Reliance Communications Complaints & Reviews

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

name - satish batra
mobile number - [protected]
circle - punjab (postpaid)

the problem i am facing is that, i got a waiver of 70 rupees last month, for which i was told that it would be adjusted in next bill ..now i have recieved a bill of next month but in this bill i have not been adjusted the waiver of 70 rupees which was suppossed to be there in the bill this month

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

Reliance GSM Team, please fix this up and refund my money as soon as possible.

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance Communication — fixed line/internet connection

phone no [protected],and internet connection in name of junjharji investment p. ltd not working at 55 ezra
street kolkata 700001.kindly lok into the same kamal karwa

Reliance Communications — Charges

I had taken Reliance broadband services the guy who came for installation told that there are no installation charges you just have to pay Rs 500 as advance rental and he never gave me a phone handset. He just installed a Internet modem. Even the customer care used to say that. Now when I have applied for cancellation of services they are asking me to return the handset and Rs. 500 was installation charges and not advance rental by the time I was availing their services Rs 500 was advance rental which suddenly have changed to one time non refundable installation charges.

Kindly look into the matter.

Thanks,
Aafaque Mohammad
[protected]
Reliance User Id[protected]

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

Reliance Internet Service User ID:[protected]
Fixed Line Phone Number:[protected]now not working as the connection is closed 2 years back)
Full Name: Anil Kumar Maganti
The problem is my Billing Account No. : [protected] is charged with an amount of around Rs1200. Please detail these charges added after closing the account.

Reliance Postpaid — customer care not replay

Dear Sir,

I hold two connection of post pad mobile (Reliance Communication) . This Comapany Customer care No.*222 & [protected] is response is This route is busy my problem is not solved and un necessary charges include in monthly bill. Customar care office every time system fail and long quie. Pl solve the problem. And continue the customer care No.

Thanks
Vijay sen

Cell No. [protected]
[protected]

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

Reliance Communication — DEDUCTION AMOUNT WITHOUT MY NOTICE

Dear Sir
My name is Sofia Khan I have activated reliance mobile since last 3 month with proper document. And from day beginning I am observing that deduction of amount in very fast way , initial stage I could not understand what is going in our mobile . when I was complained you call center they reply un satisfactory . for example yesterday 50/ activated of mobile that in very fast way deduction has been done and our balance is come down zero even hardly I was utilized call through my mobile 10 -15 rupees. Reply has been received from complaint office that 3 service activated. Actually I was never activated any service accept incoming call and outgoing call. This thing happening since from beginning of our mobile activated.
In view of above and connection I shall totally up-set with your service . Without my activation/ notice ,Amount has been deduction going on since day one . Please stopped the activation all accepts incoming/out-going call. And also incurred all the deducted amount from since day one within three days otherwise we shall bound to take a legal action against you and also we are going to TRI for same
I hope you shall under stand our problem and incurred all the deducted amount in our account .we need assurance from you without my notice in future this type activities shall be not happened at your end

SOFIA KHAN
Pl Inform us in our mail: [protected]@rediffmail.com OR [protected]
RELIANCE MOBIL [protected]/
cc-TRI
CC-CNBC TV PAHREDAR

Reliance Communication — charged for vas without my activation

i received an sms on my no [protected] telling me"thank u 4 subscribing malika bedroom tips and that i'll b charged rs7/week for it. i tried for creating a service request at http://myservices.relianceada.com but was unable to enter the deduction date . the amount was deducted on 19/8/2011 most probably.

Reliance — For Deduction of charges

I have request you to for the unauthorized deduction of charges.I have use the reliance GSM Sim for the internet.I have not use it for the communication.I have check my balance.my balance is Rs.1 but my balance is Rs.84.I have not activate any service or use this Sim for other purpose.So, I request you to for the solve my problem and credit my balance.
Your's faithfully,
Vijay Kumar
mobile no.([protected])

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

its true

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Dear Sir

I have purchased a Reliance Net Connect data card in June 2010 and raise a disconnection request in September 2011 and Reliance Customer executive says it has been disconnected in 10-15 days. The device disconnected between 7-12 October and after that they send me a bill of 408 Rs. and they tell me that it is the bill amount before the device is disconnected and assure me that my device is already disconnected and i have not received any bill from reliance in future. So i pay a bill of 408 Rs. in October. I have cleared all my dues and i hope that there will be no billing after this. And guess what I have received a bill of 208 in November and again i call customer executive this time executive says that your device is in suspended mode please clear this bill and your device is terminated after this and no billing by Reliance after this your device is disconnected. So i pay this bill also of 208 Rs. I pay 2 bills already without using the device i.e. of 408 + 208 Rs. 616 Rs. And now in January 2012 i received one more bill from reliance of 147 Rs. and again i call customer care executive and give him all the details that the device is disconnected in September and he is saying that go to your nearest Reliance Web world it will sort out our problem I am very frustrated with this kind of service.; I have not seen any worst service than this. I mean seriously man this is very irritating. This time i am not going to pay a single penny to Reliance. I am not going to sort out billing problems every month.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

Hi, My reliance netconnect data card no. is [protected] and I gave first request to convert it to prepaid finally it is converted to prepaid on 10.09.2014. and was given a receipt of the same which included conversion charges also and also stating that the number shall remain the same.But in the system still showing as postpaid. Now the problem is that I am not able to use internet through my data card because I cannot recharge it until unless system starts showing it as prepaid.I am not getting any positive response from reliance customer care.when i had called up the customer care they have confirmed that my number is still being shown as a postpaid number and that there is no reference to the transactions(postpaid bill clearance+conversion charges) in their data base.kindly look into the matter considering the reputation of Reliance.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

sms — Wrong sms deliver to me

I Naveen Kumar, [protected] this mobile no. is mine. Every month I recieve 2&3 sms like as subscriber. But I am not your subscriber. Pl. stop it imidietly.
Thankyou.

Reliance — giving wrong information

this is satish.im using reliance number [protected] from oct 2009.i bought this sim with 49rs and recharged this with rs 51 to get reliance simple no condition offer(life time).
now my call costs are local/STD 50paise and sms also 50paise any network through out india.
now i am going to other state but still i want to use the same sim because roaming for this offer is 50paise and national calls for this is also 50paise as in net.To conform this i called customer care but they are telling that according to the info available to them call cost are rs 1.50 and incoming while roaming is rs1/-.im attaching the image which is availabe in reliance web site which has the tariffs for life time.
please check it once
thanking u
satish

the above image will be available at http://www.newtechnology.co.in/wp-content/uploads/2009/10/Simply-Reliance-Prepai...⇄ and
http://www.newtechnology.co.in/wp-content/uploads/2009/10/Simply-Reliance-Prepai...⇄

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

Reliance GSM — About internet

Dear sir,
I have recharged my gsm account with 39 rs at friday for accessing internet, but the speed of internet is very poor that`s why i am not able to use internet properly.
And another grudge is when i call customer care there is no any responce providefrom there.
So, i am requesting to you plz shot out my problem.

Thank you.

Reliance GSM — deduction of balance from my account

sir/madam,
I bought a prepaid connection of reliance gsm number [protected] on 1st feb'11. I have been facing problem of balance deduction regularly. Whenever i call to lodge a complain they replied me that the service has been activated by me, which was not done by me. i have been facing a great loss.
I request you to look into the matter as soon as possible. I will be highly obliged.

Thanking you.

Yours faithfully
Yashuma Bhatia

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Reliance Communications — Worst customer Service

Despite of thrice submitting the documents as per DOT norms to the dealership of the reliance telecommunication, my cell phone is not working since last one month. The MSP has not provided any contact number where should I get the information as to why my mobile is deactivated by MSP.

Reliance — Un response from customer care

Respected Sir,
I had activated the caller tune from reliance services, after using that services I deactivated it after using that. I had sent message to customer for deactivation, but no response from care executives. After 4 days 30 rs had been renewed, after deactivating why the balance had been cut. I thought to call customer care executives but after calling 25 calls I had been succeseed to contact them, but when rings and after that the care executives pick up the phones and kept on hold.
This such type of disgusting things are happenening and we are suffering a lot..Plz listen and solve this problem.

Reliance — mdn terminated without my information

i complained to this site before 15 days apprx. but there is no solutions wou[pheld be done by ur site what is it.

i was complained against reliance communications fr my mdn number that is terminated ([protected]) my name is amit kumar nahar and it was postpaid connection but due to bill not receiving i was unable to made payment last 3 month ago . and reason it my number has churned by this company plz make better solution so that i gain my number regularly plz do fast and contact me


my alternate number is [protected]

thanks

Reliance Communications — Reliance Worst Customer Service.

I have applied for MNP UPC-TT879696(From Tata Docomo CDMA To Reliance CDMA) on 12th May-2011 at Reliance Webworld @ Cuddalore (Tamilnadu,INDIA PIN-607001), After submitting all my proofs and i have paid deposit for new post paid connection and i have been informed by the executive the porting will be done within 7 days.

But still nothing happened and i have called up to the given showroom number, After making so many calls i got an update saying that your porting request is rejected and reason was not given.

And I was instructed to submit all my ID/Address proofs with porting code again and I need to wait for seven more days, And I have asked about old proofs that I have submitted and there was no answer, Irritating.

Great disappointment and mistake that I have chosen Reliance and I feel very bad since I have submitted all my docs but still you people have rejected my application. I want an immediate reply .

Please do the needful asap, My no is [protected] Email:Thiyaga.[protected]@gmail.com

Regards,
Thiyagarajan.N

Hello every one,

On my friend recommendation I had purchased 2 postpaid SIM cards from Reliance communication through DSA and the Tariff plan was also fine, out those one got wrongly activated ( DSA Promised me he will activate 8880XXX888 but [protected] is activated ) which i don’t want to use .

When i called to DSA to terminate the connection or to change the MDN . he said me to go to Reliance web world to Change the MDN or call to 198 to terminate the connection. since the web world is almost 30 KM away from my place, i don’t wanted to go there and i called to 198 spent almost thirty minutes to transfer the call to concern department and given a requested to Terminate the connection, and adjust the balance amount in the refundable deposit to My other Number . But the Redaction team executive informed that it is not possible to adjust the amount. When i given the example of similar transaction in same network. she stopped responding to me and put my call on mute mode for some time and disconnected the call . where i am waiting for her response .

i and lodged a complaint against that CCR, and keep on following almost from last 15 days, no one is responded or contacted, and they are keep on giving the false commitment.

so finally we are planning to port some other Network with all my friends and family, kindly refer or contact me if any other service provide with Good tariff plan, we will port at least 20 connection

Contact me on [protected]

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Reliance Broadband — non cannectivity

Since i m using broadband service from Reliance Communication from last 5 months, i m facing frequent problem of losing network. Most of the time it takes 2-3 days to recover. Recently, when my network connection has lost, no responce from reliance .dsl cannectivity is not regular

dear,
sir,
sub .my deta card usage internet in my account no.is [protected] total usage for month

Hi,
Is your issue resolved. I am using reliance net connect data card, also facing billing issue, from reliance no response from past one month, even though I have registered many complaints through customer service.


Regards,
P. Jayanthi

I got my issue fixed externally as there is no assistance what so ever from Reliance. It is highly unprofessional as I went through complaining across their complete hierarchy from customer care to appellate body till Reliance president services without my issue getting resolved.

So my suggestion is get it resolved yourself and don't expect any rebate if yours is postpaid connection. BTW confirm first whether your service is suspended or not if the payment is not made. As your service will get suspended without fail and you will get bills irrespective of the fact whether you have connectivity or not.

Hi,

Thanks for your reply. If you have time please go through the below email, which I have sent to customer service people, president services, etc.. My account is still active. I have registered complaints over phone from May 20th, and sent my first email on June 13th. But no solution at all. I cant rectify by myself also, as I need the connection to work from home.

below is the email chain.






Dear Sir / Madam,



Please take some time to go through the below chain of emails, regarding my billing issues, which is pending from May 21st. Please go to the bottom of this mail thread, to see my issue, which is send on June 13th.

My first complain was registered by the floor supervisor on May 29th[protected], which is not yet resolved.



Above all I have received my another bill on June 21st, So I have called the customer service once again on June 21st, interaction number is [protected], created by Floor Supervisor (Suguna or Chandra don’t remember exactly). Can you please look into this issue and help to solve ASAP. I am extremely tired with kind of service / solution provided by the Reliance customer care.



Thanks & Regards,

P. Jayanthi








[protected][protected][protected][protected]

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Tuesday, June 18, 2013 4:19 PM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: RE: RE: RE: From Reliance netconnect number - [protected]



Dear Customer,



This is with reference to your e-mail dated June 17, 2013 for your Reliance Netconnect+ number [protected], regarding billing issue.



We regret the inconvenience.



We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Your complaint has been registered for billing issue vide service request ID:[protected]on 06/17/2013 at 08:35:40 PM ) and same will resolved within 05 days from the time complaint has been logged.



We would appreciate your patience and co-operation in this regard.



Assuring you of our best services always.



Thank you for choosing Reliance.



Best regards,



Ganesh Chorge

Officer - Customer Care

Reliance Communications Limited



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.





-----Original Message-----
From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
Date: Monday, June 17, 2013 08:58 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: RE: RE: RE: RE: From Reliance netconnect number - [protected]



Hi,



For your information, I have sent my email on June 13th regarding the issue, which is pending from May 21st, but below mail says that one more request id created on 17th of June.



May I know what for this complaint id created, already I have two complaints registered with Reliance, which is not resolved yet, created almost a month back. Now one more complaint created with 17th of June date, and it will take another 5 days to resolve the issue. I don’t understand this concept.



Regards,

P. Jayanthi








[protected][protected][protected][protected]

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Monday, June 17, 2013 11:23 PM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: RE: RE: From Reliance netconnect number - [protected]



Dear Customer,



This is with reference to your e-mail dated June 17, 2013 for your Reliance Netconnect+ number [protected], regarding billing issue.



We regret the inconvenience.



Your complaint has been registered vide service request ID:[protected]on 06/17/2013 at 08:35:40 PM ) and same will resolved within 05 days from the time complaint has been logged.



We would appreciate your patience and co-operation in this regard.



Assuring you of our best services always.



Thank you for choosing Reliance.



Best regards,



Amit Tiwari

Officer - Customer Care

Reliance Communications Limited



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.







-----Original Message-----
From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
Date: Monday, June 17, 2013 08:41 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: RE: RE: RE: From Reliance netconnect number - [protected]



Dear Sir,



Thanks for your reply. So it will take another 5 days . Really I am very tired with the customer support service and feedback from Reliance.



Registered on May 29th still not resolved. But I have made the payment of Rs.750 as per Janani’s promise, which is at no fault from me.



Regards,

P. Jayanthi












[protected][protected][protected][protected]

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Monday, June 17, 2013 12:53 AM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: RE: From Reliance netconnect number - [protected]



Dear Customer,



This is with reference to your e-mail dated on June 15, 2013 for your Netconnect+ number [protected], regarding billing issue.



We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



Your complaint is already registered vide service request ID:[protected]on 05/29/2013 04:01:14 PM) and it would be resolved within 5 days from the request date.



We would appreciate your patience and co-operation in this regard.



Regards,



Abdul Shaikh

Officer-Customer Care

Reliance Communications Limited



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----


From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
Date: Saturday, June 15, 2013 09:59 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: RE: RE: From Reliance netconnect number - [protected]



Dear Sir,



Thanks for your reply.



Given below are the details of your interest.



Complete billing address (registered with us) : 63, TANSE COLONY, ONDIPUDUR, COIMBATORE – 641016, TAMILNADU.

Subscriber complete name (registered with us) - RAMESH ARAVIND C O HOLDING LTD.

Customer Application Form number (CAF) : NOT SURE WHAT IT IS. Our reliance no is :[protected].

Relationship number :[protected]

Customer Account Number (CAN) :[protected]

Billing Account Number (BAN) :[protected]

Date of birth : 22.03.1966

Registered e-mail ID : [protected]@yahoo.com

Alternate contact number : [protected], [protected]

Suitable time to contact : please call in [protected], about 2 to 4 pm..


Regards,

P. Jayanthi









[protected][protected][protected][protected]

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Friday, June 14, 2013 7:09 PM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: From Reliance netconnect number - [protected]



Dear Customer,



This is with reference to your e-mail dated June 13, 2013 for your Reliance Netconnect+ number [protected], regarding billing dispute.



We request you to write to us with the following details for validation process:

Complete billing address (registered with us)
Subscriber complete name (registered with us)
Customer Application Form number (CAF)
Customer Account Number (CAN)
Billing Account Number (BAN)
Date of birth
Registered e-mail ID
Alternate contact number
Suitable time to contact


We would require the same to assist you better.



Assuring you of our best services always.



Thank you for choosing Reliance.



Regards,



Bhupinder Singh

Officer - Customer Care

Reliance Communications Limited



For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.







-----Original Message-----
From: JAYANTHIPALANISAMY (jayanthi.[protected]@weh.sg)
Date: Thursday, June13, 2013 08:10 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: From Reliance netconnect number - [protected]





Dear Sir / Madam,



Reliance netconnect number –[protected]



The connection holder name is R.D.Ramesh Aravind . I am Mrs.Ramesh.



This email is regarding my Billing issue. After so much of follow up with customer service, Reliance outlet and Reliance Web World, from May 21st, I am extremely fed up with the explanation given. That is why sending this email.



I took the netconnect Broadband connection on Nov 1st 2011, First I paid around INR 2200, and they told me it will be applicable for 3 months, after 3 months I can go for advance rental or monthly rental.



So after three months over I went for 4 months advance rental plan, in between once I paid some 300+ Rs, once some 190+ Rs, they asked me to pay because of billing period issues.



Then it was very troublesome for me to follow up with customer service or Reliance outlet, because every month I will face some issue, for example once they disconnected my line, since I didn’t pay 190 Rs, which I was not aware of it at all.



I am working for a Singapore company, since suddenly they deactivated my line, I was unable to connect, which I didn’t think of deactivation at all, around May or June 2012, when I called customer service, asking why I was unable to connect, they told me "the service was deactivated, since I didn’t make the 190 Rs, and whatever it is, if I make the payment, then only they can activate the line. Immediately I rushed to the outlet to make the payment and after 4 hours they activated the line, which disturbed my work to the maximum, then I called my SG office to tell the issue and ask sorry from them, because of this reliance issue"



Because of the above issue, I asked the outlet people, is there any long term rental available, then they suggested me to go for 6 months rental and asked they asked for a letter and address proof to convert to 6 months rental, and after providing the same, I made my first 6 months rental in June 2012, which was for the period June to December 2012.

I made my next 6 months rental Rs 3400, in the same Reliance outlet in Dec 2012, which will be active up to June 19th 2013. Then in the month of April, I went and ask the outlet people, regarding my next rental payment, And they told me to make the payment in June 2013.



But meanwhile, I received a bill for Rs 750 on May 20th, the billing period is from April 20th to May 19th. I was shocked by this bill, went to the same Reliance outlet (Coimbatore – Singanallur outlet, where I made the advance rental payment), to ask regarding the bill, they simply told me that my advance rental is active up to June 2013, so they don’t know why the bill got generated, and asked me to call customer service and check with them.



So, when I called the customer service on May 22nd, they told me that, my advance rental plan is not activated and the connection is under silver line plan, so every month bill around 800 got deducted from Rs.3400 and it was over by March, that is why getting a bill for April.



Then CS people told me that no other choice other than making the payment, then asked me to wait for 48 hours, to check anything can be done. So after 48 hours, when I call nothing happened, like this I called the customer service every day and waited until May 29th, on May 29th, I asked Customer service people to pass the phone to their superior, at first they refused to give, when I was extremely angry, so they pass the line to their Floor supervisor, and she told me that she will create a complaint and the complaint will be resolved in 5 days, and gave me the complaint number[protected], Which is not yet resolved..



I used to call the CS people every day, regarding this complaint, they told me another 24 hours, at last on 10th of June, Mrs.Janani from Racecourse – Coimbatore Reliance head office, called me and told me the below. She told me that this advance rental plan is called “RETENTION PLAN”. Since I have taken my 6 months advance rental in June 2012, I can not take another 6 months advance rental in Dec 2012, Since the outlet people are not aware of this plan, they have failed to inform the customer regarding this plan, and just took the money from the customer. She asked me to make this 750 Rs payment, there is no other go, and she promised that she will activate 2 months 0 rental for me”, because my 6 months advance rental is still there. When I asked for some acknowledgement for the same, she told me that cant give any acknowledgement, regarding this issue, but she told me, when I call in the office phone, she will answer the office phone call. So yesterday I went and made the payment of 760 Rs, even though it is none of my fault, and after that called at least 20 times to the number[protected], to inform Janani about my payment. It is keep on ringing, nobody answer the call.







On June 6th I raised one more complaint on Reliance outlet, where I made the 6 months advance rental in Dec 2012, but they are not willing to give any information and asking the customer to talk to customer service people, for each and every single issue. The complaint number is[protected] . When I went and ask here, they told me it is because of short of man power in the office. They gave me their supervisor number [protected], and asked me to talk to him, but he is also not answering his phone call.







1. Is it the customer’s fault, if the outlet has short of manpower.



2. In what way it is correct to ask me to pay another Rs. 750, without which cant proceed further. Why should I pay Rs.750 for the month of April 2013, when my advance rental is already there?



3. Since I always face short of time and extremely tired with the outlet and customer service people, I just went and paid that Rs. 750 in reliance web world also, after that when I call Janani to inform the same (who told me to pay the amount and promised me for 2 months 0 rental), not answering the phone call at all. I don’t know why people are failing to keep their promises.



4. I have checked with customer service also and came to know that zero rental is not activated for[protected].



5. I am very very tired with the service (no words to say) and billing issues, so I want a right person to take up this issue and solve this issue ASAP. I don’t want to face any such issue in future, it is very irritating, because of which I am loosing concentration in my office work.



Above all I have received my another bill on June 21st, So I have called the customer service once again on June 21st, interaction number is [protected], created by Floor Supervisor (Suguna or Chandra don’t remember exactly). Can you please look into this issue and help to solve ASAP.











Thanks and Regards,

P. Jayanthi

Reliance — wrong bill

Dear Sir,
I kiranben Kundalia Would like to bring to your notice that my Tel No. is 3997788, with internet connection no. user ID No.[protected], Average Bill I was getting Rs. 50 /- to 60 /- in Oct’ 2008. I got bill of Rs. 4568.99. in Bill Date 27/10/2008 Total Charges Rs. 4850.02 of which paid Rs. 2, 460.71, Due Rs. 2, 752.99 . I did complain at surat office many time, to know & get Detail Bill, but did not get any response. I have camplained is consumer Dept. Surat also. I got notice from your surat Advocate-Mittal K. Shotos, So I paid by Ch. No. 113395 of Corporation Bank of Rs. 3478.05 Dt. 24/1/09.in My Bill dt. 27/01/09 Due Shour is Rs. 346.50.
My Main Point is to get Detail Bill, Though I have paid all the Dues. I will be thankfull if I can get Details Bill.
Your Co-operation is awaited.
KIRAN .H.KUNDALIA

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare

This is Swathi Sree K, I am the customer of Reliance Netconnect+ and my data card number is [protected].Presently i am in ADVANCE RENTAL PLAN OF 1124(3 months unlimited plan), regarding this payment made on 03-jun-2012 and activated as per your records activated on 08-jun-2013 (previously ie., till 03-mar-2013 it was in prepaid plan then i converted it to postpaid along with adv rental plan of 1124/- at hyderabad which was valid till 03-jun-2013).But unfortunately, i got unbilled usage of 3424/- on 23-jun-2013(sunday)which i found as a mistake of billing dept through rel customer care and i have given a complaint reg this and the request number is[protected] and most inconvenient thing is that they are terminating my connection now and then stating the same reason o[censored]nbilled usage and i launched a complaint against the same and that request number is [protected], Please see that the both complaints should be closed with proper response as early as possible.And i have documented every bill and mail even the recordings of customer care telecalling. Hope you ll help in this regard.

Thank you.