. singh

from Thiruvarur, Tamil Nadu

Reliance Communication — unwanted pack

sir
i have reliance mobile no. [protected] cdma prepaid whenever i recharge it than after one day all amount get leps

bp singh

Vishal Jain

Reliance Communications — Handset Activation

I have taken a new postpaid connection on 20th June and I was told my number would be activated in 48 hrs, its 5 days my number is not activated I got a call from Reliance Communications RT Nagar store Bangalore and that guy said on Monday 22nd that my Rental Agreement has only 2 pages and there it is continued, I told him that my address and all necessary details are convered in first 2 pages only and thats why I didn't felt like taking zerox of all the pages, BUT if still needed I would get them also, he informed not needed and said the number would be activated after a verification call next day.

I gets a call from one person I was not at home as he called in office hours and told in office and then he just said when i could be available I informed him in morning b4 09 and in night after 08 he said fine.

Since then I am chasing Reliance Communications and no one has any answers what happend to my activations and finally today on 25th I comes to know that my docs are rejected as my Rental Agreement is having 2 pages only.

Its so much inconvinience caused here first RT Nagar Reliance center should have checked the docs properly while they were submitted and when I was called next time that guy should have asked me to submit full copy as mandatory to get connection activated.

One more things the customer service is PATHETIC of Reliance Communications...no one knows whats happening the customer keeps calling and people keep transfering from one department to another and giving lame excuses as system down, and no power supply in store...really very very bad customer service.

haseen ahmad

from Jaipur, Rajasthan

reliancecommunications — complain

sir mai reliancecommunications ko mobil [protected] jo haseen ahmad ke nam se hai 18.12.08 se lagatar network ki complain kar rahu jika complain no 83392791 hai
mare antim compalain 4.5.09 ko ki hai lag bhag 8month ho gaya likin company ne abhai tak
complain Resolve nahi ki mai bahut pareshan ho network ki vaja se plz help me

brijender sharma

from Allahabad, Uttar Pradesh

Reliance Communication — unnecessary &unwanted activation

Dear Sir,
I am filing complaint against unnecessary &unwanted
activation of value added service on prepaid connection without the permission or request from the consumer and deduction of activation and reactivation charges directly from account balance. this has been done previously as well, and no action has been taken against customer's complain...Iam suffering from this syndrome for last three month.My mobile no. is [protected]
yours
B.K Sharma

abhishek_xiss

from Delhi, Delhi

Reliance Communications — My Phone is not working

I have this reliance landline which i am using for the last 4 Years now. I work for Nestle at Moga Factory, Punjab. My handset was changed in end of fenruary this year as the previous hand set had problems. This new handset, Classic 23 was working fine. Since last three months it had started having problems in handset, voice problems and battery problems. We lodged a complaint with the custormer care in 1st week of August. And thebn we have lodged so many complaints, with the Customer care and the existing reliance communciatrion dealership at Moga(Kohli). It has went to the extent that when i reached this delaership at Moga yesterday then they bluntly said that they dont care about anypne including the consumer forum and reliance. They told me to do whatever i wanted to but they will not change the handset. the handset is now dead and not getting switched on since last one week. Since then i am not been able to contact anybody from my handset and the bills will be getting bigger. I request to put this up to the necessary authoroites so that proper action can be taken. The situation has become disgusting and frustrating for me.

Rgds
Abhishek
[protected]

KUMAR NITIN SINGH

from Patna, Bihar

KUMAR NITIN SINGH,
S/O KUMAR BHARTENDU SINGH,
AT/PO=SABHA SASAULA KALA,
DISTICT-SITAMARHI, BIHAR
PINCODE-843315
[protected]
[protected]
[protected]

Harbhag Singh

from Mumbai, Maharashtra

Dear sir my mobile no is [protected] and is not wkg properly from last one month, my no is postpaid. problem is that at my Home place Delhi, phone is not reacheble and Switched off when the other is try to connect.it is very clear to you my phone is wkg when i enter into Dwarka area, so it is clear to you that problem related with your tower or Network, i have face problem from last one month and also complaint in call centre but the problem is same.if my problem is not resolved, i am with reliance from last 6year, i close my this connection very soon.pls do the needfull.

h.g.bisen

from Delhi, Delhi

Reliance Communication — dead handset not changed

we have a WLL connection of Reliance communication,in the name of CHANDIGARH GUWAHATI ROADLINES C/O JAGTAR SINGH the telephone no.[protected] relationship no. [protected]. The telephone handset which one is not in working condition, after somany complain and request, Reliance communication at chandigarh is not changing the handset, we are paying the bills in regular basis.we want to lodge a case against this company, we need your suggetion and kind action against this telecommunication company.

thanks
Jagtar singh
Chandigarh guwahati roadlines.
plot no.5 basement, transport area,
sector-26, Chandigarh. (U.T.)
contact no. [protected].

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare