[Resolved] Reliance Data Card — conversion of postpaid to prepaid | |||
The Hounorable Chief Justice Date 08.12.2010 Consumer Forum My Reliance Broad Band Data Card Connection No. [protected] in the Name of Akbar Hussain Sir I had purchased Data Card for one of the Service out-let of Reliance Mobile karthikeya communication Saidabad Hyderabad one year before for Rs.2299.00. My complaints are as under-: a. I took High speed Data card from the above mentioned retail out-let of Reliance communication with a plan of 5gb. After few months I change the plan of 3gb .first 2 weeks they won,t gave the connection and sent the bill to me.I complaint about the same thing in reliance outlet they replaced the data card.since then the service is OK.I used net less than 1GB,hence in may 2010 I tried to cancel my account for this I went to reliance outlet.they told me to inform us at month ending .I did the same,they did not give me how to cancelled my account.I continue it for the month of June.I requested to cancelled my account at the out let as well as at help desk.They repeatedly asked why are cancelling the account but no one take action for my request. On 7th july10 finally i went to cancelled my account and inform the same thing to outlet manager and representative of Reliance named (Rasool) .They informed their higher authorities and convinced me instead of cancellation convert it in to prepaid.after having talks they inform me to pay Rs 1026/ (around) for past things and life member ship of prepaid account, and gave the promised whenever I want to activate it by paying the pre-paid scheme plan in advance.I finally paid the amount for conversion of post paid to prepaid on that day 1026/-. After that they keep on post me bills for subsequent months.I inform my conversion plan from post paid to prepaid to them. Ultimately I personally approached the retail outlet Reliance Karthikeya communication and requested them to convert my connection from post paid to pre paid, and then they again asked me to pay towards charges till date. sir i paid Rs 937/- my dues regularly in third week of the month,because of conversion only i paid 1026 in the first week of July.from mid June to till date i have never used data card. In the light of above I request for justice from Honourable Court with the request to direct the Company/ their Representative to Rs. 5000.00 for the mental agony caused to me for deficiencies in their Services and deceiving the customer. Thanking You Yours Faithfully Akbar hussain [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 14 Comments | |||
Comments
Reliance Mobile — Data card
I want to make a compliant that1.When i bought the data card on 9th june 2008 i was not made aware of all the offers that are being offered; And there was one offer in which if i but the card and take plan of Rs.650 monthly rental then i will get 2 months free service. So i took the plan of rs.450 rental, which is supposed to give me 20 hours of free day usage and 40 hours of free night usage.
2.Another issue that i have that they are supposed to provide us with our unbilled usage amount; but whenever i have done that i get my billing amount to be Rs.0.
3.And also they provide any information on how many free hours are left.
Now finally after 1 month o[censored]sage I get a bill of around Rs. 900, and my usage was less than the limit allowed in Rs.650 plan. I was first cheated to taking a poorer plan and then they don't provide us with information which might help us in keeping track of the our hourly usage.
Thanks dude for coming forward. They are cheating us and making a lot of money by fraud
Reliance mobile and data card — I have bought postpaid connection and datacard which is not activated since one year.
The reliance mobile's service is one of the 3rd graded service in the world.I have bought reliance data card cdma 1x and post paid connection one year before from reliance, cunningham road branch,
its service is very bad the people are so reluctant and so irresponsible they dont even bothered to activate it properly and they say every time that today and tomorrow every time I go and ask.
I comlaint about this many times at reliance local office but nothing happens.they just give me fake assurance that this is technical problem for short time and we are working on it but it is about more than one year nothing happens in this service improvement.
I have taken this connection of reliance because it is very prestigious market brand but it didn't fullfilled my needs.
I would like to make authorities of reliance that this will make there customer feedback negative if they didn't work on this problem.
I request you to accept my request and work on it asap.
Thanks and regards,
A.Bhaskar Bhat
Mob:[protected]
I am unsatisfied by the service by your costumer care service
I Pankaj lochan pati
at/po-talcher town palace road talcher
ps-talcher
dist angul
Cluster- BHUBNESWAR
State - ODISHA
PIN- 759107
purched a Classic FWP model 2258 with the net service but since 1 month am unable to use it .
as to ur customer care says there is pending balance so i cleared it. then again i re-charged a net balance of 111 by which we get 5 hours to use the net after that the net stopped again, then again i called to your customer-care then they again tey told that there is a sum of pending balance again then i again cleared the pending then recharged again a 111 to use it but am unable to use it so kindly arrange to solve the problem t
at/po-talcher town palace road talcher
ps-talcher
dist angul
Cluster- BHUBNESWAR
State - ODISHA
PIN- 759107
purched a Classic FWP model 2258 with the net service but since 1 month am unable to use it .
as to ur customer care says there is pending balance so i cleared it. then again i re-charged a net balance of 111 by which we get 5 hours to use the net after that the net stopped again, then again i called to your customer-care then they again tey told that there is a sum of pending balance again then i again cleared the pending then recharged again a 111 to use it but am unable to use it so kindly arrange to solve the problem t
Reliance Communication — Request to convert the account
Hi Sir/Madam,My name is Mohammad Saqib and I have a reliance postpaid connection ([protected]), I asked the rep to convert my number back to prepaid as I do not want to use postpaid connection and I have been misguided by the representative who offered me the postpaid plan, then I visited reliance communication center to convert or close the postpaid number, as per the com rep, I need to call at *222 which I did and placed a request to convert my postpaid number back to prepaid and then as per the rep, they told me that the request has been taken and it will take 5 days to get processed when I asked for the reference number they said there is no such reference number and the action is being taken care by them, he assured me as well.
However when I call back to them after 5 days, they said there is no request has been placed and now I need to place the same request again by visiting communication center. Now I do not want to visit or call them and ask to convert the number, I will not pay any single penny to them.
It is being big inconvenienced for me to place a simple request again and again and visit communication center. Please guide me the proper resolution.
Regards
Mohammad Saqib
[protected]
Thank you for your response, however as of now I have not received any resolution for the above request and the 2nd bill is about to generate, I would like to inform you that I will not pay any of the bill, since I had requested to convert or close my account, so I will not be held responsible for any more balance due.
CHANGE MY ACCOUNT AND GIVE ME THE CONFIRMATION AT [protected].
CHANGE MY ACCOUNT AND GIVE ME THE CONFIRMATION AT [protected].
Still waiting for the response, READ THE ABOVE STATES AND PROCESS THAT.
Reliance Communication — Complain againts the product change
Hi Sir/Madam,My name is Mohammad Saqib and I have a reliance postpaid connection ([protected]), I asked the rep to convert my number back to prepaid as I do not want to use postpaid connection and I have been misguided by the representative who offered me the postpaid plan, then I visited reliance communication center to convert or close the postpaid number, as per the com rep, I need to call at *222 which I did and placed a request to convert my postpaid number back to prepaid and then as per the rep, they told me that the request has been taken and it will take 5 days to get processed when I asked for the reference number they said there is no such reference number and the action is being taken care by them, he assured me as well.
However when I call back to them after 5 days, they said there is no request has been placed and now I need to place the same request again by visiting communication center. Now I do not want to visit or call them and ask to convert the number, I will not pay any single penny to them.
It is being big inconvenienced for me to place a simple request again and again and visit communication center. Please guide me the proper resolution.
Regards
Mohammad Saqib
[protected]
DO NOT send me any automated response.
Still need to visit the Web World, I will go there and check if they will convert my account from postpaid to the prepaid or not, else I will close the account and will not pay any single penny.
Saqib
Saqib
MY ACCOUNT CONVERSION REQUEST IS YET NOT DONE, I MADE THAT REQUEST FROM THE WEB WORLD AND ALSO GOT THE CONFIRMATION NUMBER, HOWEVER THE REQUEST IS YET NOT PROCESSED AND WAITING FOR THE ACCOUNT CONVERSION.
Reliance Communication — Request for conversion to prepaid cancelled without intimation
Hi,This is regarding number [protected], my request for converting this number to prepaid is cancelled without intimation.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
reliance mobile data card — Data card cheating
I want to make a compliant that1.When i bought the data card on 9th june 2008 i was not made aware of all the offers that are being offered; And there was one offer in which if i but the card and take plan of Rs.650 monthly rental then i will get 2 months free service. So i took the plan of rs.450 rental, which is supposed to give me 20 hours of free day usage and 40 hours of free night usage.
2.Another issue that i have that they are supposed to provide us with our unbilled usage amount; but whenever i have done that i get my billing amount to be Rs.0.
3.And also they provide any information on how many free hours are left.
Now finally after 1 month o[censored]sage I get a bill of around Rs. 900, and my usage was less than the limit allowed in Rs.650 plan. I was first cheated to taking a poorer plan and then they don't provide us with information which might help us in keeping track of the our hourly usage.